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I was very impressed! The customer service was impeccable with pleasant and courteous staff who went out of their way to make our stay perfect. The room was beautiful - we booked the king suite and it was even better than described!
The room was very comfortable, and clean. The lobby, dining area, and pool were all very nice and clean. Staff was eager to be helpful, and quickly assisted us when needed. I booked 2 queen beds. However, upon arrival, we were given a room with a king and pullout. The hotel was full, so they were unable to switch rooms for us, which was very frustrating! The pullout + one child in the king = not the best night of sleep: (
roomy, comfortable, nicely decorated That we could not be on the ground floor
Good location to St James, clean, new, good breakfast. Only one elevator. Had to wait
Lovely place, near a great beach. Good breakfast, nice room, excellent staff. I would go back,
Room was large, clean and beds were comfortable. Breakfast had a good selection of foods. We were put in a handicapped room on the first floor close to the main road even though we'd asked for a quiet room. Bathroom only had a shower no tub. There was no address posted outside the hotel so we weren't sure we were at the right hotel.
Staff was very friendly and accommodating. Rooms were clean and comfortable. Breakfast was sparse close to 9 am. Pool was 'Closed for Maintenance' the entire visit, saw no active 'maintenance'. Son was a little bummed.
Large breakfast selection They need a different pancake machine or switch it for a waffle maker
This was a motel 'in progress of inproving' and charged too high $$ for the room. I personally do not care for the trend of including a sheet inside the coverlet. You are either too cold or too warm. Breakfast varied and nice.
Staff was very friendly and helpful! very clean and nice decor.
The best experience was the staff. Very helpful, informative, and extremely friendly. Made us feel like family.
Because Oak Island is primarily beach houses and rentals, this provides a reasonable way to stay near the beach. constant loud playing CNN news at breakfast
Good size, clean room. Great breakfast. No outdoor seating except by pool.
good location for where we ant to go. Great breakfast choices in AM. No place to sit out doors in front or back of hotel except by pool.
We left our do not disturb sign on the door by mistake. When we returned late afternoon and noticed, even though the room cleaning service was over, 3 hotel employees quickly cleaned our room.
staff very nice breakfast not managed well
The hotel was located close to the attractions we were interested in seeing; it was convenient. My wife and I were awakened in the middle of the night by a roach that crawled over us in the bed. Upon check-out I notified the front desk of the issue with the roach and was advised that they would not reduce our charge; we will not stay there again.
Right in the middle of friends which made visiting easy. Could go into Southport and look around. Then get to Oak Island and BSL. Perfect place to stay. Breakfast was good. Staff was helpful and friendly. No!!
Great bed. Room was large. Nice roomy bathroom. Extra chairs (overstuffed with ottoman). Breakfast was good. Lots of parking. Good wi-fi. One smallish TV with few channels. Coffee at the breakfast was terrible. And not hot. Refrigerator had no freezer; staff refused to put two gel packs in their freezer citing health dept. No one else has ever refused. Bright spot light shining in window.
very good breakfast buffet and close to where we want to be only out door seating is at pool or walk across to small strip plaza
Nice room, nice location Absolute worst hotel experience that I have ever had. The other person on my reservation tried to check in and was flat out refused, AT 1:30 AM bc their name did not match the name on the card used to book the room. WILL NEVER USE SITE OR HOTEL AGAIN!!!
The location was excellent in getting into and out of Southport during the Fourth of July Festival. It is located next to a local restaurant/bar and a Walgreens and Go-Gas. Most anything you need within walking distance.
Close to the plant. The price was a little high for staying long term.
I like the proximity and the kindness of the employees. I did not like the cleanliness of the hotel, hotel room, and hotel room bathroom. There was hair and a dead roach in our tub when we checked in.
The room was clean and fresh. I appreciated the frig, microwave, and the coffee maker. The staff was cheerful and considerate.
Parking No ice. Overpriced. Should have asked for my money back.
the room replacement was ok. The manager was nice and put me in a new room that was better. They are undergoing renovations. The first room assigned was smelly, musty. the shower had cracks noted. I was not able to stay in room
The staff was very welcoming....super nice! The breakfast was surprisingly extensive and yummy. Pillows were great too:-) I have no complaints actually. Very pleasantly surprised by this hotel.
The staff was friendly and even took time to do the little things to help make the stay better.
Everything with the exception of the TV Programming. The TV programming was somewhat offensive . Some of the channels had disgusting content. Put more family friendly programming in the system.
Pillows need to be upgraded
Location (1) Toilet makeup water flow was very slow. Had to dump water in tank to get enough water to dlush (2) Sink faucet dripped (3) Very loud in morning outside our room - doors banging constantly shut before 7 am. It is hard for doors not to be loud when closed. (4) Breakfast quality was poor (5) Hotel needs updating
staff were excellent and accommodating, pool very clean and close to where I wanted to be. quiet and comfortable. needs a refrigerator and microwave in room. ice machine on 1st floor instead of every floor.
The location was good. I did not get the room I booked . wanted Non-smoking , I was put in a smoking room. The room as not very clean and , some of the in room items like coffee pot were not in the room. The bathroom had stains in the tub and tooth paste on the sink. NOT GOOD
no tv quit working. a/c controls under a bench and nearly impossible to access with 2 hands, impossible with 1. tv quit working,moved me to double room with a bed frame sticking out so far i know someone will cut their leg on it. a complete safety hazzard
It was quiet, and peaceful. The rooms are very small.
This guest did not leave comments about this hotel.
Clean and comfortable
Very clean. Staff was helpful. Not really.
I don't know why this hotel only has a 2 star rating. The staff were so courteous and friendly, the hotel was spotless......pool was up and running and immaculate. I would recommend this hotel to anyone......it was quiet, clean and reasonable. No, we loved it!!! Such nice, helpful staff!
The hotel was quiet. The room smelled VERY damp and musty. It was similar to cat urine. I will not stay at this location again.
Clean Pool was small
Chekckin staff, tv, furniture, breakfast, water leak, lack of backup generator.
The rooms had a very distinct odor. There were no smoking signs everywhere but there was very obviously smoking throughout the entire hotel. The odor and cleanliness were poor.
Easy access from highway and not too far from beaches. Bed was comfortable. Breakfast included. Old/outdated décor throughout and room smelled even though it looked as though it was cleaned pretty well.
The free breakfast with eggs, bacon, and make-your-own waffles was the best thing about our stay. Our room was directly by the elevator and was extremely noisy. Also, the clerk wanted my credit card so that I could be charged for 'incidentals'. Be sure to mention that you will not need the safe in the room, or you will have a charge for that.
Good friendly people and clean I think it was better than a two star place My shower drained slow a little and another person had come to lobby ssaying her kmood. Was stopped up
The location was convenient to the beach, restaurants, and other activities. WE were truly surprised when the room was entered, but not cleaned. Had to ask for soap and shampoo... whether or not the sheets are changed, it's a treat to have the bed made and tuck.
The complementary breakfast was great! Waffles, fresh fruit, eggs, sausage links, yogurt, coffee, juice, cereal and as a diabetic I had plenty of options. The room was clean and modern. The staff was nice and met all our needs. There was no AC in the elevator. The gym had to be opened by the clerk behind the desk and was very small and hot, but we were able to work out in complete privacy.
Staff, Price, Location Pillow smelled like a sweat. I started to carry my own pillow since.
Went to receptionist about a problem with air conditioning making a loud clanking noise and was asked if we wanted to check out!!! Paid $--- + tax for 1 night, ended up sleeping in my car because air conditioner was so loud we couldn't sleep. Was told no smoking but their were cigarette burns on curtains. Shower curtain rod broken so floor flooded when using it.
Room was nice with refrigerator, bed was super comfy, AC worked as expected, hotel has an elevator now and that is a definite plus, front desk staff super friendly and helpful, pool was very nice, close to area beaches Nothing
The pool and beds and shower was all amazing Breakfast wasnt that great.. but was better than most other hotels
Great location. Breakfast was fine. One desk clerk seemed like she didn't wat to be there.