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marvellous place! excellent dinner. Not so good service for price and quality of food. Improvement is needed in staff. We ordered a glass of "Morgado de Ste Catherine" and another wine was served with no explanation.
Superb location, great facilties and very friendly staff
A peaceful retreat with plenty of places not to do anything...... restaurant choices on site were limited
Excellent hotel in beautiful gardens, very nice staff, perfect for a resting family holiday. High standart new rooms. We were there a couple of years ago and will return for sure in the future! The Spa is wonderful. Only quite expensive. More attention should be given to room cleaning for this luxury hotel
Spacious room, fully carpeted, well furnished; low rise accommodation; beautiful gardens and cliff top location. Daily change of complimentary pool towels. Restaurant prices are much too high.
The Vilalara is the most beautiful relaxing , peaceful and magical place I have ever stayed at. The staff are exceptional , the location is unimaginable and the peace and quiet is a tonic for life. I will visit the Vilalara many more times in the future without doubt. We have traveled extensively but this has got the be the top of our list for summer vacation. We hereby thank all the staff at Vilalara for a wonderful stay. there truly is nothing to dislike
The resort is fascinating with breathtaking views of the beach. The view overlooking the pool is spectacular. The hotel has its own private beach which is beautiful. The hotel is landscaped very well with beautiful plants and flowers. The rooms are big and spacious, and the staff is very courteous. Would certainly recommend the hotel to anyone considering visiting Faro. The hotel should have had a tea/ coffe maker in the room. For the price you charge, this is an expectation. To call for room service costs 5 euro per person which normally other similar resorts worldwide do not chanrge
Wonderful grounds everything on site
Comfort and quietness. Should have towel service at beach
hotel was of a very high standard and we were very well treated by the staff. not really
Well kept hotel and equally smart guests. Excellent food & beverage. Interior decor style needs updating.
In addition to the above, I liked the peace & tranquility & space in general, in particular the spacious grounds, gardens etc. I was disappointed with the quality of furniture on my balcony given the fact that I observed furniture of quality in similar suites where I was based, furniture on my balcony was that of a 1 or 2 star Hotel, I have already indicated my disaproval on the personal questionaire at the Hotel, I would at some stage like a report directly to me regarding the unsuitable furniture on my balcony, I stayed in 7 Oasis Parc at the Hotel.
excellent service by staff, beautiful grounds, private beach & overall pleasant ambience. Good buffet breakfast Forget the bar snacks - both too expensive and very poorly prepared. The main restaurant was acceptable - just. The food was OK but not exceptional however the prices were very high. You can easily find a better dining experience outside the hotel so only go to this restaurant if you really don't want to leave the hotel surroundings.
Variety of restaurants, quality of food, amazing beach with beds and professional level of SPA. Servants in the restaurants expressed quite strong dissatisfaction if the tips were less than 10 %.
We were impressed with the staff who were very friendly and helpful. They have a lot of repeat clientele for that reason The Hotel has a few restaurants to choose from so you can choose to dine in any one of them. We liked Arte Nautica as it is on the beach in Armacao de Pera - stunning location and brilliant fish, or you can have a snack The location isnt so great as it is out of town. If you are not mobile you will need to hire a car or take a taxi which are cheap and plentiful. The staff seemed to push their very expensive New Year dinner and there wasnt much choice. to dine elsewhere. They also naughtily put the costs of two New Years dinner on our bill when we hadnt even booked or attended the event which goes to show that behind the staff smiles there is the pound signs motive to make as much money as possible from their guests! We were not convinced the hospitality was genuine for that reason especially when the staff all repeated the same sentence - is there anything we can do for you. It seemed they attended a management school and were taught to say that
Everything was brilliant,with the exception of below. Food was not up to a good standard, but was not overpriced.
The variety of facilities, the high standard, the staff, and the wonderful gardens. Beds could be better. Do not like two singles pushed together to make a double or king. Need better beds.
The proximty of the beach and the service from the front of house staff The Bed was very uncomftable
breckast was very good,nice staff,close to the beach
We got a suite instead of the booked room, which was a nice surprise.
the location was outstanding
Good and comfortable hotel, nice room, excellent pools (one of the best inside pools ever seen), very well located in a quiet area, very close to the beach. Although the chairs and umbrellas around the pool are not enough when the hotel is fully loaded, there still are a considerable number of them to be used by the guests within a very large area of grass over the sea! The hotel staff was amazing, very friendly and helpful at all times, but I would like to make a note around Marisa Costa (Pestana's Vacation Club) which was unsurpassed with us and especially with our baby, making everything for us to feel comfortable and welcome at the hotel. Between 19h30 and 21h00 the showers have a significant loss of pressure making every bath in this period a negative experience. Although parking is free to guests, they could control it better, as some guests tend to feel that their cars occupy more than one place. Breakfast was good but they failed inexplicably in terms of variety of fruit, bread and (during August week) clean dishes and coffee mugs. For a family hotel they could already have a dvd player in each room!
Hotel has a great location with easy access to Golf and beaches. The amenities are plentiful and of a high quality. Indoor and outdoor pools with a small fitness center and Jacuzzi and Sauna. Breakfast Buffet is good. The price of Internet service needs to be more competitive ..too high.The Fitness center needs more equipment.
The staff was very helpful. They did their very best to solve a problem that came up during our stay and did a great job! Not really.
Lovely big,clean and comfortable room. Breakfast was excellent! It was noisy at night but that was possibly because it was during school holiday time and there were lots of children and also maybe the floor we were on?
Cliff top location, spacious public rooms, very friendly staff, well equipped kitchenette in room, good sized bathroom. Breakfast and dinner buffets both good variety and quality. Restaurant service excellent. Parking is extremely limited. Bathroom amenities were rather sparse. Price of dinner buffet higher than usual in our experience of 4 star hotels.
Everything was exellent!staff was very friendly with kids,very helpful!the atmosphere is great!location and views are fantastic!would like to come back again!
Location,views, facilities and beach No courtesy Room
Lovely hotel with excellant helpfull staff There wasn't anything that I didn't like
It was very good time. Everything was very good. However, as the hotel was almost complete, at breakfast we had to wait long to have our coffee and milk pots. Also the orange juice had too much sugar. But that is nothing compared with the good things we had there.
Nothing was a problem in the hotel staff lovely No just walk to the beach but I probably unfit
This would be theideal hotel for people wishingto get away from the hustle and bustle extremely peaceful.
excellent hotel and real value for money nothing , all is perfect
The location, with immediate access to great countryside and coastline More variety in the buffet dinner would have been welcome
really enjoyed our stay, the hotel had so much to offer - a really romantic setting with loads of different options to pass the time. I would like to have the option of a double bed in the room rather than two beds pushed together - took a while to get used to the memory foam mattress!
Facilities were brilliant, and view spectacular Nothing
i thought the hotel was run in a quiet and very efficient way. profesional
Great location Older hotel. Big rooms that wasted space. Didn't have a refrigerator in the room.
Love the position - and the pool etc
relaxing atmosphere no sky films as advertised
the atmosphere. friendly staff. breakfast was excellent. ocean view from our room.
The fantastic view and location
It was next to the beach
Great location, excellent facilities
access to the beach superb..loved the breakfast on the outdoor terrace Hotel is overlooking the beach. great happy hour from six till eight pm which we only discovered on the second last day! lovely long beach for walking in the morning breakfast is good great coffee handy location if you have a car as you can tour easily from here.. hotel is quiet bar closes at 12 am which is a bit too early if you are out late for dinner and would like to relax and have a drink before going to bed... make sure you get sea facing room although balcony is very small but great view
Overall location of the hotel ( best in the region!!) the location of room - direct access out , view ( -1 floor) Nice breakfast, friendly staff The roomservice was poor.
The hotel had only been open a few weeks so everything was clean bright and very modern. Breakfast good. Thoroughly enjoyed our stay. A little chaotic at reception as obviously having problems with computer system and reservations although I suspect only teething problems
The staff were outstanding, especially Carlos at the front desk. Nothing was too much trouble. Tea/coffee facilities should be in all rooms.
The confort and the location. The level too high of the music in the central lobby and the hours of beggining and ending, very early in the morning (7.00 am !!!) and very late in the evening (11.00 pm)
The check in staff were extremely friendly and helpful. Breakfast was splendid. The hotel was spotless. None
Totally suitable for our needs- Nothing to fault-Everyone was wonderful and eberything hit the spot. Nothing- We will definitely return.
Ultra Modern and stylish
nice clean rooms and very helpful staff breakfast was a bit poor and i think staff need to be trained in order to deliver quality service and good food.
Staff and overall eperience excellent.
quiet comfort, ample and well-cooked breakfast, interesting modern design, professional staff
noise from rooms upstairs or alongside, high heels on stone floor.
Very modern hotel in agood location near to the beach, shops a good selection of restaurants and public transport links. As a single traveller I found it rather impersonal. I chose the hotel as I am very familiar with the area expecting a quiet location. One night I was kept awake until 2.30 am by a nearby (but not adjacent) karaoke bar which is a considerable problem for the whole area.
The site was clean and the three pools were really appreciated by the kids. The bar staff were friendly and spoke good English. The 2 level apartment was spacious, clean and we appreciated the air con, washing mc, oven and dishwasher. We would definitely recommend this site and plan to use it again asap! No complaints!
quiet area and not far away from the beach
Super nice appartments! Everyting is very clean, fully equipped kitchenett, wonderful view from huge balcony to the sea and amazing sunsets. No any complaints about room and stuff. Everything is perfect Well, its around 15 min to sea, but for me it was not a big problem. 15 min to large supermarket. A bit expensive but its normal for resorts)
Size of apartment, surroundings, swimming pool, equipment: more than I've expected eg. iron with iron board, coffee machine, toster, microwae, safe, parasol, etc. All was fine. Just may be hotel's mini market could provide small packets of sugar, salt etc. for a short stay
wonderful lady receptionist who was very helpful, large rooms, price, convenient and easy to find from main roads, near beach without being 'on' the beach everything perfect
I liked that all the appartment were two story and the lay out of the grounds excellent, each block was private and very accesable for people with mobility difficulty, the pool was beautiful. The beach was within walking distence.
Lovely nice warm smiles on arrival, spoken english excellent, ease of check in especially at night time, restaurant stated to be open until 10.30pm (we arrived at 9pm but we too tired to use this). Rooms and apartment smelt of cleanliness at every stage & was very very very clean, good hot water at all times, plenty of extra blankets - lovely swimming pool, nicely appointed and well kept site. I asked for an upstairs apartment and they obliged. absolutely nothing wrong here Shower and bathroom at bit out of date by uk standards but of course we were in Portugal not the uk, so no complaints there and this is only a very small criticism - everything else there was simply fantastic and we would be overjoyed to go there again.
Situation and view Noise from entertainment - far far too loud
Good location,clean,very good swiming pool ,recomended.
very calm place, family place, staff was perfect.
Modern but well designed.Excellent spa.Roomy bedrooms and great shower. Breakfast buffet not well maintained.
I liked the room, it was huge with a nice balconi. The view was excellent as well. The room service system, the cleanness of the dishes and glasses. we were cheated in several things. Valet made an Accedent in our car and even didn't apologize.
The location, 2 minutes from the beach.
The beds were comfortable and the quality of the bed linen was very good. A small detail but the hot food at the buffet breakfast was not hot.
It was a lovely hotel that is one of the best hotels i have ever stayed at. The rooms are beautiful and would love to go back again.
Excellent in every way, this is a very fine hotel indeed If I had to find something then the quality of the lunch in the bar could be improved but that is being really fussy!
Very nice location away, yet close, from the city center (if you have a car) and wonderful beach.
The hotel staff is very professional e provides excellent service
Modern style. Cleanliness. Facilities. Attention to detail. Internet is very slow
View and location excellent, grounds and pools lovely. Simple things like a bin in the room were missing, while the whole ambience suggested hgh standards the atmosphere lacked warmth.
One of the finest hotels you could ever stay in. This is truly a 'must do before die' experience. The staff were faultless from arrival to departure. The food in the dining room would be the best available in Portugal!! And the breakfast is without doubt the finest of any restaurant in the world.A New benchmark has been sent. You could not fault this hotel, the staff, the food. A Magnificent experience which I hope to repeat. Nothing
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
Breakfast Spa and Staff.
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
Beautiful location with access to lovely beach.Remote enough to feel away from the raz a matazz.Massage was super. The food was less than ordinary at extraordinary price
the two bedrooned suite was spacious andvery quiet pool was being mended spa dirty however gave us free half board while pol out of action.
Beautiful Views No
The rooms were great, facilities fantastic as was the location The restaurant was very poor and expensive, we complained and noone seemed to care. They also need to at least rent plates, cups, kettle, etc in the kitchen as what is the point of having one if it is empty?
Great location on top of the cliffs. Quiet setting. The kitchen was void of any equipment upon arrival. We had to ask for every knife, spoon, plate etc. The lighting in the apartment especially in the living room is poor.
Room was excellent. Location quiet but accessible. Front desk staff were not great and when asked to recommend a restaurant, unhelpful. All other service staff were excellent.
the location is great, the area is very quiet, close to the sea.The staff is very nice and friendly. the rooms are 5 stars standard The pool is too cold, should be heated, also the jacuzzi is not warn enough.The food at the restaurant is awful and overpriced. the breakfast is ok.
It has a lovely position facing due south so that the one is in full sun every day. The spa, with gym, indoor swimming pool, jacuzzi, sauna, steam room, 4 different hot & cold shower jets (tropical, side, rain & mist) and a relaxing water bed room was the best that we encountered. Accommodation, food and service were superb. All in all a great relaxing holiday and the added bonus of lovely weather in mid November. One cannot stay there without a car and there is a nasty 2km drive on a windy single track road down to the hotel. It could be a bit hairy as there were a few sharp bends and occasionally a herd of goats to negotiate! However once one arrived it was wonderful.
Restaurant food at lunch and dinner was poor and very over priced.
We enjoyed the quiet, the landscape, and the little cove beach, also the availability of good places to eat. breakfast was good, but dinner was not.
Proximity to Carvoiero. Relaxed atmospher. Nothing to dislike.
the hotel was busy but it was still a nice quite place to relax and take it easy, and the view from the bar is fantastic. the hotel rooms could do with a bit of a makeover and for what you pay to stay there i don't think you should have to pay for the safe in your room.
Everything was on pointe... I enjoyed my stay there.. definitely will choose this hotel again... thanks for the great experience. The location, view was excellent, was a clean hotel, very helpful stuff. Thanks to Helena for booking my ticket...
Sea views; swimming pool; reception and resteraunt staff No, could not fault it
friendleness of staff efficency of service
The location is excellent, so easy to walk to all the restaurants and bars. The food and drink in the hotel were very resaonably priced. There was loads of space round the pool and even though the hotel was very full I had no trouble getting a sun lounger. Definitely going back for another weekend! The bathroom was in need of a refit but this did not affect my stay.
This is a very nice place, excellent location for beaches, shops, restaurants etc. The staff are super friendly and always anxious to please.
Everything was delightful. Scenery magnificent. Nice walking trail, beautiful pool. Facility offered extras if wanted like ping pong table, video games.
Location is outstanding, particularly as we had a sea view. Very relaxing atmosphere aimed at the maturer holiday maker or those seeking a bit of peace and quiet or with families who are well behaved...
The weather,beaches, local restaurants. Rooms slightly outdated, entertainment likewise.
view was great location to town good refrigerator in room although the temperature was too high view from bar was extraordinary slow check in didn,t get set aside group room rate OK room view no lock in safe kleenex empty several days slow!! service in restaurant low quality food horrible bed and worse pillows front of bath tub was fiber board charged for ice very poor lighting in room air conditioning never got to set temperature even after being on 24 hours
comfort and friendliness no
The Monte Santo resort had only been open for one week prior to our visit so was still experiencing "start up" issues. However, this in no way spoilt our enjoyment of the holiday. Staff were very accommodating and informative. Service under the circumstances was excellent.
The quietness We are sure it will be nice but it was so deserted it was like being on a desert island.
Everything was of an excellent standard. A great place for families.
Wonderful resort, very luxurious.
I loved the quality and design/layout of the apartment and resort itself and could easily have moved in and stayed there!!! The staff were delightful too. I would have liked more equipment in the gym - a cross trainer, would be good.
the view to ocean and the wonderful room nothing, all o.k.
The resort itself was lovely. The apartments and poolside were well kept and beautiful. Our fridge, iron and central control system did not work
Service and comfort. Good breakfast. Location too far from the beach. Rental car required.
new and beautifully appointed Heating hard to understand . It would have been nice if there had been some tea/coffee sachets available and some detergent for the dishwasher
Dining in the resort was excellent. The indoor and outdoor pools were also very enjoyable. Nothing
The breakfast and the outside pool was excellent, staff were friendly. The room had 2 single beds pushed together to make a double. The Jacuzzi was cold and the turkish bath smelt of damp. The gyms facilities were also very basic
Very nicely specced out hotel, lots of facilities like a gym; plenty of entertainment for bored holidaymakers in the evening. The wi-fi internet access was not available on the 5th floor - we couldn't get any coverage at all and had to sit in reception to send and receive e-mails, which was a nuisance and not really good enough for a hotel that advertises availability of wi-fi access throughout the hotel.
the staff were extremely nice, great selection at the breakfast buffet, nice rooms and nice surroundings. Huge Pool and loads of sun loungers. the beds were very uncomfortable and they didn't have the room we requested and paid for available. Also the hotel is situated in a very quiet area where there are no resteruants or entertainment.
nice clean comftable hotel having to pay to use gym etc
The hotel itself is very good, with a nice entertainment area (bar, restaurant, pool,...). It has a good location since it is outside Armação de Pera and very close to the beach. The staff really needs to be renewed since they have no experience at all and are not nice as they should. The rooms are not correctly cleaned day after day, specially the bathroom.
The staff was so courteous and the proximity to the beach was great. The breakfast was fantastic!! There was not one usable electric outlet in the room or bathroom with the exception of the one used for the TV. Also, there were only 2 bedside lights for the entire hotel room. It was quite dark at night. Our housekeeper also wanted to clean our room one day at about 5pm after we had already gotten back for the day. We have a child so this was not going to work for us. Subsequently, we ran out of toilet paper and tissue and our very small trash bins were overflowing. Also, our room was also not incredibly clean when we got there. The main elevator was broken for some time one of the days.
Hotel breakfast excellent- facilities reasonable. Good location, if you enjoy walking! Very near the sea . The question of the hotel providing a two-tier price range is debatable. The question of the sea view (at extra cost needs defining specifically as our room had a view towards the sea, but the sea view was miles away!!!
pool and pool bar and restaurant bar service
Overall the service was excellent
The staff are very friendly and helpful