Hotel Panamonte

The gardens, location and food hold their reputation as one of the best visit experiences in the country. The menu was excellent but the wine selection was limited.

Despite a clear effort to preserve the 60-year+ essence of the original Inn, the facilities are aged and severely deteriorated, taking you away from the “genuine” look and feel well into a “worn and torn” experience. The room didn’t smell clean, the towels were damp and smelly in two occasions and the staff denied us room service in 3 occasions from being “understaffed” as they explained to us. Overall, went to Panamonte knowing their standards for the past 30 years but did not find what I remembered.

Rooms are well nice, spacious and overall nicely designed. Gardens are very well maintained. Late check out was available.

Staff is a failure - completely inattentive, no service attitude at all: served different wine than ordered (multiple times, when asked: “the other one is not available”), breakfast service is poor even there are rarely guests, no spa area although they advertise spa & massage prominently on their webpage... I could go on with multiple more examples. This is not a member with “Small luxury hotels” anymore but still advertise online...