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The staff, support atmosphere location and food were all excellent, we were made to feel very welcome by all staff! The only part we did not like is we found the beds very hard and uncomfortable.
swimming staff attitude
the location the initial troubles with our reservation, no life in the evenings
Nice and big resort, good location, quality food, great breakfast, friendly and helpful staff. completely overprized, rubbish stored just in front of the resort what is ugly and bad smelling. Cocktails at the bars are just a kind of fruit juice with ice and much too expensive for that.
I liked the fact that all you have to do is check you bag in at Ban Phe, and your transport to the hotel is all taken care of. Also, the relaxed atmosphere of the place.
It was really good hotel. Clean room, bathroom is stylish, pool is nice, and beautiful white sand beach...! i really love there!
just beside to the beach. breakfast buffet can be changed the content during our 4 days stay, it's the execellent point. cannot do the good services to amend my room facilities even that i had informed the staff for 2 times until the day i left.
Very kind people. Good sercvice when arrieved and also on our way back. Nice place to stay. Most of the personel don't understand English. And if they can there know how is poor.
beach, food, room under construction - noise
The staff is very helpful and nice. I lost something on the way to Koh Samet, staff in the resort helped me to call the bus company. the pool side room was great. i would like to visit Koh Samet again and stay in Sai Kaew Beach. I stayed in the Cottage for the first night. Cottage was nice but too many mosquito outside the room.
the weather the staffwere unwelcoming; they messed up our booking; ended up in separate rooms when we had booked adjoining rooms to be next to our children; they tried to put us in twin share not king size beds. booked non-smoking but ended up in smoking rooms; tried to charge us for glass breakge in both rooms but no glasses were broken.
Closeness to beach and bars & restaraunts. The cottages could do with some updating, not keen on the outside shower due to mosquitos and could see being a problem in rainy season.
Really close to the beach! I couldn't eat the breakfast, because I am a vegetarian and they didn't have anything without meat :( Sleeping chairs on the beach were really dirty!
When the ferry arrived at the beach resort we were blown away by its beauty - a perfect beach getaway! Warm welcome from staff, nice food, reasonable prices and cute little beach huts. Brilliant - would definately go back! Very good value for money!