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9.6
Cons: There were not enough Avis personnel to efficiently check-in our car when we were returning it.
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2.0
Cons: The agency only had available pickup trucks or big vans (12 pax), when I really needed a compact/normal car. Then, they took me to pick up the truck which was 5 miles from the rental location, I was not clearly told that the pickup truck was in a remote location. I ended up canceling the rental and using Entreprise
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