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Check in was excellent... Active hotels hadn't sent booking through when we rang active hotels the person dealing with was useless. The receptionist at Holiday Inn was great she really put things right. Breakfast has improved now at holiday inn express with scambled egg and bacon the problem on three days the egg was gone the girl was very very slow to react and needed telling so there was a delay because she had to go and cook it!!! 4 times they ran out of spoons!! One of the drink despensers for the orange juice was giving out very weak water all week! And probably still is! An otherwise brilliant hotel spoiled by lack of attention to detail
We couldnt find any fault at all with either the hotel or the staff who were exellent which is why we booked your hotel at kettering Cannot find any bad points
The Staff were efficient and friendly The toaster was faulty at breakfast but other than that I could not fault the service.
i didnt like the fact that i left my i phone charger in the room to discover house keeping staff have taken it!!!very annoyed
Rooms very comfortable and spacious. Very quiet, no noise heard from the rooms next door. Breakfast was ok....could maybe have done with a little bit more choice; maybe more fruit or pastries. What we had was good though.
The room was very nice and ready to sleep straight away. There should be a microwave available for heating up of baby food etc..!!
Excellent hote, very new and staff very friendly. The rooms were more than adequate although the hotel was tricky to get too off the roundabout.
Uncomfortable bed - kept rolling into middle of bed
Everything was excellent from start to finish ! When I arrived there was no record of my booking (booked online). I had printed out my confirmation - quickly dealt with, staff apologetic, a room quickly found for me. Luckily they were not fully booked!
All the staff we met were welcoming and considerate.
Breakfast Yes several things:1) the fact that I rang the hotel to enquire about a reservation and a particular rate and was told it did not exist. I have since learnt it did. I booked through late rooms as their rates were cheaper!. 2) I had a serious complaint about the rate and the room and I am still waiting for the hotel manager to call me .................
convenient for a family reunion poor communication between staff, instructions not passed on
The hotel was very convenient for a meeting we had arranged. It offered a good size, comfortable room at a reasonable price. Breakfast was also very good.
Breakfast. Anaemic sausages!
I was impressed by the exceptionally friendly disposure of the staff - especially one very helpful lady in the restuarant.
The staff were very friendly and helpful. The hotel is very good value for money. Good restaurant with a good selection of wines. Nice atmosphere everywhere. Confusing breakfast pricing system. Uncomfortable ricketty child cot.
the spa facilities were lovely, great way to relax
Friendly Staff Had to send my Dinner back on Sunday,uncooked dissapointing after a long journey
No smoking rooms and Hard access to smoking areas
Historical impressive building, in a countryside setting. Bedrooms had fantastic size bathrooms. Nice spa. Staff would benefit from some customer training in the bar and restaurant.
The staff were very helpful. We didn't have much of a veiw in our state room, we reserved a table for dinner for 8.30 and didn't get seated till 9.15. Staff were very sorry, and we got a complimentry drink.
Swimming pool is great. Rooms are great. Okay - small point - tv remotes don't work that well
Beautiful building and setting Hotel was rather cold in the evening
gym facilities dining expensive
The staff were charming even though the Hall itself is a little worn around the edges. The food is terrible.
Great people. Excellent service. Walls were too thin and as there was a wedding on we didn't sleep much!
Very friendly relaxed atmosphere not just a number the rate is important for business travellers staying one or two nights
Great staff, good food and excellent historical environemnt Rooms were a little small and water temperature was too cold
The rooms (we booked 2) were lovely. The staff were very friendly with good advice about the local area and the breakfast was great and plentiful. The area was lovely and it was so peaceful and quiet you didn't feel like others were staying. The pub nearby was nice as well.
Excellent value, very nice room and good breakfast. None
The rooms were so lovely. Also on arrival we were made so welcome and informed of all facilities.
My friend and i enjoyed our stay at the hotel - it was clean and warm and the barn conversion added an extra special element to our stay. It definately served our purpose and we will be staying here again later in December 2010. The home cooked breakfast in the morning was great too and set us both up for the day. Thank you!
A fantastic hotel in a very quiet location. Could not find any faults
A warm, clean room. Excelent breakfast. Polite staff/owners. Internet had failed on the night I stayed. Mobile phone coverage is bad. (Neither of these were the fault of the hotel)
Early check in was really good.
Clean modern facilities in good order The heating struggled to cope on what was admittedly the coldest night of the year, particularly the unheated en-suite and corridors.
clean, comfotable, good location and good breakfast and value for money.
Convennient for where I wanted to go
Comfortable room at a reasonable price. Whilst the breakfast food could have been improved, more time should be given for guests to eat cereal before the cooked breakfast arrives.
Helpful staff and friendly attitude, simple but functional room and accessories. Luckily I had a print out of my reservation as the manageress had no record of us, which may be the reason that the room we were given was not fresh and the bed linen was stained and dirty.
Even though the shell is still def a Travel Lodge and a bit tired in places if the theme of the rooms were just one style would look a little less confused.
Friendliness/helpfulness of staff. smell!, leaking toilet.
Everything was satisfactory and the restaurant next door was excellent.
location room very basic and comfort level does not compare to Travelodge or Premiertravelinn.
Value for money. OK for business people on budget, as too close to highway. All services straight-forward, no hassle. Breakfast in restaurant next door not acceptable, expenive and bad.
On my arrival the receptionist was very friendly and very kindly allowed me to book in earlier than normal. the room was clean and fresh. Nothing bad I can think of.
All the staff have a great sense of humour .. It was located in the centre of Kettering which is what we wanted I felt that the rooms would benifit if the management stayed a night in them to find out what needed doing. l understand that it has only just been taken over so this may happen.
the service was great and the breakfast excellent the newly refurbished room we stayed in could have been finished off a little better but it was more than adequate
Enjoyed my stay and the staff are all well trained and looked after the guests to a high standard thankyou all very much
excellent breakfast very basic accomodation, no shower, basic in room tv, with dubious wiring and insecure wall mount
Poor room, no kettle, no hot water during entire stay, situated opposite banging door for entire stay. Apparrently has een recently refurbished, unfortunately, service and facilities has got worse.
it was quiet and comfortable the was no pressure for the shower for a sufficent shower
Very quiet room. Bed comfortable. Excellent breakfast Some aspects of the refurbishment meant that parts of the room/bathroom were unfinished. However these are minor points and did not spoil our stay.
relaxed atmosphere and a very good breakfast the rooms could do with an upgrade to the decor otherwise no complaint
The staff were helpful. The breakfast is excellent The main bar was closed. The hotel is very shabby
Unable to control temperature in room
The staff were very friendly and helpful. The breakfast was very good value for money and delicious. An early check in was made available and there was a very welcoming feeling about the hotel in general My only criticism would be that there was no where to hang the shower as such. There was also no shower curtain.
the hotel was stylish and the rooms were very reasonable. i would happily stay here again the bathroom could do with updating but served its purpose
Covenient location in centre of Rothwell Drafty window (what a waste of energy). No control valve on radiator. Light over sink not working. No proper vat receipt - just a compliment slip: only got a vat no. After asking and a delay
Relative convenience of location. Friendliness of staff Currently undergoing refurbishment to bedrooms. However, both rooms booked were clean and tidy. Noise from bar/outside area.
Homely, friendly atmosphere with a great breakfast thrown in. Rather limited choice of television and a little noisy on Saturday night from band in bar
The location (in town centre) Too noisy (external from street) - no double glazing plus too cold couldn't get heatin g to work
The staff are good people- working hard and pleasant...it's just the 'set- up' of the place is wrong as a hotel. The layout of the place does not make for any 'quiet'..main rooms over the bar/disco etc.Our room was inadequate/nothing fitted in well...noisy window fittings and bed too soft etc etc.We left on am of 4 th day as dissatisfied greatly.also when there..no option for meal in evening.
Comfort of room
The room was very nice & clean No heating in the room & was -5 outside
the staff were very friendly and helpful,nothing was too much trouble.