Guest reviews
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All Reviews
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Overall Rating
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9.0 "Excellent pool."
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8.5 "Great service."9.1 "91% found the
staff to be very friendly ." 9.0 "90% werehappy with the shuttle service ." 9.3 "93% werehappy with the room service ." -
8.0 "Location is great."8.5 "
City centre within easy reach , said 85%." 7.3 "Easily accessible by car , said 73%." 9.4 "94%liked the proximity to shopping ." 10.0 "100% thoughtparking was inexpensive ." 10.0 "Near to public transport , according to 100%." -
7.9 "Good amenities."7.9 "79% thought the
building was wonderful ." 8.1 "81% found thegrounds to be nice ." 9.6 "96%loved the outdoor sports facilities ." 8.1 "81%loved the terrace ." 9.2 "92% thought thearchitecture was beautiful ." -
6.7 "Breakfast is mediocre."
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6.3 "Rooms are ok."6.0 "For only 60%, the
bathroom was ok ." 5.0 "Only 50% thought theair conditioning was adequate ." -
6.0 "Vibe was decent."
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4.8 "Internet is poor."3.3 "67% said the
wifi quality was bad ." -
4.3 "Wellness & sports facilities were not very nice."
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4.0 "Not very clean."4.3 "57% said
rooms were dirty ." 2.9 "71% thoughtit was rather dirty ." 2.8 "72% said thebathroom was dirty ."
Overall Rating
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8.2 "Great service."8.9 "89% found the
staff to be very friendly ." 8.8 "88% werehappy with the shuttle service ." 7.1 "71% said thereception staff was great ." -
8.1 "Location is great."8.4 "
City centre within easy reach , said 84%." 7.0 "Easily accessible by car , said 70%." -
7.6 "Good amenities."7.6 "76% thought the
building was wonderful ." 8.2 "82% found thegrounds to be nice ." 7.9 "79%loved the terrace ." -
6.6 "Breakfast is mediocre."
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5.9 "Rooms are ok."5.8 "For only 58%, the
bathroom was ok ." 5.1 "Only 51% thought theair conditioning was adequate ." -
5.8 "Vibe was decent."6.5 "65% considered the
lobby entrance to be so-so ." -
4.9 "Internet is poor."3.5 "65% said the
wifi quality was bad ." -
4.4 "Wellness & sports facilities were not very nice."
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3.8 "Not very clean."4.0 "60% said
rooms were dirty ." 3.4 "66% thoughtit was rather dirty ." 2.9 "71% said thebathroom was dirty ."
Overall Rating
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8.3 "Great service."9.0 "90% found the
staff to be very friendly ." -
8.1 "Amenities are good."8.1 "81% thought the
building was wonderful ." -
7.9 "Good location."8.5 "
City centre within easy reach , said 85%." -
7.0 "High comfort."7.3 "73% thought
rooms were spacious ." 7.4 "74% said thebeds were comfortable ." 9.2 "92% liked thebig bathroom ." -
6.9 "Breakfast is mediocre."
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6.7 "Rooms are ok."6.5 "For only 65%, the
bathroom was ok ." -
5.0 "Internet is average."
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4.9 "Value below average."1.9 "The
price was too high for 81%." -
4.3 "Wellness & sports facilities were not very nice."
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4.1 "Not very clean."4.6 "54% said
rooms were dirty ." 2.5 "75% thoughtit was rather dirty ."
Overall Rating
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8.6 "Food is delicious."
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8.6 "Great service."9.1 "91% found the
staff to be very friendly ." -
7.8 "Good location."
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7.8 "Good amenities."7.8 "78% thought the
building was wonderful ." -
6.8 "Average comfort."
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6.6 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
I loved the room, the help of staff getting to the Film Festival, and the fact that the dining room is IN the hotel, and has delicious food. I found the room could use more lighting for evening reading. Also the internet connection was unreliable. Not everyone I suspect intends to stay and leave behind all obligations, thus if the internet connection had been more reliable, I could have responded to work issues with less anxiety.
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7.7review from
I liked having a fireplace in my room and that the room was clean. We enjoyed the outdoor hot tub and the short walk into town. It was a bit more dated and smaller than I thought. But in comparison to other hotels (the fairmont) it was good value for the money. The hot tub had dirt and rocks in it, but we still enjoyed it.
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6.0review from
If you've got the right side of the lodge you'll have a very nice view which we've experienced & the location it's quite close to the centre of the city (Banff) with a lot of shops & restaurants. None,only they didn't foreseen the two double beds as our booking+They've given us one king bedroom for the same price which probably cost more because of bigger space/more luxurious+ But it might go wrong,if they don't have other option available and luckily we have only 1 child to sleep together in the king bedsize,but how abt family with 2 children ?
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7.7review from
I loved the room, the help of staff getting to the Film Festival, and the fact that the dining room is IN the hotel, and has delicious food. I found the room could use more lighting for evening reading. Also the internet connection was unreliable. Not everyone I suspect intends to stay and leave behind all obligations, thus if the internet connection had been more reliable, I could have responded to work issues with less anxiety.
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7.7review from
I liked having a fireplace in my room and that the room was clean. We enjoyed the outdoor hot tub and the short walk into town. It was a bit more dated and smaller than I thought. But in comparison to other hotels (the fairmont) it was good value for the money. The hot tub had dirt and rocks in it, but we still enjoyed it.
