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The welcome from Reception staff and the helpfulness of the porter in assisting me with my bags, both on arrival and departure. Everything was fine.
Large rooms Noises coming from the hall way
The staff in Reflections Resturant were exceptional, balancing friendliness with professionalism, nothing was too much trouble and as it was my birthday they brought complementary drinks from the bar at the end of the meal. The following day they allowed me to re-order the soup to eat in the bar - food was of a very high standard. Nothing
We were attending a corporate event at the Reebok stadium , so was very handy for that event . Bathroom floor was quite tired and needed to be looked at.
The bed was comfortable The Leaking windows and noisy music in the lobby
the ambience, ease of parking, politeness of the staff, all the staff being local was really good. The design is excellent, I would recommend the hotel and stay there again. As a single women I felt safe which is very important to me. Breakfast food was really good but no one came to my table to offer me tea or coffe and I had to ask, when I walked in the restaurant there was no one to sit me as there were no staff around just at that point. This was only a very minor thing and not worth mentioning really.
We were upgraded to a pitch view room at no extra charge. The staff were very warm & friendly. The hotel was of a very high standard.
fantastic location, we were there for a football match and to wake up overlooking the pitch was amazing we had two rooms and my husband asked for a 6am wake up call which he didn't receive, luckily we had set our alarm so we didn't miss anything
Modern look hotel, standard rooms are a bit larger and better than the norm. Breakfast buffet all pre-cooked, as usual the scrambled eggs are like rubber otherwise the rest was OK, a bit limited choice of cereals and fruit etc.
Layout and general ambience of the hotel was good and very user friendly In the current market place I think you should think about a bedroom refurb - getting a bit dtaed now
The location - great views. The interesting layout of the Village, and the way the buildings have been created around the original farm buildings is unique The bar was dull and the drinks expensive. The restaurant dinner was very ordinary and the waitress didn't know what the dishes were when asked. The breakfast was excellent
Good service in restuarant
Location, spa, gym, tea shop and other shops No choice concerning price for breakfast
Having a sauna was fantastic as well as a pool a real treat and nice surprise as we didn't realise it had one Finding out on arrival we had twin beds instead of a double bed was disappointing
it was too noisy
Cleanliness of the room / ensuite and the attitude of the staff Spa Facilities- Having gone down at 6:30 in the morning, found the facilities uncleaned from the previous evening.
Staff very friendly and helpful. Got checked in early which was a great help Parking was tight but ok ! Small gripe really !
Breakfast Small swimming pool, not really any good if you want a decent amount of exerciese. They seemed to be havign putting payments through.
Location and excellent staff
Hotel was clean, food was tasty and nourishing and in a good location. For a room priced at £72 per night without breakfast included, I considered the price quite steep. There was also a hum, possibly from a generator, in the room and it was difficult to get sleep with it. The hotel provided earplugs but they didn't keep out the noise. Also for this time of year, there were no extra blankets provided and the deposit safe message kept reading "batt" when I tried to use it. I reckon that it needed a new battery. Would not be inclined to stay there again.
Comfortable Hotel very handy for shopping and accessing the Bolton Town Centre. We found the staff to be friendly and helpful. The price of breakfast is too high.
Facilities in the room to allow me to work I think your wireless broadband provider, Swisscom, is expensive and doesn't offer partnerships with any other UK providers. I therefore end up paying twice for wireless Broadband. I would therefore not voluntarily choose a Holiday Inn hotel again
Very friendly staff, excellent breakfasts, excellent liaison with a taxi firm and good accommodation We had to wait 45 minutes for food we ordered in the bar- it was only a salad each and there were no other customers.It was not the barman's fault- it was the chef.
the room was a nice size and very comfortable, the location is good there was a slight mix up with rooms at first, but it got sorted
we liked the Hotel very much it was good value for money because of travel groups ,we found we coudnt find a place to sit in the lounge and bar area when we got back to Hotel around 8pm /9pm ,so had to go up to room instead of relaxingin the bar with a glass of wine .
Quiet location.Close to city centre. Continental buffet breakfast should be included in price.
The staff were very helpful and friendly.The breakfast was great and certainly a full English one.Great choice of everything on a self service basis.
tranquillity cleanliness in the bathroom
Ease of access from the motorway and ease of access into Bolton; good menu in Bar. Television and radio services in room. Poor number of tv channels, 'old style' tv, and very poor reception of Radio 4! Very weak and noisy. Also no reception of Radio 5, although the logo was on screen, but 'drifting about' ie. unlocked. I had mentioned these faults when I stayed at this hotel a year or so previously, in a different room.
No lift. Breakfast was a letdown, it would be better freshly cooked on demand Plus I was not amused at being followed and asked to sign whilst picking my food from the buffet!
Quiet location, plenty parking spaces, good rates. basic tv
Because my stay was purely business and on a budget I was happy with the short time I spent at the hotel. Not somewhere I would take my wife for a romantic weekend. Good access to Bolton town centre and ample parking. Being made to pay on arrival, highly unusual and I felt I was being treated with suspicion. Its normal in most hotels to pay upon check-out. Room was adequate, bathroom a bit grubby.
warm and friendly owners, very nice room
As I only stayed one night I cannot say to much but what I will say is, the people looked after us well and helped us to find a florist as we were going to my sisters funeral. What I will say is a big thank you . nothing
Straight forward I did not know how to work the shower and wasted half an hour trying to work it out and wasted time
Very friendly owners,lovely room,Great location There was nothing to dislike.
Close to the centre where there was plenty of bars and eating places I had a basment room which was comfortable and warm only problem was it was under the kitchen/ dining room and you could hear the the floor creaking early as the y made the breakfasts
clean, comfortable and good quality breakfast
Comfortable rooms and nice and warm Non
Good reception and willing help from new proprietors who might reasonably have been under some pressure, but were most kind.
Comfortable, quiet, friendly, wonderful full breakfast. The Proprietor was extremely helpful over our car accident which we had during the time we were there. Very much in the town, but we knew that beforehand, and it was fine for one night stay.
Good breakfast It would be helpful to have some hooks or rails for towels and clothes in the shower room
I stayed while attending a course which was run at the hotel. I did not have the time to visit the local area.
Staff were very friendly and helpful Breakfast could have been better
The room was shabby and the bathroom a disgrace in need of refurbishment. A party went on under our window until 3.30 in the morning. The restaurant staff were not on the ball at breakfast - there was no butter available at all and we had to ask for and wait for fruit to be prepared and bread to make taost to be put out.
Clean, well appointed, good value. Rubbish shower.
Easy to get to Everything the food in th hotel was cold when I recieved it and took ages to arrive and it taken 20 minutes for a waiter to come over and greet us,then when the food arrived it wasnt cooked and my partner wasnt impressed by her awful food that much she had two mouthfulls and left the rest.i paid �70 for the meal and was not impressed it was cheap food with an expensive tag.also the staff were unapproachable and got the food orders and drink orders wrong also the bathroom looked as tho my child had cleaned it.
Friendly and approachable bar staff we arrived late after avery busy day and they were excellent with their service standards. The bedroom was very basic
It was 5 mins from the Reebok Stadium & Breakfast was very good Room was poor for £70.00 bathroom especially grubby and shower didn't work properly
Very noisy. We were kept awake by the wedding singer from the function suite and the conversations of the bedroom next door.
Music disco went on 'till 1.05 am just below our room window, could not get to sleep. Complaint registered with reception, noted and will be offered room away from disco on next visit.
The staff were very helpful and the receptionist help me book a return minibus taxi to the event my group were attending. Thank you! The bar shut at midnight despite the area being full of customers. Our room was far too hot, it was over the health club and the corridors smelled of clorine. There was a dirty sheet outside the room door which remained there throughout our stay and there was no shower curtain!
The facilities available to guests were excellent as was the overall value for money for the room and rate. There were steep steps to get to the reception area from the car park with no signs to show where the lift or ramp was for disabled/mother and baby access was. There were no designated parking bays for mother & baby either. Also, I found the drinks and food a little expensive, especially when there was an excellent family pub/restaurant across the road, which were happily taking the hotel's guests! Maybe this is something they should look at and act upon to make a big difference to the level of service to their guests.
The staff were very pleasant and the room was very comfortable. The hotel is ideally positioned Waiting for a table at breakfast time
Leisure facilities overpriced
we got an early check in (11.15am) and late check out (1pm). the leisure facilities were excellent. the room was spacious & comfortable. nothing
What did I like - the friendly efficiency of staff at checking in; the ambience of the room. i didn't use the pool and leisure facilities but i shall return and definitely take advantage of these next time.
hotel.food.leisure club and staff all round should give a moore poular daily paper
The facilities and location was good. Pub/restaraunt across the way as an option to inhouse. Big car park so parking no problem. Room looks nice but everything sort of feels dated. Bath/shower, not just shower and water was hot. Having a pool is all well and good, even paying £5 to use it. But needing to use it at 6am to avoid having to share with large numbers of none residential visitors makes it somewhat impractical. The Hotel also promotes Party/Wedding events, so expect 'disturbance' to run late into the night, even when located on 'premium' top floor. Promoting TV channels to find you only get about 10, with only one none freeview is misleading. Really felt it was expensive for what was delivered.
it was relaxing
Spa facilities, free internet, confortable bed, good tv choice. Terrible food in restaurant and in bar, terrible food choice for breakfast, there was not even boiled eggs..
Firealarm going of in middle of night and radiator rattling all night had worst night sleep if I could I'd of asked for a full refund
Customer service was very good indeed. Nothing was too much trouble. Leisure facilities were outstanding. No reason to complain about any aspect of the hotel.
The staff were very supportive. I needed some special consideration for a guest I had invited. A very sick lady. I was able to entertain her in a private room thanks to your team. In particular a young lass called Megan. It was her innovation that made this happen. You have an excellent team at this hotel.
ful breakfast came without mushrooms
That all staff spoke to you politely even when merely passing on the stairs.
every one was very helpful.
The leisure facilities mainly the pool area I visisted many times. Genearlly enjoyed my stay and the people who were working at the hotel were friendly and efficient. I would return wiothout hesitation.
I liked the location and the facilities. we stayed as part of a wedding party and thoroughly enjoyed everything the bathroom in our bedroom was ready for refurbishment, but it was fine.
the spa facilities and the lake behind the hotel
We were parents of the groom and we were delighted with the venue, the wedding breakfast, the attitude and helpfulness of the staff and the facilities Kilhey Court has to offer. Rooms are a little tired looking but clean and well equipped. If I had to complain about anything, it would be that the bar in the evening was understaffed and it was said that the 20 minute wait to buy a drink was unacceptable.
Excellent attentive service from friendly staff, especially around bar and restaurant. Although under pressure, especially at breakfast time, the staff kept their sense of humor throughout.
The staff were great, it was my daughters birthday and they made a fuss of her and she loved it. It was so clean and relaxing, I would love to go again. everything was perfect
Good location, easy access, free car parking, quiet rooms. Free internet wi-fi not available. even most basic hotels & B&Bs offer free internet. in last 4 weeks I have stayed at hotels in birmingham and manchester for £24.99 per night through activehotels.com, all had free internet.
Cleanliness, cost, location adjacent to Bolton Arena. Free parking adjacent to hotel Breakfast not included and was expensive and not good value for money. Breakfast served too late. Couldn't eat before going to Bolton Arena
I found the staff at reception very friendly and welcoming. I was only visiting relatives so did not use the restaurant for breakfast. I would have like to have had a glass of wine. I didnt want to go to a bar.
Very friendly staff
Front of house staff ..jane and ishmael very helpful. Bedroom very comfortable and breakfast very good. No food available in house on arrival in the evening.
Hotel and rooms well furnished and comfortable. Breakfast was lovely with friendly staff. My room and the boys room was cleaned to an excellent standard. Daughters room had a leak under the bath which meant they couldnt use the bathroom and had to use the bathroom in our room. but other than that was clean and well furnished. The booking was made in my name for all 3 rooms. My daughter had left a spare key for her room with us as we attended a party and having left early returned to the hotel and were looking after her 2 month old baby boy. When we returned to the hotel to collect babies bottle from the room the key had been wiped. Even though the room was booked in my name and I had paid for the room they wouldnt allow us to get the babies bottle and reactivate the key and left a 2 month old baby to scream.
The breakfast was of good quality although the sausages were a little spicy. The room was clean and airy and although the hotel is near to the motorway if was quiet inside. The pillows: 1 was too soft but having 2 made it too hard
Close to the area and family who I wanted to visit. With parking facilities and close to motorway.
Easily accesible and close to the m61 motorway. Quiet rooms, excellent breakfast and very friendly attentive staff. None
Very good customer service and cleanliness Nothing of note
Friendly staff Dont like fag burns in carpets and smelly soft furnishings.
Room was located by lifts which was a little noisy
Clean, comfortable. Handy for town centre. Not easy to find and in a fairly unappealing location - poor lighting and condition of footpaths around hotel. Be careful if out walking!
The hotel room we stayed in was old and tired, the breakfast was a very poor offering.
Location of hotel for shopping and visiting family Good value for money Staff very helpful Price of bar drinks seems high and food was not value for money, No vegetables with meeal, sausage & mash was exactly that!!!! Why no veg
nothing unhelpful staff , dirty rooms , overpriced
Thay have now upgraded the Hotel and is much better as I stey here 2/3 times a year.
Close to centre of town Sunday morning staff were sitting on food counters and picking at food. I could not believe it.
relaxed atmosphere, quiet, easy access to local and regional ammenities paying extra for breakfast, the price of these rooms should have been inclusive
Vrry relaxed N/A
The room was very clean and comfortable. When we came back to the hotel at about 11.45 there was a very loud private party going on which sounded like it was under our room. We assumed it would end by midnight so went to bed. At 12. 30am it was still going strong. Reception offered to move us to a different room as their parties go on until 1.30am. because this would have been equally disruptive we stayed put but I wonder why they put us in a room which was subject to this level of noise in the first place when clearly they had other, quieter rooms vacant. When we checked out and I asked for a comments form we weren't even asked if our stay had been ok. Very disappointing.
Gym, restaurant No room service apart from pizza
Availability of swimming and gym Restaurant not particular meal and expensive
we only stayed for 1 night and we had a good time the staff were friendly the room was clean and comftable,we didnt use and of the facilities but i will be doing next time my partner couldnt sleep because of the heating fan that was out side of are room other then thatits was all good
Nothing, was very bad room I stayed in the family rooms. Nothing worked as it should. ( TV, hot water etc ) Bathroom had water from toilet.. Everything
Staff, Gym, location, room extras (I needed the sewing kit) I ordered a toasted sandwich for my eve meal. It was delivered with a plastic cover over the plate but this made the toast damp and limp. Not a good choice of bar meals - only sandwiches. When I stay away (approx once a week) I never eat in the restaraunt (I'd get fat). My only option was a toasted sandwich. So unfortunatly I cant stay here again.
Very clean and comfortable - pleasant room with good facilities. Excellent dinner menu, beautifully cooked.Good breakfast
Location The hotel seems to be in a general state of decline. Room was grubby and showertray overflowed(this was probably why the room was damp)
food, swimming pool, theme park tickets included, surroundings
Very comfortable friendly hotel for a family wedding
Everything was at hand with great immaculate leisure facilities.Lift was great
Excellent facilities for disabled people. Lack of staff, we had to wait for 1hour 15minutes for a drink and when we ordered food we had to wait 1hour 10minutes for it to be served and it came only after we complained. Some other diners sent their food back ,two other guests told us not to stay as the service was appalling. I had to go to reception to ask for a barman to serve us after dinner coffee and we had to wait almost 25 minutes.Not acceptable and we did make a formal complaint.
Exceptionally clean and cracking value for money. Not easy to walk to.
only had to stay one night, thank goodness. complaint on site had no effect, are you interested or not??????? bad drains and cold breakfast???? the bleach I was given by housekeeping had no effect, luckily I did not get any on my clothes!
Modern room, flat screen TV, nice carpetting. Cold, too modern reception area, large uninspiring cold empty feel to the `restaraunt`. Food was very poor. No atmosphere at all.
very friendly staff, nice modern room, great rates. peoples food tray left for most of the day and night at there bedroom doors.
Good points were very pleasant hotel with excellent facilities
Location rather souless. A bit like motorway services, you would not want to go outside the hotel for a walk.
It was value for money with the rooms and staff excellent a good location with sports facilities very close by. On arrival at 17:00hrs the breakfast tray from the previous guest was still outside the room.
The restaurant was awful. We waited 1.75 hours to get food, even though there were only a few people in the restaurant. I ordered Lancashire hotpot and got a few pieces of boiled broccoli with a small fried steak and 3 tiny thin strips of potato on top. This was not a hotpot of any kind. It was awful and we decided not even to attempt breakfast the next morning. All the guests in the restaurant were comparing notes and complaining.
the fact that we were staying in a hotel where family and friends were the attitude and inexperience of the people on reception
Big Room Was very noisy ( a stag do were staying the ame night as us) - would not for this reason use this hotel again
Gym, Carvery. Advertised Large Screen Sports not working in bar. Man U V Chelsea!!!
ease of access. cleanliness
Friendly, helpful staff - as usual. Room was very clean. We were supplied towels, but the room lacked soap/shampoo which had to be requested. The remote control for the tv didn't work, the remote itself was faulty, which got replaced. Also, one of the lights in the room was not working which we thought was a faulty bulb but after having the bulb replaced it transpired that the light itself is faulty.
Price No internet or WiFi connection in rooms
pub, breakfast, large room person at front desk did not have much of a service oriented or helpful attitude.
the hotel is looking tired and needs to come into the 21st century, the rooms are a bit tatty and you feel like you have gone back to the 1990s when i booked in i was given my room , i opend the door to find that the room was already occupied, i told the reception staff and they appoilgised and gave me another romm, the room was overlooking a roundabout on the east lancashire road, so the traffic noise was unaccepable, i was given a upgrade to a suite, to call a room with 2 duble beds in a suite is a bit of a joke , within 2 mins of entering my suite i could hear the noise of crying children from the roon next door, this was my third room so i put up wth it , as children go to bed quite early , but i forgot that they wake early to, the next day i was like a zombie.
Hotel is convenient, friendly and the restaurant offers good quality and value for money. Hotel is getting a bit worn. Rooms are always too hot and controls knobs on radiators are missing. Should offer a better bed and breakfast deal at weekends
I enjoyed my stay because I was with a gorgeous man Update the beds and the blankets to duvets
Free wifi and great breaky No complaints
Excellent breakdast, very helpful staff, tasteful decor in room
Convenient for location
Family run, very friendly
It was fine - did what it said on the tin.
Central venue, easy access to all my points of interest Lack of information on arrival, it was however in writing in the room
I enjoyed the friendly, homely welcome, and the freedom to come and go as we pleaseed, Nothing
Free Wifi access in my room was very useful.
because the rooms were clean and tidy and the staff were very helpful