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Lovely place, near a great beach. Good breakfast, nice room, excellent staff. I would go back,
Staff was very friendly and helpful! very clean and nice decor.
Good location to St James, clean, new, good breakfast. Only one elevator. Had to wait
This was a motel 'in progress of inproving' and charged too high $$ for the room. I personally do not care for the trend of including a sheet inside the coverlet. You are either too cold or too warm. Breakfast varied and nice.
Staff was very friendly and accommodating. Rooms were clean and comfortable. Breakfast was sparse close to 9 am. Pool was 'Closed for Maintenance' the entire visit, saw no active 'maintenance'. Son was a little bummed.
I was very impressed! The customer service was impeccable with pleasant and courteous staff who went out of their way to make our stay perfect. The room was beautiful - we booked the king suite and it was even better than described!
Location and overall cleanliness...
The room was very comfortable, and clean. The lobby, dining area, and pool were all very nice and clean. Staff was eager to be helpful, and quickly assisted us when needed. I booked 2 queen beds. However, upon arrival, we were given a room with a king and pullout. The hotel was full, so they were unable to switch rooms for us, which was very frustrating! The pullout + one child in the king = not the best night of sleep: (
Large breakfast selection They need a different pancake machine or switch it for a waffle maker
Because Oak Island is primarily beach houses and rentals, this provides a reasonable way to stay near the beach. constant loud playing CNN news at breakfast
Room was large, clean and beds were comfortable. Breakfast had a good selection of foods. We were put in a handicapped room on the first floor close to the main road even though we'd asked for a quiet room. Bathroom only had a shower no tub. There was no address posted outside the hotel so we weren't sure we were at the right hotel.
roomy, comfortable, nicely decorated That we could not be on the ground floor
staff very nice breakfast not managed well
We left our do not disturb sign on the door by mistake. When we returned late afternoon and noticed, even though the room cleaning service was over, 3 hotel employees quickly cleaned our room.
Right in the middle of friends which made visiting easy. Could go into Southport and look around. Then get to Oak Island and BSL. Perfect place to stay. Breakfast was good. Staff was helpful and friendly. No!!
Easy to find, very accommodating, breakfast pretty good. No
This is an excellent hotel, roomy, clean.
The GM was extremely unprofessional & rude to me. I had already been checked in for 2 days when I went to the front desk to ask for lunch recommendations. She forced me to show my ID because she 'thought I looked young'. I had shown my ID at check-in.
Close to the plant. The price was a little high for staying long term.
Great bed. Room was large. Nice roomy bathroom. Extra chairs (overstuffed with ottoman). Breakfast was good. Lots of parking. Good wi-fi. One smallish TV with few channels. Coffee at the breakfast was terrible. And not hot. Refrigerator had no freezer; staff refused to put two gel packs in their freezer citing health dept. No one else has ever refused. Bright spot light shining in window.
very good breakfast buffet and close to where we want to be only out door seating is at pool or walk across to small strip plaza
good location for where we ant to go. Great breakfast choices in AM. No place to sit out doors in front or back of hotel except by pool.
Good size, clean room. Great breakfast. No outdoor seating except by pool.
I like the proximity and the kindness of the employees. I did not like the cleanliness of the hotel, hotel room, and hotel room bathroom. There was hair and a dead roach in our tub when we checked in.
the room replacement was ok. The manager was nice and put me in a new room that was better. They are undergoing renovations. The first room assigned was smelly, musty. the shower had cracks noted. I was not able to stay in room
Parking No ice. Overpriced. Should have asked for my money back.
The room was clean and fresh. I appreciated the frig, microwave, and the coffee maker. The staff was cheerful and considerate.
The staff was friendly and even took time to do the little things to help make the stay better.
Everything with the exception of the TV Programming. The TV programming was somewhat offensive . Some of the channels had disgusting content. Put more family friendly programming in the system.
The staff was very welcoming....super nice! The breakfast was surprisingly extensive and yummy. Pillows were great too:-) I have no complaints actually. Very pleasantly surprised by this hotel.
Pillows need to be upgraded
Location (1) Toilet makeup water flow was very slow. Had to dump water in tank to get enough water to dlush (2) Sink faucet dripped (3) Very loud in morning outside our room - doors banging constantly shut before 7 am. It is hard for doors not to be loud when closed. (4) Breakfast quality was poor (5) Hotel needs updating
The location was convenient to the beach, restaurants, and other activities. WE were truly surprised when the room was entered, but not cleaned. Had to ask for soap and shampoo... whether or not the sheets are changed, it's a treat to have the bed made and tuck.
Staff, Price, Location Pillow smelled like a sweat. I started to carry my own pillow since.
Room was nice with refrigerator, bed was super comfy, AC worked as expected, hotel has an elevator now and that is a definite plus, front desk staff super friendly and helpful, pool was very nice, close to area beaches Nothing
The free breakfast with eggs, bacon, and make-your-own waffles was the best thing about our stay. Our room was directly by the elevator and was extremely noisy. Also, the clerk wanted my credit card so that I could be charged for 'incidentals'. Be sure to mention that you will not need the safe in the room, or you will have a charge for that.
Easy access from highway and not too far from beaches. Bed was comfortable. Breakfast included. Old/outdated décor throughout and room smelled even though it looked as though it was cleaned pretty well.
Great location. Breakfast was fine. One desk clerk seemed like she didn't wat to be there.
Went to receptionist about a problem with air conditioning making a loud clanking noise and was asked if we wanted to check out!!! Paid $--- + tax for 1 night, ended up sleeping in my car because air conditioner was so loud we couldn't sleep. Was told no smoking but their were cigarette burns on curtains. Shower curtain rod broken so floor flooded when using it.
The pool and beds and shower was all amazing Breakfast wasnt that great.. but was better than most other hotels
The complementary breakfast was great! Waffles, fresh fruit, eggs, sausage links, yogurt, coffee, juice, cereal and as a diabetic I had plenty of options. The room was clean and modern. The staff was nice and met all our needs. There was no AC in the elevator. The gym had to be opened by the clerk behind the desk and was very small and hot, but we were able to work out in complete privacy.
Good friendly people and clean I think it was better than a two star place My shower drained slow a little and another person had come to lobby ssaying her kmood. Was stopped up