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The hotel was very comfortable and clean. The meals reasonably priced and plentiful Our room was very noisy due to the fact that it was not double glazed and I could hear the traffic passing in the night therefore I did not have a good nights sleep. Also the room was very cold due to the fact that there were draughts coming through the sash windows and the heating had been mistakenly switched off by a member of staff but when we enquired why the heat was off we were given a satisfactory explanation and it was back on when we returned to our room. In mitigation it was a very very cold weekend.
friendliness of staff. evening meal excellent. Comfortable soft bedding. Quaint and relaxed.Refurbishment did not intrude on our stay. in the room - more milk & a mug or larger cup for tea/coffee, glasses for water. Mug at breakfast time or refill - perhaps a pot tea/coffee on the table. Toast not very good and no marmalade.
Convenient for purpose of our visit As above
Within easy reach of Silverstone Had a room on the top floor with no water due to poor pressure
Cosy and a very warm welcome. The Romanian staff at the front desk and pub is very nice and takes a very good care of your needs. Excellent !
the bar was the only warm room we arived and there Was no heating on in the room it was freezing we asked if the heating was on because the room was freezing the only place that was warm was the bar so we went and sat down there for something to eat.The food wasnt anything to write home about i had minced lamb pie which was on as special,you got a table spoon of mash potatoes a small like ramakin of lamb with veg that was mashed up as though it was ready to feed a small child with a puff pastry circle on top which was burnt and a few peas everything was like quick food my partner had chips egg gammon which was hard and a few peas.After tea we went back to our room and we had to go down and ask to put the heating on as it was freezing we were in bed at 830pm to keep war
Friendly staff, cosy atmosphere, nice room, good food. Tv not working
Evidence of refurbishment; basically clean and tidy Inadequate parking; room poorly laid out (beam at face height over end of bed); no cupboard/storage space; no fire exit notices in room; no details about hotel in room; no remote control for tv; insecure headboard; most lights not working in bathroom; no refill of toilet paper; took money at beginning of stay; only one catch on window; uneven treads on staircase with no handrail; etc
The room was very comfortable and quiet. For the price, there was no housekeeping. And although it sounds petty, the water pressure was so bad we couldn't wash the soap off!
Nice comfortable room. Not particularly well sign posted and postcode in satnav took to a random farm nearby; we ordered a taxi to take uus to a friend's wedding, when we arrived at reception a few minutes before it was due we asked whether it had arrived, we were told that it hadn't, 10+ minnutes later someone told us that our taxi had been waiting outside for a while. We were almost late for the wedding. Not knowing the hotel it would have been really helpful if someone could have told us where to wait.
The room and bed, in particular, was very comfortable and the breakfast was also very good. The cost was high and not enough clothes hangers and only 3 pillows when 4 was needed.
Spa facilities were excellent. Location was great for shopping at Bicester Village and visiting Blenheim Palace. Sports bar was dirty. Kept awake on first night due to a loud function which went into the small hours of the morning. Breakfast was disappointing. More like a travel inn than a 4 star hotel but at a vastly inflated price!
Wonderful facilities, great room, fantastic breakfast.
Staff were very pleasant and helpful Room had ample space and the bed was really comfortable. The Health Spa facilities were great. Arrived around 3pm, feeling rather hungry. We were told that we could get baguettes, paninis or a sandwich in the Sports Bar but all that was left was a couple of sandwiches. Unusually long wait for Breakfast but worth it when it arrived.
Room and facilities excellent massage wonderful pool and jacuzzi wonderful Reception staff very helpful Restaurant staff need to clear tables of dirty plates to allow guests to continue their meal
The bed was comfortable although I felt there should be 4 pillows for a superking .. the cooked breakfast was very tasty.. going outside between the hotel facilities and the bedroom .. not convenient and cold and damp as it was raining .. it was very inconvenient to have no mobile phone connection (Orange) unless I went out into the carpark and stood in the rain.
The size of the room The bed in the luxury room was dirty and put a bad start to what was our anniversay! Coiuld not believe how expensice the G&Ts were!!!!
Stayed with girlfriends for a shopping weekend, really nice hotel, very comfortable, good food and courteous, helpful staff. Would definitely stay again
The hotel is set in fantastic grounds,the rooms are claen and very well presented and staff are really help full.the best hotel we have ever stayed in.
Clean room with tea & coffee making facilities, lots of hot water, good breakfast & proximity to town centre (walking 5/10 mins). Enjoyed age & feel of building. Staff polite but not particularly friendly, although I admit that in Dubai we get used to our hotels offering an exemplary standard of service. Cromwell staff not particularly helpful or forthcoming when I needed to find information about train times. Did their jobs satisfactorily but didn't go 'extra mile'.
Clean, comfortable, friendly staff, brilliant Thai restaurant across the road
Breakfast was fantastic, great cooked breakfast and wide range of continental breakfast. Noise from the street, although due to the age of the building I guess modern double glazing is probably not allowed!
Clean rooms. Friendly staff. Good location within the town.
Pokey room; poor range of TV channels; leaking shower; inadequate radio; missing lights in bathroom
The bathroom was freezing cold, window wouldn't shut. The shower head, when turned sprayed water all over the bathroom, soaking the floor and everything else in it's way. I was informed of a party and that there would be noise in the marquee which would transer into the hotel at 11. However the horrendous noise from the disco which was in fact directly under my room started at 7p.m. or thereabouts. There was a connecting door to the next room and it sounded like the neighbours were in the same room as myself.
The staff were very friendly and attentive to our needs.
large garden area and reasonable bar menue
staff seemed friendly, breakfast was good,car park at the back,which is good,we had a courtyard room which was fine, no bath though,just shower nothing
Friendliness of the staff No information provided for people with special needs.
Room was adjacent very busy road and hence very very!!! noisy which was a shame as it was a very good room for the price otherwise. had to set off at 7 20 am full breakfast not available till 7 30 am although toast coffee etc was provided
I liked the atmosphere about the place, the rooms were very clean and appealing, The waiters and waitresses were very obliging, and polite.There was a very comfortable feel about the whole place. My only reservations were regarding the unavailability of items on the food menu and the wine list.
Nice-sized family room. Good breakfast. Curtains and fittings strating to look a bit tatty.
food, staff interior of the hotel part (pub is ok)
Location, helpful staff, room and bedroom area security At breakfast I ordered smoked haddock and was served haddock. Lovely for lunch but not breakfast. I do not think the member of staff knew what smoked haddock is.
Breakfast excellent Fan in bathroom extremely loud and obviously faulty
The hotel was very comfortable and steeped in history. The hot water on the top floor of the hotel lacked pressure and was not always hot.
The food & neil diamond tribute
Very comfortable , excellent VFM , good food and the staf were very pleasant and helpful No complaints at all
Nice surroundings, friendly staff. Cold.
Easy going polite staff with a sense of humour. Restaurant food was excellant ,freshly cooked and able to deal with a special diet imaginatively. Double room with shower was perhaps a bit small
Staff were really helpful and polite. They took the trouble to use your name.
Size of room and bathroom. Plenty of room to move about, important for me as a disabled person. Slight difficulty with narrow winding staircase.I have limited mobility. I could manage up but not down. However, there was another regular staircase for going down!
friendly staff, good food, nice atmosphere
clean and good value, super breakfast
very comfy bed
courtesy and service
The room was very clean and pleasent. The staff are very friendly and accommodating
Friendly and helpfull staff N/A
Convenient location. Good local restaurants to choose from. Room we had could have done with a bit of a revamp
It was in the centre of town - good location, good temperature lumpy bed, noisy disco until 12.30am
The hotel room is too hot. No privacy as when I was trying to get some nap after coming back from work my room door was open twice by the cleaner. This is not a good one as for the first time I was in the bathroom when my door was open. When I came out from the room no apology from her at all.
Location. Over a Pub and very noisy. Also no air conditioning so very hot.
Breakfast finished at 9am
friendly atmosphere good entertainment nice friendly staff lovely clean spacious rooms in a very central spot
Nothing at all. It was truly dreadful! Dreadful rooms, incompetent staff, a toilet that didn't work with a turd in it to greet me, disgusting breakfast. I could go on...
The whole stay was great None
The room was clean and cool (a blessing in the summer heat), the bed was comfortable. A very convenient bar downstairs with a decent beer on tap. No noise from the music etc in the pub downstairs. Breakfast was fine. Noise from pub air-conditioning or something in the room. The cook did not speak any english so we were not able to order anything other than a set breakfast (although it tasted good) and we got the wrong drinks (cappucino instead of cup of tea)
The young man at reception was very cheerful and helpful as was the barman. The leisure centre was very clean and the pool just at the right temperature.
the liesure facilities were excellent and are free to all hotel guests,breakfast was good value for money and is of buffet type
Convenience for Silverstone. Wedding party not separated from other guests.
Things were generally fine, except for payment procedure (see comment below) I had to pay separately for breakfast, and pay at the time of breakfast rather than add it to my total bill. Yet I still had to queue up to pay on check-out despite the fact that I had given a credit card impression on arrival. This system clearly needs improvement.
Breakfast was very good, price for accommodation was excellent Shower was very difficult to turn on and off and no hot water around midday on saturday
clean,comfortable rooms, good facilities and good restaurant.
The facilties on site Food was a bit expensive
One lamp not working. Shower head broken. Not enough pillows. Not enough towels. Not notified that it was a non smoking hotel.
nice swimmingpool, good food
A friendly, relaxing hotel with helpful staff. Difficult to get out of car park due to ice/snow on a relatively steep approach road
Reception staff were excellent Noise from people sitting outside after 11pm kept me awake. At breakfast there was nobody to seat me so I chose a table myself at was then told off for sitting in the wrong place.
Fresh milk in jug in fridge in room Noise of fan system when window open
Efficient check in & check out Up graded room a pleasant surprise Poor evening meal Neither the meat or the potatoes were properly cooked I did not complain as i was one of a large party but at £32.50 not good
Staff friendliness and attitude Grubby bed linen and bedspresd
The staff were outstandingly helpful and friendly. The restaurant for dinner was exceptional, breakfast ok. Parking facilities were very good. Will stay again because of the staff and proximity to Silverstone. The heat in the bedroom was too much for comfort. The staff supplied fans and cooling equipment and offered to move us if necessary. Hotel requires a little TLC
The staff was very helpful, location just off the high street in Buckingham is ideal. Carpark is small but I never failed to find a space. Restaurant is a bit expensive but food was quite good. I stayed for three nights on the top floor in room 221 and came away disappointed. The hallways and room are in need of renovation. The carpet, duvet cover and upholstery on the furniture were worn. The weather during my stay was somewhat warm but the poor ventilation on the top floor meant that the room remained uncomfortable until well after midnight despite a fan placed directly in front of the open window. Complimentary wifi worked most of the time but having to get a new code for each device each day was a nuisance.
Hotel felt homely and welcoming Nothing
very good restaurant, very good breakfast facility and rooms are run down, bed was awful
the comfort of the room and the excelent breakfast
Large well equipped room, arm chairs (a big plus), comfortable bed. Very convenient garage, helpful staff, excellent breakfast. None
It is very comfortable and relaxing Disappointed that the location was in the centre of the town
ideal for our business plus pleasure visit shopping.exellent location for a visit to banbury. very clean and comfortable, hotel staff very friendly and helpful will use again soon
The staff were helpfull friendly and welcoming, The quality of food provided was excellent however was overcooked and dry
Convenience for Cropredy Folk Festival. Good car parking. Sunday morning bell ringing Room - though non-smoking, smelt of stale smoke. Also, for the cost of the room I think it a lttle surprising that the breakfast was not included in the cost
Very little I thought the hotel rooms and reception area was 'tired'. There were no bar staff at approx 20.30 and it tok me 12 minutes to be served. The kipper (no haddock available) I was served at reakfast were poorly cooked. The staff (excluding bar) were very pleasant.
The restaurant food was amazing, had a glorious meal on Friday night. Eggs Benedict for breakfast another highlight No lift.
Room was very cold , and had a watery noise coming from ceiling ?
We booked the rooms to attend a function happening at the hotel - it was very convenient for this purpose and comfortable. We thought that the breakfast was overpriced - but we did not need to take it!
breakfast & friendly staff we chose the champagn & chocolate offer including breakfast, this was a very large room but noisy from the traffic at the front of the hotel.
When we had an issue with the original room the duty manager was very quick to sort the problem by way of a new room(upgrade). The walk across to silverstone was a pleasant way to start the day(30 minutes at a slow amble go right to gate 5) Breakfast service needs to be at the same standard as supper
The ease of access to Silverstone race track The room was very hot with no air conditioning
I liked the Swimming Pool and Leisure / Spa facilities which were very good. The prices of drinks in the bar £8.00!! for a glass of wine. The hotel was hosting an Hifi exhibition. The rooms used were on bedroom floors which made the corridors very busy and noisy. I could not get a dinner reservation untilo 9pm so we had to go and eat out.
Clean, modern, quick check in Room next to noisy air con unit. Poor standard of food considering price & four star rating.
The golf course next door Quite a lot, the first 2 rooms given were unacceptable one didn't have a window, only a sky light which was too high to look out of, the other room the window was facing a brick wall approx 1 mtr away, the 3rd room which we accepted was only equipped for one person although there were two of us. The price of meals was expensive, The breakfast dining experience - seating for over 500 was like a large canteen, with staff speaking very little or very basic English. Morning papers although ordered were never delivered. The hotel is obviously more into delegate meetings etc than customers on a midweek luxury break, my husband & I felt lost in the deluge of 'lap-toppers'.
The room -very comfortable. Checking in - room not available at 4pm - check-in is from 3pm! Given wrong room - had to wait 15 mins outside correct room awaiting key - then later found room not made up for two people - house keeping had to be notified to sort room out !! Not expected in 4 star hotel
no comment - room not ready until 4pm didnt like spa guests in bar area in dressing gowns. - they should have their own area, we felt very uncomfortable. lunch food very late and not exactley what was on menu which we ordered, free of charge offered. evening meal was left, not to standards which we anticipated.
The staff were fantastic, very helpful. The hotel is one of the best I've stayed in. Well kept and clean. The room was lovely, bed was comfortable and services were spot on...especially when I couldn't work out how to use the shower and called reception! Someone was up to my room in an instant! The drinks at the bar were a little expensive however, it seemed to match the standards of the hotel which were obviously very high!
Very understaffed at reception and in the bar
Access to the spa facilities and the excellent service from the staff. No bar in room for water or drinks which I thought was unusual for this standard of hotel.
Rooms were clean and functional and the motel type rooms were just what we required. The location was perfect for our requirements. Price was reasonable. Staff were friendly amd helpful. Breakfast was very good.
The owners were very friendly. The room was clean and warm. The breakfast was good. Very good location in Banbury. Adequate parking.
Only booked a single room but as they were not full was given a double at no extra cost. Very good breakfast.
Welcoming, good atmosphere great location and plent of parking space. n/a can't think of anything we didn't like!
Room was very clean and well presented, people were pleasant and friendly, good breakfast was served. Only bad point was that as I was on the top floor the shower pressure was not great as I am used to having power showers.
the guest house was clean and the staff friendly. the beds were very comfortable and the bedding really smooth and nice. lovely towels too.
Easy to find and closeness to centre of Banbury Layout was poor with too many stairs up and down.
My trip was for business and teh room was quiet and comfortable and allowed me to do some work prior rto my meeting.
No wireless in my room. It should be too far from access point. but... Check out need a lot time and they try to charge what we did not get service.
Pleasant comfortable room, quiet, easy parking,
Easy access to town. Being allowed to smoke in room. Children from wedding party using guest areas as a playground.
Only stayed one night, but found room very comfortable, well equipped and check in/ check out conducted very easily.
Free parking, short walk to town centre, fair sized room, all the facilities we needed Long walk to the room through a maze of corridors, staff not all that welcoming but otherwise fine
friendly staff, excellent breakfast, pleasant location in attractive market town, convenient to the centre. Only fourteen words and you ask for a minimum of fifteen but i have nothing further to add nothing
Clean, tidy and good value for money. Staff was friendly and efficient. Not enough milk and sugar in room.