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Staff was rude, we booked king non smoking, they put us in smoking without telling us, came down, asked for non, then she put us in double. It was only 8 when we checked in if kings aren't available it shouldn't be an option. She rudely explained to read the fine print and that nothing was guaranteed. We stay at several hotels per year and book through several 3rd party sites yet this is the only hotel where we weren't accommodated what we'd asked for, regardless of fine print. BAD customer service, and lazy.
Lots of choices to dine on site Had issues with the tv and no one seemed to want to help, the pool/hot tub are far from room.
Rooms are very clean, modern, and comfortable Casino and restaurants offer plenty of fun and good eats Room service was prompt and tasty
The hotel was clean and very nice. Lots of amenities and things to do. All good
Smoky room. Who allows people to smoke in hotel rooms anymore? Not worth the cost!
Room was great, liked convenience of being able to just walk upstairs at the end of the night. Dinner and breakfast were very good. I confirmed my room (through Kayak) and showed up an hour after I was told it would be ready. It wasn't ready, so they told us we'd have to wait an hour. I mentioned that I had confirmed and been told we'd get a room, and she magically found one. I'm glad she did, but perturbed that she didn't do so on her own or make some kind of effort to make up for the delay.
This is a great location especially as an alternative to downtown Omaha. The room was clean, comfortable and did not have any scent of smoke. Internet allowed me to work in the evenings and beds were extremely comfortable. It is a bit of a trek from parking lot to the room especially if you don't do the valet.
The room was very nice. Not very conveniently located.
The room was very nice, clean and spacious. Comfortable bed.
Helpful staff, airport shuttle and parking options were very nice.
Paid $70 for the room. Was first time to this casino. Got their players card and received a free Buffet. The food wasn't anything special but the 24 kitchen they have is dope. Best quesadilla I've ever had. Got rolled at the casino. But that's any casino
Nothing We booked a non smoking room. Arrived surly desk clerk advises only had smokers room on first floor near casino lobby. Room reeked of cigarette smoke. Dated and filthy carpets. Basically a take it or leave proposition...never again!
Clean, easy to get to, and close to downtown. They have a daily fee ontop of the hotel price.
Comfortable, clean room for a great price through Kayak. Very friendly front desk and restaurant staff.
Dirty hotelThe rooms were filthy The rooms were filthyThe place smelled like cigarette smoke
Next to casino, if that is important. hallways smelled like old smoke when we checked in.
Location was good for being central to activities The sink and shower drained slowly and had standing dirty water.
Close to interstate Room especially the bed smelled awful. Like someone had just used the corner of the room as a restroom.
I liked the staff, they where really friendly and super helpful. I did not like, I b the other hand, what they had to offer for such a high price... even super 8's have free WiFi and complimentary breakfast to their clients.
the entire staff was most helpful and friendly
This is an awesome hotel and we love that it is connected to the Quest Center for concerts! It would be nice if it had some kind of complimentary breakfast with as much as it costs.
Front desk and breakfast Everything was good
rooms are good size, bed is comfortable. could be cleaner - for instance,clean the telephones!!!
The bar and multiple seating options around the hotel make it great for socializing . Service is slower and they seem short staffed in all areas Late getting into out rooms because house keeping was behind They gave us 2 free drinks and 2 free meals so we had something to eat and drink During the 90 Minute wait
would stay there again and would recommend it to my friends and family
cookie particles was not cleaned in the second day. cleaning has not parfect.
Location is good, right next to sporting venues and downtown. Room was clean and bed was comfortable and the lobby looked nice. Charging to use the internet and the gym/pool is ridiculous, absolutely ridiculous. How is it that Motel 6 gives free wifi at most locations and the Hilton wants $10 per day to use the internet? They also charge for the use of the gym and pool, which didn't even have drinking cups for the water cooler. The hotel staff and I also have different definitions of what "city view" means. I had a great view of a freeway offramp.
Everyone was super nice and helpful. The shuttle guy was super nice and accommodating.
*great restaurant *good looking front lobby and courtyard *very spacious room! *nice new bathroom *comfortable bed *quiet *nice staff and service *hallways were a little darker, but not a problem
Comfortable beds - nice clean rooms - Staff very polite and helpful. no frig in room better selection of channels on TV Little pricey More selection on menu
Airport shuttle. Random charges on my credit card in excess of the $100 hold that nobody disclosed before booking. Also, no bath mats.
The room was clean and well-appointed. Noise wasn't too bad, although there was a good bit of activity in the hallways. Bed was quite comfortable. The building itself was lovely. The shower leaked all over the floor (obviously a design flaw, not something wrong), and that made the tile floors amazingly slippery. The breakfast was mediocre at best, although the coffee was reasonable. My partner compared it to mess hall food from his Army days.
Go to the historic old town try Berry and Rye for a drink check out all the old aricitecture and we are at 801 Chop House where they said Warren Buffett ate a coume days ago...great staff
Grand old building. Updated bathrooms. Breakfast in the morning.
Fairly priced. Clean rooms for the most part. Unique styling like a boutique hotel. The staff was friendly and helpful though did not bother asking how our stay was when we checked out. The on-site free shuttle was very convenient, drivers very friendly. Had a happy hour and late night cookies and milk which we missed but is a nice touch. Rooms are very noisy - AC was rattling all night. I could hear everything going on in our neighbor's hotel room (moving hangars, flushing toilet). Windows were obviously cheap - did not keep sound from the street out whatsoever.
Free beer and cookies! A sliding door to the bathroom that doesn't block any sounds. Housekeeping knocked on all the doors of my floor at 8 am in the morning every morning.
Wide corridors, comfy bed, tall ceilings. Good breakfast buffet, cookies at night, friendly staff perfumy smelling lobby
The hotel is a beautiful old building and is very welcoming. The bar/lounge was awesome with a wonderful menu and efficient waitstaff. The bedding was luxurious and comfortable. The bathroom was beautiful but didn't have much space for toiletries or towel racks.
The room was clean, mostly. That's about it. I could feel springs of the cheap mattress through the non-existent bed pad, one thin blanket with no additional coverings available, and tiny, flimsy pillows I had to roll up in a tube to get any support made it impossible to get comfortable. I finally got a few hours sleep sitting in the stiff chair wrapped in the cheap chenille decorative throw. The rest of the room was Spartan, definitely a hotel about profit margins, exploiting gamblers visiting the casino across the street, not customer comfort.
Customer service was fantastic. Rooms were clean and comfortable. Location was good. The water pressure in the shower was a little disappointing, but not unbearably so.
Good breakfast variety, location of hotel (couldn't hear highway). Stayed for a week and breakfast dining area was usually a very busy and crowded place. King bed was uncomfortable, and there were used chew packets in a corner on the carpet and one stuck on the bathroom wall.
The service was great very clean and well kept place would recommend to anyone very convenient location close to airport and other amenities
Excellent price, clean, a nice free breakfast, coffee and cookies always available. Convenient to I-80. I was very pleased and have no complaints.
staff was friendly and helpful room smelled funny, hole punched in the wall by the door
The hotel was nice and very clean, but what really made it stand out was the staff. The man at the front desk and the shuttle driver really made our trip. Would definitely recommend!!
It was clean, unlike a lot of our other options. There was a mini fridge and microwave, which was a nice surprise. Other than that it was a pretty basic hotel room. Since it was on the edge of town, we couldn't find many places to deliver food to us. It wasn't that big of a deal, but is noteworthy I think.
the breakfast was good. the room was pleasant. the staff was very welcoming and informative good water pressure in the shower nice price for a family wasn't in town, but not far away the air conditioner/heater was making unnecessary noise the beds could have been more comfortable, but not too bad the bathroom needed a paint job the plug outlets need covers the sauna needed to be cleaned and had too much bleach in it and there were bubbles of black in it because of the dirty tiles in the pool. very old feel and look to the place
I loved that the hotel was so close to the airport and Old Market. It was the perfect location for our girls trip. I was very happy with my choice of lodging. The bathroom in our room was a little rough. There were pieces of the tiles coming off the floor that we are stepping on. The elevator also has a very strange smell.
Good location, friendly staff. The room was clean and comfortable. The breakfast selection was not as good as we are used to.
Next to strip club Room smelled like cleaning supplies spilled.
Fresh cookies at registration! (out)dated facilities... need updating!
We stayed overnight due to a late flight. The room was great with standard amenities for an reasonably priced motel. Don't let the name dissuade you. The decor style was modern home in the country -- not folksy country. We were most impressed with the complimentary breakfast which include a wide assortment of both cold and hot foods.
Staff was very friendly and helpful. Parking lot was a wee bit full... please remember there is snow piles in parking spot and people don't park the best during winter when charging/ accepting extended parking for travelers.
The decor was very unique, especially with the options of other hotels in the area. The staff was great and always right at your service. We loved the shower too!
Great location. Modern décor. Historic building with neat attributes Very warm in the common areas
Large, clean rooms, awesome shower, and cool historic feel with modern decorations. Really nice mixed drinks in the room as well. Wife and I loved it and will come back whenever we are in Omaha. Price of Valet is offset by how cheap the room was -- incredible value.
I loved this hotel. Room was spacious and comfortable and well appointed. Bathroom was great. Internet was fast and easy to sign onto. Location fantastic. Exercise room had high quality machines and dumbells and kettle weights. Staff super friendly. I liked it all.
Great staff, easy parking, terrific room service, excellent for business.
We felt like we were treated like queens. We've never experienced valet parking. So fancy! The rooms were beautiful. The lobby was gorgeous. Thomas spoiled us and was so nice. Conner drove us everywhere we needed. What a great service. Would have loved to stay longer. The Old Market location was wonderful and we loved the historical aspect. I highly recommend Hotel Deco! The shuttle will take you anywhere you need and pick you up. Only downfall is they didn't have a GPS and got a bit lost. Nothing too bad though. Well worth the extra minutes on our drive to not have to worry about parking!
everyone was nice it was affordable and they treated us like kings
Super cool interior decorations in the lobby, lounge and especially the rooms!! Do not miss taking a shower, they are amazing. Unfortunately their check-in system was down when we got there so we were delayed getting into our room. Also, their valet service is a bit slow. But nothing to not rate it 5 stars overall.
This hotel has the most comfortable beds, deluxe shower, friendliest staff, cleanest, warmest, best we've ever stayed at in Omaha. A couple of unpolished surfaces in shower (roof leaks).
I specifically reserved a king suit and at check in I was told that they were over booked on king rooms by 5 and that even though I booked a king they did not have to give me one, all they had to do was provide a room. Very disappointing and defeated the entire process of going through your site ahead of time to specifically reserve the room we wanted. Basically just like the airlines, overbooking on purpose and then forcing the customer to take something less.
So close to so many things downtown/Old Market. Stayed at Hyatt, ate at Plank (excellent), many fine dining options, many nice places to have a drink, and even donut and coffee shops nearby, and a Subway across the street (restaurant). Lots to do in the area, makes this an EXCELLENT place to stay! No complaints. Excellent room, very clean and spacious, excellent rate, and very high level of quality all around!
The hotel was clean and modern. The location is great, walking distance to shopping, and dining. The room had temperature control issues, the hvac fan continually turned on and off and was not quiet. The hotel was understaffed and those working were not friendly due to being over worked. We had to wait an hour after the scheduled check in time b/c our room was not clean and ready when we arrived. I felt it was overpriced for a Monday to Tuesday one night stay.
The view of the old market was gorgeous. Check-in/out was a breeze and the staff was friendly and helpful throughout my stay. The room was very clean and cozy, the beds were comfortable. The bathroom had a modern, simplistic feel to it. Overall, I had a great experience. I'll definitely be a returning customer. Breakfast was not very good and there was no microwave in the room, but those were my ONLY dislikes.
Everything for the most part was great. Easy access and in the middle of everything. Staff was awesome and good space in the rooms. The pool is ok and no hot tub.
Very nice hotel. Pool was closed while we were there.
the location, room décor and comfortable beds. nothing. there is a convenience store called Cubbies next door which has anything you might need. Very cool area with giant fountains at the ConAgri park which we could see from our window.
I liked how nice and clean everything was. The food from the Gallery was not good at all, I was also sad to see a very small pool and no hot tub.
Fair price, clean space. A bit noisy in the evening. Outside noise traveled to our seventh floor room.
Close to where I was visiting and easy to find. Room had a great view and eating establishments were in walking range. Breakfast was very good. Over priced drinks.
The price was right and everything fit our needs. Breakfast was good the next morning, room and hotel were very clean. Location was perfect. If you're not a hotel snob, this will do just fine. Hot dogs, cookies and cupcakes were a nice added touch! Didn't like the double beds, prefer a queen, but was manageable. Bedspreads were a little dated.
When we arrived the clerk that checked us in was super nice. This is not a place for small children. It's located right next door to a bar. The parking lot did not feel very safe. It's a very old building so it was loud when you walked around. The room was dated and not comfortable at all. The shower was cold and it didn't have any water pressure.
The location was great! Right off of I-80 and within walking distance of a gas station, restaurants, dairy queen, and a mall. The beds were really comfortable and the air conditioning worked well. Most of the fixtures in the bathroom looked new or at least the seals around them were new. I also liked the novel idea of offering hotdogs and cookies at 5:00 p.m. every day. It makes for a nice quick meal if you don't feel like getting out. One of the first things I noticed was that there was random specks of blood on the outside of the tub, on a towel (stained, I think), and a big blood stain on the underside of one of the bed spreads. I left that face up for two days in a row before they either changed the bedspread or turned it around. There was also hair left around the base of the tub and on one wall of the tub. And the TV was completely smashed in the back. It still worked just fine. Too bad, other than those things, it was a great place.
Stayed here both coming and going to Montana. It is a great value! Rooms were spacious and comfortable. It was clean and had a nice breakfast. The staff were very nice. We would definitely stay here again when we travel through the area!
Room was clean and quiet. Staff excellent. Breakfast good. I will stay here again. A real bargain Nothing
Price convienence nice staff.
I was very happy with this hotel. For such a low price they had several extras. The pool was nice. There was coffee at all hours. They served free soup, crackers and baked cookies at 5:30. Breakfast was good; dry cereal, biscuits and gravy, steel cut oats, bagels, fruit and danish. The staff was very friendly and helpful. The rooms were clean, which was most important to me. We plan to book again in the future. Being on first floor. At around midnight we could hear the person above us walking around...a lot. Next time I will book second floor and be quiet for my neighbors below! ;)
Our TV was not working and when we called the front desk we were almost immediately given a new room. Appreciated the willingness to help us out so quickly!
Although the Hotel advertises itself as pet friendly ... they charged as $25!!! as an additional fee for having a little puppy with us. Not very pet friendly as far as I'm concerned.
Room kept cold, Small rooms, no mini fridge, wall damage, weird design
The staff was friendly. The queen beds were more like full size beds. The walls were very thin. There were only two tables in the lobby area for breakfast.
The staff was over the top the best! All were very friendly and helpful! There was something splattered in the shower of undetermined origin. Looked like it might have been blood. There was some type of food stuck on the wall in the room.
Clean, friendly staff, typical breakfast. One of our bicycles was stolen in the parking lot. Not really the hotel's fault as it was dumb of us to leave it on the car. Nothing really bad for a hotel at this price point so if you want more you'd better pay more.
I like the pool, workout room and location of the hotel. The morning breakfasts are good too and the staff is really nice. I stay here every time I have to be in the Council Bluffs/Omaha area...about three times a year. My only complaint would be that they don't have a small refrigerator in the room. I bring a cooler and they have an ice machine in the lobby...but a fridge in the room would be nice.
The staff was very friendly and nice. The location wasn't ideal but was still only a few minute cab ride from downtown Omaha
The price was fantastic! The staff was super friendly and helpful. The room was the cleanest room I've ever stayed in, so clean in fact that it looked like no one had stayed in it before me. The room is smaller than typical hotel rooms, but the comfortable queen bed and furniture fit, and there was enough room to walk around the bed. Everything in the room worked perfectly. There was even a cushioned window seat! The location was perfect. Near restaurants and casinos, and next to a movie theater. Limited selection of breakfast items, but I was able to fill up with healthy choices for my long drive home. I had a room on the top floor so there was no noise from rooms above. Not a thing. I've stayed in hundreds of hotel and motel rooms on my travels and this was one of the best.
Great food quality for breakfast
The attached parking garage and the knowledge along with the service the staff provided was excellent. Price for breakfast was pretty steep. Elevator lobbies for the parking garage were filthy.
My friends and I stayed here for a birthday. We hit the hot tub and pool, then went out for dinner and drinks, and came back to sleep. Loved the modern, clean feel and the hot tub and pool. All was nice, quiet and comfortable. Appreciated floors 2+ being secure (needed a room key to access after a certain time). I did wish they had security at the front door.,My friends and I stayed here for a birthday. We hit the hot tub and pool, then went out for dinner and drinks, and came back to sleep. Parking was $10 for the garage but we found free street parking on the weekend. Breakfast is a bit expensive - $12 for hot breakfast, $6 for continental. Overall, a pretty good deal. With free hot breakfast, they would be a clear winner for this price range downtown. I am glad we chose this one, as it was quieter than the Holiday Inn or others nearby.
The hotel was very clean and the staff was friendly and helpful. It was within walking distance to local shops and restaurants There was an extra 10.00 charge for parking. The fire alarm went off at 2:00 am, and we had to evacuate while the fire department investigated. It turned out to be an electrical malfunction.
Staff was very nice and helpful. I'm a Hilton honors member and they took care of us very nicely. Breakfast waiter was very good. Not the hotels fault but someone pulled the fire alarm at 4 in the morning and we all had to evacuate
Mike I believe is his name was the shuttle driver and took our luggage to our room; he was great!
Room was geeat Could not get wifi in room
Great service, great facility, great staff Not in the old market area. Short walk away.
Convenient location, good room, but nothing special Hot tub was broken and became a "cold" tub. The only breakfast available was $15 each for the buffet.. Also had to pay for parking.
Loved being away from the interstate but still close enough that it was easy to access. Location was close to a lot of action but felt very safe. Solid room and nice view (6th floor) but nothing fabulous; basic upscale casual property. Paying for parking is a drag, but only $10 per night. Also, breakfast is not free/included in room price. Pool is quite small.
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This guest did not leave comments about this hotel.
The hotel was is a great location. We walked to the restaurant for supper. The staff was friendly and helpful. In the room there wasn't any liners in the trash cans.
This guest did not leave comments about this hotel.
The staff was very nice and helpful - the room was very spacious and very clean. The TV remote and TV Guide were not very easy to use
Cleanliness No mini fridge or microwave
Staff was friendly and very helpful.
Right off the freeway. Good breakfast. Clean room. Pleasant staff. Free parking.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location for our needs. Just fine, great breakfast, no negatives.
Doing mass fabric cleaning in all rooms at 9 am on Sunday making the whole place smell of chemicals. And oh they think they smell smoke so wham $280 cleaning charge. Guess pay for maintenance some how. I will never stay there again.
I stayed in the most basic room on a Tuesday night. Comfortable and clean. Hot tub and pool were nice and the water temperatures were perfect. The room is modern and the air unit worked great. Decent location right next to a Walmart and some restaurants. Woman at the front desk was nice. Hotel in general was perfect for my needs. Had no problems during my stay. The pool had a light dangling out inside, which wasn't a big deal. The latch lock on the door was broken but the deadbolt was enough for me. The air unit made some strange noises but nothing intolerable. I do wish the hot tub was a bit bubblier.
Low cost room rates. Friendly staff. Rooms we're pretty clean, but hallways and stairways were dirty and dingy.
I liked that it was on my intended route, otherwise it was a total disappointment. To list any room in that building as non-smoking is very misleading. The place has a very strong odor from cigarette smoke from the minute you enter the lobby. I am not especially sensitive to smokers but this place was awful. If I had not been totally exhausted from my travels I would have asked for a refund and found another hotel. The "non-smoking" rooms and hallways smelt like an old dirty ashtray as well. Along with the smoke smell the Hotel sits directly below an overpass on I-80. You can hear and feel every truck that passes bye, and there is plenty of truck traffic on I-80. The bedding was stained, the whole experience felt nasty and dirty.
Good location. Non smoking room smelled like they were trying to cover the smell of it used to be a smoking room. Dirty and stained bedding. Staff was not friendly. Pool was under construction and construction started before 8 am. Thin walls. Wish they couldve spread people out more. Bed was hard as a rock. I was an hour past cancelling or i would've paid more to stay anywhere else.
Staff was incredibly friendly, there was free internet, the hotel is in a convenient location, and the room was a very affordable price. There was also lots of space in the room and the accomodations were nice enough. Breakfast left a bit to be desired - watery oatmeal, shriveled apples, less than great coffee (didn't try but they also had cereal and bread for toast). It was also a bit noisy - someone had a dog or dogs and must have left it/them unattended so I was awoken much earlier than I would have liked.
It was close proximity to the express way... The remote on the TV did not work... The AC was very loud...
Location was easy to find, close to the interstate, close to local gas stations. Rooms were fine, nothing overly special - but about right for the price. Towels were tiny & super scratchy. Noise - no sound proofing