Would you like to save as your currency permanently or for this visit only?
The staff was very helpful and friendly. The lobby is absolutely gorgeous, but the rooms were lacking a little in cleanliness and comfort. Nice for a one night stay. Great location for shopping at the mall, just a short walk across the street. There was a crazy amount of street construction going on. It took 1.5 hours to get from airport to hotel. You must use an experienced Philippino taxi driver!!
close to aiort, great for one night, not Could use more towels and face cloths
Location Have to walk thru traffic and rain for breakfast .and with the traffic officer the driver does not yield to the pedestrian very disrespectful to the pedestrian.it seems like the pedestrian must obey the drivers way
Free shuttle bus to airport and back. Too many to list. no wifi in room.
no bath tube just shower shower in bad shape
Cleanliness No thermostat adjustment
It was good. The hotel was clean and staff were very attending. They need to work in the water that comes to the shower. One moment it was hot and the next very cold.
Convenient to Airport - free shuttle.
The rooms were OK. The shuttle service provided along with the resorts world manila was great. Resorts World Manila and Remington seems to have a coordinated efforts to charge as much money to tourist while you're are at their facilities. Resorts World Manila and Remington Hotel have promotions they advertised online that was a waste of time trying to get because of a coordinated effort to send you back and forth for requirements they needed for the promotions. The hotel will give you a blank look when you ask about the promotions, and the Resorts World Manila will change their requirement based on who you speak with at the membership counter. They will things like "We don't accept online booking reservation anymore", "We don't accept the hotel print out anymore", "This is not the hotel print out that we need. You have to go back to Remington and just ask for a print out. They should know", "All you have to do is show them the booking reservation", "We don't accept booking reservations anymore." It was a frustrating first night for a tourist. The free internet service they advertised is only good for checking e-mail. It's not good enough to surf anywhere. The internet speed is super slow, and I only get internet reception while I'm in the room when I stand by the doorway. Forget using it while in bed.
proximity to resorts world a plus! shuttle from airport is most important. Staff in front desk were very helpful and efficient. Only thing, staff who assisted in breakfast at late part f morning was not flexible with requests at all but staff for early morning shift was great1
It is only good for night life, adult guests. It was clean and staffs are friendly. Location wise is great for travelling via air. It was close to the airport and they have a shuttle free of charge. I wasn't happy with their centralized A/C. It was so cold and it was hard for my young kids. Their room phone is useless, no one answers from the front desk. There was really nothing for the kids to do in there. Price is expensive. the Rbar breakfast don't have much to offer.
The staff were energetic, friendly and accomodating The breakfast buffet menu need to change daily or at least twice a week.
Staff is beyond friendly and helpful. Go out of their way to help. Great rooms and very clean. Stayed here 7 times and will come back. Love the location. Nothing to say.
I asked for them for a cab and was charged 40 dollars for a 4 dollars ride to the airport. When I said I was not paying I was promptly told it was already charged. At this point I didn't have a lot of time to argue since I had to go to the airport.
Lobby with art gallery and orchestra was outstanding. Fitness facility was one of the best. Location is ideal. Strange ardor from the hallway (carpets?) was immediately noticeable and did not fade during our stay. Apparently was on other floors as well. Check in staff member was borderline discourteous.
the staff was warming and very polite,felt like family from the start.would stay again.location was walking distance from all needs.loved my stay nothing
Breakfast was very good and staff pleasant It's an older hotel! Way over priced! This hotel should be a $60-80 hotel! Unless they have newer rooms I haven't seen, mine was old but hot water was great for Philippines!
The old rooms are very bad. The moldy carpeting and musty smell will make you sick. The new rooms are nice. But they are also carpeted, and even though the carpet is new, it still smells. Stay away if you have allergies. I was initially sent to the dungeon upon arrival (old room), but was then upgraded to a new room after insisting AND paying extra. The Thai restaurant excellent. The Japanese restaurant should add traditional western wines to its menu - i.e. French, Italian, Spanish wines. The sushi is mediocre. Carpet is not a sustainable building material. Carpet accumulates dirt, allergens and mites deep within its fibers. Moreover, carpet is made of petrochemicals, it does not decompose in landfills and is generally not recycled. The room's flooring material should be tile.
It was a room. Hotel is old and needs renovation. I'm sure there are leaks in the bathroom behind the shower walls. Convenient to the airport at 5am.
Value for money
The staff is very friendly and they always remember my name. The location is excellent for shopping, dining and doing business. Great buffet breakfast.
Every thing about this hotel such as cleanliness , facilities,comfort , location and the friendly staff Actually nothing
great service. Staff was very friendly and helpful. Rooms were very clean. Not modern but very comfortable. perfume fragrance in the lobby
Staff were great. Room was in need of updating. Busy with children around the pool. Room needed updating
Beautiful lobby on the 8th floor, friendly and helpful staff. Good location Certain things in the room like the desk chair and the headboard were clearly beat/worn, should have been replaced, not something you'd expect to see in a 4/5 star hotel.
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
Brand new hotel
really nice breakfast small pool than in the picture
I was able to do early check in and late check out with no hassle. Also, left my baggage for a couple of days with no problem as well. Hotel amenities were great. Great location if your want to be near the airport and MOA.
The price was not too bad, but can also get similar price of similar hotels nearby with better service. The staff in the Restaurant is not up to the task. They prefer to chat and joke among themselves instead of taking care of the customers. The fare to the airport is a rip-off, as you cannot get a taxi easily (anywhere). Pool and elevator out of service.
Spacious and rooms are nice and clean Staff is terrible, they don't care for your time and are an unfriendly as it gets. Avoid!
Value is excellent for 5 star hotel internet could be little better
I like their shower room. The water pressure is excellent. The breakfast buffet is good. Staff are friendly. The location is not convenient to the shopping center although it's not that far.
Charming staff and full five star services. Location location location. We ordered and punched in on the internet for an AIRPORT hotel..........This was over 45 minutes drive without traffic far far away. Taxi cost is expensive.......at times. 3 and a half hours is not long enough to get to y
For the price and quality it is good value. The service and staff are Ritz Carleton level. Room was a tad on the small side. It is a little bit out of the way which entails high taxi and airport shuttle costs which should be factored in the room cost.
One word - ataraxis.
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
service, facility, location, rates
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
Great service Nice room Excellent breakfast buffet Nice atmosphere at Long Bar. 2700 php for car to airport? Must be a compromise between this and a local taxi at 200 php.
We stayed 3 different times within 3 weeks in this hotel (we went out of town twice between stays). First of all, the service is impecabble. The staff is very warm and welcoming. The location next to 2 huge malls means the availability of many restaurants and retail shops and services. Being a fairly new hotel, the interiors are very nice and clean, yet it feels homey. I totally felt comfortable here and would go back and highly recommend this hotel to others.
Rooms are great, we love the great big windows giving us a great view of the city and the pool.
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
Very good breakfast and gym. Very friendly personal. The booking price was given in U.S. dollars but final settlement can only be done in pesos (PHP). This becomes a problem when the hotel uses an exchange rate of 50 (correct official rate is about 46 - the official exchange rate at the front desk is about 47 something). I spent a lot of time arguing about why I would not just pay an additional 50 US$ for my stay because of this - I had to discuss it 3 times until it was eventually fixed, but I was very late for my plane because of it (even though I had gone twice before checking out to make sure it was ok!). This is my only complaint about the hotel which is otherwise very good. Just make sure you do not pay overprice because of the exchange rate also.
Nice and clean...It is really 5 stars hotel. The food of breakfast is so so...
i very much appreciated your upgrading me to a corner room which i have enjoyed during a previous visit (room 909). for several years i stayed elsewhere in manila because i did not like the room assigned to me. but this time i was very happy -- thank you. no complaints...i was very happy at the EDSA shangri-la this visit.
Friendliness of staff. Safety measurements taken by Hotel. Proximity to Shopping Mall giving options for lunch and dinner. Rooms will need refurbishment pretty soon.
Long line breakfast buffet; needs renovation at the lobby
I could not say anothing bad about my stay. It is my favorite hotel in Manila. We showed up 4 hours early and was able to get a room hours before check in time. I was also upgraded to a better room since they ran out of regular rooms for us. The guess relations person who helped us was very helpful and pleasant. We had a great stay and the Chi spa was an awesome experience. Though it was on the expensive side, it was well worth it. Bit on the expensive side.
Courteous staff and always willing to lend a hand. Valet parking was available at no extra cost plus it was handed to us clean after a night's rain. Our wifi was down during our stay but since my other family members were staying at a diff room, we did not bother to complaint and instead used their wifi. Fireworks during the nye was scheduled at 12:10 so we waited until 12:30 but there was none. I had a good night sleep as the bed and covers were really soft and comfy. Will stay here again for their relaxing ambience and good service.
Kayak site displayed error page when booking did not complete. No confirmation or notification. When booking resulted in completion, confirmation page and email notification was received almost instantaneously. Customer found out at the hotel during check-in that there were two/duplicate reservations. Hotel staff insist no-show as reason to charge the other unoccupied room unless getaroom.com validate the reason for duplicate reservations was not customer's fault. Hotel will not refund, getaroom washes hands and point to Kayak. Maybe Kayak will genuinely care for its customer to help resolve issue.
Pool area and the one staff member there was nice. Oh, and the food was top notch. Aside from that, and the facility, I was not impressed. Mostly just frustrating. They told us "no" way too many times for any place in the hospitality industry. To be fair, we're not that needy. They're just a bit too strict for their own good. For one, they refused to give us free wifi access until we had reluctantly signed up to be part of the Hilton rewards club. Also, if you like to enjoy the occasional smoke, this place is similar to a hospital in that you will be told to move elsewhere if you're not in the one place they allow smoking.