Guest reviews
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Overall Rating
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9.5 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." -
8.4 "Very nice wellness & sports facilities."
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8.3 "Great service."8.9 "89% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." 8.1 "81% said thereception staff was great ." 8.5 "85% said theconcierge service was amazing ." 7.8 "78% werehappy with the room service ." -
6.6 "Breakfast is mediocre."
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4.7 "Rooms are not good."2.4 "76% said
rooms were small ." 2.3 "77%complained about the bathroom ." 1.4 "86% thought they werepoorly maintained ." 0.3 "Air conditioning was criticized by 97%." 2.5 "75%criticized the small bathroom ." 2.0 "80% foundproblems with the furniture ." 1.7 "83% hadproblems with the shower ." 0.0 "100% thought thetv was sub-standard ." -
3.8 "Not very comfortable."2.4 "76% said
rooms were small ." 0.3 "Air conditioning was criticized by 97%." 2.5 "75%criticized the small bathroom ." -
3.1 "Terrible value."2.6 "74% said the
breakfast was too expensive ." 1.7 "Theprice was too high for 83%." -
0.5 "Disappointing internet connection."0.0 "100% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." -
8.3 "Great service."8.8 "88% found the
staff to be very friendly ." 8.4 "84% thought theservice was very professional ." 8.6 "86% said theconcierge service was amazing ." 7.9 "79% said thereception staff was great ." -
8.2 "Very nice wellness & sports facilities."
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6.7 "Breakfast is mediocre."
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4.9 "Bar is not good."
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4.6 "Rooms are not good."2.3 "77% said
rooms were small ." 2.6 "74%complained about the bathroom ." 1.7 "83% thought they werepoorly maintained ." 0.4 "Air conditioning was criticized by 96%." -
4.0 "Not very comfortable."2.3 "77% said
rooms were small ." 0.4 "Air conditioning was criticized by 96%." -
2.9 "Terrible value."2.7 "73% said the
breakfast was too expensive ." -
0.6 "Disappointing internet connection."0.0 "100% said the
wifi quality was bad ."
Overall Rating
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9.5 "Terrific location."
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8.1 "Very nice wellness & sports facilities."
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7.9 "Good service."8.6 "86% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." -
6.3 "Breakfast is mediocre."
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4.7 "Rooms are not good."
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3.3 "Value below average."
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3.3 "Not very comfortable."
Overall Rating
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9.6 "Terrific location."
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8.1 "Great service."8.6 "86% found the
staff to be very friendly ." -
7.8 "Good vibe."
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4.3 "Rooms are not good."2.1 "79% said
rooms were small ." -
3.5 "Not very comfortable."2.1 "79% said
rooms were small ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Staff were excellent, restaurant good WIFI was terrible, weak and kept dropping. Our room was supposed to be Superior but it was tiny with no view.
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4.8review from
Location Deluxe room: Small & outdated Wall view Breakfast
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7.3review from
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
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5.3review from
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
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7.7review from
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
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8.0review from
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
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7.3review from
Excellent restaurants and cafes abd breakfast.
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6.6review from
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
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6.8review from
The location is ideal and the staff were very friendly
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7.6review from
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
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5.6review from
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
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6.8review from
Delightfull hotel with very nice rooms
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8.0review from
Staff were excellent, restaurant good WIFI was terrible, weak and kept dropping. Our room was supposed to be Superior but it was tiny with no view.
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8.0review from
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
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7.3review from
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
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7.7review from
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
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7.3review from
Excellent restaurants and cafes abd breakfast.
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6.6review from
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
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6.8review from
The location is ideal and the staff were very friendly
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7.6review from
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
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6.8review from
Delightfull hotel with very nice rooms
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4.8review from
Location Deluxe room: Small & outdated Wall view Breakfast
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5.3review from
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
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5.6review from
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
