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As it was Ascott weekend i did not like the Restaurant set menu at 45pounds and we had no choice to but to eat from this menu as there was nothing round about us and the weather was dreadfull.
Our visit clashed with a couple of wedding parties but despite being extremely busy service was excellect, staff were delightful No grounds for complaint
very relaing stay, friendly staff willing to take time to have general conversation. Sunday morning breakfast served until 12 o clock midday - the ultimate lazy sunday morning. Well done Royal Berkshire
it was very relaxing and quiet which we liked also not lots of children as it was a romantic break evening meal was excellent a little expensive but very nice. yes the only thing was breakfast we had full english it was horrible cold and not cooked very well obviously not the same chef as at night that would be the only thing
Rooms spacious and breakfats good. No air conditioning and noisy. Other guests kep us awake until the early hours with conversations in the corridor andin the next room. Could almost hear every word of latter. Insufficient noise in sulation for a prestige hotel.
good country location and relaxing atmosphere had to pass conference rooms with tables and other items in corridor to our room .We were not impressed !
receptionist couldnt give directions when I got lost. Thought the bar food was rather expensive and they were going to charge me for a cup of coffee in the morning having just spent £150!! Room far too hot
Fabulous grounds Varying levels of service from staff. Some went out of their way to be helpful, others gave the impression they were doing you a favour. In a way the hotel is living on it's reputation as a scenic venue rather than offering 4* service.
The staff were very pleasant. The corridors leading to the room were old and shabby, the carpet was rank! An old sofa on the landing added to the general worry of what to expect when we got to the room. This was in contrast to the dining room and lounge which were very well presented. In addition, the room was adequate although the en-suite had serious mould in three corners - very off-putting.
Great setting and old world feel to hotel. Very disappointed with our upgraded room for value for money though. Was it really a deluxe room?? Room was poor.
The location, The easiness to reach London by car, Parking, Proper rooms and facilities The room we were in was not sound proof
The grounds of the hotel and the location The accomodation felt like student accomodation as the venue is a government training school, also the maid sevice did not attend to the room on one day of the stay.
Hadn't appreciated how big the site was prior to arriving - type of establishment could have been clearer
It was convenient for Ascot races The room was not very clean, there was a dirty wine glass left in the room and the bed looked like it had already been slept in.
Not getting breakfast on first day, staff on duty did not know what they were doing, if I had only stayed one night it would have left a very bad impression.
It was very clean and comfortable. And it looked and felt very professional. There was no available information at all on surrounding activities or places, such as nearby restaurants or shops.
Clean, comfortable accomodation and everything works
The hotel grounds were beautiful, and the staff were very professional, the room were well prepared and clean, and the brunch had fantastic choice. We will be staying again, as this was the perfect weekend getaway for us. The restaurant menu was very limited, a drinks vending machine in the accomodation block would have been nice, considering the distance to the bar and restaurant.
The photos did not give an accurate representation of the hotel, unfortunately I was very disappointed, the accommodation looked and felt like halls of residence with very dated communal decor, although the room itself was clean. The price seemed to be on offer - discounted from £129 to £59, and yet this is the price offered by the hotel directly. This created the illusion of a luxurious hotel, which is simply not the case. Very disappointing.
The reception staff were very helpful and gave some useful advice The accomodation block was separate from the main hotel building
Nice breakfast offered, not included in price of room. No transportation from airport when flight is delayed and gets into the airport after midnight. Only taxis at a cost.
Located across from Heathrow property with free shuttle (city bus) to the hotel front door. Quiet comfortable bedroom. Great breakfast ($15). Good service. Not very close to local restaurants. 20 minute (easy) walk to closest pub (The White Horse). Cannot exchange currency at hotel. ATM located in convenience store 10 minutes away.
Comfortable bed, quiet, complimentary drink on arrival. No coffee maker.
Close to the airport The rooms was far too hot.
the strict minimum!! 14 GBP for wifi
Slick check in, very clean and comfortable
Close to the airport. Elegant in its own way. The rooms are a bit small.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Nothing decor very tired, noisy
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
The food was great, and the service terrific too. Doors a bit scratched up.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
clean and comfortable
Very convenient, great location to airport
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
location for airport
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
The room was pleasant and had everything I needed but not "superior" The restaurant food, the dirty toilet, the attitude of staff
The room and the dining experience The lack of direction to get from one part of the hotel to another
The rooms were very comfortable, well-appointed and clean. During a muggy June, it would have benefited from air conditioning in the bedrooms. Dinner in the dining room was disappointing. They seemed to use leftover bacon from breakfast in as many dishes as possible, including a caesar salad.
easy access location good - pleasent area
The swimming pool & outdoor drinking areas The bedroom was too cramped& the pillows were too firm
very quite and peacefull,outstanding breakfast, very polite staff,good security. excellent well kept grounds.I was also upgraded to a room in the main building owing to disability. absolutely nothing
It was good morning breackfast. I did not like staff, bad servise. they have 2 computers also very old, dirty and dusty. one was out of servise completely. onather working very poor. no printer scanner copy facilityes everithing was not working. They do not have suttle bus to windsor city and ordering taxi was quite expencive and time consuming. there was not any acces to rail as well. no tooth brush, no slippers, no adaptor, TV aged as my gradmather, very dusty room, no air conditionering, bad smell in room...no iron... i will never stay here agin.
Welcome arrival and efficient checkout at reception The sounds from the outside bar area in the 'garden' echo around the enclosed quadrangle, and residents were allowed to make a lot of noise until past 3.30am. The hotel management should take this into account when setting the policy for the use of this facility as it kept us and other residents awake.
We had no running hot water and had to use our daughter's room to wash & shower. There was also a lot of building and upgrading going on. Also the rooms were too far away from the main reception and dinning room.
Good sporting facilities (gym, tennis, squash, swimming pool. Poor service at the reception. Had a room at the very far end (6-7 min walk!) and very frustrating when no phone calls any day were picked up at the reception desk. Very slow internet speed in the rooms.
Over all, a pleasant break. Very helpful staff. I think the price of the meals is a tad on the high side for what was on offer,a very limited menu. Prior to the meal bread was offered,however,only one piece given,also one small bowl of oil and balsamic vinegar to be shared by four people.Limited number of disabled parking, the space available was permanently taken by people without a disabled badge.Disabled parking should be strictly enforced,this is something I feel very strongly about.
The area no
Food was first class The marraige solemnisation room was aweful.Bare walls. Staff need to communicate more with each other.
Proximity to Ascot is great - 30 min walk. Restaurant was good, if a bit on the expensive side. Pool nice. pool / spa too busy with not enough staff of facilities to cope. Room fine but a little tired.
Pleasant and helpful staff, good breakfast this time. Convenient for us,and we usually try to saty here when we visit the area. We booked two rooms,but they were miles apart. Good rooms with one or two minor problems.
stairs along corridors inconvenient for rolling suitcases - make all into ramps?
Loved the spa area could have stayed in it all day.
don't like that hotel 'reserves' a certain amount on credit card for extras upfront, before consumption happened
I am a regular at the hotel so do like the hotel overall Thew room is too far way from reception
Comfortable, clean, with an attentive staff. Having to get both car exit and personal exit codes each day vs. Having them for multiple days
Breakfast & welcome
family run buisness, good quality facilities.
The staff cannot even give directions to the hotel
warm, comfortable room, good breakfast with hotel in convienient location.
The shower/bathroom. Modern! Poor communication with guy mascerading as manager/porter/cook/waiter. He tried his best and was a nice guy. but not suitable for all these roles.
Nothing This place is a disaster. It is in dire need of renovation.
The owners went out of their way to be helpful, very warm. The location was well suited to all services, a couple nice pubs, and 50 meters from the bud stop.
friendly stall, good food relaxed athmosphere.
Paper thin walls meant that I was woken 2 hours before I wanted to get up and constant noise ensured that I stayed awake - not a good night's sleep. I sympathise that the new owners had only been there 3 weeks.
Staff were very polite and very helpfull Tv in room 10 had a very bad picture as if no antana was connected.
very welcoming, we travelled very late and didnt get there to after midnight, this was not a problem for them and made sure we had safe access to our room. breakfast was lovely and delivered to our room. A jug of milk supplied in the in room fridge made sure we had a cup of tea when first arrived and in the morning. Room and bedding was spotless couldn't ask for any more!
A good price for a room in this area In effect you are renting a room, there are no common areas and breakfast is bought to your room or taken from the large domestic fridge in the room. Tiny bathroom and no bedside tables. A definate case of paying for what you get, which is not a lot
You can listen the sounds from other rooms
Very quiet and very good value for money Will be staying again next year.
The warm welcome and the freshly prepared breakfast!
The presentation and cleanliness of the accommodation and the friendliness and hospitality of Arty and Bobby were fantastic. I would recommend a stay at Lyndrick House to anyone wanting to be away from the hustle and bustle of London, yet close enough to "pop in" for the day.
Good Staff, very welcoming. Room very nice and clean. Fridge with Orange Juice, MIlk, Water etc all provided. Hot Danish in roon for breakfast - excellent.
Cosy placee, very nice family run hotel. The only problem I have because of the hotel has no restaurant and it was impossible to find a place to have dinner.
Very clean. Excellent facilities in room could not have asked for more, felt like home from home. Up to date decor throughout. The owners were very, very pleasant and aimed to please whatever the request. Family friendly. A1++++++ Excellent, highly recommended. No.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Quite up to date Small room
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Executive lounge small room.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Staff attention to detail, quality of room and location
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
The traditional room was still of a good size and even though most rooms were booked the spa was not crowded at all...most relaxing and able to truly chill out with partner. The price of treatments and food in the brasserie is quite expensive, be prepared to splash out in this luxury hotel!
Meal in the brasserie was excellent The noise from the room above ours was intollerable. We could here them walking up and down the room and flushing their toilet. We were kept awake until 3am
We really enjoyed the relaxed feel of the hotel. The service in the restaurant was average as were the accompaniments to the meal.
It has a calmness seldom found in hotels today
food excellant bedroom first class comfort, could not fault any of the staff all most helpful.
spa area & availability of treatments hotel staff were in the main unfriendly particularly at the reception desk. I am glad i didnt not pay full price.
Fabulous Spa - possibly the best I have ever visited.
The staff were excellent - we were attending a wedding and that was perfect. No air conditioning - bath plug did not fit plughole, shower very difficult to use room extremely dated - got the impression that we were allocated one of the poorest quality rooms.
Always a pleasure to visit Pennyhill. Beautiful bathroom & bedroom. no sewing kit in room. Overpriced food that was very oily.They did charge for the portion that was returned.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
Location of hotel, which allowed quiet ambient atmosphere during the short stay
clean, modern and comfortable
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
Convenient for our touring itinery.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The food at the restaurant was excellent - a fantastic meal.
The location is superb, Stroks restaurent was fabulous, couldn't fault the hotel at all
The location is stunning, right on the Thames at the bridge that links Eton and Windsor. The staff were friendly and attentive. The facility is a little worn, but it's an historic hotel and we didn't mind.
The location is perfect for central windsir;everytrhing is within easy walking distance.
cleanliness of the rooms and cooperative staff. Car Parking facilities or should I say lack of them.
Location Superb The pressure in the shower was the only fault. Otherwise it was perfect
The curteous & helpfull staff.
Room of adequate size for a single. Comfortable chair. Poor level of lighting for reading. Couldn't turn down radiator so needed to keep fan on all night!
the staff was very helpfull the room was excellent they should had place like a balcony or something for people who are smokers
The position of the hotel in Windsor and ease of getting everywhere
nook rooms across the road fom the reception are very nice...ask when you reserve! breakfast could be better...
The Oakley is incredible! The room was the perfect style to match the hotel, the bed was very comfortable, and the sandwiches are amazing! It is beautiful to walk around the property both at night and during the day. The whole hotel is gorgeous! I can't find anything bad about this place!
The room was spacious and well appointed Vegetarian selection was limited
The environment is excellent
The view of the river from the room, and being able to check in a little early
The grounds Did not like the Beauty Salon, Booked my wife for a 40 min massage on her Wedding Anniversery and only got 20 mins. Absolute rip off.
Amazing building with lots of history, we had no idea over 200 movies had been filmed there! Also, we hadn't realised the famous village of Bray was five minutes away, worth a mention on your website. Fabulous location right on the banks of the River Thames.
Excellent quality in a beautiful setting with very good facilities.
fantastic building with unique history in lovely surroundings would have been nice if the room had been heated prior to our check in as it was freezing and explain how it worked
The staff they were very friendy and efficient. We requsted breakfast for 04:00 and this was no issue. Bar and restaurant staff were also excellent. No everything was very good
emptying bottle bins at 6.30am!
location, excellent for windsor horse show.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
Peaceful surroundings, good old fashioned service
Wow it was a fantastic hotel and such value.
staff and decor and spa very noisy.
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Early check in after a long haul flight was not possible
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
The room was large, comfortable, and well apportioned in terms of what it contained (TVs, tea and coffee amenities, iron, etc). The convenience to the airport is stellar, and the amenities within the hotel (bars, restaurants, gym) are good. Staff was very friendly. The room was weird. There weren't any outlets near the bed, which doesn't make any sense because it meant there wasn't an alarm clock and also you couldn't plug your phone in by the bed to be an alarm clock. Also, not having a free shuttle to the airport seems usurious.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.