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Almost everything. We love this place, everybody is so kind and the landscap is beaultifull. The breakfeast is superb. The rooms are spacious and very confortable. The matress was old and deformed. Need to be replaced urgently. Doesn't macht with the hotel category.
The beach at Sole hotel
The property was very nice...green and lush...great golf. The hotel staff was very friendly and nice. The restaurant/stake house - I think it is a Michael Mina restaurant - the service was horrible...worst I have had for the price point ...and I have dined at a lot of places around the world. I will definitely go back to the resort but I will not eat at the restaurant.
Great location! Beautiful view of the golf course, especially from the balcony. As the hotel is a little dated, the rooms are gigantic. I would consider coming back in the future. Hotel is a bit dated, but well kept. Valet services takes long, so make sure to ask for your car 10/15 min before you need it. Be aware that there is a $12 fee for room service. Very few hotels charge this type of fee, since we are already paying a premium for the food.
Right on the beach, nice hotel, great view. Most of the staff are very friendly. There is no parking and you have to valet your car. The valet's aren't very nice especially when you have to get your car back.
The beach access was perfect. The pool was clean. how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.
Beach front hotel with easy access to the water. Valet only parking for $20 a day, charged for breakfast with tip included ($32 for 2 of us). Incredibly dirty and outdated, furniture was broken. Very loud, lobby bar overpriced and served obviously drunk patrons.
The only thing is good for this hotel is location. Hotel is old, moldy bathrooms, windows that are not secured, on a windy day feels like windows will fall off, and you can hear the wind at night, which is loud. You pay for your stay, yet if you want to use lounge at the beach, they charge you additional $30.00 fee daily per person which is not included in hotel fees, I feel this hotel is a rip-off.
Very friendly staff. Complaints are fixed promptly. Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.
There is absolutely nothing positive about this hotel shy of possibly where it is located. It is delapidated, outdated, dirty and staff are rude with the exception of the bellman. In all my years I have never stayed at a worse hotel.
Everything The cleaning lady would come very late in the afternoon
Not much The facility was extremely dirty. The one upside was the location that it had a pool on the beach and even that closed at sundown. The door had a mag card key slot that didn't actually work, we had to use a hard copy key to go in and out. We also had to manually lock the door each time we came in and out. there was a room next to us that was empty and really creepy with a big pad lock on the door. Everything was very outdated, the grout in the room and bathroom was dirty and almost black. The valet was $20/night on top of $15/day resort fee on top of nightly rate and the valet took 20-30 minutes each time to get the car. The staff were pleasant I had no complaints about that but overall the facility was just outdated and did not live up to the photos online.
Water front intent as it was built Our first room pest problem noisy Ac rattling water pipe leaking toilet and more Totaly out dated second room pest multable ant roach leaking shower second day we could not turn on to shower arrogant house keeping noisy Ac furniture and doors falling a part pool staff arrogant and don't know how to handle some guest have zero understanding others disrespect female we have to call security to handle just do your self a favor stay a way
The location is excelent The Check-In hour at 4:00pm its too late!!! and Check-Out at 11:00am... that's a rob!!! Most hotels have their check-in around 1:00 to 3:00pm, and the check-out at 12:00pm...please fix that!!! ...and above that, a bald man in the front desk was very despot and conceited. Nobody wants to return with that man.
Not worth 200 for one night
We liked being on the beach. The Bell hops were very helpful and prompt. Food was bad and expensive. Room was loud, stinky and tiling was bad enough to stub your toes on. Additional 'resort' fee and valet charges made the place $35 more expensive each day than the base price implies. They gave us a first floor room for our anniversary with no view and loud noises on the roof. Don't stay on the 1st floor.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Worst cell and internet reception
They aré remodeling all the hotel, so all services and features are not available
Nice people and when things weren't right they made it right.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
The sense of continuity -- this is an old-school timeshare condo, in contrast to the giant glitzy high rises around it. Relaxing and unpretentious rather than glamorous. Surface parking instead of valet. Access to the gorgeous beach and a nice swimming pool. Grounds are nicely landscaped. A lot of businesses within easy walking distance, including restaurants, bakeries, drugstores, etc. Nicely equipped kitchen so you can actually buy groceries and eat there instead of going out all the time. Layout of the unit was a bit odd -- mainly, the bathroom was difficult to navigate since the door had less than an inch of clearance in front of the toilet, and there wasn't really enough room to hang up towels. Our coffeemaker blew up when we tried to use it, though the maintenance staff was very prompt in replacing it. The exterior trim of the buildings -- doors, windowframes, railings -- looks a little battered.
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
Too expensive to its level.
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
The staff were very helpful, the suite was exceptional
close to the beach
You will need a car or fairly long and expensive cab rides to go anywhere fun
The location is the best.
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
The room was very small comparing to other hotels of same category
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
Nothing Toilet backed up smelled like a porter potty wouldn't plunge it, no cold water, rude staff fire alarms going off all night and the building was under a fire ordinance they didn't pass inspection.
Na It smelled like mold. ...the gas was off and there was no way to adjust the temperature in the room it was freezing.
Nothing dirty lobby, room with cockroaches, broken bed, smoke everywhere
ABSOLUTELY, NOTHING, FILTHY DISGUSTING FIRE & HEALTH HAZARD,SHOULD BE CONDEMMED ASAP, & NOT BE BOOKED ON THIS SITE!!!! dirty lobby, room with cockroaches, broken bed, smoke everywhere Poorly maintained. Smell was terrible. Room Was dirty on the inside and smells moldly very very disappointed. Also also those unexpected fees no cold water, rude staff fire alarms going off all night and the building was under a fire ordinance they didn't pass inspection. NO WORKING ELEVATOR FOR 3 DAYS Hotel did not feel safe, with a very strong smell of marijuana in our hallway and very loud groups of people at all hours in the hallways waking EVERYONE UP, GOT A SINUS INFECTION, AND OTHER THINGS
We loved the price and location!! Old hotel but bed was nice and clean and the kitchenette was awesome!! Customer service wasn't excellent, couldn't check in until 4p and we flew in from TX so we had to hang out until then. Old hotel and many of the shops are empty - seems kinda abandoned wheich is ok if you don't like too much traffic.
Nothing Poorly maintained. Smell was terrible. Room Was dirty
Closed to the beach Poor customer service and delay in room delivery
On the beach. Dirty - (IN ROOM - dry boogers on bathroom walls, extremely dirty A/C vents and bathroom exhaust, stains on carpets and kitchen ceiling tiles) (IN BUILDING - Stained and falling ceiling tiles around lobby, Hallways smell like stale dirty store) - I did not see any cockroaches on my stay like other customers have stated. I checked for bedbugs as well and did not find any in my room. Staff - A few Rude members. One member was listing and singing to "50 cent - many men" while checking in guest. REAL PROFESIONAL. I was shocked at how loud the music was and how they made it seem like it was ok. Location - Although it is on the beach, this hotel is far from everything. There is nothing around here for families. Maybe 5-6 bars but only 3-4 spots to eat from which the food is not family friendly. One restaurant on google maps didn't even exist and no one knew what I was talking about. The Store - Do not buy the cooked food there unless you are watching the staff make it in front of you. I ordered a pizza. I noticed the girl had a slight cold, she got the premade pizza from the back room, place the pepperoni slices on the pizza, cooked, and cut... All of this WITHOUT washing her hands or wearing gloves. After it was done, I was like NO THANKS, I'll take my money elsewhere. The Room - Outdated. Like a porno from the 80's with the wall to wall mirrors in every room and the ugly flat green carpet. I swear the toilet came from a kids store, it was so small with no tank and a flushing handle I would expect from a public restroom. The A/C in the bedroom didn't work. The kitchen draws and counter top were falling apart. The bedroom closet did not have a pole and hangers to hang clothes. False advertisement - The hotel stated free outdoor parking and a fee for parking in the garage ($18 per night or $22 for valet). There was no free parking anywhere. Apparently, the Parking garage is not owned by the hotel as well as the valet parking. The hotel pool is not owned by the hotel as well (so, the hotel was built around the pool but they don't own it - WTF?) The language Barrier - Some hotel staff members and the stores inside the hotel look at you like you have 3 heads when you talk English to them. Are you serious! If you work at a tourist spot, you better know F-ing English (THIS IS AMERICA!) Hotel Overall - Not what I expected for a "Resort". I have had better service and experience at Econo Lodge and Motel 6. If you add up the parking lot fee's, the daily resort fee's, and your room cost - It would be cheaper to go somewhere else. THIS PLACE IS LIKE A "HALF-WAY HOUSE" FOR HOTELS.
Hotel nice on the outside, great location but dirty on the insideand smells moldly very very disappointed. Also also those unexpected fees Renovate
The boardwalk and beach. The hotel room was disgusting. It smells like mold throughout the building. Didn't have my reservation upon arrival. They charged me twice for my room taking out almost $600. There is no free parking. You have to pay $18 to park in the public parking garage.
The hotel is old, run down. Carpet nasty, was charged to park eighteen dollars a day. No one came to clean up the rooms I complained to the front desk they did nothing. There here was no blanket on the bed when I arrived. The bed was making noise, it was suppose to be an ocean view but the windows was boarded up, dirty and disgusting. I will NEVER go back there again. This was a gift for my moms birthday and it was her worst birthday gift ever.
It was by the beach Night staff was absolutely totally rude! The hotel stunk of mildew! Our room was extremely cold with no theromastat! 1/3 elevators worked! I could go into details but I'm not. We will just never stay here again or recommend it. If we didn't book weeks in advance, we would have stayed in the Marriot a couple doors down.
the location of the hotel and the and the services that we receive where perfect
Location, Location, View. My wife and I had a oceanfront room with a great view. This was by no means a luxury room, but was quite adequate. We had a king bed plus a small frig, a microwave oven, coffee machine and the room was exceptionally clean. The parking was free in a close by lot they own. There are many reasonably priced restaurants very close. All and all we had a pleasant experience. The elevator was not working, but no big deal, it was only 1 flight to climb. There was no construction going on when we where there, but they have some renovation planned in the near future. We booked the deluxe oceanfront room which is on the corner with 2 windows and it was not available when we got there. We had to take the oceanfront room with 1 window and smaller than the deluxe. Not nice, but no big deal since we did not spend much time in the room.
The hotel was located right on the boardwalk with a great view of the ocean. It was, however, under some construction. The roof was being tarred but the smell did not reach our room. There was a little banging and drilling during the daytime but not too bad. All in all, we hade a pleasant stay. The room was just the basics with a small refrig and a small TV.
The location of the hotel was nice, and the beach was beautiful. Lots of neat shops and places to eat within walking distance. Dirty towels, stained sheets, dirty blankets. Loud obnoxious people all hours of the night. No phones in rooms, and desk not mannned around the clock. No elevators. Constant construction. Overeall very dirty and run down. Plastic on matresses, so sleep was impossible.
That it was located on the beach. Elevator was not working. No phone in room. Water pressure was terrible--took too long to get hot water. Dirty cup in microwave and used coffee filter in coffee maker.
The room was clean and had an oceanview.
this is not hotel. this is building under construction.terrible place.live in this place not possible.
After reading many of the other reviews we were afraid that it would be terrible but I have to say we enjoyed the hotel - basic no frills but comfortable and convenient. Can imagine how nice it will be when the refurbishing is completed. One thing I would have liked is better towels.
Beautiful ocean view from room. Beds were comfortable and the television had a lot of channels. They were doing construction on the roof at 10 am when we getting ready in the morning. It was quite noisy.
Definitely not somewhere to spend your entire vacation, but its a decent place to sleep at night. Much better than other places by comparison! I saw some nasty hotels in Miami. The location is great, right next to the beach.