Particularly liked the use of the spa facilities and the quiet room We hoped for internet access in the room but this did not work and was not fixed although we were told it would be
Spa and Hydrotherapy facilities Room dirty on arrival, inexperienced resteraunt staff, limited menu.
It was a most pleasant place to stay, staff were friendly, helpfull and non invasive. No
the spa, gym and pool is ver very good - although the treatments are pricey Being charged 5 pounds for parking having spent 500 pounds for a 1 night stay
spa + breakfast carpets in room could be cleaner
The leisure facilities are excellent and setting is beautiful. The cost of the food and drink were excessive
The location is great - outside but still 10 mins to the centre.
the kindness shown to us after we complained by Byron Fiddler, Reception manager the attitude of Charlotte the receptionist who was extremely rude to us on arrival and the weather! it was very cold in the room.
Beautiful views over Bath. Superb spa facilities. Sumptuous bathroom. Standard double bed was inufficient for the price/quality of the hotel. A king size should have been standard. Neither of us got much sleep due to lack of space, which is a poor outcome for a hotel advertising itself as luxurious and relaxing.
The bedroom, the spa and the restaurant. I had been at this hotel before. This time I was given a bedroom in the Garden Floor. This floor looks dated and the bedrooms are not as nice as the ones in other floors so I requested to be moved to another bedroom, which the hotel kindly granted me.
Staff Little over priced
Only about 3-4 minute walk to the centre of Bath, nice and central the sink was not in the bathroom it was next to the bed and the room that we were in sloped inwards to were only able to use one side of the bed. The bathroom fan in the room next door was loud at night as well (midnight)
close to city centre we booked a double room, but the double bed was two single beds put together.
closeness to city room was a little smaller than expected
Sally was always happy and helpful. I left my purse on the train from Bath and the station in Cardiff called the B&B to let me know they had it. Sally was very helpful with the problem and helped a lot.
Friendly clean comfortable helpful Parking expensive
A great guesthouse, looked exactly how it did on the website, safe parking in the public car park behind and ideal for walking into town. We were greeted by friendly staff and the room was very comfortable and stylish.
a very friendly guest house Michael was very helpful and had lots of advice about the area
Great room, great staff, great breakfast in a very good location. Stayed in four different hotels on this trip and the Brooks was far and away the best.
Prolific hot water, baths/showers at any time. Comfortable, clean room. Quiet room at rear of hotel. Proximity to town centre and car park very good. Lovely choice of breakfast items. Friendly, welcoming proprietress. Would have preferred breakfast to be included in the price.
Comfortable, clean surroundings. Delicious breakfasts, very helpful staff. Not exactly a 'dislike' however bathroom windows could have done with a roller/roman blind - just to give a more 'finished' and less cold, look.
View Poor ventilation. Room needed a little tlc
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
Modern decor Thin walls and doors.
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
The city of bath is fantastic Nothing
Clean and roomy. Nothing!
location initial confusion about reservation
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
Pleasant situation and very helpful polite staff. Convenient for sightseeing and a relaxed atmosphere.The food was good and well presented. No flannels available in the bathroom.
The room was spacious with a lounge area that opened out to the garden. The spa was lovely, it is a great hotel for relaxing as it is very quiet but right in the centre of Bath which means you can walk everywhere. The food service was very slow and the bathroom could have done with being updated.
small room to much furniture old t.v which did not work
the location and facilities were superb ! No !
My room was very small, i don'tthink i had the nicest room in my price category.
Extremely comfortable in rooms and lounge. Spa was very relaxing . Service was excellent. Hotel was beautiful. Breakfast very good. Could be more relaxation chairs in the spa, although there is not much room.
The hotel itself is full of such beauty and is so breath taking from the outside, the staff were good and wwe had a wonderful meal there. I would have liked tea/coffee in the room rather than having to ask room service and the hotel room was a little shabby.
The friendly and helpful staff, the quietness and the beautiful surroundings both interior and garden. The only disappointment was that whilst a private function was being held in the restraunt area we had to go through from the spa in our robes. When my husband sister and her husband went to the bar for a drink we had to sit tighly packed into a corner. We did not feel like guests, but more that we were in the way!
The location of the hotel was spot on. It was close enough to everything we required without being smack bang in the middle of the hustle and bustle. The staff were amongst the most pleasant and helpful I have come across in some time. The Spa was disappointing and the reception staff were not particularly helpful. Albeit the treatments were amazing and the therapists very thoughtful and understanding.
The service was excellent, making for a thoroughly enjoyable stay. Not applicable
Quiet location and friendly staff
Well within walking distance of city centre warm welcome very attentive staff
The room and the general facilities were excellent. The owners were helpful and friendly. Car parking, both on and off site, was very limited. The hotel was about one and a half miles from the city centre, although taxis and buses were plentiful.
Everything was well thought out- ranging from the decor to the atmosphere. Some really clever touches made our stay personal yet unintruding. Highly recommended!
Good service and food and the staff were extremely helpful and friendly A little expensive for a B&B but it was in Bath which is expensive, so not a great issue
Very comfortable, warm and clean. Lovely breakfast with s good choice. On site parking isnt good. Best to park on the road outside.
we liked the very well presented room,with the 4 poster bed,breakfast was cooked to order and was very quick and tasted nice. would stay again as owners were very friendly.
Staff was Wonderful felt like family. Room/bed very confortable, nice size and cozy and relaxing and quiet. Breakast was wonderful, bus stop across street e-z to get to city centre.. wonderful!
Quality of accommodation, Victorian building and features but with modern comforts and facilities, good breakfast quality and choice.
Friendly staff, good breakfast, large room and bathroom, off street parking. Tired decoration in bedroom & bathroom. Noisy bed and neighbouring room's bed too. More than just a walk into Bath Centre.
Really friendly staff, lovely room, free upgrade!!! Breakfast was really well cooked. When we had afternoon tea the bread on sandwiches was dry. Also the mattress was very uncomfortable.
Large room for the family. Bathroom was very small and a tad grotty. Very poor ventilation.
Friendly staff who were attentive and efficient characteful hotel with all the right amount of facilities ot having choice of shower only a bath.
nice and relaxed and breakfast was great some much
the breakfast was very good, although the dining area did feel very cramped, the saff were all friendly and polite. The room & ensuite was cramped we did not like having a wash hand basin in the bedroom, felt we were mislead about the bar, as it was drinks served out of a cupboard,which we did not use
The staff were accommodating and the breakfast was excellent. Lots of options for the food and filled us up so that we didn't need a proper lunch. They put effort into the details, like cafetiere coffee in the rooms and Glacier fruit sweets everywhere you went. We had a nice bathroom with a walk-in shower but it was difficult keeping the water in that area. A few surfaces (eg. high shelves) hadn't recently seen a duster, nothing major though.
The owners were very accommodating and the building very characterful. Also close to local facilities.
At the arriving day the extra bed for our daughter was not prepared, but she got for the first night a room of her own (upgraded without extra bill). The second day the room was not cleanded. And any excusion by anybody. No wonder, the management is not in the hotel.
Comfortable large rooms with modern furnisings. It is a little further outside of Bath than I expected but that didn't stop us getting a 10 min taxi ride in for about £6.
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
top class,all the staff were so helpful and friendly, great breakfast
location, lovely building, view from our window
Staf very friendly, great location for city centre and room quiet and comfortable.
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
Well located, friendly, beautiful, clean Our room, #2, was very small. They graciously removed a chair and fan which gave us more room to open a suitcase. There was no surface to put a toiletry bag on, or even to empty a pocket. It was lovely to look at, but not so practical to live in!
Friendly staff and nice room. Quiet location. Walking distance to attractions. Child charge too high (35 pounds for a 3y old using existing bed with parent). Breakfast below average but expensive. No elevator.
My daughter and I stayed here in order to visit Bath University. The hotel was lovely, beautiful bedroom with a balcony overlooking the river, sheer bliss. The breakfast was superb. The entire place was elegant, clean and comfortable. All the staff were very helpful. The large car park is a good addition together with the Park and Ride being 2 mins away, taking you straight into Bath That we were only staying 1 night!!!
Nothing Poor Condition Throught out lights not working in the room very poor quality pillows
Friendly staff Room more of an attic on 3rd floorwith more like a cupboard for a bathroom. It was ok but would not have thought so if we had not had a discounted price.
Location Unable to use bath as plug was on short chain and wouldn't fit plugholeKettle was unusable, full of dirt/black dust-revolting
The hotel advertises free parking for guests - in reality this is used by the hotel staff - one cleaner came and told me I couldn't park where I intended to as she needed to park there and she couldn't afford to park on the road. I paid a lot of money to stay at the hotel and its not my problem if the hotel staff cant afford the road parking.
Location No Breakfast. condition of rooms. Need modernising
The staff were excellent and very welcoming Maybe lacked one or two finishing touches such as shampoo/ shower gel and additional glass for water rather than only cups.
Suitable for one night stay Bed covers stained although sheets clean
The redcar was in the perfect location for christmas market. There was not enough parking for customers at redcar
Extremely disappointed with lack of facilities and shabbiness of rooms /lobby. Very limited choice of drinks at bar and no draught beer. No breakfast available. Central heating not working - room on arrival was absolutely freezing. The bedrooms were in a very shabby condition, curtains hanging off the rail, lamp split and dented, cracked tiles in the bathroom, carpet fraying. The bedrooms were too dark
The central location; easy walk to everything in an attractive neighborhood. The fact that it was difficult to make a phone call, as the in-room extension was not connected and it was inconvenient to make calls via the front desk.
Hotel was amazing, very comfortable. Owners were extremely welcoming and couldn't do enough to make us feel at home. The breakfasts were very generous too. Stunning property.
Good location. Large, sunny room overlooking the garden.. The "en-suite" bathroom was actually across the hallway, not en-suite. The TV was a tiny portable which was too small for the large room. Parts of the hotel had been beautifully and expertly decorated with extravagant paint effects whilst other parts were in serious disrepair. Some people will like the owners' friendly, informal style but personally we found it slightly intrusive.
The Proprietors of this Guest house were extremely friendly and welcoming with a genuine love for what they do. The accomadation its self was homely and beautifuly decorated. would love to stay there again.
Interesting Georgian building. Friendly informality of the family-member staff. Out-of-the-ordinary
the owners were very friendly and obliging
The great breakfast, the owners are incredibly friendly and welcoming and the bed was the most comfortable we've ever slept in !! Nothing
I loved the four poster bed with great view over Bath. Brilliant room and very friendly staff. We even had port in our room for free.
Used it as a base to explore Bath city and surrounds. Hosts were extremely knowledgable and genial. Bath is a hilly city.
Lovely friendly hotel , would recommend to anyone , nice distance from bath town , lovely breakfast first class would highly recommend
Centered around a medieval courtyard with stone paving, this is a wonderful old inn with an unbroken history dating back over half a millennium. We had only booked one night, but were so taken by its charm and history that we stayed for a second night. The inn is convenient to both Bath and Stonehenge, as well as many other sites in the area. Rooms were clean and well appointed. Headroom was limited on some doors (I'm 6'3") and some bathrooms were cramped, but all were nicely fit in without detracting from the original look and feel of this ancient inn. Breakfast was a hearty affair and service was excellent. We only dined at the Inn one evening, but the food was well prepared and nicely served. A number of walking and bridle paths cross through the village, and the one evening change ringers were practicing in the local church. If you are looking for a romantic getaway in a truly old inn with modern conveniences, I can't recommend any place more highly that this. There was very little to dislike here. If you decide to go, you need to understand this is an authentic old inn which has been fitted as a modern hotel. Doorways can be low and some facilities can seem cramped, but all of the work has been done very well so as to preserve the look and feel of an old inn while providing modern amenities.
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
The convenience of being in the centre of Bath Rather challenging parking
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
Central location Not enough parking space
It was very convenient to see the attractions Having to pay for parking.
Nothing I would not stay there ever again The hotel room was dirty the towels were all stained and the waiter in the breakfast room was extremely rude. I complained to receptionist about his attitude
A bit run down for the price - very tired decor. Expected that for a 3 star, but paid a lot for what it was. Decor - dreadful!
Nothing I thought it was hugely ovepriced. I might just about have been satisfied at half the price. Our room was ok but was in the basement and looked out on a poorly maintained wall. The heating had not been turned on even though the outside temperature was below zero and it was snowing.We had to queue for breakfast on both mornings.
It was in a very convenient location and friendly staff The hotel does not have a car park
The location of the hotel I did not like the fact that at a particular time in the evening and in the morning there was a loud ding kind of noise.
The central location No parking so therefore I had to move my car from a car park @ 08:00hrs. Also rooms very small and very warm.
central locality. Comfortable rooms
The location was perfect for my stay in Bath,and the room and standard in general of the hotel again was good. The only meal i had was not that good(pork loin).I was unable to book breakfast because i had made my reservation on line and assumed that it was inclusive.I was then told it depended when i booked on line as to the cost of ordering a breakfast.I gave up and went to a very pleasent cafe.
Very friendly staff, clean comfortable rooms, fantastic modern bathrooms, central location, delicious breakfast. Right near a very busy bus drop off, but the hotel itself was surprisingly quiet and always very easy to access.
Its location.The bathroom was excellent.
Very relaxed home-from-home atmosphere in a wonderful contemporary setting. Hosts were very friendly & eager to make our stay a good one. Breakfast was plentiful & of the highest quality. Location was excellent for avoiding busy city traffic but being a short bus ride away from Bath.
The beautiful space, lovely friendly owners, great breakfasts, high quality facilities and above all, the relaxed family atmosphere. Basically, we loved everything about it and will definitely be returning there for our future visits to Bath.
Best stay I've had all year! The modern contemporary building is fantastic, and excellent location. We stayed for a Spa-weekend and found the location and style fantastic. The owners are lovely and we would definately return again. We loved it!
Nice and clean .great breakfast!
Very friendly attitude relaxed atmosphere no petty restrictions open house feeling. Food of the highest quality and plenty of variety also you could choose your individual menu. nothing
We all loved the cedars and if we have by chance back that way to Bath we would definitely like to stay there again
A gorgeously decorated little hotel run by a friendly couple who make you feel like you are a very welcome guest. A truly pleasant change from the big hotels and hotel chains where you are processed through the system.
full english breakfast with all the trimings excellent room on top floor had to climb 6 staircases
Personal friendly service and excellent breakfast Our room was a bit small but perfectly formed
The exemplary hospitality, the decor, the closeness to the city centre and the excellent variety at breakfast.
Excellent accomadation, hotel had loads of character and warm feelings, supplied parking permit was a great advantage. Rooms were of excellent quality and staff were excellent and very polite.
A great location to activities in historic Bath. This was a wonderful place for us to get over our jet lag. Wonderfully helpful hosts who made us fell very welcomed. Yummy breakfasts with gourmet teas and coffees. No elevator so be prepared for a good work out if you're on the top floor. But the view makes it worth while!
Great breakfast and perfect loaction with welcoming environment Room was a little on the small side especially bathroom
Location perfect and very helpful and friendly owners. Due to being on top floor the water pressure was quite low but this is only a minor problem.
Wonderful location for walking. Yummy breakfast. Be sure you don't mind stairs.
Excellent location for historic Bath activities. Lovely view from room 7. Excellent breakfast with assortment of gourmet teas and coffees. Very thoughtful and dedicated owners. None
Breakfast that was served was hot. Very cold in room and not very clean, the dining room was freezing and they did not serve any hot meals on sunday evenings.
nothing - I had to complain twice - relieved to book out
Friendly staff and good service
it was where i wanted to be in that aera. yes the fact that on arriving you have to book in at the bar with all the drinkers looking on. I thought that that was realy very poor.
The rooms were clean In the weekends it is very noisy. There was no breakfastbuffet. The breakfast was in the pub, tables not clean
Only stayed 1 night and left ater a great breakfast Not really, very old but very clean
None Building needs a lot attention to bring it up to current modern standards.Fixtures and fittings are very old and run down.Our room had a very stale and musty smell.Being a front room traffic noise was very disturbing and went on through the night, making sleep difficult
The manager and staff and the locals were very friendly and helped me out as much as they could. The room was huge with one of the biggest four poster beds I've ever seen! Despite having the 'best' room, when I first arrived the heating did not work (later fixed and was fine), there was a hole in one of the windows, the light went flickered and went out in the bathroom and the bath panel was hanging off! Also the menu was very limited and very basic - such as you could either have chips or mash (which was instant) and there were no healthy options, plus the only vegetarian dish was a vegetable lasagne.
It was the most conveniently located accommodation for my visit There was an interim manager in the day before we arrived and stock had not been replenished and he was covering with a shortage of staff.
The staff were friendly , the food was excellent and a very reasonable price . The room had everything you needed and good value for money