Guest reviews
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Overall Rating
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9.2 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 9.6 "96%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 9.0 "Easily accessible by car , said 90%." 10.0 "100% thought it waseasy to get to the train station ." -
8.8 "Great service."9.3 "93% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." 9.5 "95% said theconcierge service was amazing ." 7.2 "72% werehappy with the room service ." 7.2 "72% found therestaurant service to be one of the best ." 10.0 "Lovely bar service , according to 100%." -
7.7 "Good pool."
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7.6 "Good breakfast."
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6.8 "Rooms are ok."6.6 "
Beds were acceptable for 66%." 5.4 "Only 54% thought thefurniture was functional ." 5.0 "50% thought thebathroom was big enough ." 5.0 "50% thought thekitchenette was ok ." -
5.7 "Internet is average."
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4.3 "Value below average."4.1 "59% said the
breakfast was too expensive ."
Overall Rating
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9.2 "Terrific location."9.7 "97%
liked the proximity to shopping ." -
8.9 "Great service."9.3 "93% found the
staff to be very friendly ." 7.9 "79% thought theservice was very professional ." 9.6 "96% said theconcierge service was amazing ." 7.3 "73% werehappy with the room service ." -
7.7 "Good pool."
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7.7 "Good breakfast."
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7.0 "Good bar."
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6.8 "Rooms are ok."7.0 "70% said the
beds were comfortable ." 5.4 "Only 54% thought thefurniture was functional ." -
5.3 "Internet is average."
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4.3 "Value below average."
Overall Rating
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9.1 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 9.5 "95%liked the proximity to shopping ." 8.9 "Easily accessible by car , said 89%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." -
8.7 "Great service."9.5 "95% found the
staff to be very friendly ." 8.1 "81% thought theservice was very professional ." 9.6 "96% said theconcierge service was amazing ." 7.1 "71% werehappy with the room service ." -
8.2 "Very nice wellness & sports facilities."8.7 "
top-notch fitness area , thought 87%." -
7.8 "Good pool."
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7.8 "Good breakfast."
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6.1 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 7.0 "70% saidrooms were clean ." -
5.3 "Internet is average."
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4.2 "Value below average."4.1 "59% said the
breakfast was too expensive ."
Overall Rating
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9.2 "Terrific location."
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9.0 "World class service."9.3 "93% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." -
7.8 "Good cleanliness."7.5 "75% said
rooms were clean ." -
6.8 "Rooms are ok."
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4.4 "Value below average."
Overall Rating
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9.3 "Terrific location."9.4 "94%
liked the proximity to sightseeing ." -
8.8 "Great service."9.3 "93% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." -
8.2 "Vibe was good."8.8 "88% thought, the
hotel was modern ." -
7.9 "Good breakfast."
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7.1 "High comfort."8.9 "89% thought
rooms were spacious ." -
7.0 "Nice rooms."6.9 "
Beds were acceptable for 69%." -
6.0 "Internet is average."
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4.3 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.5review from
The location was superb. The hotel is within walking distance of most attractions, shops, and metro. Chinatown is only one block away, with many delicious food choices. The pool could be cleaner. They should provide locks for the lockers.
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10.0review from
everything worked good location
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8.0review from
Nice and clean. Annoying to pay for parking. Made me really angry, the hotel should have free parking for its guests. $40-55 a night is just ridiculous.
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10.0review from
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
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9.1review from
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
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10.0review from
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
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6.5review from
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
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9.4review from
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
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7.1review from
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
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10.0review from
Had online check in everything was very clean beds comfortable great staff
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10.0review from
Close to everything but quiet to recharge Parking, not included
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10.0review from
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
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4.6review from
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
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5.0review from
Great breakfast buffet Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.
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8.5review from
The location was superb. The hotel is within walking distance of most attractions, shops, and metro. Chinatown is only one block away, with many delicious food choices. The pool could be cleaner. They should provide locks for the lockers.
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10.0review from
everything worked good location
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8.0review from
Nice and clean. Annoying to pay for parking. Made me really angry, the hotel should have free parking for its guests. $40-55 a night is just ridiculous.
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10.0review from
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
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9.1review from
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
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10.0review from
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
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9.4review from
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
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10.0review from
Had online check in everything was very clean beds comfortable great staff
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10.0review from
Close to everything but quiet to recharge Parking, not included
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10.0review from
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
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6.5review from
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
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4.6review from
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
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5.0review from
Great breakfast buffet Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.
