Featuring a 24-hour reception, luggage storage and a beauty centre, Hotel UMass is just a five-minute walk from University of Massachusetts Amherst and W. E. B. Du Bois Library. It is ideally located for those wanting to discover the area's attractions.
This 4-star hotel offers a gift shop, a lift and a dry cleaning service.
Each room is well-equipped to make guests comfortable and has a private bathroom and an iPod docking station.
Amherst's attractions, such as Isenberg School of Management, Marshall Hall and William D. Mullins Memorial Center, are within easy walking distance of Hotel UMass. Barnes Municipal Airport is a 40-minute drive away.
Accessibility and suitability
Basics
Parking and transportation
Things to do
General
Services and conveniences
Family friendly
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
Hotel UMass offers a convenient location on the UMass campus, comfortable rooms with fantastic views, and a friendly and helpful staff.
Are there any concerns about the room amenities?
Some guests have mentioned the absence of small fridges in every room as a standard and the complicated WiFi that did not work well.
What practical information should I know about parking?
The hotel offers parking, but some guests found the garage access confusing and the logistics of parking complex.
When is the best time to visit the hotel?
The high season is in November, offering a great time to experience the hotel's location and comfortable rooms on the UMass campus.
What can I expect from the hotel's customer service?
Guests can expect friendly and helpful staff, but some have mentioned concerns about understaffing and room cleaning frequency.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the campus comes highly recommended.
Consider Bringing Your Own Toiletries
Some guests noted that the hotel did not provide adequate toiletries, so it might be a good idea to bring your own shampoo and soap.
Check Room Amenities in Advance
A few guests were disappointed by the lack of standard amenities such as a refrigerator in the room. It's advisable to check the room amenities in advance and request any necessary items.
Navigate the Parking Garage
Guests found the parking garage confusing and difficult to navigate. It's recommended to ask for detailed directions or a map before arrival.
Be Mindful of Noise Levels
Some guests mentioned that the hotel can be noisy, especially at night. Light sleepers may want to consider bringing earplugs.
Plan for Limited Dining Options
Several guests noted the limited dining options in the evening. It's advisable to plan for meals in advance or explore nearby dining establishments.
Confirm Room Type and Check-in Time
A guest mentioned a mix-up with the room type and a delayed check-in. It's advisable to confirm the room type and check-in time in advance to avoid any inconvenience.
Inquire About Daily Housekeeping
Some guests were disappointed by the lack of daily housekeeping. It's advisable to inquire about the housekeeping schedule upon check-in.
Request TV Remotes
A guest mentioned not having the correct remote for the TV upon arrival. It's recommended to ensure that the room is equipped with all necessary remotes and devices.
Consider Bringing Your Own Pillows
A few guests found the pillows uncomfortable. If you have specific pillow preferences, it might be helpful to bring your own.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | December |
|---|---|
High season | June |
Average price (weeknight) | $142 |
Average price (weekend night) | $243 |
Value for money | 9.5 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Hartford Bradley Intl |
Distance to airport | 32.3 mi |