Extended Stay America - Orange County - Brea

Wasn't clean

Pros: Nothing

Cons: Bathroom weren't clean Beds uncomfortable No maid to clean the rooms every day Bad Very bad experience Never coming back

Disappointed

Pros: Location was good for my purposes

Cons: Room was bare bones. A bit seedy. Breakfast was a joke. Hot water for tea and oatmeal empty. Both coffee urns empty. Packaged muffins and bars. Staff not friendly. Would not stay there again.

Extremenly run down hotel with serious cleanliness

Pros: Nothing

Cons: The room were dated, they smelled bad, very dirty, many broken appliances (including the door). Window would not open. Shower was filthy. Very low standards.

Use this hotel only in emergencies!

Pros: Front desk staff were friendly

Cons: The bed linens had hairs on them.

never again

Pros: The only good thing to say about the hotel was its proximity to family and shopping.

Cons: 1. The staff are rude 2. The rooms were filthy past check in. Ie. Dirt on the bathroom floor, debris on the carpets, light. bulbs burnt out, poor water presure from the shower head, excessive wait for hot water (approx 5 min) 3. Staff organization is appalling ie. 2 of the couples ahead of us had their reservations lost This was the 3rd time ive had reservations at this hotel in the past 2 years, giving them a chance to fix their act. Sadly it has only gotten worse. All in all I will never recomend anyone to stay here nor will I or my family.

Pros: Location

Cons: Room cleanliness very poor. I was also assigned smoking room without being asked