Pros (+) Very nice and cooperative staff Perfect and well equipped room
Cons (-) None
3 stars
Casa Encantada
Photos of Casa Encantada
Overview
Casa Encantada is an elegant boutique hotel set in the heart of Antigua, Guatemala. It is an ideal option for leisure travelers and couples seeking a comfortable, stylish stay in a small hotel setting. The hotel is located in the historic district of the city, within walking distance of numerous sights, attractions, restaurants, bars, and shops.
The 10 warmly decorated, wood-accented rooms feature cozy furnishings and modern amenities. All rooms are double queen in size and feature 4-poster beds. There is a bridal suite available. All rooms are kid-friendly and smoke-free. Pets are not permitted inside of the hotel.
All rooms feature complimentary high-speed wireless Internet, flat-screen televisions, Italian linens, en suite bathrooms, complimentary toiletries, bathrobes, a clothing storage space, coffee and tea making facilities, a safe box, an alarm clock with wake up service, iron with ironing board, and air-conditioning. The rooftop suite adds sweeping views of the surrounding city and a cozy sitting area with a fireplace.
Free parking is provided onsite. Full laundry services are available for an additional charge. Guests can unwind at the onsite spa which offers a full range of services, including massages and facials. Complimentary high-speed wireless Internet is available throughout the hotel grounds. Guests can use the outdoor swimming pool. A cozy communal lounge area features a fireplace and a place to relax.
A complimentary breakfast is served each morning on the terrace with volcano views.
Amenities at Casa Encantada
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Adapter
- Body soap
- Conditioner
Services and conveniences
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Room service
- Key access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Telephone
- Carpeted
- Tile/marble floor
- Detached
- Storage available
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Accessibility and suitability
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Upper floors accessible by stairs
Dining
- Wine glasses
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
Pool and spa
- Massage
- Outdoor pool
- Pool towels
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Wardrobe or closet
Outdoor
- Terrace/Patio
- Garden
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Workspace
- Laptop safe
Things to do
- Eco tourism
Reviews of Casa Encantada
8.9
Very good
165 verified ratings
Wonderful
116
Very good
28
Good
10
Okay
5
Fair
2
Mediocre
1
Poor
3
Summary of reviews
Guests say
Guests generally had a positive experience at the hotel, appreciating the cleanliness, helpful staff, and particularly the breakfast, which was highlighted as exceptionally good. The location was favorable for exploring, although some reviews noted that the rooms were smaller than expected, and there were complaints about noise levels affecting sleep quality. Despite these drawbacks, guests enjoyed the charming atmosphere of the hotel.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.9 out of 10
7 reviews
10 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the breakfast at Casa Encantada?
The breakfast at Casa Encantada is one of the best highlights of the stay, served on the roof terrace with amazing views of the surrounding city and mountains.
What amenities can guests expect in the rooms at Casa Encantada?
The rooms at Casa Encantada feature cozy furnishings, modern amenities, Italian linens, en suite bathrooms, complimentary toiletries, bathrobes, coffee and tea making facilities, a safe box, and air-conditioning.
What is the unique feature of the rooms at Casa Encantada?
All rooms at Casa Encantada are double queen in size and feature 4-poster beds, providing a comfortable and stylish stay for guests.
When is the best time to visit Casa Encantada?
The low season at Casa Encantada is in August, while the high season is in February, offering guests the opportunity to plan their visit based on their preferences.
What can guests expect from the customer service at Casa Encantada?
Guests can expect exceptional customer service at Casa Encantada, with staff arranging a medical house call for an ear infection and ensuring a cozy and welcoming atmosphere throughout the stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests praised the views from the terrace during breakfast, highlighting the beautiful surrounding mountains and colonial streets.
Consider Room Variability
Some guests mentioned that room sizes varied, with some being a good value while others were not worth the price. It may be beneficial to inquire about room sizes and amenities before booking.
Check Noise Levels
A few guests noted noise disturbances, such as a cigar-smoking group having breakfast outside a room before 7 a.m. This may be something to consider, especially for light sleepers.
Enjoy the Quaint Atmosphere
Many guests appreciated the hotel's cozy and welcoming ambiance, likening it to staying in a private home. The living room and terrace were particularly highlighted for their charm.
Explore Nearby Attractions
The hotel's location in the historic district puts it within walking distance of various sights, museums, and the central park, offering ample opportunities for exploration.
Take Advantage of the Onsite Spa
Guests can unwind at the hotel's spa, which offers a range of services including massages and facials, providing a relaxing retreat after a day of sightseeing.
Inquire About Room Amenities
Some guests mentioned the absence of certain amenities, such as coffee makers and safes in the rooms, which were present during past stays. It may be helpful to confirm the availability of specific amenities before booking.
Consider Breakfast Quality
Multiple guests praised the complimentary breakfast, describing it as some of the best they've ever had, particularly when served on the roof terrace with volcano views.
Be Mindful of Room Selection
A few guests noted that the rooms were reached over a water feature, which added to the enchanting atmosphere. This unique feature may enhance the overall experience for some guests.
Seek Staff Assistance
The staff received positive feedback for their competence, friendliness, and exceptional service, including arranging a medical house call for a guest, showcasing their dedication to guest satisfaction.
Location
9a Calle Poniente Esquina #1, Antigua
What's nearby
- Panza Verde Art Gallery371 yd
- Palacio de los Capitanes Generales0.3 mi
- Parque Central0.3 mi
- San Francisco el Grande0.3 mi
- Municipalidad de Antigua Guatemala0.4 mi
- ChocoMuseo0.4 mi
- The Jade Museum0.4 mi
- Iglesia y Convento de la Compañía de Jesús0.4 mi
- Iglesia de Nuestra Señora del Carmen0.5 mi
- Mercado de Artesanias0.5 mi
- Arco de Santa Catalina0.5 mi
- Convento Capuchinas0.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Casa Encantada
Low season | August |
|---|---|
High season | January |
Average price (weeknight) | $167 |
Average price (weekend night) | $187 |
When to book a room at Casa Encantada
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Casa Encantada
FAQs when booking at Casa Encantada
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in AntiguaMost recommended
See most recommended stays in AntiguaGood to know
Value for money | 8.6 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Guatemala City La Aurora |
Distance to airport | 14.0 mi |