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Clean room, spacious and central location. Breakfast buffet was excellent. Overpriced, Dar El Medina was the same price and much better value for money. The reception staff were not very friendly.
In my first day the hot water on taps was limited.
Location, price and comfort. Firstly, services were slow. Secondly, all the answering machines are only in French. It's an Arab country so Arabic language should be used in the answering machines. Even English should be used because it's an international language.
The location is good and rooms are good for tunisian standards I suggest they also review this hotel on ratings on discrimantion, a group of middleaged men,part of the staff of the hotel, dressed in polyester suits standing in front of the main entrance , with a lot of attitude and arogancy , refuse entrance to the hotel to any tunisian person, my longtime tunisian friends who wanted to come visit me during my stay in the africa hotel , were rudely and very impolite refused entrance and turned away , not even handing over their papers and making copies of their passports which I suggested in last resort to still make it possible for them to enter the hotel was rudly denied by an also arrogant and very unfriendly recepsionist....this is discrimination ....and unacceptable !!
poor conditions of moquete, rooms, toilets
It is nice to relaxe at the pool and beach and to visit sidi bu said and tunis
Internet is not Free of charge. It was free of charge in the condition of the reservation, but the staff did not take it.
Guest relation officer Ramzi..Very helpfull The noise, a disco was going on beyond 4 am. Couldn't sleep before my early morning flight. The internet is not free
Friendly and helpful staff, in a beautiful, well maintained hotel. The room was spacious and comfortable. Overly pedantic/difficult about visiting family, unnecessarily so even though security is important. WifI was good, but the Internet connection sporadic. A plan of the facilities would have been useful.
Location was great and ideal. Had to take two elevators to get to my room due to elevator repairs.
No bar no refrigater
Staff was friendly and helpful. Location was excellent for exploring the city and an easy access to public transport for touring the subverbia. On the arrival the bedding was dirty which the cleaner changed on request. Lack of tourist information at the reception. There was only one simple map provided on request (this might be a problem only for non French and Arabic speaking). One expect to get some guidance about transport system and maps.
Nothing much, i want to mention tha the pictures available on booking.com for this hotel are all wrong, this doesnt exisit, the rooms are very basic!! Its more of 1-2 stars max, the views of most of the rooms are horrible, breakfast is very bad, i didnt really like it to be honest.. i must say, location is good though
suited our needs, great location
A clean room with breakfast included in the center of Tunis nightlife for US$45/night seemed too good too be true but it was. The rooms were comfortable and newly modernized and the breakfast was much better than the standard. The staff aren't as knowledgeable and helpful as you'd expect in an international hotel. Best to have a plan B when making requests.
I liked the communication, especially beforehand -- that someone would pick us up at the airport and transport us. We were two women traveling together and our flight arrived very late at night. The breakfast was good. I didn't like that there was no Internet. Also, the person at the front desk the following morning did not understand English very well and it was very confusing about renting a car.
It was very close to the center and the souk The room was not as I pictured it after doing research. It was a lot older, the toilet didn't flush properly, there weren't enough towels in the bathroom, the tv only had 4 stations and the bed sheets smelled as if they were dirty.
complete privacy 1- The carpet of the corridor leading to the room.2- The shortage of enough towels in the bath rom 3- The high elevation of the bath tub. 4- The unsanitay handling of the food by the hotel staff at the resturant during serving breakfast; Touching everything by bare hands with no blastic gloves in public was frightening to me.
The hotel was very clean and comfortable and was convenient to the airport. The restaurant and bar staff were not efficient, friendly or helpful.
Decent, if expensive, in hotel restaurant. Front desk staff was weak and dishonest. When requested to provide a non-smoking room they said they would move to me one, but it was not actually a non-smoking room and it smelled. Then they said that there were no available non-smoking rooms in the entire half-empty hotel. Then another manager "discovered" that they actually had one, which they gave to me. General Manager's office promised that he would call me, but he never did. Conclusion: Weak management.
Old Hotel without maintenance. Carpet in the corridors are orrible, broken and dirty. The room don't smell good.
the staff was very polit the A/C is not working , i ask the reception about that he tell me we are in the cold seson so the A/C in all hotel in Tunis is off, and one time when i was at the bath the electrcity swiched off and after 10 min came back
the location of the hotel and the lac view quality of the food in ramdan month
the quietness, the lake view, the help of the support staff at the hotel, the nice location and easy access to places of visit. the choice for breakfast is limited.
Very very bad food. And the staff are unfriendly.
Very good view, very good breakfast very expensive, can be 4 stars but not 5
attention to small details like making sure that if you had coffee or tea in the room to replace the items (coffee/tea/milk) everymorning.
It is the best value money None
The hotel was very new and very clean. Got upgraded to a suite which was extremely large and well furbished. Staff very friendly and helpful. Very good value for money. Location not in the center but still manageable (however taxi do not know the location well since it is a new hotel). Bed mattress was very hard (I guess still brand new). Wifi did work in the room but could not connect to my Outlook. The hotel had no license to sell alcohol.
please kindly be informed that as soon we arrived to Vime Tunis hotel ,our booking in this hotel via booking .com was for 3 rooms including breakfast actually we find booking for 2 rooms not including breakfast than they provide us with the other room after showing the booking confirmation again in the morning as soon we come for breakfast they informed us that the deal they have with booking .com only for room rent not including breakfast, after that we solf the problem with the reservation manager after log desiccation witch is not fair , next time i will not use or recommend this hotel to any bady. Nathing
Nothing 1- when I checked in they told me I have no booking 2-the bids un comfortable for 5 stars hotel.3- the staff cooperate with Taxi driver for extra money(trip from hotel to airport it cost 6 td I Paid 45 td plus 5 td because he have no change
the rooms are very big the service at breakfast was very poor. There was no coffee available, you have to ask the server for it ans takes quite a long time. The firs day I had to ask it twice.
The hotel has nothing to do with 5stars hotels. the service and teh room is not 5 stars
Very spacious, fitted out to a high standard. Very evocative of the image of 'North African luxury' - e.g. separate bath and shower, all facilities usually associated with a suite but tastefully Tunisian in style Only thing missing was coffee-making facilities
All staff are fantastic and polite and professional. 10 kudos to all the Staff.Amazing. Sort the internet issues that most customers raise. More routers or wired access in rooms are immediate remedies. Very frustrating to stand in the corridor under the router or descend to the MB reception at 23:15 so as to skype or viber someone.
ok, not great, but fine for short visits
Spaciousnous of the foyer and bar staff very helpful Food and drinks manager extremely helpful Lack of adequate heating in the bedroom. Also shower facility not good, an unpleasant and unrefreshing experience, almost an ordeal: cramped
staff were friendly and rich breakfast The hotel location was far away from city centre and did not match as specified in booking.com
Very comfortable, staff friendly.
Staff was good,hotel is ok but nothing special Poor value for money, but this is Tunis is big names is expensive. Other guests got better rate from local companies
Room staff and doorman were great buffet food could have been better
Quietness of the location. Watch out on the Beauty Saloon they can rip you off. It is unfortunate in a name like Sheraton such organisation can be left uncontrolled to abuse their possition.
great nothing special. Except Hotels in Tunisia there is no real Non Smoking policy!!!
I think that the breakfast and dinner room on the ground floor had a nice ambiance and served very good food. The bedroom was also attractive and spacious. Service was efficient at the desk. Communication could be improved at the desk. It was not clear whether internet access was free in the lobby. I did not know that the rooftop bar was closed and had actually planned to spend an evening there.
The main areas and the welcome from the night receptionist keep your wits around you if you happen to fancy a late or early walk in the vicinity
The location which is in the city center. WIFI not available at the room
The hotel is well placed close to the Medina. Staff speak a little English but it is better if you speak French. The pillows are just dreadful!
Very friendly, comfortable hotel in excellent location for Medina nad other city sitess and transport. Small enough for a relaxing nd personal experience. Some of the food we had in the Dome restaurant was really superb.
Good breakfast selection. Helpful staff. Convenient location to shopping, Medina, train station, tram, theater and restaurant. Air conditioning was not optimized for comfort. In other words, the room never cooled down to a comfortable temperature.
Location is only good point. Wi-Fi could not be used. I could not get the receipt for a taxi to the airport, though the hotel receptionist said that I could get it from taxi driver. In addition, the level of taxi driver the hotel arranged was very poor. He take me to the different terminal.