Pros (+) Location and staff were friendly.
Cons (-) Noise of adjacent rooms. Was like a party. Early morning checkout through a security window made me feel unsafe. A checked in guest needing to checkout should be able to access the front lobby.
2 stars
Best Western Heritage Inn
Photos of Best Western Heritage Inn
Overview
Featuring an outdoor pool, a Jacuzzi and a sauna, Best Western Heritage Inn Concord is located in Concord and offers comfortable accommodation. It has a spa and wellness center, as well as a kids pool, a ballroom and a 24-hour reception.
There are a variety of facilities on offer to guests of Best Western Heritage Inn Concord, such as a safe, meeting rooms and laundry facilities. In addition, the multilingual staff are available to offer assistance.
The hotel features rooms equipped with a hair dryer, plus all the essentials to ensure a comfortable stay.
Oakland International Airport is a 45-minute drive from Best Western Heritage Inn Concord.
Latest deals for Best Western Heritage Inn
Amenities at Best Western Heritage Inn
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Free toiletries
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Adapted bath
- Allergy-free room
- Lowered sink
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Express check-out
- 24hr front desk
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Sauna
Bathroom
- Hairdryer
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Media and entertainment
- Flat-screen TV
Bedroom
- Wardrobe or closet
Things to do
- Gift shop
General
- Storage available
Fitness
- Fitness center
Reviews of Best Western Heritage Inn
7.2
Good
1238 verified ratings
Wonderful
438
Very good
205
Good
189
Okay
104
Fair
101
Mediocre
63
Poor
138
Summary of reviews
Guests say
Guests appreciated the great location and variety of breakfast options, but many expressed concerns about cleanliness, including dirty hallways and unclean breakfast areas. Room comfort and sound insulation were also mentioned as areas needing improvement, with some guests experiencing issues with their beds and plumbing.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.2 out of 10
18 reviews
7.2 out of 10
4 reviews
All reviews
Pros (+) Staff
Cons (-) Everything except staff. So so bad. Picture of exploding plumbing fixtures in disgusting bathtub in gross room with construction debris in room with torture board bedding.
Pros (+) Large room. Cheap rate.
Cons (-) Poorly maintained. Plumbing is atrocious. Bed is cheap and uncomfortable. Old, courtyard style can't compete with modern facilities, including low price alternatives.
Pros (+) Clean inside and out. Felt safe for our family, good area. Comfortable beds. Free wifi. Yummy breakfast. Courteous staff. Quiet stay.
Cons (-) Was not expecting it to be 10-15 min away from the freeway. However, this was minor once we got to the hotel and realized it was a nice place to stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers an outdoor pool, Jacuzzi, sauna, and a spa and wellness center, providing a range of relaxing and enjoyable experiences for guests.
Is parking available at the hotel?
Yes, the hotel offers free parking, ensuring convenient and cost-effective parking for guests during their stay.
How is the food quality at the hotel?
Guests have praised the excellent free breakfast and variety of hot breakfast items, providing a satisfying and enjoyable dining experience.
What is the cleanliness like at the hotel?
While some guests have mentioned concerns about cleanliness, many reviews highlight the clean accommodations and the efforts of the housekeeping staff to maintain a comfortable environment.
How is the customer service at the hotel?
Guests have appreciated the friendly and helpful staff, particularly noting the outstanding service provided by the front desk and the accommodating and professional check-in staff.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Noisy Areas
Several guests reported noise disturbances from neighboring rooms, so consider requesting a room away from high-traffic areas to ensure a quieter stay.
Check Room Amenities
Some guests mentioned issues with room amenities such as plumbing noise, cleanliness, and outdated facilities. It's advisable to check the room amenities thoroughly upon arrival and request a change if necessary.
Be Mindful of Seasonal Rates
If planning a visit, consider the seasonal variations in rates, with January being the low season and August being the high season, to make an informed decision based on budget and preferences.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Markham Regional Arboretum, Sleep Train Pavilion, and Pixieland Amusement Park for convenient leisure activities.
Consider Parking Concerns
Several guests expressed concerns about parking, so it's recommended to inquire about parking arrangements and any associated issues before arrival.
Verify Early Check-in Policies
Some guests faced challenges with early check-in requests, encountering unexpected fees and conflicting information. It's advisable to confirm early check-in policies in advance to avoid any inconvenience.
Address Noise Complaints Promptly
In case of noise disturbances, promptly report the issue to the front desk for resolution, as some guests experienced disruptive situations that impacted their stay.
Double-check Internet Connectivity
Some guests encountered issues with the hotel's internet connectivity, affecting remote work capabilities. It's advisable to verify the reliability of the internet connection, especially for those requiring it for work or communication.
Inquire About Breakfast Options
While many guests praised the breakfast, others expressed dissatisfaction with the options and cleanliness. It's recommended to inquire about breakfast offerings to align expectations accordingly.
Request Room Change if Necessary
If the allocated room does not meet expectations or has issues, consider requesting a room change, as some guests reported cleanliness and maintenance concerns.
Location
4600 Clayton Road, Concord, CA 94521-7644
What's nearby
- Markham Regional Arboretum1 mi
- Sleep Train Pavilion2.4 mi
- Don Francisco Galindo House2.7 mi
- Pixieland Amusement Park2.8 mi
- Casino Niagara2.8 mi
- Todos Santos Plaza2.8 mi
- Ghost Golf Indoor Miniature Golf3 mi
- Waterworld California3.7 mi
- Diablo Creek Golf Course4.1 mi
- Sun Valley Mall4.2 mi
- California Grand Casino4.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Heritage Inn
Low season | January |
|---|---|
High season | September |
Average price (weeknight) | $118 |
Average price (weekend night) | $115 |
When to book a room at Best Western Heritage Inn
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Heritage Inn
FAQs when booking at Best Western Heritage Inn
Nearby hotels and places to stay
Closest
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See most recommended stays in ConcordGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 2.7 mi |
Nearest Airport | Concord Buchanan Fld |
Distance to airport | 4.4 mi |
Everything you need to know for your stay in Concord
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