Pros (+) Staff were extremely friendly
Cons (-) Furniture is getting dated. Mattress was starting to sag.
3 stars
The Kensington Hotel
Photos of The Kensington Hotel
Overview
The Kensington Hotel in Ann Arbor, Michigan is there for guests who need overnight accommodations for business trips, weddings, family gatherings or a romantic getaway. This boutique hotel is a refreshing alternative to conventional chain-style hotels. From the minute guests step onto the property and meet the friendly staff, guests will experience the personalized service that only an independently owned hotel can provide.
With over 200 newly revitalized guest rooms and suites, The Kensington Hotel in Ann Arbor offers a blend of luxurious accommodations and impressive amenities to suit leisure and business travelers alike. Each room includes a marble bath, quality bath products, deluxe furnishings, plush bedding, and complimentary Wi-Fi, as well as many other upscale amenities. Besides the well-appointed accommodations, The Kensington Hotel features a dry sauna, an indoor pool, complimentary Viennese coffee bar, fitness center, a selection of pet-friendly rooms and more.
The Kensington Hotel offers a full range of dining options to suit any kind of palette or dining preferences. Enjoy the American classics and authentic Ann Arbor dishes made with fresh, seasonal ingredients at Rel·ish, the on-site restaurant. For guests who would rather dine in the privacy of their room, The Kensington Hotel offers room service seven days a week. For fresh-baked goods, light appetizers, snacks, and more, the Union bar is open 24/7 in the lobby.
Boasting more than 10,000 square feet of flexible event space, The Kensington Hotel can accommodate up to 1,000 guests. Whether looking for the perfect setting for a wedding or the central location for a conference, meeting, or event, The Kensington Hotel's Grande Ballroom or other event rooms can be tailored to fit practically any occasion.
Latest deals for The Kensington Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Kensington Hotel
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
Dining
- Special diet menus (on request)
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Things to do
- Hiking
- Beach access
- Board games/puzzles
- Golf
- Canoeing
- Cycling
- Hunting
- Horse riding
- Bowling
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
- Sauna
Media and entertainment
- Radio
- Shared lounge/TV area
- Cable or satellite TV
- TV
General
- Family rooms
- Seating area
- Telephone
- Storage available
Outdoor
- Terrace/Patio
- Balcony
- Garden
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Hairdryer
- Bathrobe
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Parking and transportation
- Free parking
Health and safety
- Safe
Fitness
- Fitness center
Reviews of The Kensington Hotel
8.3
Very good
774 verified ratings
Wonderful
406
Very good
145
Good
80
Okay
40
Fair
44
Mediocre
16
Poor
44
Summary of reviews
Guests say
Guests reported significant issues with cleanliness, including bugs and dirty items in their rooms, contributing to a frustrating experience. Service also lacked attentiveness, with several reviews highlighting long waits at the front desk and inadequate responses to complaints. However, many guests appreciated the location of the hotel which was described as convenient and accessible, along with positive remarks about the hotel's overall cleanliness and friendly staff.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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8.2 out of 10
614 reviews
8.7 out of 10
42 reviews
9.1 out of 10
16 reviews
8 out of 10
5 reviews
All reviews
Pros (+) Pool was great. Nice all around
Cons (-) Relish the restaurant was great.
Cons (-) Hornets in window sill, bug in salad, door left open by cleaning service and after a week of staying there and all the nonsense listed above allow a late check out by one hour. After discussing with management the issues above, no formal apology or compensation offered. Stay elsewhere! There is a holiday inn 50 feet away.
Pros (+) Executive Section with complimentary appetizers and morning pastries.
Cons (-) We arrived on a Thursday and stayed 3 nights. The second night, Friday, we were awaken by a fire alarm at 2:45am. We dressed and headed out into the hall where we met other guests returning from the lobby. THEY informed us that it was a false alarm. No one from the hotel EVER spoke with us about the incident. We left the hotel on Saturday before 11am for a day out, we returned that night to find o...
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Pros (+) It was overall a very nice and well decorated hotel. The customer service was amazing and very much worth the price,
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at The Kensington Hotel?
The Kensington Hotel offers a full range of dining options to suit any kind of palette or dining preferences. Guests can enjoy American classics and authentic Ann Arbor dishes made with fresh, seasonal ingredients at Rel·ish, the on-site restaurant. Additionally, for those who prefer to dine in the privacy of their room, The Kensington Hotel offers room service seven days a week. There is also a Union bar open 24/7 in the lobby for fresh-baked goods, light appetizers, snacks, and more.
What are the amenities provided in the guest rooms at The Kensington Hotel?
Each guest room at The Kensington Hotel includes a marble bath, quality bath products, deluxe furnishings, plush bedding, and complimentary Wi-Fi, as well as many other upscale amenities. The hotel also offers a selection of pet-friendly rooms for guests traveling with their furry companions.
What can guests expect from the pool and hot tub facilities at The Kensington Hotel?
The pool and hot tub facilities at The Kensington Hotel are highly praised by guests, with some describing them as the best in the state. However, some guests have mentioned issues with the sauna not working and the heating fan being very loud.
Is parking available at The Kensington Hotel?
Yes, The Kensington Hotel offers free parking for guests, providing convenience and peace of mind for those traveling by car.
When is the best time to visit The Kensington Hotel?
The high season at The Kensington Hotel is in May, while the low season is in October. Visitors looking to avoid crowds may consider planning their stay during the low season for a more relaxed experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Close to the Exit
Guests with pets found it convenient to have a room close to the door for easy access when taking their pets out.
Check Restaurant Hours
If dining at the hotel, it's advisable to check the restaurant's operating hours, especially on Mondays, to avoid disappointment.
Clarify Pet Fees
Guests traveling with pets should confirm the pet fees beforehand to avoid any unexpected charges.
Enjoy the Pool
The hotel's pool is highly praised by guests, making it a must-visit during your stay.
Request for Room Preferences
Guests appreciated the hotel's accommodation of room preferences, such as high floors and specific locations, by the staff.
Be Mindful of Noise
Some guests mentioned that soundproofing in the rooms could be improved, so light sleepers may want to consider this when booking.
Consider Room Amenities
Guests highlighted the absence of certain amenities like drinking water in the rooms, so it's advisable to plan accordingly.
Check for Firm Pillow Options
If you prefer firmer pillows, it's recommended to inquire about pillow options at the hotel.
Verify Sauna Functionality
If planning to use the sauna, it's advisable to check its operational status to avoid any inconvenience.
Confirm Breakfast Inclusions
Guests were disappointed by the lack of complimentary breakfast, so it's good to clarify breakfast inclusions before booking.
Location
3500 South State Street, Ann Arbor, MI 48108
What's nearby
- Cobblestone Farm1.6 mi
- Crisler Arena1.8 mi
- Michigan Stadium1.9 mi
- University of Michigan Museum of Art2.5 mi
- University of Michigan2.6 mi
- Kelsey Museum of Archaeology at the University of Michigan2.6 mi
- University of Michigan Museum of Natural History2.7 mi
- Hill Auditorium2.7 mi
- Michigan Theater2.8 mi
- The Ark2.8 mi
- Blind Pig2.9 mi
- Unitarian Universalist Church2.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Kensington Hotel
Low season | December |
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High season | October |
Average price (weeknight) | $162 |
Average price (weekend night) | $239 |
When to book a room at The Kensington Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.2 |
|---|---|
Distance to city center | 2.7 mi |
Nearest Airport | Detroit Metropolitan Wayne County |
Distance to airport | 20.0 mi |