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Woke up the next morning only to find myself bitten by bed bugs all over my body. What's even worse was that I got double beds and both were infested. So watch out!
Location and price The workers didn't help me load or unload my luggage and I had a toddler all by myself they just stood and watched. They didn't do anything when the room next to us had their tv up externally loud till 2am! They didn't clean room until 2/3pm which is when I was getting back to the hotel after working all day.
Funky cleaning smell in the casino. Was allergic to it.
Good choice of food. Decent sized rooms. Pool was constantly closed for "cleaning." Gym was closed.
Atmosphere was great! Restaurants were plentiful. Staff was very friendly. Nice getaway! Asked for a room with a nice view. Got a view of the parking lot and trash dumpster. Bathrooms were small and mildew in the shower The band both nights were average at best.
I had accidentally booked the room for a week later than when we arrived. The frimt desk clerk helped fix that and informed me how to cancel the other one. The room was nice and the staff were very helpful. The only bad part of the whole trip would be the loss at the casino. Not very lose slots When we opened the curtains for the window there was popcorn on the floor.
No hot water
Not a thing
Good location. Familiarity with the area. Indoor pool too small...but that's understandable.
Pool had no no water. Shower had no hot water.
The location was awesome to the Blue Dome district. We waited in line for about 20 minutes while three staff ran back and forth to the back room fetching copies of receipts. What a horribly inefficient way to run a front desk. Actually, it's not a front desk. It's 3 kiosks- no wonder there isn't a printer for the staff to use. Trying to look hip and cool with 3 kiosks at the expense of making your guests late is a poor move. At 3:15 the staff said our room wasn't ready ( check in was for 3pm) and they would call us when it was clean. We waited until 4:30 pm in the bar and still no call. I got back in the kiosk line and 11 people ahead of me received their room keys. When it was finally my turn- all the attendant said was " We were suppose to call you." On top of that, he forgot to give us the key to get out of the parking garage and we had to get out of our car after trying to get out with our room key and go back inside to the kiosk to get an exit key out of the garage. Never stay there again. No apologies from anyone. So ridiculous.
Convenient location for business and entertainment; comfortable bed; consistently friendly, helpful, welcoming staff; great food and drinks at the Daily Grill. Staff seems to have lost ability to clean and inspect rooms: found debris from previous guests on floor, long hair smeared on shower walls, old washcloth on floor under bathroom vanity. Not a one-time occurrence, either.
Location and the staff Poor choice of food at the hotel's restaurant
what I liked- the inside was very nice. Beds were comfortable and the rooms had a great set up. Location was great and the curtains made the room extremely dark when closed Didn't like - the staff wasn't as professional as they could be. The pool wasn't as nice as the pictures and was cold. the outside of the building is not attractive but the inside makes up for it.
The staff were very helpful and friendly. Everything was very clean and we had a very enjoyable time here. We even decided to stay an extra night! Overall, this is very nice hotel and we're already planning to stay here next year. One of the staff members didn't listen when I checked in and charged something to my card that I needed to pay for in cash when we checked out. But this did not ruin our experience.
location reserved king bed, received two twins. no microwave as advertised. not very happy.
Room was great with a nice view. Very clean and service was excellent. Heater made a loud clicking sound every time it turned on which was annoying.
Great location, clean and comfortable rooms.
Close proximity to shopping any location to meet our needs. Plumbing was less than ideal but functional and lighting receptacles not in working order
Full side bed instead of Queen side, no microwave, no fridge inconvenience fir family stay
The best bwd away from home I've ever slept in. The room was nicely appointed and clean. The staff was friendly and more thatn accommodating. Food and beverage prices at the in house restaurant were steep for what was offered. We chose to eat put at the many area restaurants for the variety and economy.
The room was great . However we come in late and went to bed and the mattress was terrible. I complained about it but the hotel was full . The manager checked it out and was in agreement and said there would be no charge for the room so please reply and credit card for refund
Very friendly staff, rooms clean and good location. A little loud the weekend I was in
A nice relaxing stay Bartender was away from the bar more than present. Bar wasn't busy so we couldn't understand why she left guests standing around waiting.
Clean and nice staff. The common areas of the hotel are very nice and luxurious Beds are small and uncomfortable. For the price was hoping for two queen beds not two double beds. In addition there was someone smoking in a room near ours and it smelled very bad. Lastly the curtains don't close and we were on the side with the night spotlights and neon lights. Made our room very bright and hard to sleep
The location of my room. Bad view. Ac and other equipment on the roof
Beds very hard. Requested. King and got two doubles
Quick check in and staff was very friendly. Across from vending machine.
Easy to get to from airport and major roads. Quiet. Good bed with lots of pillows. Food close by. Only negative is the room was so dark/low watt lightbulbs I had to use my iPhone flashlight to read the tv channels and thermostat. Agree w previous reviewer about dark dated decor.
Our room was very clean and large. The staff was very accommodating. We booked last minute so stayed a little farther out from our destination in Tulsa, but it was worth the drive. A lot of good places to eat and shop nearby! We paid and extra $15 for an additional person.
Location was easy to find. Hotel more dated than I felt was represented. Although a non-smoking facility, the hallways smelled like smoke. The carpet in room had huge stain. The toilet lid was sitting on bathroom counter.
I liked the price. Was a good value for the price. The breakfast left a little to be desired. They had a decent selection of food items, however, the eggs, sausage and waffles were low quality.
Staff was very friendly. Unfortunately, there is an odor throughout the hotel. If you can ognore the smell, its good for the price.
This guest did not leave comments about this hotel.
It was clean, I liked the dispensers in the shower, great location The room smelled like cigarettes
Everyone there was very friendly and the rooms were great. We would stay there again. Also the breakfast was excellent.
Hotel was nice and clean Could not lock on to wireless internet access Bed was very had and uncomfortable
Near highway Bad odor. Smelled like body odor throughout facility.
The room was nice and updated. The cleaning staff were amazing in person. The breakfast buffet and lobby were also welcoming. The bed. It was horrible. It was so hard that it didn't give when we sat on it. The bed was so uncomfortable that even though we couldn't cancel our reservations, we chose to leave the hotel and go somewhere else with a good bed.
People where very nice and made our stay very enjoyable.
Convenient location to destinatiin No elevator. Business center smelled bad. No ventilation.
Very comfortable beds, clean and nice. Card key on outer door was intermittent.
Beds were comfortable Breakfast was good People were nice No humidity control in our room. Much of the room was damp to the touch. Not unbearable just icky.
The room was fine and the facility was clean The manager thought it was a good idea to have himself and the cable man in my room for the last two hours of our stay before checkout. That meant we couldn't shower before we left or enjoy the final two hours that we paid for.
We were so very grateful to the desk clerk who took time to help us was when she was busy. I have never been in a hotel room that had so many electrical outlets for recharging all our devises. In addition to many wall outlets, most of the table lamps were fitted with recharging plugs. The bed was unusually comfortable. I usually regard a hotel's immense pile of decorator pillows as "unsleepable," but these were great.
The location was great for what we needed. The girl at the front desk was great. Great view from the roof. The window ledges were filthy. The windows did not open. There was an air vent out in the hall blowing horrible smelling air right on the room door so we got a face full every time we entered or left the room.
From the moment my car door was opened there was nothing but friendly informative staff and amazing service. Very unique Art Deco atmosphere with all modern conveniences. Excellent bar and restaurant. Must stay while in Tulsa.
foyer, room ( when we finally got to it), boutique feel :) charming The service was terrible. Upon arriving- the front desk told me they no longer had the king room with pullout couch that i booked available. "They "gave" it to someone else?"- I asked her. She confirmed thsat my prebooked room was not available and She blamed this on "third party" booking issues sometimes. She then offered me a lesser "double beds room" OR going down to a sister hotel- but would not even offer the $40 less rate to me for to rearrange, go get the car and travel down to the sister hotel.?! My elderly mother had to wait for 30 minutes while I discussed how this could have happened with the Front Desk Staff woman. To no avail- she said my choices were-1. you will just have to take the double bed or 2. go to the other hotel. so we chose the double bed room due to it being 38 degrees outside and the hassle for my mom. I told her i was going to put this ridiculous experience on social media. Then when we got to the double bed room ( that I did not book) because we were too tired to go to another hotel, miraculously, the Staff woman called and said- "oh- I have found a King room for you with a pull out". So we gathered our stuff with my elderly mom and moved. All this took an hour of calls and discussion with the front desk who had insisted that they did not have my king room with a pull out couch available any longer in the first place "so sorry maam, but this sometimes happens with third party bookings". It was a mess and we will not recommend this hotel to anyone due to the ridiculous poor service. although it was a delightfully decorated hotel. I was very surprised at giving my booked room to another, then not even offering for a voucher for later and suggesting i take my elderly mom, our luggage and get the car pulled around and travel to another hotel with a lesser rate but not offering to refund me the difference for the lesser rate. Secondly, insisting there was no more King room with pull out available as I had booked, and then once I explained that I was going to share this on trip advisor- miraculously, they found a room available like i had booked in the first place. So, did the Front Desk Staff woman lie to me as well? It sure seems that way. It was cold, I had my elderly mom with me so we could see the Christmas lights in Tulsa and spend time with my college age daughter, and this experience at 9 pm gave both of us a headache.
Historical 1925 luxury hotel with contemporary flair. 2009 upgraded and remodeled. Comfortable in every way. No parking garage or lot available for those who don't use the valet parking. We were able to obtain street parking rather close and it was not a problem for us.
great place, restaurant is good, wonderful sttaff
It's a beautiful building with a central location easy to find. Parking was never an issue! Cleaning lady needs to leave soap!
Beds was comfortable. Room was filthy, there was a big sticky spot on the carpet at the foot of the bed that you had to walk through every time you moved in the room. No tv remote.
Everything was great, nice hotel, great value for the price, very helpful, we're allowed to check-in hours early, helped a lot. Pillows are horrible. All feather down and hard. Bring your own, glad I did.
Delicious cookies and nice pool for the kids!
great location good food, staff, amenities Needs some updating. Hallways a little shabby. Need new paint. Some mold in bathroom. Pool area, sauna, really need to be cleaned
The front desk staff was very nice to work with. She was very happy to have us in the property. Our room was clean. The beds were comfortable. Would definitely stay here again. The location was central to most of Tulsa because it was close to I-44. They gave all of us a warm cookie and a cold bottle of water when we checked in. The in room coffee was even delicious. I didn't count off for this, but I would have liked to have a refrigerator and a microwave in the room.
Property was well maintained Only had double beds, me an my wife had to sleep separate
Staff was great and room was very nice. Stayed on the 14th floor and the view was great. Just a very nice hotel. Breakfast was not complimentary.
Clean and updated $10 parking didn't know about it until arrival and the $50 additional fee that was charged which was to go toward possible fees. Would have liked to know about it prior to booking.
The room and its view
Hotel was as advertised, and location was convenient for our purposes. There was some kind of youth Soccer event happening close by with either most (dozens & dozens of kids) or many of them staying at this location, because a of this their were multiple groups of kids running up and down the hallways, partying and/or running in and out of their rooms. The elevators were also always constantly busy and overcrowded because of the kids, with very long waits going up and down (17 floors?), and even forcing us at times to use the service elevators and stairs. I would have complained to the hotel mang. about this, but because of the size of the event and number of people involved I got the impression it wouldn't have made much of a difference. In the end we just stayed away from our rooms as long as possible, during our brief two night stay.
The view I had on the 17th floor and great pillows! Room service breakfast wasn't great.
I went there to get away with my wife and got the honeymoon package, the hotel was amazing and met all the needs that I asked for, even bringing us napkins when we asked.
The Ambassador,a true boutique facility, is the nicest hotel in Tulsa bar none. It's convenient downtown location make it readily accessible to various highways. The desk staff are most helpful and checking in and out were a breeze. For a hotel of his quality, my only criticism would be there is no bellman always in the lobby for bag (but may be requested), which I suppose is more because of the hotel's smaller size than any real service deficiency. When I did request a bellman, he was prompt and very courteous. The rooms are wonderful and well appointed. Mine this trip had a large, flat panel television. Everything is spotlessly clean and very well maintained. The Ambassador's Chalkboard Restaurant is very well known with an excellent reputation and menu. As always, the food was sublime and service impeccable. Truly, I cannot say enough good things about this marvelous and historic hotel! Stay and you won't be disappointed.
Ed & I came to Tulsa to celebrate his birthday, the wine was chilling upon our arrival. We ordered room service for dinner, the meal was superb and the silverware and china were beautiful, as were the accommodations. We hope to be back soon.
Customer service was prolly the best thing Cleanliness
Fantastic beds with comfortable linens, large clean room, friendly staff, good price. Nothing. It was a great stay
The carpet in the room was nice Furniture was old and scratched up. No air conditioning in the hallway. The juice machine dumped trash into my juice. The toilet ran and the air conditioner made a funny noise. We had booked 3 nights but it was so bad we checked out after the first night.
Room was nice
The room layout. the entire building is very dated the outdoor surroundings are dated as well the place looks like it requires a lot of renovations and cleaning up
The staff the parking the shuttle and the shuttle driver, Anthony-excellent! The staff, seemed understaffed. at times very helpful, other times, just soso. No café or restaurant.
It's a hip atmosphere and it was literally next door to the Cox business center which is the reason we were in Tulsa. The bed was very comfortable and the pillows were perfect. The bliss products are much better than the usual cheap soaps most hotels use. The swimming pool was tiny and no hot tub. Finding the a parking was a bit strange but normal for downtown hotel. Sliding bathroom door had a cool look but was very heavy to open and close, they should probably find a way to make it slide easier, there was a grunt every time it opened or closed. The shower could have been bigger and might work better with a way to contain the water since its flush with the floor. The shower head was situated so that it would always point at the shower curtain and put you in one half of the shower or the other limiting your space.
Great looking modern hotel for the price. Friendly staff well appointed rooms, and a very cool bar.
I like the that aloft knows there is a need for being "current" with updated styles; however, many times I noticed disrepair. The bar and pool are great! I wish there had been milk available for the coffee in the lobby. I would prefer that there would be something of a Continental breakfast available, even if it's just fruit and yogurt.
The deco was so funk a delic. But with that I understand you have to maintain a level of rarity. That way the place can be preserved. Some amenities were just wild. Having to pay to park was a bit of a slice to the throat. I'm staying at your hotel... That offers parking for the people employed there. Why not just offer free parking for hotel guests. It really wasn't a big deal. The fact of it is... It was a Monday! I can see on high volume days. And it's not like there was anyone there to park the car.... The hotel needs a heartbeat.
Hotel was great. The staff was friendly, rooms were large and clean. The location is less than ideal. There is a lot of construction in the area, making the parking lot a difficult find. Also didn't care for the $10 fee to park.
Everything was very clean and accessible. Luxurious without the bulky price to match. Friendly staff. Close to fun downtown spots. Will definitely stay again!
Great location In Tulsa and Marriott service was very reliable. Hotel is really starting to show its age. Did not think that the air conditioner is working as well as it should and room felt a little rundown.
I loved at the pool with on the third floor which is where my room was... It was also open 24 hours to my best friend and I got to go for a swim at 3 a.m. and act silly like we were dolphins and giggle like we were kids! no free breakfast which was a real bummer because I could not afford $16 for breakfast. also no smoking rooms available
After the welcome greeting and the smile, everything else that followed went downhill. There was no disclosure on the amount being held on my debit card and what they comprise. There was an offer to send 4 bottled waters in my room that never happened. The free breakfast was not disclosed. Worse, when I inquired about the free breakfast, I was told there wasn't any and that it would cost me $17. The following day, a member of my team double checked the information and it was found out that we were in fact entitled to free breakfast. Mistakes happen but there was not even an apology provided.
I like the amenities the hotel offered and it was quit appealing to the eye as well. I came to relax with my husband after a long work week. We spent all week around a lot of noisy and rambunctious kids, so we were hoping to escape that. This wasn't the case, unfortunately. I was very excited to see that the pool/hot tub were open 24 hours, I arrived at the pool around 12am. I had a lot of problems with my key card and my husband had to run back to the front desk to get it fixed 3 times, leaving me to stand there in the hallway and wait. Once we finally got into the pool area there was a lady there with her very hyper and loud 3 year old who was jumping from the pool to the hot tub. I stood there and waited to get in the hot tub hoping she would get the hint that her child was making it impossible to even get in without being splashed. I decided to just get in anyways and she proceeded to let her child just back and forth and even let her mall my husband and I. Later in our room we found that the food and drink we had put in the fridge hadn't even been kept cold. The refrigerator was totally hot! To top it all off I had jewelry (a white gold bracelet with blue footprint links) stolen wile I was there and the staff was less than eager to help me track it down. I will definitely never stay at this hotel again and I don't suggest it unless your trip is entirely centered around family. This is not a romantic/adult getaway at all, despite the spa and high end appearances and amenities.