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The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
Comfortable bed. Left earlier than planned and did not receive a refund.
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
Free no-fuss wifi
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
Great comfortable facility with friendly staff at very reasonable prices. Loved everything!
Didn't give me back my deposit! Rude people, poor service, no one answers the phone and room service is a joke
Clean room. No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.
Staff was very friendly and helpful. Loved everything
Nothing Couldnt make my reservation due to a family emergency. The hotel wouldn't refund me my room. I will never stay at ANY Hilt on hotel EVER AGAIN.
One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.
The cookie. Not having a do not disturb sign. I would have liked to sleep in.
The cookie They gave me a dirty room to start and then were rude about it
The room was nice. The food was EXCELLENT! Overall, I had a wonderful stay. Though I know they cannot do anything about it, I didn't like the channel selections available on the TV.
The room was excellent and it was a quiet location. The breakfast was great!
The check in area was hard to locate. You had to go in and walk down long hallway to find it. It just was not inviting!!
Hotel room was comfortable and clean. Had refridgerator and microwave as standard accomodations which was nice. Also, nice restaurants within one mile. Not close to airport.
Room was quiet and hotel was very clean. Paid extra for the breakfast, and glad we did. Fresh and made-to-order. Front desk clerk was warm and friendly. Will stay here again.
Clean hotel, conveniently located I had a leak in my ceiling. I had to ask for a room change.
Great customer service elegant rooms awesome price
The restaurant was great! Everything about this place is modern and upscale. Great atmosphere for all ages. Will be staying several more times. The only thing that we had experienced here was that the night we stayed was during a wedding. There was several people that were super drunk and one person passed out right beside the check in counter. Figured that they could do something about that but no one seemed to care up front.
The rain shower head The concrete floor was cold, not enough rugs in room. Shower floor very slippery.
I thought the design was kinda cool new exercise eguipment was nice. Wifi speed was fairly good but I am spoiled to my 200 meg at home Beds and floor were dirty No breakfast not even continental Electrical plugs were too hard to get to
Total room cost of around $65 was a great deal....probably due to a little construction in the lobby.
quiet, beds were very comfortable Very big. Long walk to the elevators
It was quiet and relaxing. I didn't like the long walk to my room as I was exhausted.
Most of the hotels I stay in for work have contenatal breakfast bar. Coffee in the rooms was not that good
Location was great.
We were only in town for one night. The room was spacious and the beds were so comfortable. The staff was very friendly and helpful. We would stay here again for sure.
We like staying at this hotel because of its central location to the places we visit when we're in town.
Friendly staff. Hotel and room cleanliness. Quiet and comfortable. Convenient pantry for snacks and needed personal items. Very nice breakfast.
Room size and cleanliness was good. I felt comfortable and e staff was very pleasant. Due to home repairs I have been hotel hopping for a couple weeks. The other Hiltons offered 2 complimentary bottles of water and a chocolate bar. This location had me pay for the 1 bottle of water. None was in my room. I am a Hilton Honors member.
the location is perfect for going to Southwestern Medical Center on Waterview Parkway there is nothing nearby to eat, within walking distance, and the breakfast at the hotel is not free
Very nice. Layout good. Clean room.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Clean rooms, nice staff. Had to pay for breakfast but very good
location, room was clean, 2 tvs in room, staff was very nice no
Room was clean. Pillows and Bed.
the Location was good. my wife wanted a rom with a bathtub. we were told that there were only tubs on the first floor. we were not offered to move. Also the room was extreamly hot. the thermostate in the room was complicated and there were no instructions. we had to call the w
The customer service was amazing and the staff was very attentive. n/a
Clean and comfortable, and a huge room/suite. I was not on an extended stay, but when I am, this is the type of room I want! The kitchen was fully stocked; I definitely could have cooked all my meals. Staff was friendly, breakfast was great (omelettes cooked to order, plus buffet), buildings were locked, and the location is right on the highway, which is convenient. No problems!
The internet was super slow. Very frustrating.
Very new, modern/Asian decor, alas--NO bathtub and no place to put two suitcases. One of the smallest suites I've ever stayed in.Deluxe glass shower leaked all over the floor! Thin walls with lots of hallway and traffic noises. The wall A/C rattled, so couldn't use fan to muffle hotel noise. Glass sliding doors on bathroom assured that my spouse was awakened by the light when I got up at night. Pluses--Wonderful breakfast and very helpful staff, including housekeeping, front desk and breakfast staffing. SQUEAKY CLEAN!! Hotel is on a very lonely stretch of the George Bush freeway, and really not very close to University of Texas Dallas, as we had been told.
ROOMY, CLEAN, WELL DESIGNED, GREAT MATTRESSES, WELL APPOINTED. N/A/
It was decorated nice. Not aware of the incidental fee that is still not in my account and I checked out Sunday and today is Tuesday.
The hotel rooms were very spacious. The beds were comfortable in the linens were above average. The room was tastefully decorated and very user-friendly.
This guest did not leave comments about this hotel.
The staff were very friendly great place to stay
This guest did not leave comments about this hotel.
The hotel is very nice and the breakfast very good.
The decor, location, size of room, friendly and professional staff, pool/hot tub (though small, this was necessary), breakfast nicer than most -fridge controls didn't work (it was cold, but no freezer, and the quick cool function did not work)-there was a broken door that drew blood on my foot, but they are getting it fixed.-power doesn't work w/o key--others were out, no power for me
Huge room, very functional, comfortable beds, modern decor, excellent breakfast selection, superior customer service, pool/hot tub Room had strong odor-possibly overuse of cleaning chemicals?
Clean and comfy. Staff was friendly.
Painless and quick registration, excellent staff, beautiful room.
Not much to like Adult advertisements on TV if not switched over to a specific "area". The staff was very confused by my payment through hotels.com. Did not give me a good feeling that I would not be double charged for my stay. Would not answer direct questions about billing. The room was not what I would have expected from a Holiday Inn. The finish on the furniture was peeling off. The room was very dusty. The hallways were very dimly lit. I would not recommend this location to anyone.
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
Beds, shower breakfasts cleanliness
The room itself was excellent and you could easily see it was recently updated. The staff at check in was excellent. We were taking a mid-week trip and comparatively to other rooms in the Dallas/Addison area this room was cheaper than any of the others in the surrounding. The biggest issue we had was that after arriving at the room I went to the restroom and flushed the toilet....it flooded. So within about 15uminutes of being in the room for the night we were having to go down stairs to change rooms because of the issue with the toilet over-flowing. The staff was very apologetic and moved us across the hall to another room...I unlocked the door and the a/c unit was banging and thumping so loud my wife could hear it from the room across the hall. So again I went down stairs and had to change rooms. Again, the staff didn't give me any issues and changed the room without any questions. So as far as what the staff could do given the situation I couldn't have asked for much more. Still an aggravation that when all was said and done I ended up in 3 different rooms.
The area for other activities There was no glasses in the room. ..call the front desk..No glasses was ever deliver to the room..I call 2 times. There was no drinking glasses in the room
Rooms looked fresh & clean and beds were comfortable. Staff was friendly and helpful. Noticed mold on the shower curtain. Menu at the cafe in the lobby was somewhat overpriced.
Location Food wasnt the greatest.
The clerk was extra friendly which makes you want to stay at the hotel. Price/location was perfect. Breakfast charge added but didn't see anything other than bistro that charges too.
Rooms were clean Staff was friendly and prompt Room linens and equipment seemed old We had breakfast included in our hotel package, all it was: a bagel and orange juice
Good on everytin All good
I loved the proximity to all the great shops restaurants, and bars!! Nothing
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
The layout of the room was very functional and spacious. Staff was helpful and breakfast was well-stocked. Lobby was clean and pleasant. Well-placed signs informed guests of the hotel quiet policy which we appreciated as several youth teams shared the hotel with us presenting a potential for rowdy activity which was successfully thwarted. The mattress pad and contour sheet were too stretched out to stay on the mattress thus we found ourselves struggling to keep a sheet between ourselves and the bare mattress. Not very sanitary. There were also some cleaning issues as the bathroom walls were dirty, not sure the bathroom floor was cleaned each day, and dust was building up in corners missed by the vacuum. An accumulation of details that disappointed.
The hotel manager (female) was outstanding! Friendly and fun to talk to. Loved the grits and oatmeal. Breakfast sandwiches (dry)
It was modern and clean. The breakfast hours were convenient. Tolls
Like every things and the staffs was great Does not have a microwave
The design and character of the hotel is amazing. The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.
Well priced Gym & Pool but no hot tub/ spa/ or sauna
Very cool area I loved it all
I'd recommend this to anyone
The bed was extremely comfortable, and the room had a very simplistic feel! Very modern! I kept being woken up by other guests yelling, screaming, and walls being bumped into. It was very difficult for me and the other guest in my room to sleep.
Very clean! Very nice! The food prices were a bit high but very convenient.
Room was nice and clean. My wife and I are in our 20s, and it felt like an adults party hotel. The bed was not very comfortable. The bathroom door was nothing more than a sliding mirror and did not close all the way.
Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service. The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.
A great place. The suite is comfortable and the bed is one of the best. The layout is superb.
Front desk staff were very welcoming and personable Beds too firm for my liking
I booked this stay on Kayak.com. We stayed 3 nights. My visit was a very pleasant one; the staff were very helpful and friendly, rooms were clean, and breakfast was nicely prepared. I even enjoyed the shampoo and conditioner! The hotel was easy to find, and in a very nice area. There are many places to shop and eat close by.
Everything was great! The elevators are extremely slow.
The location, the friendliness of the staff, the cleanliness, the ample breakfast as well as the size of each unit. The units were also cleaned very fast. We will surely come back again.
Good location, great free breakfast. Kitchen was nice Facilities look worn, needs new carpet. AC was barely adequate, wouldn't handle the cooling if you come and go much. The fold out bed was not comfortable at all.
I booked this hotel because of it's great location. It was close to shopping, we went to North Park but Galleria is closer, and great food. There was plenty of room in our two bedroom suite for my daughter, her two friends and another adult. It was very quiet and we would stay again. There was construction going on which limited parking. It was raining and the sidewalk flooded so we had to walk up stairs to avoid where it had flooded.
I loved the room. Spacious. Separate living and sleeping areas. I didn't know I was going to have a kitchen! The place made me feel like I was at home and the staff made me feel like a king. I was at a conference at a nearby hotel where I would have paid more and gotten less. I will definitely return!