Cons: Nobody was at the office to meet us. Nobody ever showed up and there wasn't a phone number listed to call them.
Sep 12 2016
Pros: Thas good
Sep 14 2016
Pros: Well they did not have the vehicle I had reserved. They did upgrade me to a van type vehicle but was stick shift. No real issues just not my first choice from an SUV. The staff friendly and helpful no complaints on them.
Cons: Well I purchased insurance through Kayak. When arrived I got hit with an additional $200 and some dollars in insurance that was mandatory. I showed them insurance purchased and they said yes but does not cover all so I ended up paying over $350 in insurance. Just wish they were upfront before reserving car.
Nov 21 2016
Cons: THEY DON;T HAVE THE CAR THAT I ORDER IN MY TRIP THEY OFFER A STANDAR CAR AND I ORDER AUTOMATIC CAR
Jan 22 2017
Terrible PAYLESS experience in Guatemala City
Cons: Extorted money for "mandatory" insurance, despite having paid for full insurance through Payless/Kayak. Car was worse then the car I learned to drive on(1971 VW bus), the brake light was taped on, headlights were positioned incorrectly, you could only see in the dark while going up a hill, even with high beams. When idling the whole car shook like we were having a huge earthquake. And the car felt like it only had 2 cylinders. Very bad experience.
Feb 20 2017
Worst rental experience
Pros: The rental price was descent
Cons: There was a $900 deposit plus mandatory additional insurance, none of this was on the website
Apr 18 2017
Cons: Car I had reserved was given to another customer--I was told I'd need to wait 2-3 hours for the next (despite my reservation).