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It is isolated place but offer you complete services. The bed can be more comfortable.
The massage at the spa was the only thing worth the money. The staff was not at all helpful, the rooms and the entire hotel is done as to be luxurious, but at a closer look everything was built and arranged with very cheap materials.
Great value for money, great staff, large area with golf fields good for walks, high speed internet (albeit cabled), comfortable rooms Breakfast was good, but the same every morning
The complex is not entirely finish - but the golf courts are ok and the rooms are very clean. The furniture is new and very modern, AC in every room - we had 2bedroom appartment. Also, surprisingly, it had 2 bathrooms - we expected only 1 :) Service at the restaurant was excellent (on breakfast croissants were over and when asked, they brought warm ones directly at our table, than to the buffet). The complex is huge. But the swimming pool compared to its size it is rather small. Breakfast had few chioces - they were good tasting, but less than expected at 5* . True, when we stayed, there where not many tourists, so maybe when full, they have more to choose from.It ia far away from city and beach not so close. But there is a shuttle bus leaving when you ask them taking you to the beach. The beach is nice (you have to pay for sunbeds and umbrellas).
great golf course and one particular guy was always around to offer help. getting to and from the beach wasnt easy and the reception people didnt seem to have much communication with the rest of the complex (restaurant etc)
despite the fact that the hotel is not fully operational, our stay it was a very pleasent one. no
The location was on top of the seaside cliff. Very nice area. The staff was helpful and the restaurant (country club) was delicious. The furniture in our suite was comfy and the room was clean. The hotel is not completely built. It is only 40% done. The spa options were not provided on the internet and it was too late to make an appointment after we got there. The map also is a bit tricky if you get off the main road.
fantastic weather, Ok food, pleasant staff aircon in room turned off for winter? Very warm weekend
Excellent location, with great view over the promenade and the bay. Big and very comfortable rooms. Nice surroundings and a pleasant 20 minutes walk to the botanical garden along the sea shore (a better choice than through the town). We had difficulties locating the hotel by car. There are no signs on the street. We went up and down Primorska street without finding it and finally we had to ask somebody. The parking fee was 5 lv/day.
Great location, polite staff Some facilities in the bathroom did not work properly
The location is perfect, literally at the edge of the Royal Gardens. The rooms have a beautiful design, are spacious, comfortable and have a gerat sea-view. The staff was very friendly, helpful and proactive. The SPA is also very well equipped.
the spa I would prefer a breakfast buffet, or at least more options for vegetarians
The hotel was clean and the service was very good 1) all the advertising indicated clearly that the bedroom contained a jacuzzi it in fact contained an ordinary bath tub very dissapointing.
It is a charming hotel with helpfull employees. Nothing to complain about
The hotel is new, coquettish, situated at the end of the beach, in a very quiet place. All the rooms are oriented toward the sea, in the back is the green hill of the castle gardens.Very close to the sea. A very good place to swim: no rocks in the water, just sand. The outside pool area is not up to the level of elegance and design of the hotel. The in-room bath tub was stained (not all white), it has the drainage aparrent and it stincks a little. But likely to be so only in our room.
Sea sound just acrros the road. Sunrise in early morning. Good restoran and kitchen. Possibility to walk along the sea beach. nothing.
Accept only the renovated rooms. The old rooms are garbage. Our room was perfect, air conditioning, very nice view to the sea. You can park your car in the hotel complex in the shadow, very useful in the summer. The breakfast reminded me of the communist summer camps. 3 pieces of cheap salami, a very small butter, and a very small jam. Doesn't worth to wake up for the breakfast.
the refurbished rooms are adaquate, the hotel is perfectly placed for balchik's attractions, all in all it was a good stay. I wished we had booked for longer.
Very beautifull location, very nice garden, but the rooms and furniture are old They should renovate this hotel
Very close to Queen Maria of Romania castle. Very queit. Excelent location in a big parc and excelent black sea view. One of the two buildings are not renovated.
I liked the staff and the fact that the hotel was just by the garden. Also the pool was really nice and clean.
cleanliness good; hotel staff kindly, nicely deficiency regarding the freezer
The location, is 5 minutes from the queen's castle, the room - with a view to the sea, the free wi-fi poor breakfast
perfect location, nice swimming pool
value for money
piscine, the view, the park everything, except the bathroom, is old. The hotel has no rules. I couldn't sleep, it was very noisy becouse the groups of young peoples was screaming untill 2 or 3 in the morning. And the breakfast was very poor. sorry, but this is my opinion. It must better management there.
Swimming pool, the design
The swimming pools and the view.
Very pleasant Resort, with a beautiful view on the sea. The rooms are excellent, spacious and very clean.
Great value for money paid. Is excellent for relaxation in extra-season, as I was in October. Is a very nice view and very quiet. The apartments are equipped with almost anything you may need and are quite big. The staff was very nice and helpful. They speak English and they give you recipe. Is 18 km from town but is worth it and you can get there easily by car. I had a lovely stay and I will definitely use it again. They don't have sleepers. :)
Very nice the swimming pool ! The hotel was great. The staff is very friendly.
the accomodation no internet in the room, no SPA, no restaurant, no other facilities
The view from the restaurant is amazing! The one bedroom studio was very spacious and had a very large terrace, I would reccommend asking for one on the 2nd floor or above for more privacy. Beds were very comfortable and the pools were beautiful. Meals were also lovely at the restaurant, although pricey it is worth it for the breathtaking view!!! I would definitely go back again!!! I wish i had been told that only the 2 bedroom studios have sea views as that would have been nice to know when booking. The curtains are very sheer so if you need darkness when you are sleeping you should bring an eye mask (would have been nice if these were provided for you) also I would ask the cost before asking for anything extra you might get a nasty surprise on your bill when you leave. Sheets and pillows were a but smokey smelling even though we requested a non smoking room.
everything it's a bit expensive
The comfort and fitting of the rooms. Design of the resort. The view of the Black Sea is magnificent. There were construction works in the resort area but this could be normal for the period that i have stayed there (April).
huge room, very comfy, pleasantly decorated, close to the sea, nice breakfast and dinner with many options to chose from, pleasant lobby bar with an excellent bartender a strange situation - a chambermaid knocked on the door and decided to lecture us how we should have used the "extremely expensive" tea facilities. to be fair, the rest of the staff were very polite and helpful, but this inappropriate for a "grand hotel" experience has put a new face on things
The hotel is new, close to the beach, with many swimming pools; the deluxe studio rooms are large and well equipped Although the hotel is very clean, insects make it through the rooms somehow, but I am sure the managers will be quick to address that
I liked the very spacious rooms and the large pools. Food is not at an adequate level given a 5 stars hotel. Travelling to the lobby all the time to get free internet access was painful and unnecessary IMO. Range of TV channels and pay-tv movies could use significant expansion (e.g. no cartoons channel; no cartoons pay-tv). Other minor things were nuisances.
This was our second stay at this hotel for this year. The only negative issue about this hotel is the quality of stuff, which is not so helpful as you would expect from a five star hotel.
The hotel is new, looks amazingly good, very modern design with all the facilities. The rooms are big, internet connection is available and free of charge, the spa and the huge swimming pools are a great place to spend your time in. Definatelly is the best hotel i ever went in. Excellent breakfast & cleaning service. The staff, at least the reception one, doesnt speak English so good..also internet is available in the rooms, but no wireless.
Executive studio was great !! Staff - very nice and helpful, everybody speaks English Indoor pool - very small; breackfast was very good, but we had lunch - and , as it was buffet, we did not have any meat to eat - only vegetables, cheese and some sausages. We did not find anything suitable for our 5 years old kid...
The spa facilities and standard of accomodation was first class. The food was also good and the hotel was really well managed and very good value for money. The hotel would be considered of a high standard anywhere in the world and I would have no hesitation in recomending it. Resort was almost entirely closed in October only two hotels open and no bars or restaurants. we did however have a superb beach almost to ourselves.
The room was better than expected, we had a small kitchen area, two large beds, a settee, dinning table and chairs, a large balcony, a large shower plus a bath and two toilets, yes two. The evening meal was a good selection of food, but the food that should have been hot was luke warm but apart from that it was good. Breakfast was good
The hotel is new and gave a verry pleasent sensation.
great value for money
We stayed when it was very quiet. Excellent location, friendly and helpful staff. Views of the harbour and coastline were wonderful. Very clean and the hotel was secure. Asked for a non smoking room through Booking. com, but given a smoking room. This was changed with no problems.
Confortable, seaview, large balcon, utillity kitchen, pool with interesting view of the sea The lift was broken in the weekend
The room was comfortable, well fitted, nice view. No breakfast included, no restaurant inside, the room was dusty.
Nice room but not a 4 star hotel. Extremelly cold in the room because the air conditioning was not enough for December. For summer is probably ok. Do not take rooms on the 5th floor because the beutiful terrace does not have a draining system. So the air conditioning is leaking a lot of water on the room terrace. The water was 2 inches high so you couldn't go out on the terrace.
Nice hotel but not a 4 star one. Very, very cold in the room. The terrace was full of water from the air conditioning because the 5th floor did not have a draining system.
Good location, room was big enough and Bulgarian people seem friendly. Oh the breakfast. 2 restaurants downstairs but nobody open early enough to have a healthy breakfast. We are vegetarians and tried to get just some toast with jam and butter but no....... The stuff at the pool (2 boys) slept on the chairs or swam in the pool with their girlfriends instead of cleaning the pool or working at the bar. I have photos to proof this. Why is nobody checking if the do their work? Also some shade (specially in the afternoon) at the pool would be great. and we had to pay for parking next door because the security stuff at the front of the hotel told us to park there. Not so nice
The staff very kind, brilliant position excellent food and restaurants and beautiful are with many things to view.
the rooms are very clean and modern furniture. The view of the rooms from last two floors is amazing. The food in the restaurants is very good - El simpatico expecialy. Not enough parking space. we have to keep the car for two nights in a pay parking area - 3 eur/day.
The best I liked was the quietness of the place, the hotel staff and the facilities. I was dissapointed with the cleanliness of the room and bathroom ( no disinfection of the toillet, dirty floor and windows).
The rooms are very good. Large and clean with new furniture. The Hotel, in mai, was not ready for tourists, the pool was not working and there was workers who made noice. the hotel was in refurbishing. the position is at the street (noise).
Excellent value for money, decent restaurant, free internet access and swimming pool. Cleanliness only average (e.g. dusty floor in room), location is a little way from town centre and beaches if you lack transportation, but close to botanic gardens/palace.
The attitude of the owner / administrator
Quiet place, clean and good restaurant relatively far from the beach, but with the car was no problem
the cleaning of the room, they did not clean the room if we did not tell
Too far from the beach and civilisation.
Really enjoyed our 9 nights here, helpful staff, pleasant service, obliging owners. A happy crew who ensure that guests are well looked after, Great time, good meeting place if you are a Brit travelling alone as most days/ evenings the Paris is social meeting place where Brits that live in the near bu area meet for a drink and chat. Also the free use of PC and wireless network allows you no cost access to home business etc. As for the breakfasts I was alittle concerned having read other reviews but generally they are fine. You have choice of self service hot drinks teas various coffees, hot choc etc, help yourself to beutiful Bulgarian yoghurt, choice of 4 selctions with something for everyone, Great stay thanks. All fine a very pleasnt stay and delighted to recommend
noisy refrigerator, noisy air conditioning, lack of a second pillow slow bill arrangement
The "yes, we can manage" atitude of the staff. They didn't refill the soap when finish it.
The staff, good location near the beach, comfortable room Our room didn't have a fridge and the shower room was missing
Comfort OK and peaceful place In between my hotel room and another hotel room next to mine there was a door in the wall separating the two rooms, so at night I woke up because of the voices in the other room, so the noice separation was not ideal.
Very big room, modern and clean; sea view from the balcony, huge double bed. Although very fancy, shower area was leaking all over the bathroom. Had to wipe all the time after taking a shower. Local rooster driving us crazy:) early in the morning, but i guess it's part of local charm.
The location was great, and the hotel is very nice, new, and modern. Next to a construction site; one receptionist was somewhat rude and uncaring (re: not hot water, mis-information about jacuzzi, etc.). It's a little pricey.
the view the breakfast was to poor
large rooms, bright, beautiful view, clean, quiet and terrace with jacuzzi on the top floor. no
We had good accommodation during our holiday in Balcik and the price was fair. Decent breakfast was included. Cleaning was done daily.I appreciated the courtesy of the hotel staff and the excellent view over the sea from the room and hotel terrace. Only the could water jacuzzi.
the room was fairly clean, the pool was convenient, even for children, and restaurant was close to the hotel. the hotel is clearly bellow 4 stars rating standards. the bathroom had no bath-tube, so you have to shower on the floor, the main door of the room was heading directly outside, so plenty of sand was entering underneath. the personnel was unfriendly at best, the selection of food and beverages was scarce, but most annoyingly, you constantly had to hunt for something that was out of stock, even basic things like paper tissues, forks and knives, plates, glasses or cups.
nice and big enough room, the food and drink was ok, not great, but you can find something to eat every time. The pool is nice. not to clean rooms, the glasses - always dirty!! the water from babypool was very cold! We give maximum 3 stars to this hotel..
small family hotel, nice restaurant, close to the seaside (not close to beach) don't expect a perfect hotel room & service
Very well situate in the marina, close to many restaurants and with an excellent view from our room, a suite situated at the highest level. The internet was not working and nobody tried to fix it during our stay, even if we asked for this daily. The air conditioning unit was functioning only at its highest level and the reception staff solution was to suggest us to turn it off from time to time, which is quite difficult during slipping. The cleaning of the room was reduced to arranging the beds and some towel replacement. We found a spider net in the shower when we arrive and we left it there when we left :). It is a pity that this nice hotel, so well situated, is not better administrated.
The room was relatively clean. very noisy, there was nobody at the reception during night, the personnel do not speak english, very bad breakfast, dirty restaurant
clean room,excellent view
It is a quiet place and the sourroundings are very beautiful The breakfast may be more attractive
Landscape around the hotel. 1. Rooms were dirty (damaged walls, spider networks hanging from the ceiling). 2. The lingery was changed only once during 8 days. 3. At breakfast we had to bring our own caffe cups (there were not enough there!) and clean ourselves a table in order to have place were to eat! 4. Although in the web page was clained that there is a minibar in the room, it was brought there only at my demand, and when they did it, I found it was damaged, it didn't work at all.
the pool the room was dirty and almost all hotel staff did not know English
The swimmingpool. Breackfast.
the garden and the pool are excelent the breakfast verry poor
I liked the rooms and the hotel staff
Only the pool area
Wifi worked well. Pool ok close to water side restaurants Buffet breakfast only available 2 days out of 6 the other days a plate with cheese, meat, cuecumber, tomato, boiled egg and olives, only 1 cup of coffee or tea, Jupiter may be 50 meters from the sea if you can walk trough the walls of the bank and shops, it's 300 meters to a small beach or 10-15 minutes walk to the main beach.
The staff was there and reasonably helpfull Very basic rooms,most of them with no aircondition,old and poor furniture,bathroom with insects.NO Value for the money spent.
Nothing. The quality of this hotel is under any expectation. This hotel is listed under 4 stars. Even at the reception desk we cold find the sign for 4 stars hotel. We were 4 people and we did our reservations for 2 rooms. Both rooms had a havy smell of smoke and fangus, the furniture was from ancient comunist times. I told the clerk that these conditions are far from a 4 star hotel, more than that there was no air conditioning.The receptionist told me that she can do nothing about it, the hotel has only 10 rooms newly renovated and there's no other free room. So I asked for my money back and went to another hotel.
I paid 4 stars and the rooms have 2 stars, I paid 76 eur/night in one room no a/c and another family paid 40 eur/night with a/C.
The hotel is at the level of comfort from 1970s - no renovations, it is really top secret how this hotel has 4 stars and from which place are the photos in the web-site. The rooms that are in the hotel have nothing to do with the pictures in booking.com. It is a big fraud. Finally we moved in another hotel - Dobrotitza where the conditions correspond to the price and it was really comfortable.