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Seems strange to me, that breakfast isn't included in room rate. Also there is no mini-bar in the room.
Sam the waiter in the restaurant was (and has always been) an absolute credit to this hotel - he is attentive, courteous and should be rewarded in some way for his excellent work - other guest at check-out commented on this to the staff at reception also. The fact that the rate was not right on checking in and they had problems finding second reservation - also a bottle of wine was put on our room and service charged even though we did not have it (the slip was not signed for anyway) but this was taken off again when questioned.
Nice room, plenty of space. Great bed Food is very average in restaurant. Room service menu is tastier with more choice.
Very clean and staff very friendly, food very good.
We were very surprised with how good the hotel was. We had a very pleasant stay and would certainly stay again if we need a hotel in the area. All stay extremely good. Nothing
Good hotel, nice rooms, Breakfast was disappointing. Wifi doesnt exist in rooms, wired internet is £7 an hour what a complete rip off
Breakfast good value None
The Hotel was very clean. Loved the big bed in our room. The food and drink prices at the hotel were some of the best we've seen. Unable to find an bad points with this hotel
The bed was extremely comfortable and the extensive breakfast was included in the booking 3pm seems quite late to check in, but we were able to check in an hour earlier
Very polite staff. Late checkout as an easy option. Problem with the original room allocation (mattress was in need of repair) which was resolved very quickly and we were allocated a new room. No fridge in the room. Aircon was a little noisy. Allocated a room which was not fit for our stay (although rectified quickly on request). The bar area was very warm (no aircon)
Proximity to airport was very useful and check out as well as car collection service were both good The carpet in room and corridor were not as clean as they could have been. Check-in was very slow!
I had only one night at the Radisson Blu but it was great. Dinner at the Italian restaurant was memorable - unusual, creative dishes. My room was, for me, very spacious and luxurious. The breakfast buffet was outstanding and had a wonderful assortment including fresh fruit salad, which is a rarity indeed. I had time to use the heated swimming pool.and enjoyed it very much. Then a quick but tasty lunch in the bar before departure. All the staff were excellent - friendly and helpful. I especially appreciated a late check out as well as a concierge facility that allowed me to leave a large suitcase both at no additional charge. I didn't mind paying for the excellent facilities and service. Well worth it.
The location, a short walk from the airport terminal. Very convenient. The room, the quiet. The staff was very helpful. The swimming pool closing at 07.30 PM. also, the hotel was a bit pricey.
Easy access to the airport... Price.
The hotel is new and very clean and has all the necessary facilities for a pleasant stay. There was no family room and so I had to take two rooms with a connecting door for a family of four.
the location as it serves the airport very well. The rooms are comfortable and the staff very helpful. The cost of drinks and meals. I with many others leave the hotel and eat and socialise in the airport. If the food and drink bill was less then people would be more likely to stay and eat on the premises. I even know people who avoid the hotel because of the cost
The minibar was stocked
Reasonably sized room. Comfortable bed. Clean with one noteable exception. Airport accessible via covered walkway - 2 or 3 minutes at most. Broken glass on bathroom floor. Food and drinks a little pricey. Compulsory service charge for waiter service in main bar area.
The hotel's position close to the airport terminal.The comfortable room. One of the eating places ('Paella' or the like) was advertised in the room and in the lifts, but was closed "for the season".
Spacious room and comfortable bed. Walking distance from the airport.
Friendly staff, clean room, just next to terminal building (2 min walk), quick check-in and check-out.
The room was great. Mattress was super comfortable. Location was also great as we were staying because of a layover. Breakfast buffet was also the best I have ever had. Food prices at restaurant were a little pricey for what was offered. Room smelled a little of smoke. Suggestion: perhaps offer complimentary water bottles in rooms?
nice facilities, room on good condition, staff are very helpful there should be wireless connection available inside the room, so that we dont't have to come down at the lobby for longer period (very cold)
The room was great, very confortable and tidy. Breakfast could've had more variety.
relative close location to STN n.a.
Bed comfortable Room far too warm when i arrived and in order to cool down the airconditioning had to be left on all night and it was noisy therefore could not sleep.
It was convenient The check-in clerk was surly and offhand, and was ignorant. She also vaguely pointed in the wrong direction for the elevator/lift. A later desk clerk who entered my Priority Club number was very helpful.
The hotel is very near to Stansted airport. There is a hotel shuttle at the airport. After 13 hours of long flight and reached UK at 8pm, it is very convenient to stay at the nearest hotel as it is only 5 minutes from the airport with comfortable and clean room.
everything I would like somebody to speak other languages. spanish for exemple
Surprised that they did not offer early morning breakfast pack in the room especailly as they are at an airport. Cheaper hotels do. Also what happened to the travel bag hooks at reception?
bar staff - really caring and giving a chocolate bar to our baby girl whihc was a nice gesture the food served in thehotel restaurant - the dinner - the food was cold and a siz e of portion misearble
Pretty good value for the price, the hotel is very clean and quiet, the location for connecting flights is perfect, the transfer to the airport is well-organized. The price for the transfer was quite high
The golf course was great and the staff was very nice to a fault.
The location was fabulous, food extremely good, and the rooms were very clean and comfortable. Not only an excellent hotel for a leisure break but also ideal for business meetings / conferences.
grounds, bed hoover left in hallway all day and night from cleaner. spider web in the shower ceiling and in the hallways
Gorgeous surroundings, friendly staff only stayed for one night but was a lovely relaxing break from the real world! Window slightly broken, cold air coming in
The grounds surrounding the hotel were lovely. The hotel was very cold. ladies were wearing partners jackets to keep warm over their party dresses. The bar staff were not very helpful. We had to wait over 20 minutes for someone to come and take our order for drinks.
Very good, friendly staff, great food, if you upgrade make sure you go the whole way and go 4 poster bed suite!
The setting. The good size of my room. The excellent attitude of reception staff. The pool which was of a wonderfully clean and kempt standard. There wwere no hot drink facilities in my room! unbelievable for an allegedly five star and pricey hotel.
Afternoon tea in the library was a sheer delight. Ambience was that of the English country house this once was; nothing was fake, from the decor to the friendly welcome of the staff. Breakfast was expensive but no more so than many lesser hotels we have stayed in. There were not any bad points. I was born to lead the five star lifestyle - in my dreams, but just for for a little while I was there
Every member of staff we met greeted us with a smile! The manor house was warm and welcoming, nice relaxed atmosphere in Oakes grill restaurant, and good food. The bathroom was poor for a 'prestige' manor house room. In need of refurbishment, and get rid of the plastic curtain that stuck to you in the narrow bath/shower - far from luxury.
Express check in was easy. Room was very clean, loved the extra pillows and helpful sleeping tips. Perfect for short stay. Also loved the shampoo installed in bathroom so I didn't have to unpack my stuff! Bathroom was a little like a hospital but that's also to say it was very clean, not really a problem. Also dialed down to reception and didn't get an answer, at 1am, but note says 24 hour reception.
Clean and comfortable There was an issue with the hot water but this was dealt with very quickly by maintenance. Bathroom was a touch out of date.
Great personality Rooms reminded me of a 'Hall of Residence' but were clean & functional. The hotel bar was in complete darkness and locked up at 11pm
The location and grounds were superb. Having breakfast overlooking the pond was very pleasant. Staff very friendly. There were 2 bars but both were being used by 2 different wedding parties. No opportunity for drink in the bar.Had to walk across courtyard to rooms from reception- not good in sub zero temperatures.
The architecture and beautiful grounds No
The hotel is lovely Staff were not so good. We left a phone in the bar and one of our associates handed it to the barman when we eventually got it back the sim card and battery was missing, the hotel manager would not call the staff in question that had the phone to come back to the hotel so we called the police. Another lady in our group her handbag went missing again the police were called half an hour later the bag turned up by a member of staff. When the tables were being cleared a camera went missing, that never turned up, again reported to the police.
Breakfast was very good and staff friendly. standard room small. There were 2 weddings on the day and night we stayed so was unable to access the bars or eat there.
we weren't told anything about breakfast times so their for missed out the following morning. The room was booked a superior double room but could see what made it this, bed was a bit uncomfortably but ok. The bath room was very modern with one small down side the size of the sink. it was barrly deep enough to have a proper wash.,
Qietness Rooms need modernising
The food in the bar area was excellent as was the inclusive breakfast. The grounds of the hotel are mahnificent The rooms are fairly small, but this does not detract from the experience
Facilities, good breakfast Room was very small (single room). Lack of TV channels (5 only).
This is my third stay at this hotel. Front desk staff were very helpful. Attended an evening function at the hotel which was handled very professionally.
the bed and shower is amazing. the pool steam and sauna is brill to, the staff are very friendly and happy to help the resturant food is overpriced for what quality the food that they served. wouldnt recomend eating in the resturant other then for breakfast
clean and spacious nothing
Convenient location, very pleasant staff nice swimming pool. Breakfast, very mediocre.
Very resonable price, good food served in the restaurant, the hotel clean and comfortable with friendly staff
Good room very clean & well equipped with nice decor Luke warm breakfast food, no chef when cooked eggs required as per menu suggestion, long wait until he appeared, no spare knives available without request again a delay in staff appearance no marmelade, a normal breakfast requirement in England
Room was comfortable and pleasant, we had a choice of locations in the hotel also so were able to choose a suitable room with our young son. The staff were friendly and helpful, especially reception. Our needs were seen to, ie an extra sheet for our son's travel cot. Breakfast was good and pool facilities pleasant. We did not have a cot in the room and this was listed on the booking summary at time of booking. We had our own so not a problem. The menu card in our room was completed by a previous guest and nuts from the bar were in a bowl that had been used for olives for another guest and not cleaned properly. The oil from the olives was in the bottom of the bowl. These missing attention to detail was disappointing.
Staff attitude Room was a little basic, no tea/coffee making facilities and no minibar
No hot water in bathroom for 2 days. Unable to use jacuzzi Organised 2 wake up calls - one late, one never received
Leisure club was great, bar area great, staff great,bed great Mixed up room bookings - twice, check out very slow
Very professional, courteous staff, nothing was too much trouble. The food was excellent. The room was clean and comfortable, room service was very good. Wonderful location. There was no lift to our room - but on a positive note the staff were happy to carry our bags up and down the stairs.
The very relaxed atmosphere and the good service Bar prices are over priced even by central London standards where I live
Good location for Stansted and still quiet at night.
Very nice hotel for some one stay overnight in Stansted Airport area and want to have a sniff of the English Landlord era.A walk through the hotel and garden is already relaxing before having a drink in the comfortable bar. Helpfull staff . Taxi from Stansted 21 gbp
Comfortable room and dinner was good There is no lift to the 2nd floor (or certainly not that I was told about or directed to); the stair carpet between floors 1 and 2 is v worn; it was rather warm/stuffy in corridors; there is no quick route to car park, guests must walk out of the front and round the Hall to the back for the car park.
We liked the history of the hotel and the extreme confort of the hotel, it was a wonderful break feeling like we were in our own bubble for the weekend. We thought the wedding exhibition on in the morning made things a little hectic and the wedding guests in the restuarant also detracted from our relaxed morning.
The staff is very friendly, the food and accomodation is excellent and the surroundings are beautiful.
Too far away from anything
The bed in the room was of a very high class. It enabled us to sleep soundly for a refreshing start to the following day. Downs Hall is a period hotel with some astounding features. Visitors still require modern bathroom/shower facilities in their rooms. Downs Hall was lacking in this department.
Grounds and building are beautiful, very peaceful. The perfect weekend retreat. Some of the furnishings looked a little worn
We only stayed for one night. Left early in the morning! The bed was ok!
Good bed and linnen was probably the best feature of the hotel. The hotel is in need of deep renovation. Especially the bathroom was in a bad condition and only 2 star.
Near the Airport Had to pay for the shuttle bus to and from the airport, should be free service. Rooms not as nice as other Hilton hotels.
At four stars- you would hope for everything better. The rooms are out of date and unclean. Shabby with wprn down wood, very dusty air vents and bad beds
Checked in 2a.m. left 6a.m Very disappointed to get a room with two twin beds. To late in the night to argue. Price for the room was very hig versus accomidation.
The staff was amazing! Very accomidating to our every need!
very comfortable bed
Very friendly staff. Comfortable and clean room. Good price. Convenient for Stansted Airport.
Rooms - too small Breakfast - too expensive for the quality
The courteous, efficient, competent staff-- "service- oriented," how refreshing!! Very professional staff. Not a thing! Look forward to my next visit. Best place to stay for London Stansted!
The gym, the bar
no Sky Sports in room, infrequent transfers
Very quirky hotel, loved the kitchen/diner, my husband and 11 year old grandson loved the sportscars, None
Melvyn greeted me and spent time showing me around - it is fantastic!. We loved the 'diner' based on Ace Cafe - loved the details, great that we could help ourselves to breakfast - loved the flexibility - the fact we could bring our own food and cook. We loved looking around the cars. We will be back to try out another room and hire a car for the day. It was perfect! There is nothing we didn't like about our stay - we had the place to ourselves (which was perfect) but wondered how it might have worked out if it had been full.
Very warm welcome from Melvin, fantastic design in the rooms ans the kitchen. If you go in the vicinity, don't miss it! Be aware the Stansted airport is nearby. If you're looking for the perfect silence, it might be a problem
Splendid! Splendid! Splendid! This is the most fascinating place to stay at! If you love beautiful surroundings, comfort, extraordinary attention to detail in everything and fabulous cars then this is the place for you! Would my husband and I stay here again? Like a shot we would! Thank you Pit-Stop! Absolutely no complaints!
The generous size of the room. The theme/decor was fantastic. The justly proud, friendly and casual yet reassuring style of the management was welcoming. The self help, excellent choice and well presented food/style for breakfast was above expectations.The diner, (as well as our room), is stunning.
We liked everything at the Pit Stop. Good, off street parking. Very good hosts. Excellent accommodation and very good Breakfast food. The Pit Stop deserves to be included in anyone's holiday itinerary. It is more than a B&B and it is of a very high standard. The American DIner is wonderful and don't let the self service breakfast put you off from staying here Melvyn and Sindy have everything you need in their diner to feed hungry guests. Not only do you get to stay in luxury accommodation for a reasonable cost you also get to look around the beautiful cars stored there. The Pit Stop B&B is near enough London and next to Standsted Airport. Car enthusiasts should make sure to stay here and even if you do not have a passion for cars, like my w
Quirky ! Extremely well done! Lack of Digital TV (Free View) and Wireless broadband
Cleanliness and location Cold water supply seemed to be supplied by outdoor tank, the temprature being subject to whatever the weather at the time, as it was 30c the nice cool shower I was looking forward to after a very hot day was a little disapointing.
The staff were very welcoming. very clean and beautiful scenery. Felt very relaxed.
very comfortable, owners friendly and helpful. Family of 5 able to fit in one room which is very rare. Excellent idea for self service buffet breakfast especially when you have early flight. No except hard to find in the dark.
The attention to detail was impeccable. A lot of thought had gone into providing the "little things" that make a big difference.
Friendly welcome and the rich serve-your-self breakfast
Very comfortable, wonderful landlady, will certainly use again.
Very nice and clean room. Easy to find a place to eat. Located nearby Stansted Airport. No
very english style
loved the oldness of it all and inc village and friendliness of hosts no
Friendly welcome, including a pot of tea! Spotless accomodation, with thoughtfully decorated rooms. Delicious breakfast...just wish I could have tasted more of those home made jams and marmalades!! Would stay again!
Quiet,quaint village for being so close to Stansted airport. Wide range of eating and drinking establishments and shops all within walking distance of this homely and lovely hotel, wish we could have stayed longer than overnight.
Very friendly and comfortable. Home from Home. Excellent location in a typical English village with good pubs and restaurants very close to Stansted airport and the M11 - but very quiet
A delightful visit hosted by a wonderful couple with an opportunity to explore a small village north of london near Stansted Airport. easy train ride to Estate at Audley End & Cambridge.
Friendly and helpful owners, warm welcome with some very nice touches (including chocolate biscuits!) The guests lounge was clean and pleasant , but lacked a focus(i.e Tv ,real fire etc). Room rate seemed a little high for a guest house ,,,,albeit a top quality guest house.
warm welcome and friendliness of owners. v comfortable lounge and good selection of magazines. Excellent breakfast with range of homemade jams and marmalades. no
Charming, extremely well-kept hotel. Excellent English breakfast, with other choices also. Very fresh fruit salad. The kind and helpful owners use fair trade food sources whenever possible and also organic (bio) foods. Good choice for Stansted Airport stopover. No.
Found the booking on line to be very good as you didnt have to leave any deposit and as long as you gave fair notice to cancel you could without any hassle. Not many bad points just observations really.not enough pictures of the rooms on line I do like to have an idea of what it may look like.however we were not dissapointed.
Comfortable for an excellent price Single glazed windows without security features, ground floor window could be easily opened fully by an intruder, should you have the window partially open for ventilation.
The bed was probably the best bed ever. You just didn't want to get out of it! Bar closing at 11 pm. No opportunity for hotel users to have late drinks.
Availability of Wifi, very comfortable.
The room and the evening meal in the pub N/A
The staff at the feathers were very pleasant and the atmosphere in the pub was fantastic. Cosy log fire on a cold night. Very clean room as well.
warm friendly relaxing very self contained- pub atsmospher good food excellant staff
A good choice of food and the staf were very helpful
Considering the price per night, I feel the hotel could do with internal updating
helpfullness of the staff postion of our room
The rooms were really comfortable and reasonably spacious. We were made to feel very welcome and this was one of the better places we have stayed in Hertford. Didn't really cater for our early start on Monday morning and at the advertised start to breakfast (7am). The chef hadn't turned up. Parking is in the nearby multi storey.
Really helpful staff, good food and menu. No parking but multistorey car park convenient to hotel. Near to cafes and restaurants on busy high street A little under-staffed - no-one on front desk to check you in early morning or evenings meaning you had to go into the adjoining bar to find a staff member.
Convenient for my palce of work. Good access to cnetre of Hertford if you need it. No parking in street Parking was in a multistorey until I challenged that I had prebooked a space. the night staff guy was excellent. meet me at the door, jumped in my car (reason was it was a very hard location to find, remote from hotel and questionable security). Helped me with luggage and served me drink and meal and reception. He did well. Day staff not as good. Poor breakfast table. Good al a carte menu. During meal dray delivery. left doors opens to shopping street, cold air, left floor hatch open whilst blockinga ccess to door to bedroom with barrels and displaced furniture. Room was comfortable enough but areas that where dusty. Asked for breakfact refund as the room was with two brekfasts but was refused. Street and bar below rooms could b