Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.7 "Location is great."9.8 "98%
liked the proximity to shopping ." 9.8 "98%enjoyed the restaurants & bars nearby ." 7.5 "75% thoughtparking was inexpensive ." 7.4 "Easily accessible by car , said 74%." -
8.5 "Amenities are good."8.2 "82% thought the
building was wonderful ." 9.0 "90%enjoyed the lobby entrance ." 9.7 "97% found thegrounds to be nice ." 9.0 "90% thought thearchitecture was beautiful ." 9.6 "Business facilities were excellent , according to 96%." -
7.6 "Good service."8.2 "82% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." 9.6 "96% werehappy with the shuttle service ." 7.5 "75% wereimpressed by the valet service ." -
6.4 "Bar is ok."6.3 "
Bar service was average , according to 63%." 5.0 "Alcoholic drinks were not bad , according to 50%." -
6.0 "Breakfast is mediocre."
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5.6 "Rooms are ok."5.1 "51% thought the
kitchenette was ok ." -
5.4 "Internet is average."
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5.2 "Average cleanliness."
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4.0 "Pool is below average."0.0 "
Dirty pool , said 100%."
Overall Rating
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8.8 "Location is great."9.9 "99%
liked the proximity to shopping ." 7.5 "75% thoughtparking was inexpensive ." 9.8 "98%enjoyed the restaurants & bars nearby ." -
8.3 "Amenities are good."8.1 "81% thought the
building was wonderful ." 8.9 "89%enjoyed the lobby entrance ." 9.7 "97% found thegrounds to be nice ." -
7.2 "Good service."7.7 "77% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." -
6.6 "Bar is ok."
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6.1 "Breakfast is mediocre."
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5.1 "Rooms are ok."5.1 "51% thought the
kitchenette was ok ." -
4.9 "Not very clean."4.3 "57% said
rooms were dirty ." 1.2 "88% said thebathroom was dirty ." -
4.2 "Pool is below average."
Overall Rating
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8.8 "Location is great."9.7 "97%
liked the proximity to shopping ." -
8.6 "Amenities are good."8.2 "82% thought the
building was wonderful ." 9.7 "97% found thegrounds to be nice ." 9.2 "92%enjoyed the lobby entrance ." -
7.3 "Good service."7.9 "79% found the
staff to be very friendly ." -
6.2 "Breakfast is mediocre."
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6.1 "Average comfort."6.9 "
Beds were acceptable for 69%." 6.8 "Only 68% saidrooms were big enough ." -
5.5 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
5.5 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 5.3 "Only 53% saidrooms were clean enough ." 6.8 "Only 68% saidrooms were big enough ." -
4.0 "Pool is below average."
Overall Rating
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9.0 "Terrific location."
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8.3 "Amenities are good."8.0 "80% thought the
building was wonderful ." 8.9 "89%enjoyed the lobby entrance ." -
7.5 "Tasty food."
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7.2 "Good service."8.4 "84% found the
staff to be very friendly ." -
7.1 "Good vibe."8.9 "89%
enjoyed the lobby entrance ." -
6.3 "Average value."
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5.4 "Rooms are ok."
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5.4 "Average cleanliness."
Overall Rating
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8.5 "Location is great."9.8 "98%
liked the proximity to shopping ." -
8.2 "Amenities are good."7.9 "79% thought the
building was wonderful ." -
7.4 "Good vibe."9.2 "92% said it was a
stylish hotel ." -
7.4 "Good service."8.3 "83% found the
staff to be very friendly ." -
6.6 "Average comfort."6.8 "
Beds were acceptable for 68%." -
6.0 "Rooms are ok."6.8 "
Beds were acceptable for 68%." -
5.2 "Average cleanliness."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.5review from
Location Services seem to be declining.
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9.7review from
The hotel is amazing beautiful clean and love the private garden. The location was great right across the street from the mall.
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10.0review from
Beautiful layout, waterfalls in lobby. Expansive grounds and trails.
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8.5review from
The rooms are extravagant - especially for the rates!!! I would like to have had complimentary breakfast available. More importantly I don't understand why a 5star hotel didn't have at least one microwave available for client usage!!!
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7.1review from
bed was excellent, very cozy, i liked the fact that it was right across the street from perimeter mall. The inside and outside garden was very beautiful. They also had a Starbucks! 12:00 check out time. No complimentary breakfast, air condition could have gotten a little colder, bathroom tub could have been cleaner…i saw a few strands of hair.
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9.7review from
Beautiful facility. I would have preferred that the two beds be queen size instead of standard. I am used to having a little more room to sleep in.
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8.0review from
ease of check-in. Friendly staff. Overall stay was great
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4.8review from
Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room! The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.
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8.0review from
About 10-15 minutes from every activity and shopping areas in Atlanta. Fairly close to a Walmart and Target. Service was fine, average. Very OLD fixtures in the bathroom. Had trouble stopping the tub to bathe. Toilet took awhile to flush. Charged me $40 extra as a "deposit" and had no knowledge of this. Parking was tight in a underground garage. Fairly old hotel.
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6.2review from
The hotel was in a good location. Plenty of stuff to do. Great, safe, clean, family friendly mall within walking distance. Covered parking, with elevators to hotel lobby. We could not turn down the heat in our room, unit on wall broken. Had to turn unit totally off. Needless to say, one stuffy restless night. The pool was really , really nasty. Water was very cloudy, couldn't even see the bottom of the pool. There was all kinds of dirt, hair, film floating on top of water. Parking garage is very tight.
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10.0review from
I literally just slept there during a very busy two day event, so I don't have much to base service on. It was very clean, professional looking. The staff were very friendly. The parking garage was a bit tight and difficult to get out of when others were trying to get in. I suspect it was constructed long before mammoth SUV roamed the world.
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7.7review from
Beautiful views We could not check in early. Our group arrived at approx 10:30 am; we did not check in until after 2:00 pm No complimentary coffee.
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9.7review from
The hotel is amazing beautiful clean and love the private garden. The location was great right across the street from the mall.
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10.0review from
Beautiful layout, waterfalls in lobby. Expansive grounds and trails.
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8.5review from
The rooms are extravagant - especially for the rates!!! I would like to have had complimentary breakfast available. More importantly I don't understand why a 5star hotel didn't have at least one microwave available for client usage!!!
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9.7review from
Beautiful facility. I would have preferred that the two beds be queen size instead of standard. I am used to having a little more room to sleep in.
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8.0review from
ease of check-in. Friendly staff. Overall stay was great
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8.0review from
About 10-15 minutes from every activity and shopping areas in Atlanta. Fairly close to a Walmart and Target. Service was fine, average. Very OLD fixtures in the bathroom. Had trouble stopping the tub to bathe. Toilet took awhile to flush. Charged me $40 extra as a "deposit" and had no knowledge of this. Parking was tight in a underground garage. Fairly old hotel.
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10.0review from
I literally just slept there during a very busy two day event, so I don't have much to base service on. It was very clean, professional looking. The staff were very friendly. The parking garage was a bit tight and difficult to get out of when others were trying to get in. I suspect it was constructed long before mammoth SUV roamed the world.
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7.1review from
bed was excellent, very cozy, i liked the fact that it was right across the street from perimeter mall. The inside and outside garden was very beautiful. They also had a Starbucks! 12:00 check out time. No complimentary breakfast, air condition could have gotten a little colder, bathroom tub could have been cleaner…i saw a few strands of hair.
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7.7review from
Beautiful views We could not check in early. Our group arrived at approx 10:30 am; we did not check in until after 2:00 pm No complimentary coffee.
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6.5review from
Location Services seem to be declining.
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4.8review from
Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room! The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.
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6.2review from
The hotel was in a good location. Plenty of stuff to do. Great, safe, clean, family friendly mall within walking distance. Covered parking, with elevators to hotel lobby. We could not turn down the heat in our room, unit on wall broken. Had to turn unit totally off. Needless to say, one stuffy restless night. The pool was really , really nasty. Water was very cloudy, couldn't even see the bottom of the pool. There was all kinds of dirt, hair, film floating on top of water. Parking garage is very tight.
