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The room was large, clean, and bed comfy. Just what we wanted. Check in was a breeze, and the indoor pool was lovely. There was no blow dryer in the room, just a minor thing. And also no towels are available at the pool so bring some from your room! The biggest problem we had was at around midnight someone jiggled our door handle and tried to come in. I looked out the peep hole and saw a staff member walking around looking confused. our phone has just rung minutes before that happened, waking us both. Also, we had our do not disturb sign up but the maids still knocked and tried to enter early in the morning.
Manager's reception Tuesday nights. If you have considerate (quiet) neighbors on both sides and above you, and you don't want to sleep in, this hotel is fine. Thin walls and ceilings. Old carpet. Did not get room I requested. Food at the bar is average at best. Housekeeping started knocking on the door at 8:15am.
Location,restaurant and room.
fair service and facility.
Excellent bed, television, cable tv selection, fast and consistent wifi, pool and hot tub. Trader Joes across the street to stock the in room fridge. Inexperienced restraunt staff, across the board.
Beautiful view from the 10th story of the Oakland hills First night we arrived to an open bottle of almost empty wine in the warm fridge which caused the room and fridge a near permanent odor. The a/c durino our stay seemed to only work 70% of the time. 2nd day the shower was draining so slow that the water reached your calves and it took to days to be fixed. The door to the bath room was near to falling off its hinges. The fact it cost more than the much better crown plaza hotel and paying 15$ to self park. I wouldn't recommend this hotel, I'd suggest the crown plaza down the street.
I arrived at 2ish, was really hungry, and went straight to grab a drink and bite from the restaurant. It was nice to know it was open. After such a long drive, was not in the mood to get back into my car after checking in to go look for an outside restaurant. And especially, the room was ready didn't have to wait til 3pm. Thank you 2 things I didn't like.... 1. Once I got into the room wanted to relax before heading out to a business dinner. I believe there was a basketball tournament. I can hear the kids out in the hallway being loud. 2. I think your prices at the restaurant are a little too pricey.
Everything apart from parking $18 to park is kinda ridiculous when your already a paying guest staying at their hotel. Basically s back handed way to make their room rates look cheaper. They reduce the room rate by 20 bucks and then add a $20 parking fee.....
Nothing I do not plan to use Hilton if I can avoid it in the future.
the rooms are nice that the parking cost $15.00 per night
We wound up here by accident--my mom was very ill and having emergency surgery, our train was delayed...I am disabled, in a wheelchair, was exhausted and traveling with my even more exhausted 7 year-old. We arrived to the friendliest, most patient staff ever...there was no rushing us and they simply helped us get to our room and rest. They were courteous and genuinely helpful at a time when my tank was well beyond empty. It was a wonderful place to recharge during a very difficult time! Very high marks to the staff!!! The rooms were also immaculate and extremely comfortable.
Pros : Animal friendly while still being upscale they provide water and food bola and a pet bed Breakfast in bed Super accommodating Very friendly staff Pool and jacuzzi mini fridge didn't work so well (we brought a cooler though) No air circulation in rooms. VERY STAGNANT. But it's a hotel so I didn't really expect to be able to open windows or anything, just a general pet peeve of mine
The room was nice and clean. Staff was a little rude, and didn't really want to help us out. Also the additional $50 a night for insurance no one told us about. And they charge you $18 a night for parking whether you park there or not. The food wasn't the best, I've had better food at a complimentary breakfast buffet. Definitely not $17 worth. The people in the room next to us were smoking weed and the entire hallway reeked. For what you pay, I expected more from Hilton.
We reserved a king room; we were given two doubles... "All sold out."
Location. Age and overall condition of facility was poor.
Location The image on the website is not accurate. It's shows a nice white painted building. The hotel is very much run down. The color of the building is actually a dark purple. The non smoking room had a gross odor,and stains everywhere. Just beware.
Location and price Room was a disabled accessible, which would be fine, but the shower had no holder for the nozzle, so one had to hold the shower sprayer while showering. And the water pressure was miserly. Avoid room 101!
Friendly staff Consistent cleaning It smelled like cigarettes throughout. People in neighboring rooms loud, tv blasted over night. Elevator did not work. Outdated furniture. Stains on towels
breakfast was good and bed and pillows were comfortable room was very small even for one person. no room to set anything down in the bathroom like makeup or curling iron.
Staff was helpful but inefficient. Location was convient Rooms were dirty and toiletries were lacking. Not too mention lamps were missing lightbulbs. Made a request for replacement bulbs. They never arrived
We booked our room with our debit card thinking nothing of it... Arrived a little after 2 pm to get ready for a wedding nearby, rude older man at the front tells my fiance he absolutely can not check us in with out a credit card. We were not happy, so a friend staying here as well (actually the only reason we chose this dump, I'm not one to choose places with such negative reviews) comes down and uses her credit card. At this time she let's us know you can actually put $100 deposit down instead of using a cc, the older man suddenly recalls this and agrees its true -after almost an hour of this hassle. It gets even better, she tells us about a blunt she found in her room and also about the hairs in her sheets!! So we FINALLY get to go get ready in our room, walk in to someone else's belongings and luggage ALL over the room. So then another 20+ mins go by, we get into another room that is "non-smoking" room that literally reeks of smoke! The very nice maid was apologetic, but this older man was rude and wasn't apologetic by any means. We end up being late to the wedding, then come back, I go to the vending machine and it won't take bills so I kindly ask the same older man for quarters, rudely tells me there isn't any quarters. The next morning my fiance took our daughter swimming, and unfortunately noticed the poop in the pool after they were already in the pool!
did not enjoy my stay bad customer services
good value, clean The breakfast is not very good quality, everything is high in sugar.
Clean, friendly staff. Will recommend. Beds were not comfortable. Mattresses needed to be replaced.
I was charged twice for the room. The staff and management handled the situation professionally and promptly. Thank you!
Filthy, old, worn out and run down!!
Friendly staff. Uncomfortable bed.
Absolutely nothing Everything
Beds were super comfy. Employees overall weren't very friendly. The guy who checked me in at 1 am was friendly. Others when I went to the desk to ask a question they didn't look up and greet me unless I started speaking to them. I work in the hospitality industry and this is not the way to treat guests who you want to return or give good reviews.
Drove up to parking lot and knew my car was not safe there, ghetto people just hanging outside rooms. ??
It was overall good I had not one but three bad run ins with Maria. She was just rude and made us feel like we were a bother. We had a question about the rewards program and she said she would have the other lady at the desk help us later what that doesn't make since your not doing anything, so we just left we didn't even stay the last two days at the hotel. Oh the house keeper was awesome
Staff tried their best. They were competent working with what they had. Horrible Internet
The beds were comfortable and linens were clean as well as the facilities. However the swimming pool was out of commission for some unknown reason, in spite of it looking quite inviting, but it was closed. The plumbing needs attention, lines were reversed and no drain plug for the sink.
What did you like? You were one of the only hotels with an indoor pool in the area. We booked two rooms next to each other for our family and a group of teen-age friends. With the door open the rooms felt like one contiguous room; it was easy to go back and forth. The outside patio was very nice and no one else was using it. The front desk staff were very nice. We liked the lobby; it had several areas, including a fireplace that felt homey. The housekeepers were very courteous. What didn't you like? No negatives.
Staff very friendly Nice bar Very clean No fridge in standard room No usb outlets Very hard, lumpy uncomfortable bed No separate recycling bins in room
Clean with friendly staff easy walking distance for myself which is hard being disabled. So close to the freeway our view was of traffic all day n night
Courteous staff. Ice machines. Dining area. Would have liked a small refrigerator in room. Would have liked free snack, fruit and yogurt with coffee in the morning. Would have liked block out curtains between the exercise area and the bar/entry area. Would have liked exercise bikes facing out, so that athlete doesn't have to face wall, having people watch her backside bounce on the treadmill.
Very clean Super comfy bed Great staff Very close to fwy Very modern Room was a bit small
The gym and breakfast was the best. It was also great to be so close to dinning and the freeway. Maid service never came. Was a little disappointing.
Great rooms for a family. Nice accommodations. My kids love the breakfast.
The rooms were clean, the bed and pillows were very comfortable, and an extra blanket provided. Everything I used in the kitchen and living areas worked well, and the room was efficiently designed. The front desk staff was extremely pleasant, the made-to-order omelets were very good. I liked the close proximity to eateries and easy freeway access. Ample parking. Key card readers at all exterior doors worked well (not always the case, so happy to see). My room had an extremely noisy bathroom fan and the shower did not drain properly, so I would stand in 3 inches of water at the end. There was no ice when I got in, so I turned on the ice-maker, which was very loud the first night. The noise from the adjacent rooms shower was a very high pitched squeal (they showered at 5am).
Our room was fantastic. We paid a little over $100 and we were put in a room with a nice chaise lounge, a comfortable King bed, and (to our surprise) a kitchenette larger than the one in my first apartment! It comes stocked with all of the dishes, utensils, pots and pans you need to cook full meals! The staff was helpful, and they had no problem accommodating my request for no down pillows (I'm allergic). Overall, it was a fantastic stay at what felt like a luxurious hotel. We will be looking to stay here again when we come back to San Francisco.
The room was very spacious. Liked the full kitchen, it's very helpful when traveling with children. Very quiet and relaxing at night, complimentary breakfast was great, convenient location with shops, theaters and restaurants within walking distance. The room was spot clean, overall a great experience. The shampoo and conditioner didn't work for me and it would have been nice to see a little more color in the room(my personal preference).
Payment check in with fairly quick and even helped us with our TV issue. There weren't enough trash cans in the room, there was no hair dryer, and the TV was not hooked up to the satellite had to have somebody come fix it and there were no batteries in the remote. Maybe we should think about getting better products shampoo and soap in there other than that it's great
Kitchen in room Front desk was empty door locked
I liked the fact that I had shelter from the pimps,prostitutes, car part stealing and crack addicts as I laid on their nice pillows. Customer service was horrible, we were given one card key to the new door that didn't work. To get in or out you had to bang and pull and push. The air conditioning worked for 15 min then shuts off in 95 to 100 degree weather.No phone in the room, refrigerator not working and all electronic plugs in operable.Check out consist of a work walking pass your room banging on your door. 1st knock check out time. 2nd knock time to go. 3rd knock you don't leave you pay or I call cops. I walk to front desk to turn in keys and ask what the problem is and the conversation was turn around as if I wasn't satisfied and if I didn't like what they do then call the cops. Rude, mean and reporting g to BBB and Health Board.
The room was huge Nothing
Beds were super comfortable and the room was Nice and clean. I just wish I had tried the breakfast. Thermostat worked well which is very important. Room also had a mini fridge for milk. Shower head was a bit hard to adjust but I got it to twist.
Staff was extremly polite and helpful. Their hospiltality accomodations preseted in AM were excellent. Not at all!
very clean ; friendly & helpful staff like most hampton inns located in the boonies
The hotel apparently forgot/lost us after we checked in. When I went to check out they couldn't find the card we filled out or our credit card receipt. They thought we didn't show up on Friday and charged us a no show fee despite us checking in at 8:40pm on Friday. Araceli checked us in and told us about getting a job at Bank of America (in response to our B of A credit card). This explains why our room wasn't cleaned on Saturday, and possibly why someone tried to enter our room at 1am on Sunday morning (only to be stopped by the security latch). They couldn't figure out how to check us out on Sunday since they didn't know we were there!?! complete incompetence. They need to refund us the no show fee since we had pre-paid AND WERE THERE!
There was a fight in the parking lot and a heroin addict wandering the grounds the whole night. Definitely an adventure!
The decor of rooms were quite nice, modern and clean. A/C didn't work and it was over 100 that day outside. Creepy guy slept in his car outside of our room, I called and asked security to come by twice to check it our which they did not. Traffic noise from nearby highway was awful, building needs double panes windows.
No free WiFi
Room was clean. Bathroom smelled of strong disinfectant. No mold. Carpet decent. Shower was clean. Check in and check out were fast and easy. No electrical outlets at all on bed side of wall. We had to go by an extension cold to plug in sleep apnea machine. Small old tube TV and older decor.
The location was good, which made getting in and out fairly easy. They gave us a room that impregnated everything we owned with that stale, musty stench of cigarette smoke and ash. At first we didn't think it would be that bad, and we didn't really have the time to waste complaining. But wow, we should have asked to change rooms! Then again, they never gave us a choice for smoking / non-smoking rooms. Also no outlets conveniently located. AND, we got no maid service for the 3 days we were there. They just dropped off new towels. So at the end of 3 days we had a pile of 9 scratchy towels.
This place was horrible charged me an extra day when i booked it to arrive at 1 am. first room we where given was trashed with the bed flipped up against the wall staff members where rude, and the room i was finally given was dusty and smelled rate negative stars if i could!!!
It was cheap It was gross
Pleasant staff Complimentary breakfast Accessable facilities Nearby shopping and pharmacy Our first room seem to be a little bit dark and scary. However, we are moved to a better room-double bed and was very helpful for my husband who had surgery that day.
The staff was pleasant and accommodating.
Clean inside and out. Felt safe for our family, good area. Comfortable beds. Free wifi. Yummy breakfast. Courteous staff. Quiet stay. Was not expecting it to be 10-15 min away from the freeway. However, this was minor once we got to the hotel and realized it was a nice place to stay.
Good sized bedroom with everything working Rather sad breakfast room being refurbished and although room service was provided ordering the night before not great. Had to fix a time (and breakfast arrived on time) but prefer fexibility of going when ready and choosing what I feel like at the time.
Large room. Cheap rate. Poorly maintained. Plumbing is atrocious. Bed is cheap and uncomfortable. Old, courtyard style can't compete with modern facilities, including low price alternatives.
My room stunk of stale cigarettes. I tried changing rooms and the next room smelled worse. Avoid this dump like the plague.
This place was disgusting. The staff not friendly or helpful. I would recommend it to anyone regardless of circumstances.
The pros-the night staff was courteous, except (Andre) who was less equipped to manage his position. The site manager was also accommodating to the situation at hand. The lacking or delay in systems, that caused me to be turned away from checking in at a acceptable hour. As well as the custodial employees that should at the mimimum be able to respect the do not disturb sigh clearly posted outside our room.