Holiday Inn Express & Suites Ames

Friendly staff. The room smelled like smoke. Some rooms had been recently remodeled, but we received an older room. Lobby area was also dated.

Not representative of most hotels of this brand. Dated.should have been priced lower and rated a 2 not 2 1/2

The room and breakfast were great. We had a billing issue and the manager did not call us back. It took 2 days and still never even attempted to help us. Made the whole stay go from an 8 to a 5.

Good hotel for the price. Walls were paper thin and only slept 3-4 hours because of other loud guests. The AC unit didn't stay on so all the noise kept me up.

Location and they had a very nice continental breakfast. I did not know there were smoking rooms and we were put in one.I have extreme allergies and requested another room-they could not due to sell out-but did the following day-I was ABSOLUTELY miserable from sleeping in a smoking room.

location; free hi-fi in the room; room was changed from smoking to no-smoking upon arrival (priceline does not allow for pre-selection and tends to rent smoking rooms first). Lack of gluten-free alternative for the 'free'breakfast which ended up not being free for me since I had to purchase items. Maid did not come in at all for the 2-day stay. Price was too high for quality/star rating.

The bed was very comfortable Breakfast was bland. The hotel seemed rather worn. Smelled smoke in hallway.

The stay was o.k. Rooms were clean, but the bathroom door wasn't completely painted causing the door hard to close and once you got it closed, would get stuck. The pool wasn't heated and the water was freezing cold. When I brought this issue to the attention of the desk employee, they said they didn't deal with the pool. For the rate I paid, I was very disappointed!