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The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Air con not working and very poor breakfast.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
Rooms were ok Air conditioning didnt worked at all.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
Spotlessly clean accommodation, friendly and attentive staff who immediately make you welcome and ensure that you are satisfied every time you come into contact with them!
The staff is very friendly....you feel like at home
We had a great apartman with little kitchen, the beds were separated which bothered us at first but the matraces were fantastic. Location right in the historic city center. It was VERY hard to find parking close to the hotel and in addition there was some festival and therefore it was forbidden to go close to the hotel with car at all. Also we werent informed that we had to pay extra for breakfast and at the end we had to pay additional 10 EUR per person per night for it.
Very clean, good breakfast choice, very new, very comfortable, convenient location for exploring, not too big so as to be impersonal, all together a lovely hotel No complaints at all
Very smartly refurbished and modern rooms, large bathroom and great breakfast. High recommendations.
We stayed in the apartment and it was really lovely, comfortable, quiet, and right on one of the main squares. There were many little extras in the room, design-wise. The staff was accommodating and friendly. We didn't realize that none of the rooms are equipped with a separate bedroom. We were traveling with a baby and wanted to be able to put her in a separate bedroom earlier in the evening. Although the hotel doesn't have parking, there was a city lot a couple of blocks away that only cost 12 euros overnight.
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
Excellent, helpful staff
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
It is one of the best hotels we ever stayed! The hosts were very hearty and helpful. The room is comfortable, everything is made with love. There is very nice restaurant on the first floor. We were extremely happy living there.
Exceptional staff, very helpful. Great Breakfast. Large Room with Internet. It's remote, you need to be in the area or traveling through to take advantage of this great hotel.
very friendly staff and very good breakfast no hi-speed internet connection in the room
it is mentioned that the hotel is family run , Actually you will feel it is Run by YOUR family, Really a wonderful experience
Great Service, all what you need is there. Breakfast was also super.
I loved everything about this hotel. The Wegners are wonderful, helpful hosts.The hotel is charming and one of a kind--obviously a labor of love. Incredible breakfasts, comfortable beds, books and board games for guest use, complimentary mineral water and juice--all in a beautifully restored house in a lovely setting. More like a visit with old friends than a stay in a hotel.
Very friendly atmosphere
Not knowing anything about Schotten we booked this hotel because of its proximity to Frankfurt as we were flying back to Aust. 2 days later. This is a great small hotel - only four rooms - the owners were extemely welcoming and accommodating - breakfast was great and the rooms are very spacious, almost self contained apartments.
Excellent hotel, well presented rooms great owners and very helpfull None
The setting was lovely. This stop over was in conjunction with a Family Reunion and our visit to Oberswein on Sunday for a church service. The dinner and breakfast were delightful. Your wait staff is charming. The night desk clerk had difficulty is locating our reservation for two rooms and the morning clerk had issues on check out caused by the check in process. It was, however, handled well. Thank you.
Extremly friendly and helpful staff bed could have been a little more comfortable
The cleanliness of the hotel and quiet place. The mattresses were not very comfortable.
Everything was fine.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Location. It was clean, cofortable, and close to where I wanted to go The staff, only one key. when my wife went to the room I had no key to get into the hotel. I rang the bell and eventually a woman came down to open the door to the hotel. She gave me such a tongue lashing for not having my key that I will never forget. I would not talk to a child like that let alone to sombody twice my age. We will never stay there again.
The room was clean and the breakfast was good Our interaction with the staff was not good. They gave the impression that they were doing us a favour by letting us stay there. One verbal exchange with our friend was very embarrassing to to both my friend and me.
Room lovely - we were travelling with our dog and with a small terrace on to the garden this was perfect. Dinner was great and breakfast also excellent. Location was perfect, this was a stopover on our way to Slovakia, close enough to motorway for convenience, but far enough away to feel you are truly out in the country. None
wow, we have been to many hotels (france germany austria italy plus manymore) we were welcomed at the door,the food was par to 5 star hotels we are going back next year what a hotel the 4 of us are over 67 years old.15 out of 10 , none
Very nice hotel, lovely food ,(the best food sofar) been at this hotel many times must say 10 out of 10 wow what a hotel, thank you again for a lovely meal
Very nice surroundings - peaceful - rooms were very clean and tidy. The staff were friendly and polite. No iron or ironing board and as we were on a business trip an Iron would be handy.
Very nice and quite location, willingness o the owner/staff. Nothing.
very friendly owner with the will to please everybody staying with them ,good kitchen nice breakfast,nice wine, nice and quite surrounding.We are for sure coming back to this hotel.clean rooms just a great place to stay!! nothing at all
an excellent choice for an overnight stop
it was away from the hustle and bustle. very peacefull and relaxing in lovely surroundings. The service was excellent and the owner very helpful. The breakfast was fantastic with homemade products. Very good value for money.