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Rooms were exellent The head waiter was rude & unhelpful & meals poor value for money
Friendly staff, the hotel was easy to find and felt secure.
When booking on line I was not aware that the returant would be closed.
The rooms were very clean. Good amenities. Comfortable.
The hotel was clean,staff were good, convienient for the Metro. The breakfast was poor. The lift was poorly maintained. the shower needed attention.
The hotel is as comfortable and clan with an efficient staff as expected from Ibis hotels allover Europe. Similarly the breakfast and the food at your restaurants leaves much to be desired. Yo should work on this.
Very clean and modern, would be good for business meetings, conferences etc. Helpful staff, plenty of parking at no charge. Location is fairly industrial nearby, not a place to base a holiday around.
A calm hotel, situated neraby Madrid, perfect for one-night sleep in the middle of a long journey. very good value for money
The staff, very helpful and professional! I had some problems with my shower. They did not have room service for breakfast.
24hour facilities,large bedroom,large bed,walk in shower. nothing
The staff was very helpful,and the breakfast buffet is good value! Internet is very affordable, 5 euros for 24 hours! The location, Public transportation (bus) not very convenient during weekends, and it´s hard to get a taxi. But from Monday to Friday, there is plenty of buses. La Poveda Metro Station is around 15 minutes walking, that´s another option.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
Freindly staff, great value, neat and clean.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
The hotel was modern, clean and the staff was excellent.
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
Shuttle service,helpfull staff.
Comfortable, clean, free shuttle, value for money.
breakfast was a bit meagre- toast, juice and coffee
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
I wish organizing the
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
very freindly staff helpfull and you get what you pay for location
Location next to old town and business offices nothing
Very convenient to Alcala and with parking on site was ideal for what we wanted. The entrance to the hotel was hard to find on our first visit but easy there after.
Very modern, nice room with great appointments. Staff was helpful, some language difficulties. Room lighting was hard to figure out (switches)
- I did not like the layout of the room. It looked good but it was not very practical.
new, clean and with nice contemporary design located outside the town centre close to a junction and gas station - 10-15 minutes walk to the centre
The hotel is very nice and clean. It´s completely new and the design is very nice. The room was big an clean. The breakfast very good.
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
Nice hotel in a not so nice town
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
No noice, big room, big bad, big TV... No hot water (max 40C') No internet if you have no laptop.
The staff was very friendly, efficient and helpful.The suite was very nice. The telephone in my room would not call out of the hotel. I reported it but it did not get repaired during my stay.
The bed was comfortable and the room well appointed. There was NO HOT WATER. It was tepid. Therefore we were unable to have a bath or a hot shower. After travelling we only want a HOT bath, a COMFORTABLE bed and a QUIET room. We were allocated another room BUT although the water in that room was warmer it was still NOT WARM ENOUGH for us to have a comfortable bath. An engineer was called out to no avail. Water was still cool in the morning!!
nice suburb, shopping mall nearby, cosy comfortable rooms use of kitchenette cost EUR 30+ per day!!!! unbelievable. Parking and use of Wi-fi were expensive, too. Wi-fi not available in room, but in the corridors where there is little air condition.
Surprised of poor breakfast quality (was in restaurant at 8:45!) practically nor more food and only one person to serve (no more clean dishes, only spanish speaking peronnel!!!) really deceived.Geeral confort: very good, big and clean rooms TV: have sone engish or french speaking channels Breakfast: more staff to help the only waiter and some english speaking one
Location (near Warner Park) Front Office personel.
No place to smoke Non smoking hotel
The price was absolutely great in compare with the level of hotel. We expected something nice but the reality was better than our expectation. In standart room we had living room and bedroom, bathroom was large and everything was very comfortable. Personal was very helpful. Breakfast was OK, nothing special. No
Excellent location, close to all historic sites so easy to walk around. Car parking was ample in locked garage. Good selection of food in the cafeteria. No
Beautiful design of rooms, wonderful sense of space and very friendly staff. The price / quality ratio was very good.
Ultra modern and very near for sightseeing.
It was a nice modern hotel
free parking was a plus, resturant was pleasant. no non-smoking rooms,
The hotel promotion pictures are old and misleading. The hotel is dark, dingy and not terrribly clean. The rooms reeked of cigarettes and the managers answer to our complaint about the 1 st room was to move us to another room, but only after spraying an obnoxiously sweet deodorizer to mask the tobacco odor. What a dive. The hotel also advertises being only 15 minutes from the airport, but upon check-in we were informed to leave an hour. Ended up taking more than 2 hours due to rush hour traffic and we missed our flight. We generally stay in budget minded hotels, but would not recommend that anyone stay here!
The bedrooms were clean and bedding decent. Bathroom gave me a good shower which is very important to me. Nothing. I thought it was great.
A very spacious, comfortable room. Welcoming and helpful staff. Good location, free parking and wifi. Very good price for the standard of accommodation and service.
Very friendly, helpful staff. Front desk manned 24 hours. Free off-road car parking. 20 minutes walk from Alcala centre. This did not worry us in the slightest, but could be an issue with children or the elderly.
Very friendly staff Breakfast not very good. Please don´t use bimbo bread.
Beautiful old building in the centre of a lovely historic town. Staff were rude and had no concept of good customer service.
The hotel was very central to the town, with all amenities close by. The bathroom was exceptionally clean and the staff were approachable. The hotle was very good value for money, and I would happily stay there again.
The location was excellent. It was in the center of Alcala which is where most of the businesses were. The room had very uncomfortable beds and the room temperature was uncontrollable and extremely hot for our liking.
hotel is close to center and main attraction (althoguh not properly a touristic city) Quality of breakfast was poor; room was a bit noisy as was on university square
everything - perfect location and hotel
The location in the historic centre of Alcala is excellent. Free wifi and a busy bar make this a good bet for a traditional central stay.
Proximity to Old town. Comfort of hotel. Lovely old bar. Friendly staff. Access to hotel. Car park 10 minutes away.
Great Location.Spacious rooms.Friendly staff. Although a very good breakfast it was a bit chaotic as only one person seemed to be in charge of breakfast and the attached cafe and bar which was very popular.
location expansive for services
Cleanliness of the room, nice surroundings
it was nice. and had good food and was very helpful
Very nice rooms for about 50 Euro. The big problem was to find a taxi want drive to the hotel from the airport. The distance was too short and no buisness for them.
Close to airport Dogs barking at night - constant and loud
close to the airport; receptionist helpful, kind, professional. not very good phonic isolation.
The quality of the room was excellent, cleanliness, comfort etc. A high standard room. Also the staff were very friendly. The lack of refreshments available..eg no restaurant or bar open, just vending machines for snacks etc. Also the location from the airport was not what we expected.
Good location close to the airport. Quiet with nice bathroom.
nice interior, good service, quiet place (despite airport is located very close), pretty architecture of building not mutch cafe or restorants near the place, industrial areas around there
Nobody can speak english or french, it was good to practice spanish !
friendly English-speaking staff
the hotel is cheap,the hotel staff was very friendly the distance to the airport is more than 2,5 km ,the taxi was 25 euro's and when we arrived there was no shuttlebus
Garage was convenient but it took a couple of tries for us to understand the door system - two gates to pass through for security.
Beautiful parador and ideally located in the city center. Rooms too modern for parador style. A great plaza Mayor with possibility to dine on a balcony overlooking the plaza Mayor Not so much about the hotel itself, but during our stay the plaza Mayor was not so nice due to the build up of the podium for the bull fight later that week. That made the plaza Mayor for dining in the evening not the nicest place.
This Parador is one of the most impressive I have stayed in. The 17th century Convent ambience has been remarkably preserved..... lucky nuns in those days!! The front-desk staff could benefeit from refresher courses in customer care and how to handle small problems without displaying sarcastic arrogance.
Hotel in good location with excellent facilities quality of both dinner & breakfast were produced to a very high standard, we would strongly recommend this hotel staff were very helpfull No complaints at all
beautiful hotel in old convent in the nice village of Chinchon. we were very disappointed that although it was 27 degrees the swimming pool was closed due to 'end of season'.
The atmosphare,location and the service There is no parking on site
upgrade to a suit because they could not locate your booking at first. set in a beautifull town no
We found the hotel delightful, across the road from the Paradore and almost as luxurious. The staff are lovely. The hotel is about 100 yards from the famous Plaza where there are many restaurants. Currently reception offers a discount voucher for one of the restaurants.
accommodating, friendly staff that took the extra steps to make sure we were well-taken care of. the room was tight for a family of four but comfortable
No central heating in bathrooms
Beautifully decorated hotel in the centre of Chinchon. Great value for money. As with previous recommendations, do try their restaurant - the roast lamb is superb!!!
Excellent town centre location but still quiet, free secure parking beneath the hotel, good value for money.
Excellent room and parking facility, spotless and location.
the restaurant is not in the hotel
Very pleasent city
We loved the town of Chinchon, and the location was very central. It had parking available The bathroom could have been cleaner. The night was warm, and it was too noisy outside to have the window open, and the air conditioning, although effective, was loud and disturbing.
location brilliant, parking easy and not expensive, well appointed, room was a little noisy, but would request one overlooking garden next time!
Very pleasant room with good facilities Breakfast although cheap was disappointing in quality and choice
closed car parking (no need to get all the bags out of the car), decent rooms, decent breakfast Staff only speaks spanish (no english, no french, no german).
The bath-room design. The smell of cigarettes in non-smoking room was way too strong.
its location, near Madrid and nice little town to walk around in. Nice friendly receptionist no
the beds are huge and comfortable!!! no-one spoke english
We were travelling with our two dogs & found your hotel to be ideal. Your staff were extremely pleasant & helpful.We would certainly recommend it to our friends & would be very happy to stay again should we be close to Madrid.
Expensive for what it is - but ok for an overnight stop
The staff where very friendly and helpful, booked for 2 nights and stayed 14, very peaceful location and hotel, easy access to transport systems
Clean room, good tv and air-con
Large and airy Breakfast buffet not worth the money.
Clean rooms and bathroom, comfortable beds. Easy access to main roads and the airport. Rooms are not soundproof. Hotel is next to a noisy shopping mall. Staff was rude and totally indifferent. We had terrible night because of noise and our request to change to a quiter room was rejceted, although we specifically demanded such in advance. Late-commers highly recommended to avoid this hotel, as no solutions to any problem would be offered. No WiFi in rooms, no refrigerator/minibar. Without bidet.
Nice and helpful staff, good location next to railway station (by train it took 2-3 min. To get to the center), Waiter couldn't speek english, so it was difficult to talk to him; to little room - if you would like to stay in a room only for get some rest and sleep it's wonderful, but if you would like to work there during a day and eg: prepare something to eat in the room there is not enough space
Comfortable and quite, location is okay. the staffs speaks english Language barrier. No english TV channel.
Reception staff extremely pleasant and helpful. Food poor and expensive
good price, good value, clean and simple, easily accesible by public transportation, la garena is a lovely new area with lots of great restaurants and nightlife
rooms were very comfortable and clean the noise outside the room was awful. both on the landing outside the room and outside the hotel itself, i could nnot sleep because of the noise.
Everything was good here,staff were polite and helpful, the rooms were clean and comfortable and for what you got it was very reasonable, especially as we booked it last minute. Thank You. None
It is ideally situated. Two minutes walk to the train station for Madrid. Surrounded by restaurants and bars. Easy to find. On the second night we asked for a table in the restaurant and were told to come at 21.00. By which time the only food available was a very sorry looking buffet and a Spanish dish of tripe. We walked out and went to one of the local restaurants, which was excellent.
Location. Proximity to train station to Madrid.
fairly new and still clean, close to some restaturants, but far from the center of town, not within walking distance. The staff was discourteous, not customer friendly at all. Tended to become sarcastic and antagonistic when asking questions.
Breakfast is very good and the dinner buffet is fine too. Only the shower room need some adjustment because the water came out so easy.
Good quality room Shuttle service a let down, some distance from airport, late arrival meant food a problem after 10.30
The personnel at the Front Desk were excellent. Welcoming, warm and patient. The buffet breakfast was sumptious. Excellent value for money I felt. The location at first as the hotel quite far from everything. But then on a curiosity trip to Torrejon de Ardoz (the nearest train station in the area), I was delighted by the lovely and reasonable yet modern shops, as well as the nice restaurants, the public square, the Semana procession and the quaint houses etc. I wanted to go back there again but alas, no time.
shuttle service to and from airport, very helpful! also free internet, comfy beds
The facilities were excellent and my room was clean, spacious and well cared for in everyway. On the technical side the room was amazing, with a large flat screen TV showing a vast range of channels and a host of Films for a very reasonable €4.00 per day. Reception and Room Service could not have been better and the Airport Pick-up service was very good too. I would certainly recommend this hotel, but at the moment - without the food option - see below....... It was very difficult to find by car and its location was in the centre of a Business and Commercial Area, so the views were not good. I had booked with breakfast and because of the location I also opted for evening meals. this is where the hotel let itself down badly. There was only one member of staff on duty which was clearly not enough. Even so he disappeared for long stretches of time so that items ran out, and food under the warmer congealed almost beyond edibility. The Hotel Management need to thoroughly review this area if they are going to offer food, as this was the only area that was below 4 star level.
Clean, good location to IFEMA visitors. Not enough staff, bad isolation between rooms
We were totaly satisfied with this hotel. The staff was extraordinary kind, polite, flexible and helpful. The buffest breakfast was well prepared with wide variatons, the only thing what we missed some greens, tomatoes. The coffe was surprisingly fine, not so strong of course. The fruit juices werent flooded with tap water as in many places. The location is far from everithing but the public transport is working and the hotel is easily accessible by car. The restaurant next to the hotel is perfect and before the main lunch time nobody is there to smoke. The is black shell is the best ever we eaten. We have definitely nothing to complain. Good value for the money.
Room was clean enough and there was a wi-fi. bad restaurant (not even a restaurant only buffet), no good service, no good bar.
We choose this hotel because the location is excellent for us. This is the third time we have stayed at this hotel, the two times before have been excellent, however this stay was not so good, we were charged an extra 25euros for an extra bed for a child, which we did not mind but the bathroom had only 2 small hand towels and we had only 2 pillows in the room between four of us, luckily we had brought our own. The hotel staff were quite unfriendly and did not seem to be very child friendly. I do not think that I will stay again.
Free mini bar, free internet, great spa, absolutely no complaints You market this as a 4 star, but it is officially registered as a 3 Star (even though it probably deserves 4), so my complaint is with you rather than with the hotel
decoration, style, comfort, restaurant food and service.
cleanliness of hotel.immaculate. very few english speaking staff
modern hotel. Excelent relation quality/price
new hotel /convenient for a business trip in the area / quiet also / very good in general I was given a large room but which was smelling tobacco. I asked for a new one and was given a ...much smaller one...kind of punishment as the hotel seemed far away to be full....at the restarant also empty when I arrived because I was alone I was given a single table ...the closest to the kithen entrance...
the service, like the free minibar. the breakfast was not included and it cost 9 euros. anyway, its a good breakfast.
the details... price ....
It was very central between Warner Park and Faunia. It had an excellent breakfast.
parking very good,proximity to metro station ,400m. Location just off e901 and m50 very easy to find ,rooms very clean and comfy,handy for overnight and visit to Madrid.Staff speak english and are very helpfull Breakfast was ok but very basic continental not any hot food,Bar closed very early and felt like you were being a pain asking for drinks last thing at night as you had to ask recption to get some bar staff