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"Food was great"

"VERY inefficient check in process at MIA. As a preferred silver connect miles member, could not get into the preferred members line. When I finally got to the counter the clerk told he had to go to the gate and that I needed to get back to the line. Barely made the flight. Outrageous"

"I liked the attention at the counter and on board. Everything happened in an orderly manner. I flew with COPA in May. From Panama I flew on Thursday. I returned from Miami on a Sunday. The flight from Panama to Miami then was wonderful, but returning from Miami at the counter and boarding was a complete disaster. The operator at the counter was rude and apathetic. Because of the disorder to board we lost our spot to take off and we’re grounded for an hour. This time both ways were outstanding! I hope they continue to improve and show the same good service on weekends than the one during week days! Thank you!"

Pros: "The seats in economy were confortable. The best thing was Copa gave us seats in the second line and my family traveled together."
Cons: "Coffe service could better the experience"

Pros: "Good customer service."
Cons: "Pretty good all around."

Pros: "Nice crew"
Cons: "During the boarding process in miami my carry on was “too big” to go in the over head bin, so copa members told me I had to checked it even though I never had to check my carry on before and I needed it because I was traveling with my month and a half daughter, customer service in MIA is really bad overall for international airlines going to Latin America"

Cons: "The girl at the counter was not nice"

Pros: "The crew was very kind"
Cons: "The seats wasn’t very comfortable"

Pros: "En realidad todo muy bueno"

Pros: "The crew"
Cons: "Entertainment options were poor"

Pros: "The food, the crew, the comfort..."
Cons: "It was perfect!"

Pros: "Time and service"

Pros: "Entertainement"
Cons: "Food"

Pros: "The seat very well."

Pros: "On time!"
Cons: "Everything was ok"

Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"

Pros: "The Seat was comfortable"
Cons: "Food"

Pros: "Confortable seats"
Cons: "Food"

Pros: "diferente a otras aerolineas, nada, no ofrecen nada mas distinto."
Cons: "todo, mejor atencion por parte de la tripulacion de cabina, mejor comida, avion muy frio, pudieron dar frasadas. aviones sin pantallas personalizadas o mejor entretenimiento a pesar de ser vuelo internacional. deberia costar menos los pasajes para ofrecer un servicio muy muy muy basico"

Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."

Pros: "All services"

Pros: "Nothing"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"

Pros: "everything perfect you guys are the best"

Cons: "Everything was perfect"

Cons: "So, because I was 3 mins late to the gate, they made me spend another $320 for a fligh next day. I'm still in Panama city. Its unbelievable how the plane is still there, with the corridor that takes the passengers to the plane still attached to it, and they can look me straight in he face and tell me they cant reopen the door. While I'm stressfully paying an extra $320 and knowing I'm going to lose 1 whole day of my vacation in Rio because of one little detail that could be solved by opening the door and letting me in, I see the plane there sitting in the same spot for another 15-20 mins without moving. Worst company service ever. Unbelievable. I will never fly with these people again."

Pros: "It was fast ,super organize, clean plane ,very friendly staff,all this especially so early in the morning made the fly fantastic"

Pros: "everything is so very good"

Cons: "Checking in at Miami was very slow"

Pros: "Punctuality"
Cons: "No complaints"

Cons: "Flight was pverbooked and they put me on next flight , because of that I missed very important meeting"

Pros: "Excelente servicio, a tiempo. Ayuda para un abordaje rapido, ya que habia mucha gente."
Cons: "Una de mis maletas fue abierto y me parece peligroso, ya que por dicha traía candado en la parte grande. Esto puede tacharlos de compañía no segura."

Pros: "Everything"

Pros: "Didn’t have to wait long"
Cons: "Small, needs to be upgraded not enough seating. Had difficulty with English. Overall fine."

Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"

Pros: "the plane and the service"
Cons: "the airport don't have service in early morning, every store was closed"

Pros: "As a non-Spanish speaker we felt well cared for."

Pros: "Everything was smooth good service plane was exceptionally clean... Far better than Avianca"
Cons: "Selection of food or breakfast"

Pros: "Served snacks and drinks on short flight"
Cons: "Our luggage did not come on this 45 minute flight despite it being direct. And we were one of multiple families with this issue. It appears to be a common issue with the airline."

Cons: "Worse customer service at the 1800 fly copa and at the counter..."

Pros: "all the service"

Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."

Pros: "Fast prompt boading"
Cons: "Tiny meal"

Pros: "luggage politics"

Pros: "Fast boarding"
Cons: "The snack/breakfast"

Cons: "Leg room on the flight was cramped"

Cons: "I expected Kayak application and Copa Airlines to advise travelers that they need a visa to Venezuela before expending $1030 on an airline ticked. I cold not travel because I was missing my visa to Venezuela. The visa requirement for US travelers is recently implemente this past February and many people dont know about it. This should be published before people buy their tickets!!! Thanks, E. Vazquez"

Cons: "They didn't have coffee or tea"

Pros: "Airline staff very responsive and quick t"
Cons: "The space between seats too uncomfortable"

Cons: "good"

"The cabin crew was great to movies were a little old are overall excellent"

Pros: "Nothing"
Cons: "16 hour delay is unacceptable"

Pros: "Seats were comfortable and the way the seats are designed works great if someone on front reclines. It does not construct your legs or space in front of you"
Cons: "A sandwich or something of the sort would have been good"

Pros: "Clean plane, organized crew"

Pros: "Smooth flight"
Cons: "Everything was fine"

Pros: "economy plus legroom."
Cons: "actual reclining seats, edible food, broader movie selection and newer films.,"

Cons: "Server forgot to serve drinks to 3 rows."

Cons: "Flight was good. Since flying is everyday anymore if you want perks you will just have to pay for something more."

Pros: "Crew was friendly and had an exit row for more room"
Cons: "A better charging port for the seats. Both of ours did not work"

Pros: "Got upgraded to first class"
Cons: "The flight out of Miami was delayed 6 times for a total of 4 hrs."

Cons: "Wifi didn’t seem to be working properly. But maybe an issue with my device."

Cons: "Delayeddddd"

Pros: "Flight attendants were older and very professional"

Pros: "nothing"
Cons: "Service was terrible, no blanket onboard, wifi was broken, cabin temperature was way too low, feels like around 55f."

Cons: "The crew lost my carry on. I later found it on the check bag carousel."

Pros: "That it got me to Paris safe"
Cons: "No outlets to charge your phone, and the tv played the same movie over and over. The meals were also cheap. Didn't like any of them. Should have flown southwest or delta."

Pros: "Nothing"
Cons: "The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed."

Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"

Pros: "Crew on board"
Cons: "Delay"

Cons: "No chargers at any seat in coach and flight was delayed 2 hours."

Pros: "The pricepoint"
Cons: "Placed in last row, middle seat because it was the economy fare. But you get what you pay for! It was such a turbulent flight. Many people screamed. The captain never came on the intercom to address the problem."

Pros: "The boy who changed my ticket"
Cons: "My flight was changed and I did not receive an email or any notification. The woman at MIA airport was rude and made it known she did not care. She said it was canceled due to weather, but weather in Chicago was fine."

Pros: "Free wifi & drinks, good time and friendly staff"
Cons: "The ride was bumpy (not their fault) and the plane was just loud in general."

Cons: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"

Pros: "Why doesn't an airline do the maintenance changing a tire or refuel before passengers board a plane"

Cons: "No wifi... with the amount you pay for the flight, seems insane you have to pay for wifi too"

Cons: "Customer service, didn't have our seats"

Pros: "Landed on time"
Cons: "Had to check in carry on while others were bringing two/three bags onboard. Entertainment was broken. Snacks were mediocre."

Pros: "Crew were not very helpful in fact they were actually rude ."

Pros: "The seats were very comfortable - there was ample leg room. The attendant that was handing out drinks and snacks was very nice."
Cons: "Flight was delayed, which I suppose wasn't the worst thing. I've had nicer attendants. Many people had to check bags due to there not being ample room in the overhead compartments, however when I was walking to my seat I couldn't help but notice that many people had stored their purses, backpacks, and jackets in the overhead compartments. Many people in the front didn't have anything at their feet which could have saved at least some people the hassel of having to check their bags when they hadn't planned on checking any at all. When I offered this idea to the flight attendant to see if he couldnt possibly make an announcement or if he could ask if anyone could move their stuff he simple answered "Well you know what? No one cares." Although I can understand that must be very frustrating for him and the other flight attendants, I thought the situation could have been handled a little bit better, perhaps there should be a better plan for a situation like this to make sure the room in the overhead compartments is used in the most efficient way."

Pros: "In efforts to reduce my carbon footprint and reduce my use of plastic bottles and single use plastic cups, I always travel with a refillable stainless steel water bottle. It saddened and frustrated me when during the drink service portion of the flight the flight attendant refused to serve me water in my bottle, which was clean, dry and when uncovered the brim has the same diameter as the plastic cups used on United flights. First the flight attendant just said that she is not allowed to fill my personal bottle but kept offering me several cups of water instead. When I explained that it wasn't because I was really thirsty, it was just that I prefer to not use disposable cups, she proceeded to tell me my bottle was too big to fill anyways and she couldn't give me that much water. I have never had such an averse reaction to trying to be more eco friendly. In fact people are usually thrilled and applaud the Effort. If this is in fact the United policy, I hope united will reconsider it. Every small effort goes towards making a big impact."

Cons: "Wifi not working"

Pros: "Boarding went well. Lots of empty seats, so i had the whole row to myself."
Cons: "There was nearly a 3-hour delay because the plane was late arriving from Newark. Take-off was very bumpy;plane dropped and shuddered for a minute or so Considering the small number of passengers, the flight attendants didn't spread their time around any more. Just before the end of the flight, a crew member came offered a glass of water. It tasted so bad that I had to bring it to the back and dump it. The lfight attendant wouldn;t take it' he told me to wait for the next member with a trash bag."

Pros: "I loved the Boeing 787 Loved everthing about it."
Cons: "That I wasn't in First class."

Cons: "Time and efficiency"

Pros: "delay after delay, then NO crew to guide us into the terminal?!?! we're getting married tomorrow so this is quite upsetting..."
Cons: "disrespectful of my time"

Cons: "Poor leg room and elbow room. No drink service just water, unless you were in First Class. I thought I was flying United? Unfortunately the voice of the flight attendant blared through the speakers and she said that there was nothing she could do."

Pros: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Cons: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."

Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."

Pros: "I liked that everything was on time and there was no hold ups"
Cons: "Food ...... Did not purchase so can't say anything about it but no one minded if we brought our own. No problems"

Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"

Pros: "Nothing"
Cons: "Everything"

Pros: "No complains everything els was good would fly again"
Cons: "The seat part is my only concern had a Lil neck pain after I woke up from trying to hold my head in the seat and catch a Lil nap over all good flight"

Cons: "Forced to check carry on when they had plenty of overhead space on board"

Pros: "The flight attendant gave me the whole can of bloody mary mix tomato juice. The captain got a wheelchair to come for me. Flight price was good! Skycaps were great!!"
Cons: "I am disabled so its hard enough dealing with small bathrooms, but to then find FILTHY TOILETS! Both toilets/bathrooms in economy were disgusting! There was pee or poop or menstrual blood on one of the toilet seats and just pee all over the other seat. I went into one toilet and came back out to go to the other one. I told the flight attendant and he just shrugged his shoulders and went back to eating his bagel. I had to clean off the seat! Peanut mix is not enough each passenger should get 2 packages. The flight attendants were not careful when steering that drink server thing and hit several people with it moving down the aisle. My wheelchair was not there when we landed and i had to wait for it. The seats in the back of the plane seem like the cushion is high in the back so you feel like you're almost standing! Not enough room between video screen and my face. Shouldnt have to pay for entertainment."

Pros: "I like that they had the zones set up so there was not a huge mob all waiting and having to fight through everyone. I liked that the flight had tv monitors and was able to have some entertainment for the 2hr + flight. The crew was helpful and polite."
Cons: "I didn't like that the price for the entertainment was $7.99 it would be nice if it was free or a little cheaper."

Cons: "Getting home late after an already long travel day."

Pros: "It was a nice plane, comfortable,the crew was friendly"
Cons: "Crew was late die to traffic which delayed or trip by almost an hour. They should leave 2 hours early like we passengers do."

Pros: "The safety videoing ."
Cons: "I'm handicapped and use a wheelchair as my main mode of travel then a walking stick for short runs. I didn't see even a basic attempt with assistance from ground crew helping my wife break down or assemble my chair. After door shuts plenty of empty seats in the economy plus and some in first, when I asked the attendant they were real quick to whip out the iPad charges to upgrade. Those seats went empty I stayed cramped. Kayak didn't show a box to check if you are disabled and need special seating or cart transport at airport."

Pros: "Very kind employees, was able to get last minute tickets at a reasonable price, entertainment on the first flight"