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Staff on arrival extremely helpful. Very good atmosphere, enjoyable stay, even if only for one night! Nothing bad to say about any aspect of our booking or stay at the Hotel.
very professional and courteous
Very friendly and helpful staff. N/A
It is just valu for the price. The room was rather nice and neat, but it was not sound-proof at all. We couldn't get sleep due to noises from hall way. The location is not for trip with family or leisure purpose, since it is located in the middle of industrial area. But the staff, facility, free breakfast were fine. very noisy at night. no facility for fax and print.(we asked to print our boarding tickets, but decliend.)
Very handy for purpose of visit to Corby. Staff very friendly. Will consider staying infuture when in the area. Buffet breakfast was good although a bit confusing trying to find everything that was wanted.
Aircon in room didn't work
The comfort of the room and the facilities. Very helpfull staff. Large "party" in the bar area which closed the restaurnat at 6.30pm. Children and adults running up and down the 2nd floor rooms passage way some couple of hours after mid-night which meant sleep was not possible until after 2pm.
was a business overnight stay as working in the area. Excellent value especially as breakfast free.Will be booking again next week
Clean modern hotel. Very comfortable Queen sized bed Plenty of room in the shower. Non found
Nice bed and design of the room, perfect internet access No possibility to open the window (for me personally very bad, because I am pregnant and all the furniture, carpets etc. were new and still evaporating (toxic?) vapos; air condition in the entrance hall and breakfast room were much too cold!!!!
Breakfast Yes several things:1) the fact that I rang the hotel to enquire about a reservation and a particular rate and was told it did not exist. I have since learnt it did. I booked through late rooms as their rates were cheaper!. 2) I had a serious complaint about the rate and the room and I am still waiting for the hotel manager to call me .................
Breakfast. Anaemic sausages!
The staff were very friendly and helpful. The hotel is very good value for money. Good restaurant with a good selection of wines. Nice atmosphere everywhere. Confusing breakfast pricing system. Uncomfortable ricketty child cot.
All the staff we met were welcoming and considerate.
convenient for a family reunion poor communication between staff, instructions not passed on
The hotel was very convenient for a meeting we had arranged. It offered a good size, comfortable room at a reasonable price. Breakfast was also very good.
the spa facilities were lovely, great way to relax
Friendly Staff Had to send my Dinner back on Sunday,uncooked dissapointing after a long journey
I was impressed by the exceptionally friendly disposure of the staff - especially one very helpful lady in the restuarant.
No smoking rooms and Hard access to smoking areas
i didnt like the fact that i left my i phone charger in the room to discover house keeping staff have taken it!!!very annoyed
Excellent hote, very new and staff very friendly. The rooms were more than adequate although the hotel was tricky to get too off the roundabout.
Check in was excellent... Active hotels hadn't sent booking through when we rang active hotels the person dealing with was useless. The receptionist at Holiday Inn was great she really put things right. Breakfast has improved now at holiday inn express with scambled egg and bacon the problem on three days the egg was gone the girl was very very slow to react and needed telling so there was a delay because she had to go and cook it!!! 4 times they ran out of spoons!! One of the drink despensers for the orange juice was giving out very weak water all week! And probably still is! An otherwise brilliant hotel spoiled by lack of attention to detail
Everything was excellent from start to finish ! When I arrived there was no record of my booking (booked online). I had printed out my confirmation - quickly dealt with, staff apologetic, a room quickly found for me. Luckily they were not fully booked!
The Staff were efficient and friendly The toaster was faulty at breakfast but other than that I could not fault the service.
The room was very nice and ready to sleep straight away. There should be a microwave available for heating up of baby food etc..!!
We couldnt find any fault at all with either the hotel or the staff who were exellent which is why we booked your hotel at kettering Cannot find any bad points
Rooms very comfortable and spacious. Very quiet, no noise heard from the rooms next door. Breakfast was ok....could maybe have done with a little bit more choice; maybe more fruit or pastries. What we had was good though.
Uncomfortable bed - kept rolling into middle of bed
Good location for centre of Stamford - friendly helpful staff especially restaurant booking by web-site did not reveal room allocated was on top floor of town house - not suitable for unfit over 70's. Room was moved to hotel (room 4) but situated opposite to premises to disco that played loud music until early hours on both nights of our stay
The quality and attention to detail of the room furnishings and the general attitude and service provided.
The staff were very good, food very good & super central location. It was warm in the room (below freezing outside). Very comfortable bed & bedding. We were in room 45, the Hayloft, it was seperate from the rest of the hotel (not a problem) but the low celings were. I have lumps on my head to prove it & I'm only 5ft 7ins. Our friends room in the mail building vas fine.
The bed was very comfortable and the food at the hotel was very good.
Very nice large room, good food in restaurant. Excellent location for town of Stamford. Radiator wasn't working properly - and it was bitterly cold. They did provide an electric fire. Bathroom very small, not much room to move around.
Location, bar Smell of food in rooms in main part of hotel
central location, facilities in the hotel, room size and comfort, special discount rates
Beautiful hotel, lovely rooms Car park was too small
Room was cold - no heating and window open. Wet shower meant that the bathroom was unusable after showering. Very small room. No space in dining room, had to eat in annex. Room access key expired before departure time.
Our room was absolutely beautiful and extremely spacious. It was great value for money and very handy for Stamford centre. Our room was located in the Cottage, across the courtyard from the main building, the whole property is lovely and feels very secluded, and romantic. There was a wonderful breakfast provided in the morning and check out was a bit later than usual. We would definitely stay here again. The only downside of our lovely room was that our enormous king size bed was in fact 2 single beds pushed together which left a huge ridge running right down the middle of our bed. This made it very uncomfortable! Also as we were checking out we found a notice written in very small text on the back of our key packet that we were entitled to a complimentary round of drinks in the hotel bar on our first night in the hotel. No one had mentioned this to us or pointed it out which was a bit annoying as we had had a few drinks in the bar.
The refurbished bedroom and bathroom were well appointed and comfortable. The public areas especially the bar area were badly in need of an update.
The hotel is in a lovely location and we all enjoyed our stay.
Very friendly staff, attentive and good mannered. Excellent service and quality of food in the restaurant. Nothing.
Bar menu, value for money Restaurant menu limited and expensive.
Comfortable bed and good towels. Good car parking. Room dreary (203) No tissues in superior room. Poor housekeeping--light bulb broken in dark entrance to room.Very slow service of meal in Bar.Public areas extremely tired.
Well priced in a beautiful part of the country. Shower was defective and soaked me and the bathroom twice.
friendly lovely place
the price and friendly service
Loved the room, the freshly cooked breakfast and the helpful staff Unfortunately, freshly cooked breakfast means a very long wait if you get down to breakfast just after a party of 17. Ok if you are just having a break but no good if you have to be somewhere.
Early check in was really good.
The rooms (we booked 2) were lovely. The staff were very friendly with good advice about the local area and the breakfast was great and plentiful. The area was lovely and it was so peaceful and quiet you didn't feel like others were staying. The pub nearby was nice as well.
The rooms were so lovely. Also on arrival we were made so welcome and informed of all facilities.
A fantastic hotel in a very quiet location. Could not find any faults
Clean modern facilities in good order The heating struggled to cope on what was admittedly the coldest night of the year, particularly the unheated en-suite and corridors.
My friend and i enjoyed our stay at the hotel - it was clean and warm and the barn conversion added an extra special element to our stay. It definately served our purpose and we will be staying here again later in December 2010. The home cooked breakfast in the morning was great too and set us both up for the day. Thank you!
clean, comfotable, good location and good breakfast and value for money.
Excellent value, very nice room and good breakfast. None
A warm, clean room. Excelent breakfast. Polite staff/owners. Internet had failed on the night I stayed. Mobile phone coverage is bad. (Neither of these were the fault of the hotel)
As an aviation enthusiast and appreciator of period architecture this was a superb experience. As a hotel stay, there are no negatives but you have to be mindful that this an active aerodrome site and therefore fairly remote. The surrounding area is pretty bleak, although this view may be influenced by the snowy weather during our stay. The nearest sizeable shopping location is Milton Keynes which is a 30 minutes or so drive.
Great location and terrific style in public rooms. Howerever my room - whilst comfortable - tiny tv though - was a bit like a travel lodge in layout and feel. Appreciated the table lamp which was definitely not travel lodge. Would go back but was looking forward to something a bit special and was disappointed.
expensive bar and snacks
Hotel and staff very friendly and helpful, room excellent Restaurant very poor, Fawlty Towers' comes to mind, lets down the rest of teh hotel.
Excellent service good facilities friendly /helpful staff Booked on line so was not entitled to a refund when a colleague cancelled - I found this very disappointing as I had booked 3 Double rooms, and then overheard the receptionist tell another customer there were no Double rooms left? Very disappointed if my 3rd room had been reassigned then as a good will gesture Holiday Inn could have at least offered some vouchers to the value of the room - be fair. Also disappointed with the local taxi services £20 for a 7 mile 10 minute journey 1 way is unacceptable - sort out your local cabs
The overall experience was very good No
Ease of access, nice interior, calm & peaceful shower in rm 240 was not very good
We came up for a conference at Kettering over a weekend period and the hotel was very quiet. This was excellent for us - the staff were very friendly and helpful and nothing was too much trouble. The rooms are a little tired but comfortable, but I believe they are about to be refurbed. The gym facilities appeared very good but the access used by normal everyday members was the normal fire doors to a corridor in the hotel - which were left wide open, which I am sure in summer time it would be fine - but in the middle of winter was freezing and put us off using the facility due to the sheer coldness - maybe an entrance lobby could be made for this area - would maybe be a little more enviting.
the pool etc and rooms.
Location easy to find good parking,breakfast was a buffet overall good value
The location was ideal as we had to be near the International Swimming Pool. Plenty of parking but did not get time to use spa facilities/restaurant. The room could be bought up to date e.g modern TV, furniture fittings etc. - though this did not spoil our overnight stay
Proximity to the Rockingham racetrack. That is the reason why I go there. Parking facility is large for my van and motorbike and staff is very helpful Room next to me was occupied by a very noisy couple of people.
Room itself clean There was a smell in the room, which appeared to come from the water - you had to run the water for a period of time before using it. The hotel was basic, and after arriving late and hoping to get a meal, they had run out of food. There was a lot of noise from other guests in the early hours of the morning.
Room cleanliness and service
Reason for booking hotel was it's convenience visiting relatives in Rushden. no, it serve it's purpose.
Clean and tidy, good selection of services, excellent and friendly staff. None
Clean, comfortable accommodation. Would be nice if had proper restaurant for evening meal.
Hotel very clean and tidy, reception staff polite and friendly No internet connection from my room, very frustrating as I'd had the same problem the night before in a different hotel. Not a lover of the continental breakfast.
Close to main road / route.
Clean and tidy Decor and bedding dated
Historical impressive building, in a countryside setting. Bedrooms had fantastic size bathrooms. Nice spa. Staff would benefit from some customer training in the bar and restaurant.
The staff were charming even though the Hall itself is a little worn around the edges. The food is terrible.
Great people. Excellent service. Walls were too thin and as there was a wedding on we didn't sleep much!
Very friendly relaxed atmosphere not just a number the rate is important for business travellers staying one or two nights
Great staff, good food and excellent historical environemnt Rooms were a little small and water temperature was too cold
Swimming pool is great. Rooms are great. Okay - small point - tv remotes don't work that well
Beautiful building and setting Hotel was rather cold in the evening
The staff were very helpful. We didn't have much of a veiw in our state room, we reserved a table for dinner for 8.30 and didn't get seated till 9.15. Staff were very sorry, and we got a complimentry drink.
gym facilities dining expensive
The rrom was spotless and well furnished, the food and breakfast were excellent and I highly recommend the Full English!
Excellent value for money
A real gem. Clean, comfortable, contempory, quiet rooms. Excellent food in a lovely pub. Easy to find, plenty of parking. None.
Very friendly staff, kitchen was closed when I arrived but the waitress managed to concoct a very nice ham sandwich.
Friendly and good service by young staff Both rooms, although very nice and clean were very small with the door opening onto the car park area(not private). The kitchen extract fan / smells were discharging onto the front of the annex accomodation. No presence of owner / manager to meet/ greet.
The staff, service and breakfast were fantastic! We could hear the next room's shower from our room but this wouldn't put me off staying again.
Food and service were excellent None
Well apointed modern room. Lovely food. Friendly & helpful staff The room was a bit small
One of the best value hotels I have stayed in, a lovely place There were none
Nice atmosphere good staff and ideal for Market Harbour A litre expensive £65 plus £9 for breakfast is hotel prices
food at dinner and breakfast was excellent wet room rather impractical as floor completely wet after shower and took a long tome to drain away
A very friendly hotel. Lovely surroundings, great character and very clean If there was a downside it had to be the dresscode of the staff in the restaurant. The wearing of jeans by waiting staff was not befitting to the environment but more than made up for by the friendliness of the staff and would not put me off going there again.
A very comfortable, relaxing environment. Excellent food. Great service.
Very impressed. Excellent room, very high standard. Nice bar, excellent food. Relaxed atmosphere.
Good, pretty location. Lovely, comfy rooms. Had a good evening meal in the restaurant and enjoyed the pub. Breakfast was great too. All very cosy. The nearby church tolled each hour through the night, therefore I wouldn't recommend this to anyone who is a light sleeper. But this really is the only criticism of what was otherwise a lovely stay in a pretty part of Lincs.
Helpful staff - a good meal and pleasant location. Bar area very comfortable and inviting. Good food at a very reasonable price. Lovely setting and enjoyed breakfast in the conservatory. Two out of three lights in bathroom not working.(one ceiling and one above basin) Advertised free internet - no connection,(checked with staff, who then had to phone someone to find out, only to be told that it needed something or other that we already had) and it still didn't work, which was then confirmed by another diner, whom I had overheard, who was also irritated. It had been a major reason for choosing this location. Unable to remove the plug from the bath! The internet booking reservation that had been made was not in the diary. Because of location, curtains had to be drawn all the time to keep any sort of privacy. Nless curtains were drawn (in daylight) completely exposed to the world!
Pleasant location Menu and food were very good A lot of the staff were not friendly or welcoming There were three errors on my restaurant bill There was a shower screen which was not fit for purpose which culminated in the bathroom floor and everything else getting a soaking.
Lovely relaxed atmosphere...... especially after busy day working... made us unwind quickly.
staff food friendliness
The comfort & conveniece of the room, the good food & the friendliness & helpfulness of the staff.
Off the beaten track and quiet. Staff very friendly and food good. Room on the small side and parking can be difficult
The location of the hotel and the breakfast was lovely! Parking instructions weren't that clear when we phoned and the bed wasn't very comfortable.
Everything was in good taste and well presented.
The staff were very friendly and helpful, always ready with a smile. The food was very good indeed. Our room was just above the kitchen and consequently a bit too warm during the night.
The food was excellent, the hotel was quiet and mostly comfortable. The staff were helpful and for the most part charming. Lots of hot water and a good shower. One of the beds (rm10) was seriously uncomfortable. None of the sash windows in our room (6) worked and had to be jammed up with something. There were no decent draws in which to put stuff in room 6 - which was fine for 2 nights but would have been a bore for longer, it was clean but I think was probably last decorated a long time ago.
good comfy big room and warm welcome
We had a great time were well looked after and plan to visit again n/a
Nice touches such as decanter of sherry and fruit as well as the coffee/tea making facilities. Shower pressure was rather variable.
Staff very efficient and the Hotel rooms very clean and all i'd expect for a standard room. Restaurant food was exeptional and anyone staying needs to book a table for dinner and not miss out on a great menu cooked with love and attention to detail.
Excellent access to the town centre. Comfortable. The restaurant looked very good but I had booked the hotel for the room only. A small but irritating issue is I think all hotels should have free wifi it costs next to nothing to provide. Get with it Lake Isle!