Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "I got bumped from the flight. They overbooked. Three people were let on after me."
Cons: "There was a problem with their system, so they didn’t have a record of my checking -in. But, my email said I had checked in - just wouldn’t give me a seat number. They put me up in an old hotel that I would not recommend, so I can fly tomorrow."
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "Boarding & disembarking were super efficient, captain was very communicative, plane cabin was clean"
Cons: "The flight attendants were competent, but not friendly at all on my first flight or connecting flight."
Pros: "Food was good. Movie selection was really good."
Cons: "The boarding process could've been smoother if the desk crew could explain better how the process works."
Cons: "No space between my seat and the front when the person was reclined. Food (Vegetarian meal) was bland"
Pros: "It was an old plane, no WiFi!!! There is was an hour and half delay which no one made it clear as to why ."
Cons: "the manager at the counter at IAD insisted make the connection in Panama City! Of course after landing in Panama City I missed the connection. Had to stay at a hotel and I purchased business class ticket but they don’t have business class seats available on the next flight and book me on economy"
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "Crew amazing...seat not too confy for a small person"
Cons: "Everything was good, even the luggage came out super fast."
Pros: "Seats were comfortable and the way the seats are designed works great if someone on front reclines. It does not construct your legs or space in front of you"
Cons: "A sandwich or something of the sort would have been good"
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Got to San Antonio finally"
Cons: "Not having maintenance issues on the same flight from the prior flight to our airport then having more maintenance issues prior to leaving."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "Everything was fine, I would probably take the flight again but nothing was above average"
Cons: "Boarding could have been more organized"
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Pros: "The crew in first class was amazing. Friendly and helpful."
Cons: "Vegetarian food on first."