Bielsko-Biala Hotels

the staff were very nice. we were charged 50 zlote (12 euros) for toast for 2 people and when i questioned the bill to see was there some kind of mistake, i was told there wasn't. i would not recommend eating in this hotel unless you want to be ripped off.

Pool was lovely. Comfort rooms spacious. Pool only open from 3pm. (Not sure if it says on your website, and it was not relevant to us, but pool only for over 12 years old). Staff did not try to sort our requests in a satisfactory manner.

Hotel Receptionist, particulary on arrival, was very helpful. Let us change rooms as we preferred to be on the quiet side of the hotel. Location was good, both for visiting the area generally, public transport and also convenient for town and restaurants. Free Car Parking. Breakfast was a very limited choice, same minimal warm food every day. Had to ask staff to refill serving bowls almost every day. The lack of Air Conditioning meant the room was too hot as outside day temperature was over 30 degrees which made the room uncomfortable at night. Air Con is supposed to be ready for September! Wedding Reception on last night which was very noisy untl 04.30 am. No advance warning was given.

The staff were fantastic, always polite and very helpful. All the staff seem to speak English and acted very professionally. The rooms were nice, but a double bed is made of two single beds, also the bed linen was made for single beds.

Nice swimming pool and sauna! Unfriendly staff, poor hotel room (very small, in front of the kitchen windows)

food nothing

The restaurant The SPA and wellness

The spacious room. There is no elevator--we had to struggle to climb five levels of stairs to reach our room. My husband has a heart condition which he noted to the receptionist. After we reached our room he almost passed out and took him an hour to recupperate.

I booked 3 rooms but it seems that the reception booked only 1 room. A few reception people can't speak English, difficult to communicate. Spa was not avaiable in winter season, we can use only Sauna but the cost was the same, 50zl/hour. The room is not clean, and my friend families had to use "common bath room" with thier next room. The cost is not cheap.

Nothing Noisy, unsatisfactory breakfast, no sound insulation between rooms, no proper restaurant or bar services. The room price versus the quality is not in place.