Hyatt Regency Boston

Reviews

Pros

"Excellent staff and great hotel" (in 86 reviews)

"Good location and wonderful breakfast" (in 271 reviews)

"Spacious room Good workout room." (in 120 reviews)

Show reviews that mention

+

downtown boston

room service

theater district

great location

boston commons

walking distance

concierge desk

parking is expensive

quincy market

friendly staff

desk staff

gym and pool

heart of boston

apple cider

great room

newly renovated

great hotel

bed was comfortable

Mediocre

Jun 2018

2.8

Very disappointing

The location. That is all.

No AC on a 90 degree day in June. Room was NOT clean and smelled. The carpet was not vacuumed and we have a 15 month old son. HUGE bugs crawling on floor. Paid over $550 for one night and check in was after 4! Really truly disgusting. Told the front desk and all they said was “sorry by you pre paid for the room” We come into Boston frequently - will absolutely never consider this an option in the future.
Excellent

May 2018

10.0

The staff were all excellent, friendly and helpful valet, concierge, and reservations desk staff.
Excellent

Mar 2018

10.0

Loved it

It was clean the bed was comfy and pillows/linen were great. Super friendly staff
Okay

Jul 2017

5.4

Disappointing

Room was large. Coffee maker, ironing board and safe in the rooon.

Insufficient soundproofing. Avoid avoid avoid 6th floor: that's where the pool is and kids are very loud when walking and running along the corridor. We couldn't check in at 3:30pm and the room was not ready until 4:30pm, half hour past the check in time of 4pm.
Excellent

Jun 2017

8.5

Superb location

The location was superb. The hotel is within walking distance of most attractions, shops, and metro. Chinatown is only one block away, with many delicious food choices.

The pool could be cleaner. They should provide locks for the lockers.
Excellent

Mar 2017

10.0

it is OK

everything worked good location
Good

Feb 2017

8.0

Nice and clean hotel. Terrible parking and it's to

Nice and clean.

Annoying to pay for parking. Made me really angry, the hotel should have free parking for its guests. $40-55 a night is just ridiculous.
Excellent

Nov 2016

10.0

Great location for exploring Boston

Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city.

Can't think of anything.
Excellent

Jul 2016

9.1

Perfect location

Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street.

Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
Excellent

Jun 2016

10.0

Great place

Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
Good

Jan 2016

6.5

Great location. Friendly enough staff. Comedy of e

Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend.

Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
Excellent

Nov 2015

9.4

Hey should include breakfast

Location is great in the center of everything walking distance anywhere to Boston.

That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.

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