Dear Valued Guest!!
Our atrium/lobby renovation runs through March 31, 2016. Work will take place weekdays from 9am to 6pm, and noise can be expected. Additionally, our pool and spa area will be closed for renovation until March 31, 2016. Every effort will be made to ensure your comfort during your stay, and we apologize for any inconvenience. We hope you are looking forward to our NEW on-property experience!
The hotel was in a convenient location for the planned activities we had. The decor was dated and the breakfast buffet was marginal. However the hotel was clean and staff was helpful.
We felt like we were on a vacation. The atmosphere is like no other hotel we have stayed in. Very peaceful waterfalls and ponds. My son loved the pool. Breakfast was awesome. Everything was fresh and good tasting. We will return.
This hotel was easy to find. The front desk was very freindly. The room was exceptional. The pool area was very clean. The breakfast was very good, although they didn't seem prepared for the crowd that was there. I have never paid this much for a room anywhere, but it was well worth the money. We are planning a trip in November to Florida and will probably try to book a room going down and coming back.
As always, Embassy Suites provided us a wonderful one week stay. Apart from being well located to the Cincinnati area, ES maintains a high standard of quality and customer service. During our five day stay at ES, we felt pampered in our two room suite; luxurious, comfortable, impecably decorated and clean. In fact, on several occasions the staff went out of their way to see to our needs. The manager's happy hour and the full cooked to order breakfast not only add to the economy of ES but is probably one of the best services provided in the hotel industry. The cooked to order breakfast along with a well-stocked side buffet and the snacks and drinks served during happy hour are enjoyed by all the guests at no additional charge. We continue to stay at Embassy Suites over any other hotel chain in the U.S. Thank you Embassy Suites!!
Reading some of the other comments made me laugh. This hotel is a quality one that we've come back to for over 10 years. There is noise at times in the atrium, but that is quieted down by 11 p.m. on most nights. The hotel staff will bend over backwards to fix any issues you might think you have. The staff at the personalized breakfast every morning is amazing. They treat us like family each time we come! The rooms are clean if you ask them to do so. We only have had a few issues with them rushing the maids to finish quickly. When that happens I call the front desk and we are taken care of. This is our home for literally 2 weeks a year and we will not stay anywhere else. The cost is fair for what we get and the security is high here. The staff is friendly and works hard to accommodate all needs if informed of them in a timely manner. The only 2 drawbacks are the advertised refrigerator/freezer. The freezer doesn't work so don't plan on keeping anything frozen. The TV's are a bit older but - honestly are you staying at a hotel for TV or for activities near the hotel? I highly recommend this hotel for anyone traveling. We see the same folks[families, business, couples] here year after year so - they must be doing something right!
It was clean and everyone was nice. We were celebrating our 28th wedding anniversay on the 16th. We do live locally about 25 mileas away but wanted to get away form our house full of people. The main problem we had was that our neighbors in room 350 kept going in and out of their rooma and let the Door bang shut each time. So we heard this all thru the day on Saturday probably about 50 times or more. And at 6:00 in the am on Sunday someone was kicking the wall which was at the head of our bed. We said something to the desk clerk when we left and all she could tell me was that if we wanted quite time that we should book during the week that is when the travlers book and it is much quieter then. Other than that the the food was good at breakfast and the room was clean and nice looking.
We stayed for the weekend with our married children and grand children for my wife's birthday. The staff was friendly and very helpful. The free breakfeast was excellent. Bed was soft with the right firmness. Room was clean and comterable. Pool and hot tub area was a little small. Would stay again when in the area.
Each room is a 2 room suite which allowed us to have a separate bedroom from our 1 year old. The breakfast is included in the room price and was fantastic. They offer a great variety of food and we did not have to wait for a seat even though we were a party of 6. The happy hour each night was also included in the room price and offered a great variety of drinks and snacks. The indoor pool was a bit cold, but not cold enough to keep the kids out of it. We will definitely be staying at the property on our next visit to Cincinnati.
I have stayed her on numerous occasions since my son became a student at Xavier Univ. We get the comfort of a 2 rm. suite, cooked to order breakfast & manager's reception. The staff is always pleasant & helpful. I have arrived early & been accomodated & once arrived at 3 in the morning & was warmly greeted & treated to an upgrade. While the hotel is more in a business area, it still is close to restaurants, shopping & the interstate highways. I have never had a bad experience at this hotel. Yes it can be noisy, but in the evening things quite down & I've never had a problem sleeping.
If you like to sleep at a hotel, don't stay here. Center atrium VERY noisy and it echos in your room. Pool and atrium open til 1am and until everyone shuts up, you can't sleep. Room dirty, 10year old son found a thong in the bedroom. Kids couldn't sleep on the pull out couch b/c of lack of comfort and the NOISE! If you are just one person or a couple you can shut your bedroom door and not hear the noise. The hotel staff had a non caring attitude, and said sorry sorry sorry but you know they didn't mean it or care as nothing was done about it. I go to a hotel to sleep, the amenities are extra. The breakfast had decent food but there wasn't anywhere to sit as the one bus boy coudln't keep up. We cleaned our own table to sit down. Our children as well as other children we were with on this trip, got a rash from the pool from too little chlorine. Very dirty area. If you're a young 20 something who likes to party til all hours of the morning and keep others up, or a parent lacking in parenting skills who likes to allow their children to run amuk thru a hotel unsupervised, allowing them to be boisterously noisy and be disrespectful to other guests, then this is the hotel for you. Anyone with small children are advised to NOT stay here.
I'm very happy with the accomodations at Embassy suites. We were here to go to King's Island and visit friends in the area. It was close enough to the park to come back during the day for a break and go back later. Breakfast was a plus too! Hotel atrium was especially nice, it has a stream with fish and turtles in it. One other perk was that htere was a wedding there during our stay and we got to watch the whole thing from our 4th floor room!!! I would recommend this facility to anyone planning a trip to the area.