Pros (+) Location and staff were friendly.
Cons (-) Noise of adjacent rooms. Was like a party. Early morning checkout through a security window made me feel unsafe. A checked in guest needing to checkout should be able to access the front lobby.
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•Cheapest rate per nightCompare prices for King room, Queen room and 20 more Best Western Heritage Inn deals.
King room, 1 king bed
$85
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King room, 1 king bed
$92
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King room, 1 king bed
$101
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King room, 1 king bed
$106
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Standard room, 2 queen beds
$111
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Standard room, 1 king bed
$113
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$113
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King room, bed type unknown
$115
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King room, 1 king bed
$127
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King room, 1 king bed
$174
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*Total includes estimated local taxes & fees payable on check out.
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Amenities at Best Western Heritage Inn
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
Reviews of Best Western Heritage Inn
7.2
Good
1305 verified ratings
Wonderful
466
Very good
229
Good
180
Okay
104
Fair
106
Mediocre
62
Poor
158
Summary of reviews
Guests say
Guests frequently complimented the hotel's convenient location, with many finding it close to restaurants, stores, and key destinations. Cleanliness was also noted positively, with several reviews mentioning clean rooms and well-maintained facilities. Breakfast received favorable remarks for its variety and quality. Comfortable beds and spacious rooms were appreciated by families and solo travelers alike. However, some guests reported issues with noise, parking security, and occasional lapses in service or maintenance, such as unhelpful staff, double charging, and minor cleanliness oversights. Overall, the positives centered on location, cleanliness, and breakfast.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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7.3 out of 10
751 reviews
7.1 out of 10
305 reviews
9.2 out of 10
17 reviews
6.6 out of 10
2 reviews
All reviews
Pros (+) Staff
Cons (-) Everything except staff. So so bad. Picture of exploding plumbing fixtures in disgusting bathtub in gross room with construction debris in room with torture board bedding.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique amenities?
The hotel offers an outdoor pool, Jacuzzi, sauna, and a spa and wellness center, providing a range of relaxing and enjoyable experiences for guests.
Is parking available at the hotel?
Yes, the hotel offers free parking, ensuring convenient and cost-effective parking for guests during their stay.
How is the food quality at the hotel?
Guests have praised the excellent free breakfast and variety of hot breakfast items, providing a satisfying and enjoyable dining experience.
What is the cleanliness like at the hotel?
While some guests have mentioned concerns about cleanliness, many reviews highlight the clean accommodations and the efforts of the housekeeping staff to maintain a comfortable environment.
How is the customer service at the hotel?
Guests have appreciated the friendly and helpful staff, particularly noting the outstanding service provided by the front desk and the accommodating and professional check-in staff.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room Away from Noisy Areas
Several guests reported noise disturbances from neighboring rooms, so consider requesting a room away from high-traffic areas to ensure a quieter stay.
Check Room Amenities
Some guests mentioned issues with room amenities such as plumbing noise, cleanliness, and outdated facilities. It's advisable to check the room amenities thoroughly upon arrival and request a change if necessary.
Be Mindful of Seasonal Rates
If planning a visit, consider the seasonal variations in rates, with January being the low season and August being the high season, to make an informed decision based on budget and preferences.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Markham Regional Arboretum, Sleep Train Pavilion, and Pixieland Amusement Park for convenient leisure activities.
Consider Parking Concerns
Several guests expressed concerns about parking, so it's recommended to inquire about parking arrangements and any associated issues before arrival.
Verify Early Check-in Policies
Some guests faced challenges with early check-in requests, encountering unexpected fees and conflicting information. It's advisable to confirm early check-in policies in advance to avoid any inconvenience.
Address Noise Complaints Promptly
In case of noise disturbances, promptly report the issue to the front desk for resolution, as some guests experienced disruptive situations that impacted their stay.
Double-check Internet Connectivity
Some guests encountered issues with the hotel's internet connectivity, affecting remote work capabilities. It's advisable to verify the reliability of the internet connection, especially for those requiring it for work or communication.
Inquire About Breakfast Options
While many guests praised the breakfast, others expressed dissatisfaction with the options and cleanliness. It's recommended to inquire about breakfast offerings to align expectations accordingly.
Request Room Change if Necessary
If the allocated room does not meet expectations or has issues, consider requesting a room change, as some guests reported cleanliness and maintenance concerns.
Location
4600 Clayton Road, Concord, CA 94521-7644
What's nearby
- Markham Regional Arboretum1 mi
- Sleep Train Pavilion2.4 mi
- Don Francisco Galindo House2.7 mi
- Pixieland Amusement Park2.8 mi
- Casino Niagara2.8 mi
- Todos Santos Plaza2.8 mi
- Ghost Golf Indoor Miniature Golf3 mi
- Waterworld California3.7 mi
- Diablo Creek Golf Course4.1 mi
- Sun Valley Mall4.2 mi
- California Grand Casino4.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Heritage Inn
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | November | $133 | $127 |
Cheapest month to stay with an average 21% drop in price. | Most expensive month to stay with an average 15% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Best Western Heritage Inn
Which month has the cheapest rates at Best Western Heritage Inn?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Best Western Heritage Inn is December, with an average nightly rate of $101. The most expensive month is September at $127 per night.
What is the cheapest day to book Best Western Heritage Inn?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Best Western Heritage Inn is Saturday, with an average nightly rate of $123. The most expensive day is Wednesday at $177 per night.
How far in advance should you book Best Western Heritage Inn?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Best Western Heritage Inn, book around 3 weeks in advance. This could save you approximately 23% compared to booking last minute.
KAYAK's top tips for your stay at Best Western Heritage Inn
FAQs when booking at Best Western Heritage Inn
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.7 | 2.7 mi | Oakland | 21.5 mi |