Casa Encantada by Porta Hotels

The breakfast at Casa Encantada is one of the best highlights of the stay, served on the roof terrace with amazing views of the surrounding city and mountains.

The rooms at Casa Encantada feature cozy furnishings, modern amenities, Italian linens, en suite bathrooms, complimentary toiletries, bathrobes, coffee and tea making facilities, a safe box, and air-conditioning.

All rooms at Casa Encantada are double queen in size and feature 4-poster beds, providing a comfortable and stylish stay for guests.

The low season at Casa Encantada is in August, while the high season is in February, offering guests the opportunity to plan their visit based on their preferences.

Guests can expect exceptional customer service at Casa Encantada, with staff arranging a medical house call for an ear infection and ensuring a cozy and welcoming atmosphere throughout the stay.

Several guests praised the views from the terrace during breakfast, highlighting the beautiful surrounding mountains and colonial streets.

Some guests mentioned that room sizes varied, with some being a good value while others were not worth the price. It may be beneficial to inquire about room sizes and amenities before booking.

A few guests noted noise disturbances, such as a cigar-smoking group having breakfast outside a room before 7 a.m. This may be something to consider, especially for light sleepers.

Many guests appreciated the hotel's cozy and welcoming ambiance, likening it to staying in a private home. The living room and terrace were particularly highlighted for their charm.

The hotel's location in the historic district puts it within walking distance of various sights, museums, and the central park, offering ample opportunities for exploration.

Guests can unwind at the hotel's spa, which offers a range of services including massages and facials, providing a relaxing retreat after a day of sightseeing.

Some guests mentioned the absence of certain amenities, such as coffee makers and safes in the rooms, which were present during past stays. It may be helpful to confirm the availability of specific amenities before booking.

Multiple guests praised the complimentary breakfast, describing it as some of the best they've ever had, particularly when served on the roof terrace with volcano views.

A few guests noted that the rooms were reached over a water feature, which added to the enchanting atmosphere. This unique feature may enhance the overall experience for some guests.

The staff received positive feedback for their competence, friendliness, and exceptional service, including arranging a medical house call for a guest, showcasing their dedication to guest satisfaction.