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Passenger van |
Compact |
SUV |
Intermediate |
Standard |
Full-size |
2 locations in Buellton
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Reviews
9.6 Wonderful
Feb 2020
Pros:
Pick up and drop off was easy, no wait. Car was good enough.Cons:
The opening time for the office is 7:30, so I had to have the car an extra day to get on the road early. If the office was open at 7:00 would have been better. Also, I had hoped the car was a Mazda 3 because I have considered buying one, but they only had another vehicle.7.2 Good
Oct 2019
Pros:
The staff was great, the vehicle was better than expected and the price was very good.Cons:
The location was very difficult to find (poor signage) and tucked away from main roads making it harder to get to from the Amtrak bus drop off. Better signs and having a pick up service would have been very helpful.10.0 Wonderful
Nov 2017
Pros:
Reasonable rate, very helpful staff, great car. Much better than our other local rental company!8.0 Very good
Sep 2017
Pros:
The agent was good and helpful10.0 Wonderful
Jun 2017
Pros:
friendly explanationCons:
no cd player6.0 Okay
May 2017
Pros:
The car drove well and had great gas mileageCons:
The car was in horrible shape. Not clean, no gas at time of pick up.One location in Buellton
3 locations in Buellton
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Reviews
4.0 Mediocre
Oct 2020
Pros:
The staff was able to point me in the right direction after they recognized their mistake.9.6 Wonderful
Aug 2019
Pros:
Gentleman who helped me was professional, courteous and efficient.Cons:
Only thing that was a VERY MINOR problem was my lack of knowledge that the button to open gas tank cover was located on the car door (had not encountered this in other vehicles).2.0 Poor
Jul 2019
Cons:
Staff was not friendly and they did not have a car for us when we arrived.2.0 Poor
Apr 2019
Pros:
Enterprise did not honor my reservation. They make me another reservation under enterprise website and charged me a lot moreCons:
Enterprise should not be part of the website or part of the business provided. Terrible company and customer service. Mean managers st chapala st office in Santa Barbara. The agent helping me was great and very kind and helpful. Manager didn’t give a dam abt customers.10.0 Wonderful
Mar 2019
Pros:
Friendly, quick2.0 Poor
Jan 2019
Pros:
Counter accessibilityCons:
Lack of helpfulness. Didn't honor our pre-booked rental.One location in Buellton
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8.0 Very good
May 2021
Pros:
The woman who helped me with drop off was incredibly helpful2.0 Poor
May 2021
Cons:
They did not have my car available and said they tried to call me, but I never got a call. I needed a 12 person van, so it was not easy to find another one. Thankfully AVIS helped me out at the last minute!2.0 Poor
Dec 2020
Cons:
Vehicle that I reserved was not available when I went go pick up.10.0 Wonderful
Nov 2020
Cons:
I liked the small airport with car pick up right outside the terminal. Very convenient, quick, and simple. Would probably choose a slightly larger car than a Toyota Corolla for four adults.9.6 Wonderful
Aug 2020
Pros:
Staff was friendly and efficientCons:
Car was a little dirty inside.9.6 Wonderful
Jun 2020
Pros:
Easy, fast, and safe.One location in Buellton
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10.0 Wonderful
Feb 2024
4.0 Mediocre
May 2021
Cons:
The staff at pickup in Santa Barbara used deceitful tactics to pressure us into paying for an upgrade.8.4 Very good
Jun 2019
Pros:
Friendly and professional staff.Cons:
The rental car was not in the space on my card. No car was parked in that space. Luckily there was an attendant in the lot who approached me and found my car, and I did not have to return to the terminal.2.4 Poor
Nov 2018
Cons:
I have lieved in SB for 40 years and have driven to the airport many times. I drove past the Avis return 2x before finding it. The parking area is very poorly lit at night and the sinage is terrible. There are no arrows, signs,etc as to where to return the keys, the car, etc. The staff at the Avis desk was most unhelpful. The attendant appeared lazy and like I was bothering her to return the keys. I had the impression I had really interrupted her evening and she had more important things to do than check me out ad take the keys back. Very poor expereince.10.0 Wonderful
Nov 2017
Pros:
the car was easy to drive - good gas milage - very comfortable - service was quick.8.4 Very good
Mar 2017
Pros:
She was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain.Cons:
Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.One location in Buellton
One location in Buellton
Pick-up location | Buellton |
---|---|
Car types | Van |
Rental locations | 1 |
Airport locations | 0 |