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Friendly staff with close proximity to about anything you could need. I had sausage and egg on an English muffin for breakfast and it was yummy (and hot). My husband had some of the small waffles b/c he wasn't hungry enough for a large one. He said they were good as well.The room was clean. It is not a 5 star establishment but for the price I was pleasantly surprised and would rate this as an excellent place to stay, especially for those on a budget. It was rated a 3 star on one site and AFTER I booked it I saw only two stars so I was concerned I had booked a nasty hotel! This is why I was pleasantly surprised!
We enjoined the breakfast and rooms were super clean.good chioce for anyone..
Best pool in foley, an actual breakfast buffet not just cold donuts and stale travel size boxes of cereal. The room was immaculate and we received a warm smile and extra towels upon request. We have found our HQ for our next Foley stay at the Hampton Inn. Thank you for kayak for helping us find this place!
The room was clean and the beds were very comfortable. The staff at the front desk were very kind. The cooked breakfast food in general was not very good.
The location is great. The breakfast there was great at $9.99. The room was clean, plenty of space and a Kuerig Coffeemaker.
Good location and beach access. Random room cleaning. The WIFI sucks big time. Plus they have blocked any outside signals. Want to send a text or email without paying them $5 a day, nope. Better go out to the street.
The view of the beach was very nice. We enjoyed the balcony and ocean view. The staff was very friendly and accommodating when we decided to stay an extra day. The atmosphere in the lobby was inviting with fresh water and coffee. The warm breakfast also included omelets or French toast made fresh. The only suggestion for improvement I would add would be to extend the beach chair/umbrella rental time. We rented the chairs for two days (Friday and Saturday) and we weren't ready to leave the beach at 5pm when the workers started removing the cushions and umbrellas.
I like the fact that it is right on the beach and we can hear the waves with our balcony door open. The hotel is clean and the staff is good about helping the guests. We have been to this beach and this particular hotel several times. It generally has the best value for a beach front room that is in a decent hotel. They don't have a complimentary breakfast. You can either pay for their breakfast bar or go down the road a bit to get breakfast. The beds are adjustable for firmness but I have trouble personally finding them comfortable. Our first night one of the air bladders in the bed was broken and we were so tired we didn't bother reporting it until the next morning. They did move us into another room for the duration of our stay as quickly as they could though.
The staff was nice and the location was great. The breakfast was great as well. Bathroom was moldy and rusty. The carpet was stained. There wasn't significant disrepair but general disrepair was everywhere. In general it wasn't bad just not up to HGI standards.
Location. The bed was excellent. Generally unfriendly staff to include the Restaurant folks.
The rooms and the view were amazing. When I booked the hotel it said I was getting a king bed with balcony. I came to orange beach with my fiancé. However, when I got there they gave me too queen size beds, knowing we were together. Mind you I booked the room a month before. I had to argue with the front desk for thirty min until they FINALLY gave me what I asked for. Why not just do it right the first time? Why tell me you don't have an availability and then thirty min later when I said to cancel they said "oh we may have a room actually...." Get the f... Out of here. Really? Not to mention when you ask for towels the manager front desk lady has the biggest attitude. Great view but without good service this place is nothing. Treat people how you would want to be treated. I will not be coming back.
Family friendly Staff wasn't very friendly. When I checked out the woman had her cellphone out and vapor cigarette. She was short with me when I asked if I would receive a receipt.
The best part of staying at this hotel was access to the beautiful beach and the view. Every room faces the gulf. The room was clean and toiletries were higher end. The tv guide was missing, the pillows were lumpy and the bed was further than i prefer.
Loves the Island House Hotel. Right on the beach, complimentary pool towels and beach towels, cafe on premises with great food and reasonably priced, and plenty of room on the beach. Highly recommend!
The location was good. The pool is nice. They didn't furnish a refrigerator or microwave. They offered to rent one for $20 / night. It seem everything was for additional price.
The location is fantastic and the staff is wonderful!
Not much, close to beach but you have to cross a busy street Upon arriving we went to our room, kicked off our shoes and chilled for a bit, I had to go use the restroom, there was no toilet paper to be found, my husband picks up the phone to call the front desk and no dial tone, so he had to go back down to the front desk and get a roll, then we see they didn't stock towels and the bottom of our feet from walking around in the room are now black. The only thing housekeeping did to our room was make the bed and the coverlet was either stained or dirty. We paid good money to get a room at this time of year, but I'm telling you here and now,we will never stay at this hotel again. It wasn't worth over $700.00 for three days here.
Availability when we had no other options! Rude check-in staff. Had to ask for towels and TP. Breakfast room was not well stocked. Refrigerator was not cold. TV was terrible. There were no carpets. Too far from beach.
Friendly staff, clean rooms, clean pool. Very cold air conditioner. Older building showed its age. Cheapest rate by the beach on Gulf Shores, but you get what you pay for.
Loved that this hotel was so close to the beach! Facility was clean. A bit dated not a big deal and didn't effect our stay. The floor are tile which made sand a big issue (of course being near the beach im not sure carpet would be better).
Access to beach, location. Elevator not working properly.
It was next to beach! I just didnt think it was worth $156.00 for the one night. The breakfast was horrible, no hot food, just dry cereal and pastries, with packaged oatmeal, and i should of stuck with my first mind and that was staying at Hampton Inn which i should of paid the $180.00..
Location Wet beds, moldy lampshade, cable sucked, front desk personnel and manager were RUDE
We stayed for three nights and the first two morning we were awoken by very loud and repetitive banging on the door by housekeeping. Just not very curteous at all.
Pool was nice, 40 feet from the beach Clean room Bed was tiny Breakfast sucked Elevator was run down
The Hotel was across from the beach which made it very easy to return back in case of forgot items. Also, the hotel did provide laundry rooms and ice machines, which made things easier overall. The cleaning service came to my room once during our 4 day stay. We did not leave "Do not Disturb" signs on the doors, and still we only received clean towels and had our beds made once.
The hotel is in a great location, and the rooms are nice. The front staff is unnecessarily rude; it was as if it was an inconvenience for them to assist their guests.
Poor smell, not fast hot water-only after 20 minutes, not very good breakfast.
The room and location not much of a breakfast,desk clerk double charged me for the room,and parking kind of cramp
The breakfast was excellent with a wide variety of edibles and a plentiful supply. The bathroom was large, with tub and "telephone" shower. The lighting in the room was far brighter than in most hotels/motels of similar pricilng. There was only one chair suitable for protracted sitting while reading or just watching tv. My wife got the chair and I sat either on the bed or in the rather uncomfortable desk chair.
The room was large and clean. Great breakfast especially lady attendant. The outside areas all need some updating and pet areas need maintaining.
Right next to excellent shopping and restaraunts. Only about a 15 minute drive to the beach. Not enough parking. Had to park at the other end of the building a few times
What a beautiful beachfront view from our room! The room faced directly to the Gulf, almost entirely unobstructed. The bed was surprisingly comfortable, and the staff made sure we had plenty of pillows. The resort is well-appointed, with several restaurants, a gift shop and an office to book any type of water adventures you might want. We only ate at Latitude 30 this time, but it was quite good for the price. We didn't eat at Voyager's this time, but we have in the past, and it was one of the most memorable dining experiences I've ever had. It's also very close to many great shops at San Roc Cay, including some exceptional restaurants. The white sand beaches of Orange Beach simply can't be beat. Make sure to reserve lounge chairs and umbrella on the beach; at $30 a day they're not cheap but absolutely worth it, especially if you burn easily. Coffee service in lobby ends at 9am, and no other beverages in lobby - disappointing from a full service resort. Despite booking in advance, our room was not ready at 4pm as promised, and the staff did not offer any perks as a result of our inconvenience. The in-room coffee was not an award winner either, but seemed to be somehow better on the second day. Has the typical awful pillows as most hotels do, though I would have expected something slightly better from this resort.
All inclusive! Bathroom was small
Everything was kept super clean and the whole staff was amazingly friendly. Have stayed here once before and it was just as great each time. The rooms are nice and the view is perfect. Good distance from the water and awesome pool area The restaurants were extremely expensive and they didn't let our pizza delivery lady come up to the room. When questioned, the answer was so that we would be more likely to buy from their restaurants.
Room was excellent, great view of the beach - loved the location the most. Spa/jacuzzi area was filthy (hair, garbage, leaves floating) and there was so much chlorine our eyes burned from five minutes in there. loud college kids drinking and smoking around pool at night (felt less like a resort and more like a cheap spring break hotel).
Proximity to beach and local amenities. We found no fault.
Slept great in the bed. Very comfortable pillows and mattress, and the room was very clean. The view of the gulf overlooking the pool was gorgeous. The piano player in the lobby was great and many people enjoyed dancing in the evening. One of the elevators was broken, so their was only one working on our side. Their was a retreat that weekend with hundreds of loud and obnoxious teenagers. We hopped on the elevator after waiting for it for about 10 minutes and the 10 kids that were on it had pressed all of the elevator floor buttons before they got off as a prank. It was really really annoying. We finally made it to the 9th floor where our room was and unloaded. When we went outside to relax on the balcony the kids at the pool and on the balconies across the hotel on the other side had laser pointers flashing and shining in our eyes. We saw the potential of having an enjoyable time had everything worked and the kids not been there but unfortunately we did not enjoy our stay at all. We wanted to eat breakfast the next morning at their restaurant but it was so chaotic and crowded the wait was too long. We ended up going to Waffle House and leavaing early.
We had a great time. It is centrally located and right on the beach. There were some self described "Frat boys" that were pretty awful on the beach, but when they moved up to the pool and began urinating in the shrubs the hotel security quickly corrected them and I did not see them again.
Had everything we needed. Destiny at the front desk was the most pleasant and helpful person we came across. The industry needs more stars like her. Be aware of your room location. We could smell the garbage that we were put by the whole time. Latitude30 service was terrible. Slow, and not how we requested. Charged for items we never received but manager never was available. One server on a holiday night.
Our balcony was huge with an amazing view of the beach . It was room #5015 . Everyone was so friendly and the place was very clean . We will stay there again ! No negative comments on the hotel .
Nice location. The A/C wasn't very cool. The balcony was very small.
Beds were comfortable. Hotel was clean. "Angled beach view" was as advertised. for the one person who could see it at a time, the vbiew was okay. The other person was out of luck unless they wanted to see the neighboring condos or their pool Room size, Difficult to control the heating/AC TINY bathroom "Angled beach view" was as advertised, so when combined with the minuscule balcony, only one of us could sit on the balcony and see the beach/ocean at the time. There was room for the 2 of us, but only one could see anything
The room was very nice, clean, pretty spacious. We had no complaints with the room or staff. We just thought it was a bit overpriced. I will qualify that by saying, I know it was peek season but at 299 a night it was a bit much. We are use to staying in a multi bedroom condo with kitchen for those prices. We were just staying one night and a lot of other places were booked up so I understand. I'd stay again under similar circumstances.
Location The prime was increpa sed from previris quote . Bumpy beds
Very peaceful, quiet stay! Beds were comfy, fridge and tv worked fine. Check-in was easy, no hassles. Upon entering room we had NO towels, although check-in was at 3pm and room had been reserved. No staff would bring us towels, we were told they could bring us some the next day. Ice machine did not work! Final day we get an 8am call waking us. It was a SCAM, but since the call rang directly to our room we had no idea. The caller stated hotel computers had shut down so they needed our info, an for our inconvenience we would receive a compensation, they just needed our credit card. I refused to give that info and said I would personally come to office. At checkout front desk attendant scolded me, acted like I was in the wrong, saying these SCAMS happen to all hotels. I was personally shocked by her lack of customer skills. I was only informing the woman of the situation and she scolds me??? Rude and lacking in the customer service business!
Hotel was located reasonably well with easy access to shopping at the Foley Outlets. Wifi was only available from the hotel lobby from an alternate wifi router, although each room was provided with a full strength signal broadcasting the Hotel Name as the SSID, unfortunately we were unable to access the hotel internet during the entire stay. The Second thing that I didn't like was that our hotel was booked as a (2 Adults) occupancy, they would remove all of our towels and only leave 1 towel each time they turned the room down. Not sure why this happened, I had to go to desk each day and request another towel (frustrating)
Room for the first two days was fine and for the inexpensive price, it was terrific. Quiet Little Lea was on duty when we checked without problems. We enjoyed it so much that we decided to stay a third day and was to our dismay, there was no room at the end. But "wait" said the manager, Kayln, who put us up in the empty bridal suite. I am nearly 80 but jumped at the chance and it was terrific, with a large heart shaped jetted tub. If I have another opportunity to visit the area, this is where I hope to stay. This is an older but upgraded facility and if popcorn ceiling would bother you, look elsewhere. It certainly did not bother us. The continental breakfast was just that with delicious choice of pastries but the coffee sucks big tim, to use the common vernacular. Finally, and was a problem for me. There phone from the online booking site absolutely did not work, nor did their local phone when in Gulf Shore area.
The motel was exceptionally clean. The staff was friendly. I felt like I was staying at a better, secure property.
The beds, the location and amenities. staff was nice
Cleanliness of the room. Staff was nice and helpful. Construction on the property next went on too late into Friday night making it difficult to sleep.
The staff was wonderful, from the desk clerks to the cook staff. Never heard the word "no". very accomodating. Next time will book direct. Using kayak was a nightmare
Location on the beach-undeveloped lots on either side so their beach area was uncrowded/Hampton Inn guests only. Complementary breakfast was convenient with a variety of hot and cold food choices. Large indoor/outdoor pool area. Only two elevators, and no stairs to the lobby area. If you took the stairs, you exited into the parking garage.
This was a nice hotel. It was less than five minutes from the beach. The staff were all very friendly, it was clean, and the bed was very comfortable! I wish there had been a refrigerator for our drinks, other than that I have no complaints!
It was a great location. Close to beach. The beds are very comfortable. Walls are thin.
Service was polite, room was clean, we didn't really ask for anything so it's not like we got to see much of the staff anyways. We just wanted a cheap place to stay so we could enjoy the beach. But while we were there it was acceptable. No real complaints here. There's no elevator in the first building because there's only 2 floors. Call me lazy, but I didn't like carrying all my bags up a flight of stairs.
I liked the breakfast and the queen bed. There was no fridge for us to put our drinks or snacks in.
Great customer service. Good location. Close to beach, zoo, water park, and several good restaurants. Clean. Had less amenities than a nice hotel would but for the price it is a great hotel.
The room was very clean and comfortable. Had a refrigerator. Worth the money. No microwave.
Booked no smoking. The room they originally gave me had been changed to no smoking only 3 weeks prior. The next room they gave me was the same. Finally the 3rd room didn't reek of smoke and an ash tray. Was very disappointed. They offered to not charge my card, but I had driven over 8 hours and didn't have another place to stay. They seemed very worried they might have to upgrade my room to fill my no smoking request. I have bad allergies to smoke and tobacco and the staff were not pleasant to work with.
Price and location was great Nothing, everything was great
I enjoyed the way the room was decorated and the cleanliness. The room did not look the same size as the pictures-it was much smaller. They had friendly staff. The location was excellent as well by the beach and fun attractions. I didn't care for the confusion upon first arrival. They could not find my reservation. I was almost charged double for the room. The breakfast was dry, hard, and tasteless.
I like everything about the hotel. The room was clean and comfortable. Nothing
There was an incident with one of the guest when I got there. I told the lady at the front desk and apologize. It wasn't get fault. She didn't have anything to apologize for. That was great customer service.
Great service and price It was hard getting in and out of the parking lot
Room lighting was dark. Room had musky smell. Bathroom was old and paint peeling off walls. We asked to move into another room or get my money back. Manager gave full refund. We checked into hotel directly across the street.
The hotel was nice and clean. It's not fancy but it's a good buy for the money. The staff was excellent. When we arrived at the hotel, the reservation that we made through Kayak did not exist. The hotel had changed names a few weeks earlier. I'm not sure if that is why the reservations were lost or not, but the front desk clerk was excellent and found a room for us. She was so friendly and helpful.
It was close to the beach. The hotel had a washer and a dryer which was very convient. I would stay again but not with family or friends. It was a little pricey for the The hotel cleaning staff was not the friendly or nice for that matter.
Very comfortable and clean. Great location By a Walmart and across the street from the beach. Breakfast was great.
Great room for the money. Room was a little small but had everything you need.
The bed was super comfortable the staff was very friendly, they were accommodating a high school band competition but they had plenty to eat for breakfast The bed was super comfortable the staff was very friendly, they were accommodating a high school band competition but they had plenty to eat for breakfast
People were so nice. Looked more like a resort inside
Free breakfast, wifi, swimming pool and hot tub. The staff was overly friendly and the location is great. A very short walk to the beach( short enough for my 2 year old) but they also have a shuttle if you need it. Several restaurants, ice cream shop, and grocery stores in walking distance Nothing to complain about except maybe better eggs with breakfast. They serve premade egg foam circles (but still very edible)
They helped us after y'all screwed up. Nope
Breakfast staff were exceptional. Counters always clean and food well stocked and fresh.
Great location right next to Tanger Outlet and several restaurants. 15 minute drive to the beach.
close to stores, restaurants, overall convenience entrance door needs to be worked on, looks like it might be warped or not hung appropriately.- wide gap on lock side and the threshold.
Nothing really. The cleaning staff kept trying to come to our room at 9 in the morning. Um check outs don't even happen until 11 so chill! When I told them they would have to come back the lady was rude about it. The room wasn't clean & the faucet leaked when turned on.
location and friendly staff
The location to Tanger Mall shopping No, the facility was fine for our needs.
This guest did not leave comments about this hotel.
Location When we checked into our room, there was an odor that you noticed immediately. Upon being in there a few minutes, we noticed the air condition was NOT working.
The location The key to the room did not always open the door and the shower was impossible to get it to work.
My stay at Quality in was good.
The price for the quality was good,built more like a motel, but well done, breakfast was good. the front desk was great. The pool, and grounds, could have been better kept.
It was in a great location. Right on the beach, within walking distance to The Hangout and many other restaurants. For the price, I was expecting immaculate rooms, the room was a great size beings we had a king suite, but it definitely needs to be updated, furniture was horrible! For the price of 349.99 a night I expected much better rooms. The lobby was newly redone and looked great, so I figured the rooms would be the same!
Oceanfront view, breakfast (Pancake House), beds were somewhat comfortable. No laundry mat or a bit outdated, not enough channels.
This is the second time we stayed at this particular hotel. Although the atmosphere and scenery is excellent, service was lacking. We had major problems at check in, since our stay was a gift from relatives. The staff at the front desk did not seem to want to take the extra time to help us or actually look into our situation and charged the wrong card after we asked them three times to double check which card was billed. Also, the amount that was taken out of my account for drinks at Bucky's Lounge was higher than the amount that I signed for. I know that these things seem small for such a beautiful, luxury hotel, but I feel that luxury means that these situations should not occur, or be handled better when they do occur.
On the positive side, the campus of this resort is beautiful. A lot is invested in landscaping. Also, the beds were the most comfortable I have ever slept in at a hotel. The food is good, almost great. The staff is generally polite and helpful.\n\nThere is a lot of negative however. First, food and amenities are very over-priced. I don't mind paying more for those things if they exceptional, but these were not. In addition, my dining exerpience was often impeded by the server pestering me for a method of payment either before or during the meal. I was told it was hotel policy. It is a bad one and I felt insulted every time it happened.\n\nWhile I did not personally experience this, about half of the people that attended the same conference I did went at least two days without hot water for bathing. The hotel did offer restitution (Marriott points, a free breakfast or half of the room charge for one night).\n\nThe campus is sprawling and getting anywhere entails a bit of a walk. However this worked out for me since the highly touted fitness center was closed for remodelling the whole time of my stay.\n\nOverall, my stay was both good and bad, and there was enough bad for me to not recommend experience.
We returned from the Grand feeling relaxed,refreshed and eager to go again. The staff (wait staff included) seemed to go out of their way to be helpful and friendly. Nothing we asked for seemed too much or a bother. We loved the beds, the spa, the pool,and the wonderful weather. Hope to return real soon.
I spent 4 nights in the main building at this resort. Hot water for the shower was limited and roaches were present in the room. Disgusting when they share the bed with you. The service and food was excellent. The staff was very friendly. The room was dated, but clean. The grounds were well kept and the scenic view of Mobile Bay is nice.
I reserved a room with a view of the bay. When we arrived I was told the only room they had available for us was great because it had a view of the marina. When we got to the room (which was nice) all it had was an expansive view of the parking lot and the building on the other side. If I stretched I could look around a large tree and catch a glimpse of a couple of masts. A balcony overlooking the water is important to us. I would not have made the reservation had I known we weren't getting what we paid for. A little honesty and an apology would have been appreciated. I don't know if I can recommend The Grand because the trip was spoiled by the way we were treated. We recently stayed at a hotel in San Diego that made us feel as if we they were so very pleased to have us as their guests. It doesn't take much.
Thanksgiving 2007 was may first stay at this resort. The landscape was beautiful. Majority of the staff was helpful and polite, but I did have an issue with a waiter at Buckey's not wanting to serve our table. The female waiter/bartender completely ignored us, pertending to clean the bar and surrounding tables, when the male waiter/bartender came back to the bar, some minutes later, she told him to wait our table. The food at the Lakewood House was wonderful, the best food we had at the hotel. The other dining prices was too expensive for quality and okay taste of the food (i.e. $39.00 for breakfast buffet). The spa was wonderful. The beds were extremely comfortable. The resort supplied many activities. Overall my experience was a good one. I would be happy to return again, but the majority of my meals will be outside the resort.
Every one was so nice and willing to acomodate your every need. Price includes free hobie cat, bikes, and kyate. Pool with waterslide great foe kids. You could stay here and not have to leave for anything. Beds were great. Rooms were clean. Some of the help was younger and they were a little less interested in your needs.
We have been to the Grand many times and always loved it. This time was my first to have some negative experiences. First was the coffee shop, overcharged for my ''cappucino'' which was really a latte and awful at that, undrinkable. Taken off my room bill but the waitress was unpleasant. Next was the restaurant, service slow, food not up to par, very expensive for the quality. Loved the swimming pool but I will think twice before going back. Need to upgrade the food services for this price tag.
I live less than 15 minutes from The Grand Hotel; but when I visit, it feels like I am thousands of miles away! Yes, the prices are high. However, this is either a four or five star resort; and I always find it shocking that people seem shocked that the prices are as they are. This is to be expected! Otherwise, the ''beautiful grounds and landscaping'' which so many people love wouldn't be maintainable, the staff shortened, room service slower, amenities fewer, comfort lessened, etc. I am by no means wealthy at all. In fact, I am a single Mom with three kids who depend solely on me for income and support. This is, in fact, why I do visit this resort! I can drive a few minutes, check in with few bags, stay a SHORT TIME so that I do not blow my budget, and leave feeling refreshed and unstressed by long travel experiences. Even though the cost is high, one may take advantage of our year round pleasant weather and visit during off season, use various discounts such as ''AAA'' or other organizations. Marriott points help a lot, also. One might enjoy staying about two or three nights with a discount, especially if a local to the area or within close distance of the resort, and still come out less expensively than staying at a ''cheaper'' place if you know how to be creative without acting ridiculous and ruining your vacation by trying to save a few pennies here and there. Be pampered and stop whining! I have stayed in this hotel at least 30 times; and love it every time. I budget out $***; and eat room service once a day late morning, then dine out in the evening; which does save money. Try it!
Dining was off the top! The room had the most gorgeous panoramic view overlooking Mobile Bay. Flowers were in bloom with the grandest of old oak trees. The music in the lounge was entertaining, and I have never had a better time!! The service was beyond reproach.
Great spot to relax and enjoy the gulf coast at the coast. accommodations are more than adequate with great staff and pool, with easy beach access get to gulf coast and experience a great time, our second year here the only drawback was the noisy carts being used by the staff early and late in the day.. need some rubber tires, not plastic on the tile floor bring your own umbrella and chair as rental is high
Great pool. Easy access to beach Didn't have Internet and couldn't find my reservations then Billed my credit card twice.
The staff was very friendly. Right on the beach. Close to everything. Continental breakfast was very good. Room could have been a little cleaner but not too bad.
Loved the staff and hotel! All aspects of it! People saving seats around the pool and not being there all day. Elevator was slow but we enjoyed and used the stairs.
Even though we did not have an animal with us, I loved how this place is pet-friendly. As a person who works with animals, I was very impressed with the cleanliness and well put together the hotel was. The staff was very nice. We did have a closet door that was broken, but all I had to do was call to the front desk and make them aware,(as I did not want to be charged a damage fee), they made note of it.
Clean hotel Poor customer service.
The room is big and very clean. There's a kitchen in the room. It'll be very convenient if you stay several days here. I like this hotel!