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The staff were very helpful it is a very clean hotel will go back again
Was far enough away from the center of town to avoid at least some of the noise, but still well within walking distance. Very nice bathroom, with a shower that accommodated two people quite easily. Credit card machine was not working, which was not mentioned until we were checking out. Staff seemed genuinely offended that we preferred eating homemade cookies in bed rather than show up for the breakfast buffet. Room was entered once accidentally while we were in it.
furniture in the rooms, cleanliness
Large, comfort and nice room and bathroom. Good breakfast. Veary quiet, nice view. TV too small and old. Not easy to get there with the car.
design of hotel.interior.friendly staff need a car to stay there.No taxis in area at night.
Very nice room
the rooms are enormous and the hotel is perfectly located (quiet forest area) the breakfast is quite poor (quality of food)
the price of the hotel is appealing, the room was ok. bathroom was big. The staff wasn't too friendly in my opinion. I wanted a different room and they were not willing to compromise. The service desk told me if i wanted a different room, i should have written it down in my reservation thru booking.com. The television wasn't working. It's pretty old.
Very friendly staff, big and clean room and bathroom. Very warm inside while outside was frozen. We thought it was closer to Brasov. The road does not arrive until the hotel, and you have to take a path
I enjoyed the stay and was very surprised by the high standard of the hotel rooms. The staff was not very interested in their guests....
Everything was ok, personel profesional and friendly, all afcilities, was really cool!
Very nice ambiente, sauna and jakutsi are new and clean, there is a billard table and the rooms are even equipped with a DVD player and a desktop PC besides the TV set. The beds are very comfortable, and the hotel is located in a beautiful landscape in quiet surrounding. The breakfast buffet could have been richer, especially contained more sorts of bread.
Great position and view (especially form room terrace). Good position to visit Brasov and Bran area. Also great for nature walks. Very pleasant and impressive historic inspired ambiance of the restaurant and lobby area. A nice hobby room with pool table, darts, playstation...
Nice service at reception, allowing us use a computer for internet, allowing a late arrival and booking a table in the only restaurant in the area that would serve us dinner after 9pm. Nice outdoor terrase for breakfast, nice installations, clean room. Breakfast buffet not splendid but better than in other hotels we've been in Romania. There is elevator. X-rate used for translation of price from eur to ron quite higher than market.
Impressive setting in the Brasov mountains, close to our holiday destiations of historic Brasov and Bran Castle, home of Dracula (Vlad Tepes). Helpful and professional staff. Impressive building and amenities, top quality construction. Good restaurant and spectacular terrace setting. Great mountain views from all rooms. Very good value. As in a lot of Romanian accommodation, we found the mattresses to be overly firm.
It's a quiet hotel, good for a relaxing weekend. We had as view the ski path which was nice. Also, nicely decorated for winter holidays. Well we expected more for 5* but the value of money compensated.
The pillows were not comfortable at all
entire building, rooms services in the restaurant, they few employes for lunch and dining
size of the room, location, decent breakfast Kitsch, dusty, broken appliances, not working heating, flickering lights, wind blowing through the room, dark yard etc. Bad value for money.
simple but nice hotel. wonderful staff. good for children, tiny zoo for children/ like being at home with a local family/ no elevators
The friendly staff
I liked the view to the mountains and the facilities (piscina, massage, jacuzzi ) The personnal was not trained at all , they can not answer to your basic questions , very slow, and the principal problem was the ugly big insect which was climbing the wall in the dinning room when we had the breakfast ;also I did not liked I have give my card details when I have booked but it was not pay, so I had to spent other time at the hotel for this ; the massage was great but nobody give you clearly details before about prices but after you can have an unpleseant surprise ; I rather recomand to ask at the reception the price list and checked when you sigh the paper or when you pay ;
The view was nice. A lot of suggestions for improvement: 1. The personnel need to be more polite (they were rood and totally untrained - refused to release invoice and receipt of payment and had to insist for two weeks telephonically to have them sent by post, they did not know the SPA programme and I had to make some investigation), 2. The room was OK, but the balcony door could not close and each time I opened it, I had to call the reception to send someone to close it. 3. No parking place at all. Next time I shall certainly try another place :)
nothing the staff of the hotel wasn't very friendly, some of them seemed malicious.they made comment about the tourists eating like pigs at breaskfast and the staff of the receptions didn't accept paying by banking transfer because apparently the money need at least three days to arrive in their account. in some rooms the furniture was very old.
we had a two bedroom appartament ,new ,very clean /swimming pool was great but it's not included in the room fee.breakfast was ok . parking problems and the room service was not what we expected.
The sstay at the horel was very short but the personal was friendlly and the ll Ocation was what I nedeed.
The food was unbeliveable good! The hotel room was clean and in a high level of confort. There is no chance to exchange foreign deviza to RON (lei)!
Rooms were clean and well serviced. The hotel is a long way from the ski lifts, the advertised hotel shuttle bus did not run during my stay and parking near the lifts is extremely difficult unless one arrives very early.
location, clean room and bed, nice view, wireless internet small room on the fifth floor, no balcony, no light in the shower
Ambiance, comfort, services, free parking, good breackfast.
The hotel matches its 3 star rating, offering simple, comfortable facilities. Rooms are clean but a little dated. Public areas have been refurbished. Female receptionist could benefit from a customer service course!
i liked the location and the car park and the breakfast. the receptionist was rude and curt. there was no lift to our floor. No bar and the room was miles from the stairs. I asked for twin rooms and got doubles, i even checked with the receptionist and she told me there was 2 beds in each room but she was lying just to get rid of me. This was also too expensive for a hotel of this standard.
The hotel is reasonably priced, clean and right on the ski slopes. The staff was pleasant and friendly and there is a nice variety at breakfast I was dissapointed in the ski rental service. My boots did not fit into the bindings and my friend had to trade in for a pair of properly waxed skiis.
Excellent behavior and hospitality from the reception's staff, walking distance to the gondola lift. Hotel needs renovation. Ugly bathrooms, old carpet, no elevator for the last floor, and other minor details that indicate the hotel has quite some years on its back... Definitely not a 3 star hotel under these conditions.