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It was quite easy to get into Paris from the hotel. There is a bus stop right outside the hotel which takes you to La Defense. Free parking was also nice. Stayed during two business weeks, two different hotel rooms. First week: Non-smoking room reeked of smoke upon arrival. Second week: After asking the staff twice to look at the heat in my room (over period of 48 hours) they informed me the heat was not working in my room. Extremely furstrated, but they moved me to a room with working heat.
Excellent breakfast included in hotel charges Not free Wi-Fi internet access but for additional charges
The restaurant, attitude of staff, car parking facility The hotel is old fashioned and tired. Needs refurbishmenet
Small, but fully satisfactory fitness studio, good comprehensive breakfast Windows cannot be opened fully to get enough fresh air from the outside, rather cold room - heater inefficient
The hotel was nice and clean. The breakfast was good. The price of the breakfast is a bit too high. The location is a bit out of town. Taxis cost a fortune.
Breakfast, parking for free, safe and in the same hotel. Not much to do around the hotel. Always need of public/own transport. Most people was helpful but some of them seem to be permanently cranky. Sometimes you felt like I was doing something wrong by asking something like paying in advance my room...
the reception staff were very helpful when i asked a question i did not like the price we had to pay for our evening buffet, especially as we had to pay the full adult price (25 euros) for our 8 year old son!
The bathroom was very very clean and the service from the front desk was excellent. They were very nice and accomodating. The carpet looked as if it needed to be replaced. The rooms were a bit smaller than proposed. However, they were a comfortable size in comparison to other hotels in Paris. The food was just ok could have been better but it was still ok.
Helpful, friendly staff. Excellent breakfast
Quiet rooms with more space than expected, safe and free of charge parking. Direct connectable rooms for families.
space in the family room, friendly staff
Very helpful staff picked me up from the station as I arrived late in the evening and arranged a light meal for me. A more detailed map on the website, showing distance from the station to the hotel, along with more detail on the transport options would have been helpful as I don't know Bougival and had a long journey to get there. Given my stay was in June, a better choice of fruit at breakfast would have been appreciated.
Very comfortable, nice rooms, easy access. The remote control for the a/c was not in the room until the last day; their delivery of towels was very odd - some days they would leave us only one, some days no bathmat, etc.
Convenience to destination Service at breakfast/lack of food
Proximity to the airport. Shuttle bus Strong smell of tobacco in my non smoking room. Very overpriced room!!!
Good romm. Good brekfeast.
The staff, Paying for Internet
A pair of bathroom slipper
Location The bedrooms are old (poorly furnished) an the bathroom is not of a 4star hotel.
The room was very nice and large. The breakfast buffet was very good and the proximity to Orly was a real assett as it allowed us to have a relaxing time before a long flight
Location is convenient if you need to stay close to the airport. That was within walking distance from terminal, what really was helpful due to taxi drivers strike that shut all transportation fro and to terminal. Not worth the value. The room was overheated and no way to cool it down. I couldn't sleep well waking up sweating. Staff admitted the problem but didn't even try to solve it. I general I can't really say that staff is unfriendly, but they are kind of distant? Don't really interested to help, it looks like they just don't care. Another example that they don't care about customer convenience is that You can't leave a luggage for safety between the checkout and time you need to leave for your flight.
The Concierge was extremely helpful, otherwise not up to the normal Hilton standard Cockroaches in the restaurant at breakfast, nasty stains on the couches in the reception area! The faux wooden flooring in the bedrooms is very noisy. No refrigerator in the room.
Proximity to the airport and shutle bus No minibar in the room
Convenient location Orly Airport Helpful staff Broken heating - too hot Room generally shabby
quick check-in, big rooms, fast elevators, poor breakfest, too expensive internet
It was clean and the staff were helpful. The menu was limited and the charges for the food, both in room and out, were outrageous.
The dinner buffet and the breakfast selection are quite excellent! I did think it was quite clean and I loved my room. I wish all the hotels I stayed at were as well-maintained as here. I spent so little time here I didn't notice anything that went negatively.
The room was quiet and the beds were very comfortable. The window opened- unusual in modern hotels. The parking system was easy and secure.
The location - good for The Palace (15 min walk) yet far enough away for peace & quiet. Good car parking Bar was quiet and often un-manned.
Modern and comfortable with good facilities 10 minute walk from the Palace of Versailles. Good location if you want to see Versailles, but long ride on the train from Paris.
Restaurant was good and people were friendly. Garage parking was difficult. Hotel advertised as air conditioned, but it is on a hotel-wide basis and cannot be controlled in the room. Our room was too warm and we were unable to cool it off. Also, the Mapquest directions to the hotel were incorrect. We drove around for at least an hour trying to find it, and it was very conveniently located for visiting Versailles.
Clean and comfortable Novotel, as ever
The rooms are nice and the whole building is well designed. The employees could deliver more service towards clients.
We found the staff very helpfull. The asscess from the garage was very difficult, The garage.
a good position for touring and visiting the chateau provided you are prepared for a 20 minute walk restaurant was good but with a limited menu
It was clean, comfortable, close to Chateau and domain of Versailles, quaiet, good parking, very nice staff.
Style and decor, nice bar, nice breakfast, very clean. One member of staff was a little dismissive, others were fine.
Check in and check out was fast, the shuttle bus was on time. Don't have much to say since I stayed only for 5 hours. The shuttle bus was a bit ahead of time when we arrived in the airport and was waiting for a pick-up to the hotel, so we missed one and had to wait for another 20 minutes.
Very clean, friendly staff, all staff spoke very good english.
proximity to airport.courteseous staff.
a big variety of breakfast , people are friendly, helps you out if you need help, fridge was closed with key ( you have to pay for minibar ) / Tv channels was very less.
Shettle to the airport. Friendly staffs, hotel quiet, Room clean and large. The room was fairly cold when arriving, did not have time to check if the heating system was on or off, same thing with the bathroom.
The hotel is excellent but not good for the tourists who wants to go to paris centre because it cost you big money and time to move to paris centre.
near the airport with free shuttle service no porters and bell boys and front desk should tell guests that they must use room key for elevator use
Just stayed in the Best Western. I was pleasantly surprised. The room was very spacious, nice and comfortable. The hotel has a shuttle which takes 7 minutes to the terminal from 5 am to 11:30 pm. The hotel is in need of some remodeling, but overall nice. The staff were friendly. I stayed before at a different hotel in the area that received a much higher rating but liked the Best Western much better. It is mostly for business. The hotel can use some remodeling, the corridors feel dark with poor lighting.
Breakfast was delicious Be pulled to secure the value of the room and not taken it back only after two weeks means twice the amount
Room, shuttle service was excellent, staff elevators frequently out of service
We booked this hotel because of its proximity to the airport. The shuttle bus from the hotel runs frequently (every 20 minutes) and was quick. The hotel itself was amazing for the price - exceptionally clean and modern. The staff was friendly and helpful. We were very happy with our stay at the Holiday Inn Orly.
It was good None
Clean, comfortable. We hear the sound of lift from our bed room all the time as it located next our room.
Staff welcoming, hotel clean and tidy and restraunt meal was excellent
Nothing I found the staff to be extremely rude, the linen in the room smelt disgusting even after changing the linen it was still terrible, my pre-arrange tax service was always late causing us to almost miss our cruise dinner, my wake up call from the hotel was 30mins late, the food menu was terrible and the food was not great either & i would never reccommend this hotel to anyone.
Kind hotel Staff, very good,wifi, a nice large clean room, well designed working desk. The location of Hotel is perfect for my purpose(business). It is an expensive hotel but you've got what you paid for, and I think with the same price you get a lot smaller room in the center of Paris usually.I also like the fact that they have smoking room as smokers tend to be discriminated more and more (and at the same time no smell of cigarette at all in the another area The water tmperature of bath and shower is set on 38 degree which wasn't hot enough for me and it can be colder but not hotter. Also the room temprature wasn't warm enough for me to work at night although it may be a good temperture to sleep. I tend to feel cold so for the most of people it would be ok, but I'd prefer to be able to make it warmer(there is a controller but I couldn't make it warmer at night time)
Windows were open 1cm and nailed there! the room was on a main road where the noise did not abate and we couldn't close the windows!
The staff very friendly and the free internet in the room.
Perfect for short familly trip.
restaurant portions were very small for the cost. i think the neuvo quisine approach should be abandoned and larger portions offered.
Friendly stuff, nice hotel in general. At the beggining we were given room 407 with mold and a smell of it. But friendly stuff changed it for us for a clean one.
Incredibly friendly & efficient staff, helpful with directions and local knowledge No bad points
Hotel was convenient for a festival we attended. Room very comfortable and plenty of space for a Parisian hotel (albeit non-central). Area quiet, parking on streets nearby a real plus.
the hotel is modern and confortable; the staff very kind , helpful and efficient
While I only stayed 1 night, I found all of the staff very friendly and helpful I would reccommend the hotel to other business travellers No
Excellent check in staff and they were quick to resolve the issues concerning the 3rd bed in the room. Parking was affordable and easy, and the hotel is wonderfully near a metro station. Breakfast was a bit pricey but there are cafe Rooms are small for 3 beds but probably larger than most Paris hotels of this price. The extra bed initially provided was inadequate but quickly replaced.
A very nice and comfortable hotel in the Paris Boulogne area. It was quiet and great for a good nights rest.
good size balcony, free use of mini bar fridge, big coffee cups, seperate toilet/bathroom, cordless kettle
The hotel is very convenient for the event we were attending at Longchamp. Staff at reception are very helpful and all have good English. Rooms are clean and airy.
The room have near 20mt and with one double bed and one sofa. They don't have free internet, like is show in booking. The staff don't speak english only french.
yes, a short business stay no
The Key was delivered without the room number or any information. The bath room seems be inside of roullotte. Seems like a motel for speedy rooms. Car parking extremely expensive.
Internet doesn' t work
Most of the staff were very friendly and thoughtful.We liked the fact that the hotel was pet friendly.A perfect hotel for stop overs on a long journey.The room temperature was good, not hot and stuffy like some hotels can be. The pillows were a bit uncomfortable.
Rooms are clean and comfortable The staff wasn't helpfull. My car window is broken due to theft. I asked the receptionist for tape and plastic. They told me they don't have transparent plastic. That's ok. So I asked for some tape which I can take away. Because it's was sunday and all shops are closed. She still refuse to give me that plastic tape to take away even If I pay for it!!!!!
This is an excellent hotel and one of the best hotels in Paris I have lived in. The location is good and is just a few stops away from all the attractions. Breakfast is fantastic !
It was my 20th birthday, The staff was excelent, really good comfort, staff took care of us, everything was lovely!!! No!!!
The room was so commodious, and clean at the first day. I stayed 2 nights. On the 2nd day, I was so surprised to notice the bad room cleaning service. Hairs left on the floor, used rumpled bathrobe left on the floor in the bathroom, and used tablecloth was on the table. I smirched a slipper on accidentally, on the 2nd day, just one slipper was left instead of a pair of slippers. I think it was because I forgot to put tips because I was in a hurry. But basically, tips are for good service, should not be reasons for bad service. Moreover, I run out facial papers, so I asked for one to the room cleaning clerk on my way to room from restaurant. She answered, "No, this is for other room, I bring one to your room". But she never bring it until the time of checkout. So miserable experiences.
well appointed, staff very professional very hard to find during the building work, not signposted. I emerged late evening from La Defense Metro, Hilton is signposted on hoardings of the buiding work, but the signs direct you to a gate which is locked and chained. I walked around for some time before I discovered the entrance
excellent location at paris...or maybe the best location parking the car is really not organized and very hard to find
Convenient location for our requirements Dislike is probably too strong a word, but an observation on service was that the hotel was under staffed in the bar/restaurant on the Sunday evening - had to wait 20 minutes before bar service received. This is not an issue about the people who were working, they were very pleasant, just not enough of them.
Located in La defense - 15 mins by metro to centre of Paris. Good shopping around hotel. Clean and well sized room, good staff.
The staff attention and personal willingness to help was great No wifi service
Easy access to public transportation, shopping mall and restaurants. Location far from touristic objects.
Strategic location in the business district, spacious room, complementary beakfast In-room facility for phone call, internet access & pay TV could be cheaper.
My overal experience was outstanding. We were treated with such kindness and respect and everyone went our of their way to help us with our questions and needs. The room was clean, modern, and nicely decorated. I especially loved that the hotel accomodiated my request to have an adjoining room with my colleague. The location was perfect as well. We found transportation easy to reach with the bus across the street and the metro just a 5 minute or so walk. It was close to restaurants, banks, and convienient shopping. I would recommend this hotel to all my family and friends. It would have been nice to be closer to the center of Paris, but the metro and bus took us their quickly and for less than 2 Euro.
The staff was very polite and helpful. The food was nice though a bit rich. The Spa and swimming pool facilities were perfect and very relaxing. The rooms are compact with everything one would expect in a French 3 stars hotel. The restaurant menu was a bit restricted in its choices, one would struggle to eat there everyday for more than 2 days without re-ordering the same dish. While a spa, the restaurant clearly focuses on heavy and rich traditional french cuisine wih no "healthy" choices.
The location,near Paris, is great. Within 10 minutes you are in Paris. I stay at this hotel every 2 or 4 weeks when i come from Holland by car. I took this hotel because of the value for money but after 5 months things are not the same as in the beginning. For example, every weekend they shut down the hot water and then tell you that 'you are the only one' - When you call back later (new shift started) the other person tells you that the entire building is using the exact same pipes. After 3 times without hot water in the weekend and the way the personal acts when we ask them about it i doubt that i will be coming back any time soon.
Free Parking, Very Calm Hotel, about 15 mins walking to the train station (RER A), Very nice big room, very nice swimming pool and jacuzi, to be honest i just choose this hotel becuase of its location near to my training course centre there but am amazed of what i've seen. its not in a shopping area so that you have to take the train to any shopping area and its not that far.
Superb location just outside Paris yet very convenient to get there quickly.Breakfasts very good and the surroundings were a really nice park area next to the Seine.
Asbolutely Fabulous!!! Beautiful Location - great amenities and fantastic rooms - could not fault it. Nothing.
We stayed at this hotel in May and foound the rooms to be comfortable and modern+ the staff extremely friendly and helpful. Additional spa/recreation facilitiesa are a bonus that our children particularly enjoyed Laundry had a peculiar odour
The room was always clean neat and a pleasure to be in. With each room you have a large balcony with french doors. The room could be made as dark as night or filled with natural light. The automatic lights worked well for me. The lights of the room only work while your key is in the slot holder. The bed was a queen size bed with plenty of comfoters and pillows, you have your own control for the temp in the room. The bathroom is the shower and tub combo, the tub is a large tall tub, very nice to soak in. shower head and a detachable hand held also. Also with a large sink blow dryer and heated towel rack which helps heat up the bathroom. Hotel has gated entry located by the river&park in a nice area. The indoor pool, hot tubs were beautiful. I thought the breakfast buffet was a bit pricey, you can stop at a pasterie shop for some fresh products at a much resonable cost.
Spa, room equipment, lounge
via booking.com we had a good deal, so we could enjoy the really clean rooms and spa. its a nice area as well, not to far away from the train. Well the bar prices etc;;all what you can not buy via booking.com is quite expensive
comfortable and spacious facilities . Nice view of the river and. location more fit as business hotel. alot of goog intensions without the final touch. Big shower heads with not enough water pressure. Automatic lights in rooms don't always shut or turn on when you need them to. Request for extra blanket or pillow were turned down.
the tranquility. perfect english language of the front desk staff. Proximity to the train station was a big advantage. didnt have to use the taxi room service lack of english language and have to pass info thru the front office desk
You can reach la defense with taking rer trains. Better to look a hotel in downtown.
The staff were polite and attentive. The hotel was in an excellent location that made trips into Paris and the surrounding towns, via RER, very easy. The restaurants in Rueil 2000 were within easy walking distance and offered good service at reasonable prices. No.
location - cleanliness
reduced price for week end, nice place near RER
Breakfast The complaint is rather about the service between booking.com and the hotel: 2 hours later, the hotel still did not know about my booking ! And when I wanted to modify the booking from 2 days to 1 day, booking.com gave the not so funny answer that the hotel had no available room !!!
Fast, free wireless internet. Delicious breakfast, good restaurant. Fitness center. Less than 5 min from train station. Safe area with many good nearby restaurants.
Bed, TV, Internet Breakfast was extra to pay and not that good....
the lovely views, the helpful and courteous staff, and great food and stylish comfortable rooms.
St. Germain en Laye is a stunning town on the outskirts of Paris. Pavillion Henri IV is a stunning historic palais, with marbled entry way, a five star restaurant, and an outside deck overlooking paris. The sense of elegance steeped in history is worth the visit. When you order a cab for the airport, specify a taxi, not a limo. I ended up with a 90 euro drive to the airport!
The location is superb with open views over Paris, the Seine and a short journey to town, especially La Defense business district. Needs an upgrade of facilities. Problems with the door, internet access and plastic sheeting which had to be taken off the bed.
surroundings, view, spacious rooms, parking limited service (lobby, terrace)
The fantastic view, both from our room and from the restaurant. The spacious room accomodations and excellent quality of both the Dinner and the Service. The only slight criticism would be the floor tiling in the bath room could stand to be updated/renewed.
I spent one night at the hotel before going in the morning to airport. I had dinner at the hotel Hotel need some renovation
the view to Paris and the town of St Germain a little outworn
Calm. Decoration. History (birthplace of Louis XIV). Restaurant closed in August
Lovely room and view Very expensive, €16 for a poor continental breakfast.
Wireless broadband internet. Spacious rooms. Ambiance and fabulous view over the city. Too few free power outlets in the room. The quality of the restaurant is good but prices are relatively high.
The Hotel is very well located in respect to the Orly airport. The Hotel is friendly and efficient, the transfer to the Airport works also very well. Rooms are very clean and modernly decorated. If you need an Hotel to stay between flights for example this is an excellent choice.
I loved its quite environment and the on time shuttle bus to tha airport.
Location near Orly and excellent restaurant. Receptionist very kind.
The breakfast was excellent Mix up over the free transport from the airport, which didn't materialise. Public areas of the hotel were very tired and grimy (carpets stained and badly need replacing; not a very good first impression! ) But the room itself was clean and tidy.
Close to the airport. Nothing fancy but just what I needed for a decent price. They did not have a free baby cot as it appears on the reservation. They propose to rent a room with an extra bed for 10 Euros more.
The pick up service from the airport worked well. The staff were friendly and helpful. an ideal resting place at the end of a long flight.
Nothing Dirty...dirty ditry. Not even worth a 1 star
Reasonably close to airport
Good shuttle sirvice and very very good resturant 1 min froom the hotel!
Reception service was excellent, very professionla and helpful. The room was very clean and good sized.
A good location near Paris and relatively easy to get to the city centre. The availability of secure parking (at cost) was appreciated and the general standard of the room was what I have come to expect from a Novotel.
Close to the center. Close to the railway station. Rooms are small, the hotel is old and the furniture is basic. Shower cabin and shower was broken
The hotel rooms are clean and comfortable. Very close to the La Defense business area of Paris.
The hotel was very clean and comfortable and close to amenities with a good choice for breakfast. We booked to be close to the race course which was a short easy walk away. Paris was easy to access. The evening menu was not very appealing.
The hotel was very friendly. It's location is good and there are plenty of nice restaurants/bars about the suresnes area. The hotel is not near to a metro station. You have a bit of a walk to the tram (belvedere) and then change at la defense for the metro
friendly staff. Room was not 100% clean, interior (elevators not spotless) a bit worn out. Not enough value for money
clean room, nice breakfast, quite place personnel do not speak english (unacceptable), 45 minutes away from the center
Location was not as good as promised. Connection to Paris slow.
Location. Was close to airport for next day early flight. Free shuttles Sheets were itchy. They only gave one individual sized water bottle per room even if you have two people. An extra bottle would be 3€. Our room was not prepared well. There were no soap in both hand soap or body wash dispenser. We were also only given two bath towels. There were no hand towels. All in all, I don't think this room was worth its price of 187€ per night.
Loved the beautiful hotel. Staff was wonderful & room was perfect
great food small, old rooms twin beds renovation going on (paint fumes, dust, etc.)
Friendly and helpful staff Breakfast price was high for what was on offer
Hotel is situated in a quiet residential area of Paris yet has a number of restaurants nearby and train and Metro services are a short walk away. A number of local bars and restaurants unfortunately close for the weekend.
A good, clean hotel with friendly staff at a good location
Good hotel for business. Metro not to far but long way from City centre and train station. Additional charge for Internet and extra for VPN capability, in this day and age Internet should be included at no extra charge.
after reading 1 poor review I was apprehensive but need not have worried as I could not fault the staff or the hotel or the breakfasts.All were excellent. The friendly efficient staff in all departments.
very overpriced for a fairly basic hotel - especially compared to similar priced hotels nearby
I did not like the fact that they charge the credit card immediately upon booking which was totally wrong in spite of their conditions. I did not like the fact that they do not allocate rooms as per your requirements but as you arrive so we ended up having a smoking room when I had required a non-smoking. For the price we paid we had more facilities in other hotels than the Mercure.
Clean, comfortable, modern, close to Metro, restaurants and shops. Some staff need to be a little less rude and agro. Some extra english language channels on TV would. Wine glasses and a corkscrew in the room would be good - you are in France after all and a glass of wine or two is mandatory. Room service was a little flaky (breakfast included croissants and pastries on day one and dry, stale bread by day four for the same order).
It was close to the festival site which made the event even more enjoyable. The staff were very friendly and helpful.
Clean, Good location, Bathroom, Bar, Breakfast, Lobby area.