Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.8 "Location is great."10.0 "
Easily accessible by car , said 100%." -
8.3 "Breakfast is good."
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7.9 "Good amenities."7.7 "77% thought the
building was wonderful ." -
7.0 "Good service."8.1 "81% found the
staff to be very friendly ." -
5.9 "Pool is mediocre."
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5.0 "Rooms are ok."5.0 "
Beds were acceptable for 50%." 5.0 "Only 50% thought theshower was ok ." -
4.4 "Value below average."
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3.7 "Not very comfortable."0.0 "100% thought it was
too noisy ." 1.3 "87% saidrooms were small ."
Overall Rating
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8.8 "Location is great."
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8.4 "Breakfast is good."
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7.0 "Good service."8.1 "81% found the
staff to be very friendly ." -
6.4 "Pool is mediocre."
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5.0 "Rooms are ok."5.2 "
Beds were acceptable for 52%." -
4.7 "Not very clean."4.4 "56% said
rooms were dirty ." -
3.8 "Not very comfortable."
Overall Rating
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7.9 "Good breakfast."
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7.4 "Good service."8.4 "84% found the
staff to be very friendly ." -
5.5 "Pool is mediocre."
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4.8 "Rooms are not good."4.5 "55% didn't like the
uncomfortable beds ." 4.2 "58%complained about the bathroom ." 4.8 "52% saidrooms were dirty ." 0.0 "100% thought they werepoorly maintained ." -
3.3 "Not very comfortable."4.5 "55% didn't like the
uncomfortable beds ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
There were ants in our room, but the front desk staff allowed us to exchange rooms with no worries.
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4.0review from
The fitness room was very nice. The staff was poor. The front desk at check in had computer problems. At check out there was incorrect charges that took awhile to get corrected. At breakfast time the staff would not refill the orange juice machine.
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10.0review from
Wonderful location right by the Veterinary College and stadium. Great restaurant, breakfast buffet. I liked everything about this hotel.
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1.0review from
1. Single women traveler 2. Room assigned occupied. 3. Second room, 1st floor with unlocked window. 4. Blood droplets in front of sink( I'm a nurse, I know what blood droplets look like) 5. Gentleman at desk said he'd pass it on...did not 6. No follow up
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2.0review from
The recliner in the room. Very outdated, not very clean. and the bathroom was very old.
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5.0review from
We discovered mold beginning to grow on a couple of the bagels set out for breakfast, however their staff immediately replaced with fresh upon our request. Bedspreads and recliner chair quite outdated.
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7.0review from
Nice place. The staff was great. I'll be back. Great place
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10.0review from
This guest did not leave comments about this hotel.
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1.0review from
Would not accommodate a couple wanting a king room. Never had this problem before. Paid for another hotel room at a different location,and with as much as we stay in Ames, this hotel is OFF of our list. Horrible customer service.
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5.0review from
Friendly staff Very dated. Not the quality is expect from a 2.5 star hotel
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2.0review from
The pool area was nice and breakfast was nice. The room was dirty, white stains on the floor in between the beds, and on comforters. There was a tissue and a ribbon under the covers of one of the beds, the shower did not have the amenities listed: curved shower curtain rod. Beds were dirty.
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9.0review from
This guest did not leave comments about this hotel.
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10.0review from
It was a fast check in, and the rooms were clean. We were very satisfied with the hotel. Breakfast food was great as well. (Maybe a poster in each room showing the breakfast times would be great) The only negative was some kind of sign that clearly shows the breakfast times without having to dig. I was told when I checked in, but my brother in law was not. We had a late night event and the other room thought it would go until 10 am.
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9.0review from
This guest did not leave comments about this hotel.
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8.0review from
This guest did not leave comments about this hotel.
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8.0review from
Clean and comfortable
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10.0review from
The beds are comfortable and the rooms are clean. The breakfast is really good! Check in needs to be mainstreamed. It almost always takes us 20 to 30 minutes to check in.... and we have a pre-booked room!
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7.0review from
Breakfast - good selection Location was at remote edge of town. Also, they charged us $14 for incidental charges, that never occurred. It was just in case we charged anything, which they charge everyone, and refund 3 days later.
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5.0review from
The location was great right off the interstate Room was ok bathroom back wall needs work and it would have been nice to have a refrigerator in the room. This hotel is 3 star on the outside and in the lobby but a 1 star for the room. Would be nice to have a bathroom near the pool. I
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2.0review from
The staff member that originally checked me in was friendly and courteous. Room was horribly outdated. Found an empty Capri Sun behind the trashcan. Bathroom was extremely small with water damage stains, chipped paint, and broken tile. Room was $--- and should have been $----
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5.0review from
NO HOT TUB!!! Very disappointed there was not a hot tub. The pool was too cold for kids to swim.
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7.0review from
This guest did not leave comments about this hotel.
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5.0review from
The cost and the breakfast. Nice pool area. The rooms were a little dank and smelled musty.
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9.0review from
This guest did not leave comments about this hotel.
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1.0review from
Staff was helpful in tryiing to rectifying the problems. The room had an overwhelming & intolerable odor! It also was extremely damp-the sheets were damp & wet...yuck!!!
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5.0review from
Nice and clean. Good breakfast. Swimming pool not deep. Room was small.
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5.0review from
Close proximity to Iowa State University
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3.0review from
Dirty and patches on ceiling appeared to be done poorly or water was still a problem
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1.0review from
Nothing Clean the bathrooms! There is mold around tub and stains on chair in room and on bed comforters! Would never recommend this place to anyone!
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5.0review from
Staff very helpful Non-working hair dryer
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6.0review from
Good location off of I-35W. Easy access. Needed to freeze ice packs to preserve medicine, however the fridge did not include freezer and front desk couldn't help me out that other hotels have by putting ice in kitchen freezer compartment.
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7.0review from
The price was right. The pool area and common areas were very nice. The free breakfast was decent. We were there on a weeknight and it was very quiet. Good location near the interstate. Cleanliness was an issue. The bedspread was stained with what looked like koolaid. I moved the recliner a bit and discovered someone else's long forgotten socks. The room and decor wasn't terrible but housekeeping definitely left something to be desired.
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7.0review from
The front desk person went out of his way to find us a deck of cards. The breakfast was very, very good! The room was ok. I am not sure why, but it seemed a bit run down. Overall, it was a good experience. We were just needing an overnight rest.
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7.0review from
Pool area was nice however clean towels were always in short supply. Breakfast was standard make your own waffles, heated up frozen biscuits and gravy with pastries, cereal, fruit. Wife and daughter were busy getting ready for competition. I asked for a tray from 3 different staff so I could do this in fewer trips and they were pretty rude about not having any. One lady said 'Your family is welcome to come down and serve themselves'
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6.0review from
Staff accommodated our request for early check-I'm and even called when a room was ready. Thanks! The beds - old and uncomfortable. The room location - close to the pool and breakfast lounge with no sound barrier between us. Waffle maker beeping in the morning - loud!
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4.0review from
clean, nice breakfast area, friendly staff The room was very hot and noisy!
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6.0review from
They had a birthday party that lasted till midnight in the pool area.
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7.0review from
It was close to my son place. It was getting on the old side. The pool room carries noise to the rooms plus on the dark side.
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1.0review from
Location. This hotel was absolutely filthy. Everything was completely stained, there was a strong smell of mold and smoke. I didn't want to touch a thing.
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1.0review from
BED BUGS!! When we discovered them, we were moved to another room but got the distinct impression that this is an ongoing problem. Manager promised to call us but still no call. Hotel needs much updating and cleaning. Very disappointing!
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3.0review from
Blood on wall, dirty.
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2.0review from
Close to highway 35 with easy access in and out. The bed was very comfortable. My room had an old smoke smell although it was non-smoking. It didn't feel like the carpet was clean so I wore my shoes in the room the whole time. The air conditioning unit was really loud.
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8.0review from
There were ants in our room, but the front desk staff allowed us to exchange rooms with no worries.
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10.0review from
Wonderful location right by the Veterinary College and stadium. Great restaurant, breakfast buffet. I liked everything about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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9.0review from
This guest did not leave comments about this hotel.
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10.0review from
It was a fast check in, and the rooms were clean. We were very satisfied with the hotel. Breakfast food was great as well. (Maybe a poster in each room showing the breakfast times would be great) The only negative was some kind of sign that clearly shows the breakfast times without having to dig. I was told when I checked in, but my brother in law was not. We had a late night event and the other room thought it would go until 10 am.
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9.0review from
This guest did not leave comments about this hotel.
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8.0review from
This guest did not leave comments about this hotel.
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8.0review from
Clean and comfortable
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10.0review from
The beds are comfortable and the rooms are clean. The breakfast is really good! Check in needs to be mainstreamed. It almost always takes us 20 to 30 minutes to check in.... and we have a pre-booked room!
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9.0review from
This guest did not leave comments about this hotel.
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7.0review from
Nice place. The staff was great. I'll be back. Great place
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7.0review from
Breakfast - good selection Location was at remote edge of town. Also, they charged us $14 for incidental charges, that never occurred. It was just in case we charged anything, which they charge everyone, and refund 3 days later.
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7.0review from
This guest did not leave comments about this hotel.
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7.0review from
The price was right. The pool area and common areas were very nice. The free breakfast was decent. We were there on a weeknight and it was very quiet. Good location near the interstate. Cleanliness was an issue. The bedspread was stained with what looked like koolaid. I moved the recliner a bit and discovered someone else's long forgotten socks. The room and decor wasn't terrible but housekeeping definitely left something to be desired.
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7.0review from
The front desk person went out of his way to find us a deck of cards. The breakfast was very, very good! The room was ok. I am not sure why, but it seemed a bit run down. Overall, it was a good experience. We were just needing an overnight rest.
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7.0review from
Pool area was nice however clean towels were always in short supply. Breakfast was standard make your own waffles, heated up frozen biscuits and gravy with pastries, cereal, fruit. Wife and daughter were busy getting ready for competition. I asked for a tray from 3 different staff so I could do this in fewer trips and they were pretty rude about not having any. One lady said 'Your family is welcome to come down and serve themselves'
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7.0review from
It was close to my son place. It was getting on the old side. The pool room carries noise to the rooms plus on the dark side.
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4.0review from
The fitness room was very nice. The staff was poor. The front desk at check in had computer problems. At check out there was incorrect charges that took awhile to get corrected. At breakfast time the staff would not refill the orange juice machine.
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1.0review from
1. Single women traveler 2. Room assigned occupied. 3. Second room, 1st floor with unlocked window. 4. Blood droplets in front of sink( I'm a nurse, I know what blood droplets look like) 5. Gentleman at desk said he'd pass it on...did not 6. No follow up
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2.0review from
The recliner in the room. Very outdated, not very clean. and the bathroom was very old.
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5.0review from
We discovered mold beginning to grow on a couple of the bagels set out for breakfast, however their staff immediately replaced with fresh upon our request. Bedspreads and recliner chair quite outdated.
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1.0review from
Would not accommodate a couple wanting a king room. Never had this problem before. Paid for another hotel room at a different location,and with as much as we stay in Ames, this hotel is OFF of our list. Horrible customer service.
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5.0review from
Friendly staff Very dated. Not the quality is expect from a 2.5 star hotel
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2.0review from
The pool area was nice and breakfast was nice. The room was dirty, white stains on the floor in between the beds, and on comforters. There was a tissue and a ribbon under the covers of one of the beds, the shower did not have the amenities listed: curved shower curtain rod. Beds were dirty.
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5.0review from
The location was great right off the interstate Room was ok bathroom back wall needs work and it would have been nice to have a refrigerator in the room. This hotel is 3 star on the outside and in the lobby but a 1 star for the room. Would be nice to have a bathroom near the pool. I
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2.0review from
The staff member that originally checked me in was friendly and courteous. Room was horribly outdated. Found an empty Capri Sun behind the trashcan. Bathroom was extremely small with water damage stains, chipped paint, and broken tile. Room was $--- and should have been $----
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5.0review from
NO HOT TUB!!! Very disappointed there was not a hot tub. The pool was too cold for kids to swim.
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5.0review from
The cost and the breakfast. Nice pool area. The rooms were a little dank and smelled musty.
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1.0review from
Staff was helpful in tryiing to rectifying the problems. The room had an overwhelming & intolerable odor! It also was extremely damp-the sheets were damp & wet...yuck!!!
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5.0review from
Nice and clean. Good breakfast. Swimming pool not deep. Room was small.
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5.0review from
Close proximity to Iowa State University
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3.0review from
Dirty and patches on ceiling appeared to be done poorly or water was still a problem
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1.0review from
Nothing Clean the bathrooms! There is mold around tub and stains on chair in room and on bed comforters! Would never recommend this place to anyone!
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5.0review from
Staff very helpful Non-working hair dryer
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6.0review from
Good location off of I-35W. Easy access. Needed to freeze ice packs to preserve medicine, however the fridge did not include freezer and front desk couldn't help me out that other hotels have by putting ice in kitchen freezer compartment.
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6.0review from
Staff accommodated our request for early check-I'm and even called when a room was ready. Thanks! The beds - old and uncomfortable. The room location - close to the pool and breakfast lounge with no sound barrier between us. Waffle maker beeping in the morning - loud!
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4.0review from
clean, nice breakfast area, friendly staff The room was very hot and noisy!
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6.0review from
They had a birthday party that lasted till midnight in the pool area.
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1.0review from
Location. This hotel was absolutely filthy. Everything was completely stained, there was a strong smell of mold and smoke. I didn't want to touch a thing.
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1.0review from
BED BUGS!! When we discovered them, we were moved to another room but got the distinct impression that this is an ongoing problem. Manager promised to call us but still no call. Hotel needs much updating and cleaning. Very disappointing!
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3.0review from
Blood on wall, dirty.
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2.0review from
Close to highway 35 with easy access in and out. The bed was very comfortable. My room had an old smoke smell although it was non-smoking. It didn't feel like the carpet was clean so I wore my shoes in the room the whole time. The air conditioning unit was really loud.
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