Would you like to save as your currency permanently or for this visit only?
I had allergy problems in this hotel and I could hardly breathe. There was also a mouldy mell in the air, I assume that was my problem.
shuttle service to airport
Very clean. Free shuttle bus to airport. But next time I will pay more to stay in airport. In this case the hotels closer to the airport were all more than 200 Euro, which for me for a transit stay doesn't make sense. Typical transit hotel with transit atmosphere. They even have a cheaper option next door for 49 Euro
I like simple modern decor, however this was a bit to basic, Th staff was courteous and check-in was fast. The hotel was only 10 minutes away by free shuttle bus from the airport, and we did not need to wait longer then 5-10 minutes each way for the shuttle. We paid over $200 for a triple room, however, what we received was a "converted" double room. They removed the narrow desk at the window and the bedside table, and instead squeezed in an extra bed. The double room was already very small and basic, but with this change it was really uncomfortable. The two single beds that were pushed together to make a "double" (with an uncomfortable crack in between) was only separated by about a 15 cm gap from the single bed, not allowing to fit two legs side by side, therefore you had to shuffle in sideways to get to the bed. The only electric outlets were above this third bed, so since there were no desks or tables, the overnight charging of the ipads and phones could only happen on the bed, making it very uncomfortable to sleep next to it. In addition, the bathroom light could only be turned on with the entrance light, therefore if someone wants to go out to the bathroom, has to disturb everyone in the room with the light. A dim nightlight in the bathroom would be a welcome change. In addition, the restaurant at the 4th floor had a poor decor and mediocre food, and at 60 Euros for two main courses and a desert and water I think it is really overpriced. My lamb was likely over its teenage years, and my boys did not care for the hamburger meat either, although they usually love it.
Location is ok. About 10 min from airport, and short walk to bus station to go into town. Thin walls and very noisy all night. No air conditioning, was sweating all night. No mini fridge.
Nice clean reasonable hotel. Recommended it.
Quiet hotel, even though so close to airport
Very easy check in and wonderful staff. Good shuttle service.. Poor service in restaurant. Young and not well trained staff. Good food though and reasonable prices
Omg they were doing a contruction at the front so much noises
Front desk staff very helpful. Extended my stay twice and never a problem to keep the same room. A short walk into the town adjacent. Rooms were in good shape. It was very convenient as I was taking some courses at Schipol. Shuttle service. The bus was packed when it finally arrived after I waited 52 minutes at the airport. There was a crowd awaiting to get on. I did manage to get on but not everyone who wanted to was able, This shuttle serves the Ibis budget, the Ibis and the Dorint hotels So you get 1 and 2 star shuttle service to a 4 star hotel. The bus did go directly to the Dorint, but I was the only one to get off there. A 4 star hotel needs to offer 4 star service throughout all its services.
The hotel is an excellent value for the price. The room my wife and I had was clean and quiet. We thought the restaurant was overpriced but the location is within walking distance of a wonderful small town where the people were very friendly and an Italian restaurant and grocery store very close. The bus to the airport was on time but sometimes crowded. Overall we would stay there anytime we are at Amsterdam airport.
Breakfasts are wonderful, good range of dishes for the morning start. Very warm attitude of personal. Absednce of the smoking facilities.
The shuttle service from the airport was free and efficient. Staff were friendlly and responsive. Room was clean and comfortable without any excessive noise. There was a nice restaurant and bar. Only that our room originally didn't have a door to the bathroom, they did change us to a room with a door after we asked. At first we thought maybe this was normal in Amsterdam but it seemed a bit primitive to have no way of containing the various sights and smells. it was rather strange to be given this type of facility without any warning.
The hotel was very clean and the room was amazing, worth the money! The staff is very rude and unprofessional. It is so bad that despite the hotel being clean and well kept it isn't worth the stay.
EUR 12,50 parking fee I didn't like the hotel at all. There are much better alternatives around Schiphol. The hotel is generally old and mainly used for stop-overs between long-haul flights and by airlines' crews. Nothing spectacular.
Very convient for getting to the airport, regular shuttle ran between the hotel and airport all day long. Room very modern, spacious and quite after staying in the old part of Amsterdam for a week. Nice restaurant, had a good dinner but breakfast was a 15E buffet, no other choice, expensive but good.
I stayed at the Dorint hotel on the 21 of this month(may 2015) anf it has been by far the worst experience i have ever had! I have stayed there before and i had no complains overall, but this time, there was a person in the recception that treated me really badly with no reason, i was staring at him thinking how come this person works here? I wrote down his name(Victor Brokke) and i wanted to talk with the manager but i had no time because i had an early flight and i was kind of late, too diferent than the morning recepcionist that was so nice and professional, when she asked me how was my experience i told hee about the missunderstanding that happent that night and she said she would take care of it. Really, they lost a customer, i travel to the netherlands at least 3 time a year and i love staying in hotels close to Schiphol because of the facilities such as close to amsterdam and also shuttles to the airport. What they dont realized i think is there is over 50 hotels in that area, and the Dorint isnt going to be one that me, relatives or friends are going to stay in.
I asked to change my room and was immediately accommodated.The new room was quite nice. Clean bed and facilities. The first room I was assigned smelled strongly of smoke. I asked for a change. See above. The hotel's common areas are badly in need of upgrade. Too many stains on carpets etc. Also, in my room, the upholstery on the desk chair was torn. These are the reasons for not wanting to recommend the hotel to others. It was fine for the one night, but I would try somewhere else for any longer time.
Hotel staff were very welcoming. Room was very clean, bed very comfortable. Large room, plenty of storage. Breakfast room was very nice with a good selection. Shuttle bus very prompt and driver very helpful with luggage. I was staying overnight at Schiphol between flights. Hotel is a little far from the airport, especially if you are arriving late in the evening. No ramp up to the door at reception. Had to carry heavy suitcase up several stairs.
Booked room for $75 after missing flight. Shuttle was provided at the airport. Was very clean and nice for the price. Staff was friendly except for shuttle driver. Nice looking pool, sauna and steam room. Restaurant staff was nice. Shuttle driver was rude on the way to the hotel. Restaurant was expensive $15 for hamburger. Had to wait till exactly 2 pm to check in they wouldn't check us in 10 minutes early.
convenient because nearby airport
the receptionist greeted us as if she had been a friend waiting for us to arrive. that was nice. the resturant was right there. the shuttle dropped us off a block from the hotel and we had to ask how to get there.
Close to airport. Restaurant had very limited menu. Service was not memorable.
Great free shuttle bus service to and from the nearby Novotel (to the airport/train station). Clean and comfortable. The steep stair case. Old, small TV, no wireless as promised.
Friendly and helpful recption staff. Prompt checking in time. There were no coffee or tea making facilities in the room. I requested for a quiet room but the room was near the road and noise from passing traffic disturbed my rest. The room was quite warm and opening a window meant more noise from outside, and no fan or air conditioning.
design, comfort, friendly staff, nice restaurant, price, close vicinity to airport the breakfast buffet. I like a cup of coffee and a slice of whole grain bread early in the morning. The buffet is a bit pricey for what it offers besides.
no lift, no selection of eating places nearby
Very close to Shiphol, yet quiet. Promised internet connection was not available. Major problem, given need to check in and print boarding passes for next day's flight.
Cleanliness and gfood hospitality of staff Lack of internet access
Easy location and very friendly staff Walking to the bus and the bus being very late Hotel room very noisy early in the evening due to kitchen staff in the back
The Hotel is pretty and clean. The staff was kind with us; they even talk italian. Far from the center. Anyway there is a free shuttle to airport every 20 min and the airport is well connected with the center of Amsterdam.
This small friendly, clean hotel with a nice restaurant in a typical Dutch village close to airport serves me well every time I have a layover in Amsterdam. Shuttle goes to Dorint Hotel, a five minute walk from De Herbergh Bread selection for breakfast is poor - none of the hearty Dutch Roggebrot on the buffet. Stairs are steep but usually staff helps carrying up my bags. A bit pricey.
the staff was very friendly and helpful and the access to the airport was great!
Yes. Value for Money Since most of the functionalities are controlled by computer, it needs lot of improvements. The software misbehaves frequently. In the mid night, all lights switched on automatically, TV switched on automatically. Etc.. The shower Handle is tough to use (while the hand is wet)
The voip phone system - such a pleasure not to be ripped off for phone calls! The free wifi was also very fast. Lack off a small desk for a laptop. The little round tables would be ok except that the lamp stops the laptop from being opened comfortably.
Almost everything. I really enjoyed my stay, and have recommended the hotel to colleagues. This is a 5-star hotel at budget prices, and if the format remains unchanged will be a huge success. Great news that one of the next hotels will be in Glasgow, which is my 'mother' city. No.
Location at the Airport Terminal with easy access to Schiphol Plaza This is my second stay there for the last 12 months. However, this time the rate was almost double in comparison with the first time - November 2008!
Unique hotel located within walking distance of AMS airport. Very helpful staff and good hotel for a solo-traveler.
The bed position was uncomfortable. Although the hotel has WiFi available there is no convenient table to put a laptop on
The modern style of the room with the technical enhancements and free movies on demand The shower was a bit tricky
I love the iPad-centric room controls. Great selection of newly released movies. Comfortable bed with a great TV setup. Temperature controls don't work very well - the room gets very cold at night even though I set the temperature to 70 Fahrenheit. The toilet and shower design are fun and just fine for a single traveler. When traveling with a partner, there "tube" designs dont provide any privacy, especially for the toilet. Perhaps adding a fan or some ambient noise to drown out toilet noises could help keep the mood romantic, hahaha!
I like the bar and staff I do not like the price. For this price the breakfast is free at other hotels.
Very clean and effficient. Spotless, close to airport, very very modern. This place was bizarre. We felt like the Jetson's. Space age, really. Very wierd experience
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
The location Furnishing of the rooms
Location Scruffy corridors and dark bedrooms
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
Check in/ out not very efficient
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Very relaxed friendly atmosphere
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
NH is the ground zero for Amsterdam
Three adults, including myself, stayed here a day before and after a cruise. The hotel was a great price and offered three single beds and a very large bathroom. Being from the U.S. with limited public transportation where I live, I did not realize that the tram is different than the train. We thought we could take the tram to and from the airport and port, but you need to take a taxi, so that was a little disappointing. The tram is an excellent way to get downtown, though. You pay right on the tram, 7.50 Euros for 24 hours. The staff was extremely helpful in giving directions regarding navigating the city and helping answer a variety of questions. They even ordered taxi pick up for us. No cotton washcloths No alcohol on the premises Small refrigerator No ice? Limited dining in the area Must take a taxi to/from airport or port, the train is too far to walk with luggage The price the hotel quoted us for the taxi was incorrect. The taxi companies charged more.
Great rate (much less than hotels downtown) and included free breakfast, wifi and had friendly helpful people who all spoke English. We did not realize that we would have to take a tram to the downtown part of Amsterdam where everything was located. If arriving with suitcase from train station, go out the BACK door of Central station and then go down stairs below and look for Tram 12 to get to hotel (2 stops) If not, it's a 10 min walk but a bit tricky initially to find. To go to the Airport, we had to take Tram 12 to Central Station and then the Train 1 stop to the airport. To go to the area of Amsterdam where most of the museums were, we had to take Tram 12 (near hotel & comes frequently) and then change to Tram 6. Since we were there for only 2 days we'd rather just step outside of our hotel and be in walking distance without public transportation. The hotel is basically in suburbia. (About 15 min or so into the City though.) The only option for dinner is their $29 buffet. There is a restaurant 5 min away, Cafe Pistau though that is excellent).
The staff was friendly & helpful we had a tram stop 5 minutes from the hotel that takes you to central Amsterdam you can buy day passes right at the Hotel.The breakfast bar was good but it's not cheap the same goes for the dinner.We ate in small cafes while touring Amsterdam it's a lot cheaper that way. No washcloth in the bathrooms they don't use them in Amsterdam so bring your own.Parking was 15 euros per day unless you can find a spot outside.
Location is awesome, ca. 20 mins to the old city with tram, tram station is just few steps away from hotel, if you come back late after 1:00 in the night, there is a bus connected Breakfast is good, 15 euro is cheap for Amsterdam.. Actually no
Great staff, one not so friendly but hey! This is Amsterdam! The rest more than made up for her. Very clean. Very modern. Very COMFORTABLE. Transportation into city center was not bad at all with bus and tram station nearby and a main train station within a 12 minute walk. Pay for breakfast, pricey but worth it. Everything was great, I plan to return and recommend to all my friends and family.
The tram is right outside of the hotel. Very convenient for traveling to the train station. There was also a store that was close by as well.
Nothing The picture they show of the room is not even close to what I had to stay in. My room was old, smelled horrible, most of the lights did not work, and the shower head was broke. This has to be one of the worst experiences I have ever had in a hotel..
Location was great. The room was clean and comfortable. The noise from the street was absurdly loud at all times of the night. The hotel provides earplugs by your bedside.
the overall experiance
Best Staff ever very friendly and welcoming
The hotel staff were very friendly and responsive. We were upgraded to a nice room. The breakfast was fantastic, probably the best we had had in a long time. The location is perfect for any visitor and Amsterdam is one of the most picturesque cities in the world. Also to note, people in Amsterdam (including all the hotel staff) were extremely friendly and ready to help. Loved it!
I spent two nights at the NH Barbizon and I only have positive things to say. It was a group of 5 friends and we couldnt be happier with our stay. The hotel in itself is beautifully decorated. The location is excellent across from Amsterdam Central and all the trolleys, but the best part of the hotel was the staff. Daniel helped my friends and I not only with our luggage, but with advice on getting around the city, recommendations for restaurants, and sightseeing. Overall great experience, and upon my return to Amsterdam I will definitely stay here and hope to get assistance from Daniel!
Other than the location, this place really was just so-so. Most Marriott Courtyards are cleaner, more comfortable, and have much better service. For the price, however, it wasn't a bad deal and proximity to both Amsterdam Centraal and many tourist attractions made up for the lack of aesthetic appeal and customer service. Breakfast was not included and would be an addition $30/person. At that price, it should include a packed bong and tickets to the Van Gogh museum. Rooms were terribly outdated and not in a quaint Dutch way, but in an oddly 80's post-apocalyptic manner that made me question why I wasn't staying at a hostel. Our shower didn't even have a door or a curtain. 5 stars!? Are you kidding me? Europe must max out on a 10 star scale.
Great location near train station and city. Good views from the hotel. Room was large and bath was too! Room was dated.
The location is great, opposite Centraal Railway station and you avoid the added cost and hassle of catching a cab to your hotel. Most tourist spots are within walking distance. Staff was great, they let us check in early and check out late which helped us a great deal. Some of the advertised facilities were not available during our stay but it did not really matter to us.
Great location, close to airport as well as only a short transit ride to downtown. Can't stress how helpful the complimentary ride to and from the airport was. Would definitely stay there again. No resturant in budget but regular ibis hotel right next door with everything you could need. No resturants nearby other than one in the next door hotel and a McDonald's across the street. Room was a tad small but definitely manageable.
Very unfair !! Caution price is not right that the only parking 17.5 euros !! Small room not recommended at all !
It was cheap and near the airport with a shuttle Small rooms, the bathroom was not very clean, minimal amenities
Close to the airport and free shuttle to and from the airport. This hotel caters to families - there were numerous children running and screaming in the hallways at all hours. I was a single adult, and requested a quiet room because I had to get up at 4:00 am for a flight. They put me right next to the elevator, and on the other side was a room with 2 unsupervised children. It was a terrible night - and frankly the 'budget' price wasn't really very budget. Not worth the money, and I would not recommend it. Next time I want a night like this, I'll sleep on a bench IN the airport, for free.
It was quiet and convenient.
Due to shuttle from Airport the queue for check in was bad - 10 mins
The food in the restaurant, the wonderful and welcoming open fire and the very high standard of interior design which was very stylish. We have stayed at this hotel over 20 times both on business and pleasure and love it. Despite this however the Manager was unable to offer any form of refund when we explained our Son and his friends would not be joining us for his 18th Birthday weekend as Birmingham Airport had been closed and all flights cancelled. a little understanding would have softened the blow as we were all devastated, especially as his Grandmother, to whom he was very close had died 4 weeks earlier and we were all really looking forward to a wonderful break.This lack of flexibility is my only critisism of what is otherwise an excellent hotel.
Good price- bus to airport was very convenient and free. Good deal for price. Hotel hallways (and to some extent the room) smelled like weed and cigarettes. Budget rooms were very outdated and didn't feel very clean.
I was impressed by the level of service from the personnel. I had forgotten my BB in the hotel , so I called in five minutes they called me back to say that they had found it.
Free shuttle to the airport. The rug was stained and one of the upholstered chair was soiled. Also, no coffee pot or supplies in the room.
Late dinner, early breakfast, airport shuttel Airplane nois in the morning
Comfort and value
The Quad rooms are really huge and very comfortable. More than sufficient for our family of 2A and 3 C. The free bus shuttle between the hotel and airport is very convenient and runs on time. Reception staff were very helpful. They let me use their PC and allowed me to take a few pages printout. Rooms had no kettle. The walk from reception to the rooms using two separate lifts was a bit tiresome. No help from the hotel for this.
quality of your dining facilities and quality iof the food
convenient to airport - lovely dining room and delicious food. it was a little further from the airport than we thought and we were very isolated.
very good hotel, friendly staff, very nice rooms. expensive breakfast, a little bit far away from the Center
Our stay at the hotel was fantastic, probably one of the nicest hotels we have every stayed in. The price was very reasonable, and it was easy access to the centre of the city. The room was beautiful, and clean. We had a lovely stay, thank you. There was nothing that we didn't like during our stay at the hotel.
The room was really nice and comfortable. Very modern with good facilities in the room and hotel. The location was ok only a ten minute walk to the tram which takes you straight into the city of Amsterdam. Was nice to be close to the city but away from all the hustle and bustle. The staff were helpful and advised me and my partner on any information we needed regarding getting to different places we wanted to visit. The Skyy bar on the tenth floor was great. Gorgeous decor and the cocktails were fab!! Overall our trip was really good and would definatly stay there again and recommend to others. The only thing was having to pay to use the sauna in the spa although the swimming pool was free it was expensive to the sauna. Every spa hotel I have stayed in it was free so I wouldn't have expected to have to pay for this.
We liked the mirrors (especially the big one in front of the bed) and also the window between the room and the shower :). We also loved that we could sleep till late. The location is quite convenient, it's very easy to get from and to the airport (Lelylaan station), and also to the city centre (trams 1 and 17). In the shower there was a mild smell of sewer, from the drainage. Also, the toilet should have its own sink.
Good room Room towards the motorway. Earplugs helped.
Food parking facilities good isolation from streetnoise view from cocktail bar on top of the building No information of costs of sauna, this was a surprise at check out Water streaming in the bathroom while showering No bathrobes
Check in time is too late, 15:00.
breakfast was good althought expensive (17 euro pp), a lot of choice. The swimming pool was not that big but okay for a quick swim Using the sauna was an extra cost (10 euro pp), the lounge area was not always clean
The room was an absolute fantastic room. Spacious, stylish, comfortable and clean. The staff wereaslo friendly and helpful. Extremely close to the centre although if you are not familiar with the area a sat nav would be an advantage
Clean , tidy Reception was a bit cryptic, not so freindly and lacking in advice
There's a complimentary airport shuttle and it's only €5 a person for hotel to airport. Located right next to the tram. Only €7,50 for unlimited 24 hours on the tram and it brings you to the center of town with the Anne frank house or dam square if you get off at the next stop. Staff was very helpful and friendly. Very clean and comfortable bed. The price was a little steep in the restaurant on the 17th floor since the food wasn't amazing but it was pretty good. I recommend the quesadillas if you like cheese bc that was my favorite. Other than that I highly recommend this hotel!
-close to a coffiehouse -close to metro and bus -rents bikes and scooters per day -nice comfy rooms -clean -nice showers -On the day we checked out a guy came early to see if we left and continued to do so every two hours or so. Once we left we had forgot a bag and went back up he was going through said bag, and freaked out once he saw us. We just took our stuff and left not wanting to make a big deal. We later found out he stole 30 euro from the bag. Not a large amount, but still be wary. This is true everywhere. Never trust your money alone anywhere.
I really liked the staff who were always helpful in all the questions we had. The room was very modern.
The staff are excellent I do Think Ther price is high
Lovely comfortable room, nice decor, loved the dimming lamps. We had to queue to check in, and after our long journey to get there, we were tired and wanted to go up to our room as quick as possible.
Location Being overcharged/ They cached my deposit and failed to return it! (50 Euros)
Excellent location, 3 minute walk from Amsterdam Centraal
WiFi did not work in my room (signal too weak) but worked well in lobby
The attitude and helpfulness of staff was very good. Cleanliness and presentation was good The location suited us very well The breakfast room was too much of a crush and could have been laid out better. The afternoon coffee and evening bar facilities were given low priority.
The location and the quality, cleaness of the hotel
Good colours, style of reception and breakfastroon was pleasant, fireplace at receiption were really nice. No fitness room at the hotel. Wholefloor carpet is not same style than other things. Corridors ugly.
Great staff knowledgeable about area and willing to answer questions and provide direction. Rooms are clean.
Hotel staffs were professional and polite. Free Wifi is a bonus! It will be nice if breakfast is included.
location, nice hotel
Excellent all round! Will definitely stay here on future trips to Amsterdam. No iron or bathrobes!
Location and extensive facilities of the Okura; excellent staff and services.
food, concierge, services, fantastic hotel we were charged for bar food that we did not like and sent back to the kitchen. The burger was rare (should not be rare if minced meat) and the chicken was underdone and no 'leeks julienne' was served with it, though advertised on the menu.
I am particularly greatfull to Louis (staff) who made my stay amazingly wonderfull the house keeping.. i recognize that we left the room a mess, but when we came back the only thing they did was the bed! they didn´t reload the mini bar, or clean the tables..
Perfect business hotel - great facilities and attentive staff. Good choice of restaurants within the hotel.
The breakfast is great. Over priced - not value for money.
Great health club, very nice deluxe room Air conditioning didn't cool very well, furniture in room had defective drawers, cost of laundry service was outrageous, there isn't a good "normal, everyday" restaurant in hotel - all restaurants are expensive and fancy
very nice and good hotel. It is little bit far away from the center of the city.
the location liked every thing
The staff members were friendly and accommodating My room was not cleaned until quite late in the afternoon. I had expected it to be done earlier.
The hotel has great restaurants. My room was in need of a refurbisment and was certainly not 5 star. Shower did not have enought pressure. Cheap toilet paper. Paint at the bottom of the door was completely coming off. I have stayed in better hotels in Amsterdam (e.g. Dylan)
A fantastic hotel with superb staff. Very helpful and welcoming.
The staff was helpful and friendly. Beds were comfortable, but small. No good coffee in the room. Housekeeper did not take a fast food garbage bag out. She left it exactly where I left it. No hotel shuttle, like you would expect with a 4 or 5 *
This is the third visit to the hotel. This is a very clean hotel and we have no complaints about service. The restaurant and bar prices are very high compared with other establishments we visited. The heating in the room was inadequate and we could not get it higher, the weather was very cold at the time of our visit.
Friendly staff, comfortable beds. Breakfast was to expensive so we went out to eat.
The hotel overall was ok. The room was clean and had nice amenities. The staff was polite. I was a bit disappointed that we had a hard time getting a hold of room service on a couple of occasions. Also, we were awakened by loud noises made by the staff on the first morning after we arrived. We were exhausted from travel and could not go back to sleep because of the distractions.
Service wonderful! Only complaint, a/c not strong enough
The room was great, the staff was very nice, and I had a great experience overall. The restaurant is pricey. I ate dinner in town. Breakfast is reasonable, if you reserve it the night prior. Good food though.
We very much liked the hospitality in your hotel especially during breakfast the staff was helpful and gave us a comfortable feeling It was a pity that the shower was leaking into the bathroom and the water gathered round the toilet which made the floor very slippery.
staff wanted 1 bouble and 1 twin room got 2 doubles
They made me sign a pre-authorization with the room rates + 50 euros per day for frigobar (so expensive). When I did my check out (I paid in cash) they couldn't cancel this pre-authorization with the machine (they sent a fax to the credit card office) and I am always very afraid of this kind of cancellation. I had to change my room 3 times (the door didn't close well, they gave me a double bed but I have asked for 2 sigle beds, etc). They didn't have someone to help with the luggage (when I arrived and left the hotel).
I do not recommend this hotel.
The Staff, The atmosphere, the cleanliness, and the service...
Please write at least 15 words
Beautiful hotel, great architecture, friendly staff, facilities in room (like nespresso machine, free minibar and great bed), right in the city centre, reasonable prices for food and drinks. Just a small thing: the hotel is a bit of a maze, takes a bit to figure out how to get from your room to the reception, but the staff told me that new signs will be there soon
everything it waas a very nice stay more light in the room. That's my only remark. Please do something about this because it's too dark in the room!!!
Good comfortable rooms Hotel still being refurbished, so some things not yet finished in hotel and the room. i.e. no toilet door and shower leaked badly as door seal seemed to be missing. However, the room was comfortable and the bed was simply delightful.
Art Nouveau hotel;you need to like it to enjoy the hotel,which is beautifull than ; large rooms, well equiped (surprising free of charge minibar, including alcool),nice restaurant and buffet breakfast(a little bit expensive) ,beautifull spa with swimingpool.Close to the railwaystation,at the border of the old centrum. Reception not "5 stars" due to small office,waiting time if some other people arriving simulteanously , and to few personnel at the concierge office !
The best things in the hotel are the free minibar, the location and the helpful concierge employee mr.Roel Smits. Overall my staying in the hotel did not meet my expectation (I expected more for what I paid).
good area and historical building
it was an amazing hotel ,the room was superb , the hotel is located neer by the sentral station i liked everything
Beautiful hotel, very new, nice comfort inside, especially the coffee in the room The glass bathroom door is spectecular, but somewhat unusual for me.
Good location, big and clean rooms,nice staff, value for money
nothing Had booking confirmation in-hand. Manager asked a ton of questions, asked me to email her the confirmation, wasted a half hour till she finally told me the reservation cannot be honored because their reservation system was already closed, meaning they overbooked and refused my reservation after I already showed up at the hotel. They wasted my time. They were rude. They tried to blame me even though all i did was book online. They provided no assistance in getting a different room in the city. Awful experience. BE CAREFULL ON BUSY NIGHTS, THEY OVERBOOK.
I liked the location and the style of the room. We wanted to make some tea as it was quite cold in Amsterdam but there was no tea pot. We asked the service and it appeared the tea pot would cost us additional 6 euros. I think tea pot should not cost anything in the hotel of such level.
Very central location, clean, friendly, well-furnished.
Excellent location, which is why I would still recommmend it. Not particularly good value for money. There were rennovations taking place making the room a bit noisy duraing the day. 30 Euro pp breakfasts are too expensive and should have been included in the rate
The location is perfect, walking distance from the train. We also walked both days from the hotel through the neighborhoods to the museum district and back. The breakfast and cocktail receptions were an added benefit.
Good location, helpful staff, nice bar.
Paid extra for lounge Lounge didn't have food available all the time Lounge should open at 5 am We were with my handicap father and the hotel lobby is handicap accessible but it would be a real problem if he had to leave quickly.
Great location. great food, friendly staff. pricey
We thoroughly enjoyed our time in Amsterdam and couldn't have asked for a better hotel. Very comfortable, immaculate, great location, incredibly friendly and professional staff. Would definitely recommend this hotel for pleasure or business trip. nothing
Great central location. Nice, business-class hotel with good facilities and service. Ask for room facing courtyard, which is quieter than street side. Kayak price of $170/nt incl (very good) breakfast was great deal for this property.