Guest reviews
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Overall Rating
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9.7 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 10.0 "Great parking , according to 100%." 10.0 "Close to winter sports facilities , according to 100%." 10.0 "100%appreciated the closeness to the beach ." -
9.5 "Excellent wellness & sports facilities."
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7.8 "Good service."8.2 "82% found the
staff to be very friendly ." 9.5 "95% thought theservice was very professional ." 10.0 "100% said therecreation staff was great ." -
6.8 "Breakfast is mediocre."
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6.8 "Rooms are ok."6.2 "
Beds were acceptable for 62%." 6.3 "Only 63% saidrooms were clean enough ." 6.1 "61% thought thekitchenette was ok ." 5.6 "56% thought theminibar was ok ." 5.7 "For only 57%, thetv was ok ." -
5.2 "Average comfort."6.2 "
Beds were acceptable for 62%." -
3.3 "Internet is poor."1.6 "84% said the
wifi quality was bad ."
Overall Rating
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9.5 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
7.3 "Good service."7.8 "78% found the
staff to be very friendly ." -
6.4 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 5.9 "Only 59% saidrooms were clean enough ." 5.0 "Only 50% said therooms were modern ." -
5.2 "Average comfort."6.3 "
Beds were acceptable for 63%."
Overall Rating
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9.8 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." 9.8 "98%liked the proximity to sightseeing ." -
7.7 "Good service."8.1 "81% found the
staff to be very friendly ." -
6.6 "Rooms are ok."6.0 "
Beds were acceptable for 60%." 6.7 "Only 67% saidrooms were clean enough ." -
4.7 "Not very comfortable."3.0 "70% said
rooms were small ." -
3.2 "Disappointing internet connection."1.3 "87% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.4review from
The view of the lake from the room was AWESOME. The BBQ's (but not enough and location could of been better). The Jacuzzi was nice but could of been a bit warmer. House keeping was kinda of lackadaisical. And the mattress was horribly uncomfortable.
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6.2review from
Comfortable and close to the mountain for skiing. They did have a hot tub, which would have been nice after skiing, but the snow basically made it inaccessible.
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10.0review from
It was very clean, cozy and the view was amazing!
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5.4review from
Don't ever take room 214...next to linen room...wake up call at 5am and so much noise you can't go back to sleep.
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7.4review from
Easy to find. Volleyball net available. Patio furniture included. Furniture bulky. Felt cramped although there was enough room. Old fashioned heater. Volleyballs all needed air. Jacuzzi was dirty.
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10.0review from
The view and the coziness, loved the fire place. The bathroom was too small and there was no microwave.
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7.7review from
Location and view No restaurant/ bar or laundry
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7.1review from
Pro: Perfect location, great views, fun sledding right on-site, comfortable beds, nice gas fire place, mini fridge. Con: Holes in wall, interior/finish show age, ripped towels, jacuzzi needed cleaning (a ton of sand/dirt), shower was like 4" off the tub...
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4.8review from
Good location. Eventually got a semi-decent room. First room we were given was absolutely disgusting. No molding between carpets and wall. Filthy floor. Walls looked dirty. The excuse was that it "hadn't been renovated yet". It was a disaster. They moved us to another room downstairs which was better (not great), but we had to settle for two queen beds instead of the one king we booked. Staff lacks a customer service orientation. Not rude, but not friendly either. They gave the horrible room to someone else straight away. We will probably not return, even though the location is very good.
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8.0review from
The finishing touches were excellent. Excellent remodeled bathroom. Room was comfortable. No WiFi
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6.0review from
live the location to the lake , room was clean and close to bear valley village. I didn't like being woken up early on my birthday because of construction
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9.4review from
The hotel was beautiful and very clean. Our room was at Forest Shores next door. We enjoyed the kitchenette that was full of dishes and silverware to use. The rest of the room was very cozy and intimate. The blankets were soft and very thick for the colder nights. We had a lake facing room in the Forest Shores portion but we were a little confused on how to get in, only to realize that the sliding glass door was the only entrance. The room was described as having a jacuzzi/shower combo but was disappointed that it was no bigger than a standard shower tub.
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8.0review from
Location was great. Lakeside view was superb Jacussi was not working. Room was small
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10.0review from
It was very clean, cozy and the view was amazing!
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10.0review from
The view and the coziness, loved the fire place. The bathroom was too small and there was no microwave.
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8.0review from
The finishing touches were excellent. Excellent remodeled bathroom. Room was comfortable. No WiFi
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9.4review from
The hotel was beautiful and very clean. Our room was at Forest Shores next door. We enjoyed the kitchenette that was full of dishes and silverware to use. The rest of the room was very cozy and intimate. The blankets were soft and very thick for the colder nights. We had a lake facing room in the Forest Shores portion but we were a little confused on how to get in, only to realize that the sliding glass door was the only entrance. The room was described as having a jacuzzi/shower combo but was disappointed that it was no bigger than a standard shower tub.
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8.0review from
Location was great. Lakeside view was superb Jacussi was not working. Room was small
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7.4review from
Easy to find. Volleyball net available. Patio furniture included. Furniture bulky. Felt cramped although there was enough room. Old fashioned heater. Volleyballs all needed air. Jacuzzi was dirty.
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7.7review from
Location and view No restaurant/ bar or laundry
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7.1review from
Pro: Perfect location, great views, fun sledding right on-site, comfortable beds, nice gas fire place, mini fridge. Con: Holes in wall, interior/finish show age, ripped towels, jacuzzi needed cleaning (a ton of sand/dirt), shower was like 4" off the tub...
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5.4review from
The view of the lake from the room was AWESOME. The BBQ's (but not enough and location could of been better). The Jacuzzi was nice but could of been a bit warmer. House keeping was kinda of lackadaisical. And the mattress was horribly uncomfortable.
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6.2review from
Comfortable and close to the mountain for skiing. They did have a hot tub, which would have been nice after skiing, but the snow basically made it inaccessible.
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5.4review from
Don't ever take room 214...next to linen room...wake up call at 5am and so much noise you can't go back to sleep.
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4.8review from
Good location. Eventually got a semi-decent room. First room we were given was absolutely disgusting. No molding between carpets and wall. Filthy floor. Walls looked dirty. The excuse was that it "hadn't been renovated yet". It was a disaster. They moved us to another room downstairs which was better (not great), but we had to settle for two queen beds instead of the one king we booked. Staff lacks a customer service orientation. Not rude, but not friendly either. They gave the horrible room to someone else straight away. We will probably not return, even though the location is very good.
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6.0review from
live the location to the lake , room was clean and close to bear valley village. I didn't like being woken up early on my birthday because of construction
