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Excellent location and friendly service.
Location and excellent breakfast buffet The room had a slanted floor which translated into a slanted bed - akward sleeping....parking facilities not far away but you needed to collect from and return to the front desk the gate's opening card each time you used it .
location Facilities too basic
Great location. Right in the heart of Bayonne. Could walk to everywhere from the hotel.
The location of the hotel was very good The room was quite small and dark considering it was supposed to be 'superior'.
Location was good and the price was reasonable. Loved the old fashioned lift. Comfortable and relaxing although it was disappointing that on my second night I was told that the hotel bar was closed. Although it was two in the morning the hotel information pack clearly said that it was always open.
Being so central
The room and everything in it was sloping. Very uncomfortable and disorientating. The hotel was not full but the hotel allotted what must be the worse room. The bathroom was like a not very nice antique and the noise from outside the hotel horrendous-no soundproofing no double glazing.I feel sorry for anyone staying here longer than one night. One of the worst hotels I have ever stayed in. Depressing experience and worst value for money.
We found all was very good.The car parking in the allocated place was rather difficult but all in all it started off our holiday well.
The standard of the room, decor was superb, comfort and convenience. Staff were friendly and helpfull. It's about a 15 min walk to the city centre which may be a problem for some clients.
Beautiful decor, wow factor on arrival. Lovely breakfast, served with great care. Difficult walk into Bayonne on main roads.
The extreme kindness and helpfulness of the owners. the quiet location. the lovely breakfast. the beautiful decor. Though not far from the centre of bayonne you really need a car or taxi to visit the old city or go to the station.unless you are good at walking. but I think there is a navette there on other days. we were there on sunday.only
Great location and ideal stop-over to Spain or the Basque Country - or as a short trip or weekend destination (Old city of Bayonne is wonderful and Biarritz really closeby) The House itself -boutique style- oozes sophistication and style. The owners are extremely friendly and helpful in sharing their adresses for dining and shopping with you. A small outdoor swimming pool for summer would make this place perfect!
Beautiful room. Very helpful male owner. Well served by local bus until early evening. We didn't mind walking into town but some people may find the 15 min walk to the town centre off putting. No buses later in the evening. Female owner could be a little more friendly.
The original design, cleanliness and comfort of the rooms. The owners were helpful and very charming. No.
Very welcoming owners, very clean rooms and wonderful terrace to have breakfast on. Perfect alternative to the chain hotels in Bayonne city center. I thoroughly recommend this place to those travelling with a car (hotel is on periphery of Bayonne). Très bel établissement et des gens charmants et très serviables. Excellent rapport qualité/prix.
very helpful and friendly staff.
Staff frienliness had improved since last time which was a big plus. It is a bit basic for the price charged, stayed in a beautiful four star hotel the night before for the same price....
The location is really good for people who trave by train. Also very relaxing while stay in the hotel. i went down to front desk one evening to ask for an opener but the lady who was working that night was very unfriendly, rejected my request in not too polite way. That was very disgracful for both the hotel and the guest too.
Clean basic reasonably priced handy for transport and the City lights of Bayonne. All fine for our purposes. Would use again.
newly refurbished room very chic style. free wifi no car parkingspecific to hotel. Station car park very near and secure
good location lift broke down
The hotel is located in the centre of Bayonna. The rooms are quite clean and well equipped. In general it is a good value for money hotel.
Convenient location for the station. Serviceable. Slightly pricey for what it was
Excellant location, across from la Gare. Room clean and comfortable.
size and layout of the room nothing very happy with it
clean place, central in town, just accross the street is the train station. everything very clean; to expensive for what it is. The photo's on the site are not exactly realistic. personal advice about town information was not given.
it was accessable to the train station and also to city center
The location of the hotel, close to bus terminus and train station, is convenient for an overnight stay. The staff, if you can attract their attention, are pleasant enough. The room was adequate for an overnight stay. It was a little on the small side, the decor was gloomy and its position (facing a side street and off a half-landing) was poor. Perhaps the better rooms are not available to internet bookers. The breakfast was mediocre and very much overpriced.
The location is good and the room was clean This hotel charged my credit card on the day of my arrival without telling me. They then charged me again when I checked out. Now they refuse to give me my money back and deny that they charged my credit card. Stay here if you can trust them.
Room was spacious, well equipped, clean and comfortable and compared very favourably with other similarly rated French hotels with their comparatively small rooms. Overall very good. The breakfast was ok but like most french hotels do not compare well with other international hotels where more breakfast options are usually provided..
We had a fantastic view from our big bedroom overlooking the River Adour. The bathroom was adequate and the WC was separate. The staff were attentive to all our needs. We wanted an early lunch and they made sure the staff was ready to prepare something for us. The hotel was within easy walking distance of the centre of Bayonne. We would stay there again. We were lucky to find parking right outside the hotel but I'm sure it is sometimes problematic. We weren't as near the coast and beaches as the description suggested. The breakfast at €12 was as expensive as the two-course lunch.
good location, walking distance from city center
it was a family room and with young children it was ideal as i have found not many hotels have family rooms
Its central position, very friendly and helpful staff. Free internet and good foof
excellent location, room standard enough, The male manager was exceptional when we failed to get a taxi to the airport he drove us out himself a true gentleman.
We had a great spacious room with a view over the river and bridge. Staff were efficient and helpful.
I did not have any serious problems with the hotel although it was in need of redecoration, the staff were fine. Only the price was a problem. Campanile hotels in general are overpriced, the rooms are not really large enough to accomodate three people in comfort.
The restaurant was good,meals delivered quickly. Good variety of menu to choose. Staff pleasant. Beds comfortable. bathroom facilities very good. It's a very good choice for young families
Excellently run,newly refurbished and clean throughout, food service good, especially for an en route autoroute location
Friendliness and helpfulness of the staff. Excellent food. We arrived at 1600 hours. Dinner commenced at 1900 hours. There was a small outside seating area, where it would have been nice if we could have purchased a beer/wine instead of having to wait until we were eating.
nice place, good restaurant
The receptionist on arrival (carol) was very helpful and spoke english willingly, other staff struggles with english but she helped out. The room was well maintained and the Power shower was the best I have experienced anywhere - fantastic! Food was reasonable and well prepared. Parking was free and the hotel was easy to find. Bar facilities were difficult ro understand - we ended up only ordering drinks with our Meal, maybe I didnt understand the set up and should have asked?
A convenient budget hotel with facilities that lots of more expensive hotels do not have and they let us check in 2 hours early Nothing
Kettle in room and a great shower The only problem was that there was no breakfast available at 9:30 as the croissants, bread and coffee had finished!!
Easy to find, standard Campanile hotel.
A basic,practical, no frills, hotel for the business traveller. A basic but good restaurant. Rooms are too small and for upper floor guests there is no lift or any offer of assistance with luggage. Sound from adjoining rooms easily pentrates.
The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable. Food and drinks in the hotel are very expensive.
The location was superb right on the sea front . Rooms quite spacious with comfortable beds and bedding. The indoor and outdoor pools were heated with plenty of sunbeds
The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location. We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.
It was a lovely 10 minute walk along promenade into town centre, a walk we enjoyed a couple of times a day! Also spa in hotel was really nice. Beds were huge and really comfortable. Had a great weekend in Biarritz!!
Location and ocean-side views over-priced food and drinks
Everything the service and room was excellant no
Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it. For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.
beds were comfortable Reception staff were good at check-in. Concierge staff make a very good effort waited 15 minutes for valet to get my car, while other guests were more important. during this time, one valet was loading another guests car, another was told by the reception to take bags to a room, although I had pointed out that I had been waiting for my car for a long time. food was extortionately expensive. breakfast quickly became boring. room service most expensive, and most limited I have ever come across. we once tried to have lunch at the hotel, but despite asking the restaurant hostess to point out to the staff that we had been at our table for a long time, with no service, we eventually just left, having not had our order taken, and run out of time in our schedule.
location rude waiter at dinner (didn't eat there again); no hair conditioner in bathroom
Go to beach
Location over looking both Biarritz La Phare Golf course and Biarritz coast. Clean and quiet swimming pool. Great service. 20 up hill walk back from centre of Biarritz. Cost of drinks - 9 Euros for 50cl Biere.
Good location with good parking. None
Well placed and a very good hotel. The room we had was excellent Bathroom in the suite was not good. The bath was too narrow and shower door inadequate meaning that when using the shower it sprayed everywhere which made it a safety hazard. It would not stop me using the hotel again.
Everything, first class hotel. Staff helpful and friendly. Good location. Old world charm and character about the hotel building. Everything was excellent.
The hotel was clean and was quietly situated but convenient for restaurants, shops and golf. Nothing
Beautiful old building that was unfortunately still under renovation. Many parts of the hotel were showing signs of age (the pool for example), but they were actually the mid-century additions or fixtures. I'm curious to see the hotel after the renovations are finished.
The room was spacious, well equiped and very comfortable.
Staff were most helpful, polite & courteous We weren't advised before the stay that works were being undertaken at the hotel, the hotel was enclosed in scaffolding, our room therefore had no views.
During the payment with credit card the reception staff made an mistake. Even if I showed her the mistake she told me that all was ok, asking me not to speak in English but only in French.
The smell in the room (smoke), at the check in the hostess was smoking a cigarette in front of us..NO Comment I work since 8 years in a famous french tour operator and I never see something like this it should be forbeeden to smock at the reception in front of some guests, in th room the smoke smell was so strong that we coud'nt sleep all night long i'm sorry but we will never come again
We enjoyed the restaurant and the food. Location, noise level from passing traffic,no toilet brush,no bath mat,no complimentary bottle of water and pillows not usueable (should be thrown away)
Bathroom and shower Lazy breakfast staff
easy reach of motorway no
Breakfast excellent. Taking pets was a major factor in our decision to stay.Location was perfect for journet to UK
Accessible to road systems. Pleasant, helpful staff. All in all, good. Road noise, our room was on the front of the hotel. Traffic system opposite the hotel.
we went to visit the village of the martyrs in oradour-sur-glane
budget hotel, quiet, very helpful staff, convenient to visit center of Bayonne.
The view of the coastline from Le Grand Large was spectacular. The hotel is located within easy access of shops, restaurants, transportation. Having 2 non-working elevators for a period of time was unacceptable for a hotel with 9 floors.
location, excellent views and quality of apartment
It is ideally located with easy access to bakery and regular shops. It was great to have the small kitchen in the room especially when the kids needed to eat early in the evening. Also the restuarant allowed us to take food up to the room, best of both world's. I would go back to the hotel but I'd bring my own pillow and also to beware that the majority of people staying there are older and I was very aware of having the children running around.
The whole deal. centrally located, on-site parking, friendly staff, clean and bright, fantastic sea and coastline views and the price. I recommend it! I liked it all.
great sea view with big balcony. fantastic facilities for cooking and keeping things cold. also great bathroom plus ideal for kids and I don't have any! pool closed but probably because out of seasion
We liked the hotel the area and the accomadition also the very spacious room and of course the well equipped kitchen
They had booked a large party of young sports men who were out late at night and were very very noisey on their return and distrubed two of our nights sleep.
location, room our double buggies did not fit into the lift or the hotel room, also we were not allowed a late check out
Pool area , bar and restaurant are excellent. Our room was small and the bathroom was dated.
Everything, the rooms are luxurious, the staff is professional and friendly, the building is beautiful. The best of European hospitality. And the food...glorious!!!
I liked my staying in the hotel. Good lacation.
Entrance to the Hotel was fabulous as were all the communal areas The room we were issued was in need of repair and re-decoration
location and view from dining room place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.
Grand old hotel in wonderful position, maintaining its historically high standards. Some confusion about the two restaurants, which seem to share the same dining room but offer different menus.
Have just stayed for a week and the whole experience was fantastic. The staff must be the most friendly and helpful of anywhere in the world.They appear very happy in their work. Brilliant value for money and centarl. Highly recommended by our party of six. Everthing excellent.
Hotel staff were excellent. Very friendly and very helpful. If you are not up early breakfast drinks i.e. coffee, tea can be cold and fruit salad finished.
Very friendly staff, great location, & very clean comfortable room. Breakfast better than most French hotels!
The staff were extremely helpful .Nothing was too much trouble Needed a shower screen
It was very central to everywhere,airport,beach,bus stops,etc. The lighting in the room could be improved
the hotel was very central and we had a lovely room, most of the staff were very helpful and nice and they had a no smoking policy in the bedrooms which was fantastic as most of the hotels in france allow smoking everywhere
location excellent.staff really great .good breakfast and with car parking.its a no brainer -book it
I thought the hotel employees from the cleaning staff to the receptionists were very pleasant and reception staff tried to be especially helpful, in the light of the French strike and our cancelled flight by Ryan air - who I would never fly with again. The room was rather crampted for two people staying 11 nights (resulting from cancelled flight) I would only recommend 5 nights stay because of the room size factor. There should be larger rooms available for stays any longer than a week.
Very friendly and polite staff with good English language speaking skills.
Got a modern recently refurbished room, with a very nice bathroom and separate toilet. Hotel is in excellent location, quiet, and very close to the beach and the city center. Staff was very helpful and nice. If you are planning on going to San Sebastian, the bus to the train station passes right outside the hotel.
the location. Very convenient to all main places in Biarritz. the room was nice. The shower was missing the piece to hold it to the wall on top. I was very annoyed when at 3pm I wanted to get some room service and the restaurant was closed! I guess is a problem in France not only of this hotel.
Staff very good and the room perfect. We got upgrade because we were in honey moon.
The hotel was in a central position and there were parking facilities. The evening dinner was excellent. Breakfast items that were shown on the menu weren't actually available and would have been charged to us at full price had we not complained. The normal room rate is very overpriced but is good value at the special offer rate that we paid. There was insufficient drawer space in the room and the air conditioning unit was very noisy and would not switch off.
Location Parking was difficult to find, the room was very small for 175euro a night, front facing room very noisy, no working air conditioning.
I would rate this hotel as a 3 star hotel rather than 4 star. It was clean & nice but not what i'd expect from a 4 star hotel.
Location They invited us for breakfast and told us it was "included" and then charged us for it. Breakfast is horrible including eggs made out of some mix and watery and very little to eat. Rooms are VERY small.
The room was a very comfortable size for three people. It's in a great location, very close to the beach and restaurants, but not in too noisy of a location. The hotel staff was also very helpful and accommodating to our needs. They went above and beyond to help us out!
Location Location Location Parking Area No Lighting?Staff could be frendlier.
The space, situation and cleanlines
Very helpful staff
Nothing except close to beach This hotel is total rip off. Its way overpriced and old fashioned. Had to pay on arrival.Noisy and food was way too expensive. Never again!
size of room air condition not working for two nights. blockage in waste water outlet pipe - when advised for the next visitor they were already aware of it but still put us in the room!
The tranquility & peacefullness of the setting, overlooking the Lake with it's own active wildlife; ideal 'escape' from the bussle of Biarritz and St Jean de Lux. The comfort & quality of the Hotel , embracing the friendliness of the staff and quality of the Cuisine.Arriving after lunch , the Staff provided cold plates of ham & cheese, which , with local Vin Blanc was very welcome after a 3 hour drive! Perhaps explanation of means of communication between Pool & Reception and the routine at breakfast , including guests making their own coffee, could have been explained on arrival , to avoid misunderstandings. Otherwise , no complaints!
Beautiful room and surroundings. Enjoyed having breakfast by the side of the lake.
This hotel is amazing! The rooms are lovely and very large, the views spectacular. We were there for a wedding, which was one of the best we've ever been to!
comfortable, clean, quiet, relaxed atmosphere
Excellent on every dimension, but few english speakers for example in the restaurant. So you need some french or a willngness to experiment. Nothing.
It would have been nice to have had a separate lower cost brasserie type restaurant.
This hotel is a ver especial place The decoration, the food, the view, ..... Very relax and the atmosfare is relax and luxery.. Highly recomended.
quiet and relaxing hotel with excellent staff. rooms and pool excellent, we didnt eat in the hotel as we felt that the food was extremely pricey. would not hesitate in going back all the same
good food , relaxing setting , excellent bathroom / bed , very helpful wine master , in the main very friendly / helpful staff food was generally a bit pricey , head waiter was rude / unfriendly
Fantastic setting, fabulous food
The location at the Grand Plage with the ocean wiew. Small slow elevator, expensive in relation to standard, bathroom poor standard with bad smell.
We stay here for a week-end visiting Biarritz. The hotel is very well located. The rooms are small but very pretty and clean. The bathroom also small but new and clean. Perfect hotel for a week-end in Biarritz! As it is located in front of the beach, there is no easy pace for parking. But anything is perfect!
A great room with a great view in a very well located hotel. Staff was friendly and hard working.
excellent location- very clean-friendly staff and very good breakfast
The check in was faultless,even though we were later then anticpated,the location is excelent,ideal for shopping or going to the beach or even getting on a bus to go out of town.I Would definitely stay at the hotel again,also it was very good value for money.
the hotel was adequate for a short stay,I would not like to be there more than a few days as the facilities were quite basic. Rather plain.
A good hotel, excellent cleaning, friendly staff. Very noisy at night from people walking along the embankment.
Staff very friendly, excellent facilities Wooden floors not very practical for sound. Breakfast expensive
The hotel is very well placed just in front of the ocean and very close to the centre of Biarritz. You just have a street to cross to be on the main beach. The room is comfortable and I loved its design. Nice view on the ocean (room on the ocean side) and if you closed the windows, absolutely quiet, otherwise the noise of the ocean. No private parking place. Public parking (casino) very close but might be a pb in high season and week-ends.
The staff were very friendly and helpful. The hotel has a great location right on the beach and we had a partial sea view even though we ordered a courtyard view. The room was quite small but had everything we needed and was modern, clean and stylish.