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Spa and Hydrotherapy facilities Room dirty on arrival, inexperienced resteraunt staff, limited menu.
Particularly liked the use of the spa facilities and the quiet room We hoped for internet access in the room but this did not work and was not fixed although we were told it would be
The location is great - outside but still 10 mins to the centre.
It was a most pleasant place to stay, staff were friendly, helpfull and non invasive. No
spa + breakfast carpets in room could be cleaner
The bedroom, the spa and the restaurant. I had been at this hotel before. This time I was given a bedroom in the Garden Floor. This floor looks dated and the bedrooms are not as nice as the ones in other floors so I requested to be moved to another bedroom, which the hotel kindly granted me.
the spa, gym and pool is ver very good - although the treatments are pricey Being charged 5 pounds for parking having spent 500 pounds for a 1 night stay
Beautiful views over Bath. Superb spa facilities. Sumptuous bathroom. Standard double bed was inufficient for the price/quality of the hotel. A king size should have been standard. Neither of us got much sleep due to lack of space, which is a poor outcome for a hotel advertising itself as luxurious and relaxing.
the kindness shown to us after we complained by Byron Fiddler, Reception manager the attitude of Charlotte the receptionist who was extremely rude to us on arrival and the weather! it was very cold in the room.
The leisure facilities are excellent and setting is beautiful. The cost of the food and drink were excessive
The central location No parking so therefore I had to move my car from a car park @ 08:00hrs. Also rooms very small and very warm.
Its location.The bathroom was excellent.
Nothing I would not stay there ever again The hotel room was dirty the towels were all stained and the waiter in the breakfast room was extremely rude. I complained to receptionist about his attitude
The location of the hotel I did not like the fact that at a particular time in the evening and in the morning there was a loud ding kind of noise.
A bit run down for the price - very tired decor. Expected that for a 3 star, but paid a lot for what it was. Decor - dreadful!
central locality. Comfortable rooms
Very friendly staff, clean comfortable rooms, fantastic modern bathrooms, central location, delicious breakfast. Right near a very busy bus drop off, but the hotel itself was surprisingly quiet and always very easy to access.
It was very convenient to see the attractions Having to pay for parking.
Nothing I thought it was hugely ovepriced. I might just about have been satisfied at half the price. Our room was ok but was in the basement and looked out on a poorly maintained wall. The heating had not been turned on even though the outside temperature was below zero and it was snowing.We had to queue for breakfast on both mornings.
The location was perfect for my stay in Bath,and the room and standard in general of the hotel again was good. The only meal i had was not that good(pork loin).I was unable to book breakfast because i had made my reservation on line and assumed that it was inclusive.I was then told it depended when i booked on line as to the cost of ordering a breakfast.I gave up and went to a very pleasent cafe.
It was in a very convenient location and friendly staff The hotel does not have a car park
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
View Poor ventilation. Room needed a little tlc
Modern decor Thin walls and doors.
location initial confusion about reservation
Clean and roomy. Nothing!
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
The city of bath is fantastic Nothing
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
good breakfast buffet, cooked breakfast option, fruit in the room, extra pillows and blankets and Pauline was very friendly not keen on the toiletries, tiny mirror, and I found the bed quite hard. The guinea fowl screeching at the crack of dawn from the roof of my bahroom, I did get used to after a couple of days.
Meeting the chickens on the way to my room! The tv did not tune in & uht milk at a farmstay was poor
Was greeted in a friendly manner. The room was fantastic, not only very pretty, practical and well laid out but very clean and very tidy. The hotal was in beautiful surroundings with an air of tranqility and it really was a relaxing stay. The facilities were great and there was a games room there suitable for bot children and adults. Great place!!
i liked the convenient location that the hotel had for all the places that we intended to visit. However I believe the hotel is more suited to families with young children the hotel staff/family seemed a little disorganised and seemed to rely too much on the lady of the hotel.
Quiet rural location - wildlife & hens a plenty! Expensive for what it is, and I've had better breakfasts!
Friendliness of the boss, the desire to make you feel welcome...
Very comfortable and easy access to village and Bath.
Peaceful, rural location and setting; conversion of outbuildings into individual bedroom units with ensuite were very well converted; fresh fruit and selection of hot drinks in room; comfortable and pleasantly decorated bedrooms; an easy 20 minute walk to Bradford Upon Avon village itself. Only complaint was the shower was a dribble, but there was plenty of hot water and a bath as an alternative.
friendly welcome peaceful
The converted dairy provided comfortable and quiet accommodation with plenty of towels and toiletries in in fact the 'goodies seemed so plentyful I was surprised that there was not a shoe cleaning kit. The continental breakfast was very good, I only wish that I could have faced up to having a full english which I imagine would have been equally as good.
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
Central location Not enough parking space
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
The convenience of being in the centre of Bath Rather challenging parking
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
Staff all very helpful and friendly
Location was very good Use of space in hotel room was not the best ie. 3 chairs in a moderately sized room seemed excessive.
Nice decor well kept, felt like a 4 star hotel. Owners were very nice and service was excellent.
Hard to reach if you do not have a car
Warm and friendly welcome The bed was very hard
This is an immaculate bed and breakfast, everything is of the highest quality. we would highly recommend this hotel for anyone It is a 10 minute walk into Bath, but worth it to stay at this hotel. we took a cab back at night as to hilly to walk but and it wasnt dear, so no negative really
We were welcomed by the manager, who then went out of his way to be helpful with information about the locallity, and to make sure we had everything we needed (as an example, he provided a wide choice of herbal teas). Excellent breakfast.
Everything was of a high quality on a small scale. The rooms and presentation of the hotel create a relaxing atmosphere. Lovely drawing room to sit in and plan the day ahead,or to simply look out over the garden. The breakfast was in quantities that would satisfy any traveller, with plenty of choice if a full english breakfast is not your preference. It is close to Bath as described and they provide plenty of brochures for 'things to do' and restaurant ideas if you do not know Bath, very useful in our case. All in all a very tranquil place to stay.
the staff were very friendly and attentive and the room was very clean and tidy
very pleasant stay. parking was a bit challenging, no lift
The staff were very friendly and welcomimg. Breakast and dinner were very good. Very quiet - no road noise. Extremely comfortable bed. Very clean. A very good location to explore Bradford on Avon. No bad points.
Excellent staff attitude, hotel very clean, good decor, food excellent and well priced Very hard to get attention from Reception especially at busy times, staff were doing other projects. Parking a minimum, we had to pay to park at local car park, maybe guests could be offered a parking pass for nearby public car parks?
Excellent service and food, beautiful room. Great hotel in a wonderful location. Parking an issue. One night we were last car in a very small car park. Not sure where you'd park if you can't park at the back!
Nicely decorated room, comfy bed, excellent shower, fantastic breakfast included, liked having the pub with comfortable seating areas downstairs (jazz night was great!) We were on the main street side and there is quite a bit of traffic noise from that, but given our time schedules it did not detract from our stay.
Overall quality of room, service and restaurant food. Excellent value for money.
Excellent staff and food Bathroom had some flaking paint
Friendly staff central position Fan in bathroom didnt work so lots of condensation, draughty room prob due to extreme weather conditions and old building.
Food was outstanding, rooms comfortable and staff very helpful Feather duvets and pillows - should be synthetic as i have an allergy to feathers - however staff quickly rectified this.
The tasteful surroundings and the calm atmosphere Parking is a little restricted.
Very friendly & welcoming staff
I went to there with my girl friend. However there is not so far away from the town centre. Just about 10~15min by bus. also good service, clean and warm room. i think very good for us nothing special
Lovely building and grounds;large room with good facilities. Late breakfast!! Water for shower went from hot to cold to hot again without warning!
After booking I was a little worried by some of the reviews. I can only say how wrong some of them were. The staff were most helpful. Nothing was too much trouble. The meal in the dining room most enjoyable and the breakfast 1st class in both quality and variety. Sorry, cannot find anything to complain about.
friendly staff good breakfast the route to the dining room ,without going outside,took some learning
The room was very good and the breakfast excellent and the location great for walkers. Nothing
We very much enjoyed our stay at Bailbrook House. For the price we paid the hotel was lovely, the bedroom a good size and a very nice and extensive breakfast. Good free car parking which is a luxury in Bath. Bus stop at the bottom of the drive and a taxi back at 11.30 from the centre of Bath cost only £6.50. Really not worth trying to drive into Bath
The buffet breakfast was lovely, and the hotel was perfect,
I totally loved this hotel - the thing that made it was the amazing staff, lovely and so helpful - thank you for a great stay.
Excellent staff and rooms, in a good location for visiting Bath. Superb value for money Nothing really
very nice stay (quiet) with free access to spa and sauna and king size bed bed sheet were not cleaned
helpfull staff large comfortable en suite rooms,excellent tasty full english breakfast,large free car park,quiet location but close to bath
Staff very welcoming and helpfull. Good choice for breakfast. Clean tidy welcoming atmosphere
Friendly and attentive staff from the moment we arrived. Only ten minutes away from the City centre and lots of places to eat out during the day after a fantastic breakfast. Clean and tidy throughout. Could not fault it.
The staff and the house and the lovely garden outside also brekfast was greate!
we appreciated the friendliness and helpfulness of all the staff as well as the comfort and peacefulness of the hotel. the breakfasts were great and we enjoyed the wonderful views across Bath.
Don't be put off by its position on the hill or roadside position. As soon as you walk inside the welcome is warm and friendly. A damp day meant a roaring fire was on in the sitting room and complimentary tea and coffee offered. The bedrooms were nicely furnished and had all would need. Views from the top rooms over Bath were lovely. Breakfast was delicious and served politely and efficiently by the lovely staff there. This hotel would be a beautiful setting for a wedding-shame I don't live nearer to Bath... And a groom! The only downside would be if you had trouble with steps or hills. Don't book if recovering from a hip replacement of find walking challenging.
Charming little escape in Bath. The Staff are extremely welcoming. Tea and flapjacks on arrival in the study which overlooks the beautiful gardens. Breakfast was well cooked and plentiful Pillows were a bit on the flat side for my liking
The staff were very friendly. We were able to check in immediately and got our room before midday which was great. Room clean and breakfast fine.
Large quiet room Smoking in the entrance lobby
Excellent location for the christmas market in Bath.
The staff were very acommodating and nothing was too much trouble. The breakfast was not the best it was a bit on the cold side. Also we paid £139.00 for a one nights stay which I thought was very expensive for this type of hotel
Asked for a single, twin and triple but ended up with three twins
friendlyness of the staff when drawing the curtains in the morning they fell off the curtain rail to see a view of the cemetary next door...
it took nearly 40 mins to check in
The prices for drinks at the bar and also cold drinks from their shop were extortionate! £1.50 for a small bottle of water! £18 for 4 drinks at the bar! Very disappointing.
The staff were very accommodating, efficient, polite and extremely helpful.
We where in an end room so it was quite noisey you could hear people coming back and the traffic wasnt told about having to pay for the parking until checkout
We stayed in the little cottages just outside the main building which was a great surpise as it didn't feel like you were staying in a hotel. We decided to stay one more night but had to change rooms which wasn't a problem. However the bed in the new room (room 8) was very uncomfortable compared to the bed in our original room (20).
Lovely pool. Staff have a very friendly "can do" approach. Lovely gardens and places to relax. Expensive stay but was worth it.
food was good but spoilt by mean portions i.e. one piece of very thinly sliced bread with the starter, similarly the cooked breakfast was unusually small. The service was good considering the very young table staff. Slightly pretentious as a number of small English hotels tend to be and the decor is somewhat confused i.e. Georgian house with plastic windows.
The pool and the breakfast
Really- I mean really- helpful staff; very good food (especially main courses), thoughtful wine list, comfortable and large rooms, and the baby- listening phones for the restaurant are priceless. As it's advertised as a historic house, it's disappointing to see hinged plastic double glazing in lieu of original sliding sash windows, fake slate tiles, stripped pine doors which are inevitably splitting (they're designed to be painted!) and bedrooms dressed in an economical modern chintz of pastel colours, that reminds one of a retirement home. Sounds like I'm being fussy, but old buildings lose their soul when they're interfered with too much and to me the quality of historic environment is an important part of a stay in a country house.
Friendly without being over familiar
It was very homelly Didnt really feel like staying in a hotel
the staff were very helpful. The accomodation was good and breakfast was excellent the rugs were stained and for the money i would have a more up to date decor
Attention to detail and considerate service. The meals and furnishings are of a high standard.
It is a beautiful hotel in a beautiful setting. The lady at reception was very friendly and helpful. We were happy with everything.
Location, staff and food The rooms in the Hotel's Lodge are very small, the bathroom tiny and we could fell the springs in the bed.
nice location, beautiful surroundings
Beautiful semi-rural location. You could have a scenic walk along the canal to the centre of Bath in 35 minutes. I was staying in the outer block. The room was small and the bathroom even smaller. What I found very disappointing was the very poor quality of water flow in the shower a trickle. I would not stay in the outer block if I went back.
Fabulous setting. Food and service excellent. Staff attentive. Spacious, comfortable rooms. Low water pressure in bathroom.
Beautiful setting, extremely helpful and friendly staff would most certainly reccommend it not applicable
The restaurant and bar. Meals very good, staff very helpful and polite. The bathroom was very small and restricted and with the heated towel rail continually onquite uncomfortable. Otherwise it was very clean and the bedroom was adequate.
very quiet at night. good comfortable bed. good breakfast. warm room. shower water was not hot in the morning
Service was excellent and easy access to Bath Breakfast could have been better
Friendly helpful staff. Good food. Being disabled I found that it was not very disabled friendly in terms of access although the staff did a very good job of overcoming the problem.
Extremely comfortable in rooms and lounge. Spa was very relaxing . Service was excellent. Hotel was beautiful. Breakfast very good. Could be more relaxation chairs in the spa, although there is not much room.
The friendly and helpful staff, the quietness and the beautiful surroundings both interior and garden. The only disappointment was that whilst a private function was being held in the restraunt area we had to go through from the spa in our robes. When my husband sister and her husband went to the bar for a drink we had to sit tighly packed into a corner. We did not feel like guests, but more that we were in the way!
the location and facilities were superb ! No !
The room was spacious with a lounge area that opened out to the garden. The spa was lovely, it is a great hotel for relaxing as it is very quiet but right in the centre of Bath which means you can walk everywhere. The food service was very slow and the bathroom could have done with being updated.
The location of the hotel was spot on. It was close enough to everything we required without being smack bang in the middle of the hustle and bustle. The staff were amongst the most pleasant and helpful I have come across in some time. The Spa was disappointing and the reception staff were not particularly helpful. Albeit the treatments were amazing and the therapists very thoughtful and understanding.
Pleasant situation and very helpful polite staff. Convenient for sightseeing and a relaxed atmosphere.The food was good and well presented. No flannels available in the bathroom.
My room was very small, i don'tthink i had the nicest room in my price category.
small room to much furniture old t.v which did not work
The service was excellent, making for a thoroughly enjoyable stay. Not applicable
The hotel itself is full of such beauty and is so breath taking from the outside, the staff were good and wwe had a wonderful meal there. I would have liked tea/coffee in the room rather than having to ask room service and the hotel room was a little shabby.