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friendly staff, clean, relaxing, cosy, great breakfast. Good choice evening meal. All round a great stay. The shower
The hotel is very central to the town and so pretty and welcoming. The food was excellent we had dinner and breakfast and couldnt fault the food or service. No complaints at all
The staff were friendly and helpful. The bar had a good selection of reasonably priced drinks. The restaurant provided a varied menu and the food was superb. The room was spotless and comfortable. Car parking was restricted
The staff, in particular the owner were really helpful and pleasant. The room was amazing and breakfast was great
Sorry - not applicable Main concern - Fire regulations. In reception in morning were floor to ceiling gates padlocked closed, leaving one means of escape. Other points - shaver socket not working, drawer handles missng, hair in cups, furniture looked filthy, 2 hours for evening meal, no staff to serve breakfast until one hour late (no apology) - the running of this hotel is generally sloppy.
Friendliness of owners & staff; food good and reasonable.
Good location for visiting Oxford including park and ride very friendly staff and food was excellent as was the beer. Perfect location for country walks very peaceful Not a complaint but advisory re kingfisher room, carpet could do with replacing or cleaning and redecoration required in the bathroom please note these things dind not spoil our stay we had a very nice time
Hotel was clean and comfortable. Good choice of beers/lagers. Food very good. Staff friendly and polite. Car park a bit small
The Staff were welcoming and friendly
Tired fittings in room and main hotel. Private documents of details (names addresses etc.) of previous clientelle left in wall space in room- easily accessed by anyone- somewhat worrying!
Fantastic breakfast and staff were very helpful and attentive.
The food - both breakfast and dinner was outstanding. The best meals we had in our tour of the Cotswolds.
The room, the quiet, the comfortable bed, the excellent breakfast (even though I only ate it once), the accommodating staff (thank you for my early morning latte on the patio). Turning off the patio lights around 11 p.m. (midnight?)..... I couldn't have my late night read outside.... a small thing, but important for me. It would have been good to have a facecloth included with the room's linens.
Friendly staff & excellent service.Wonderful food. Real ale was a bonus.
Burford is a lovely town in the Cotswolds. Also the countryside surrounding it is wonderful, especially in Autumn.
Clean, pleasant staff, good central location on the high street. Room a bit tired looking. Cream for coffee in the room was out of date. Cold room- the heating had not been put on. Facing bins at back of building & a bit noisy when staff were. Putting the rubbish out.
Service was both willing and charming (though no one offered to carry my case). Excellent breakfast. One could read by bedside lights - a rare pleasure! Decor a bit shabby and not particularly to my taste. Comfortable first-floor sitting-room had unused look.
Just the ticket! a very warm welcome, very accommodating, excellent food and in the most beautiful setting. We'll definitely be back. Thank you.
The staff were very friendly and helpful. Delicious food served in the atmospheric bar area at the front of the hotel.
Tally, Scott & not forgetting Andy were really friendly and helpful, nothing was too much trouble. We were made to feel very comfortable from the beginning to the end of our stay. The food was excellent and our room was very comfortable. Will definitely recommend to family & friends.
The charm of the building, Beer Garden, Location, Breakfast options, Friendly staff. On the expensive side but accommodation in the area is.
Location of the Bay Tree was excellent for visiting Burford. My husband and I dined in the restaurant and the food was very good. Choice of breakfast also very good. The receptionist, a young lady from Berlin, was helpful and very pleasant. Having worked in the hotel industry (a long time ago - Head Office Personnel for thf Hotels, hotels in Paris, Sardinia and also as pa to Executive Director of the Grosvenor House Hotel, Park Lane, Loondon)for many years, I noticed our room (Walnut) was in need of some cosmetic work I.E. chipped paint on the walls. I'm also not entirely convinced that the bottom sheet on the bed had been laundered properly (rather creased with marks on it) and there was also a stain on the top cover. Not noticed until we got into bed and I didn't think housekeeping would be on hand at that time of night. When you are paying £137 per night, I feel the standards should be higher. I also noticed a special offer on reception for midweek for a double room considerably cheaper and wonder why this was not available when I booked on-line?
Old English atmosphere,comfortly appointed,good food and very friendly members of staff who gave help when it was needed
Quiet, clean, comfortable and excellent service which was unobtrusive but sensitive to needs.
Personal and friendly with a warm and comfortable atmosphere without being coldly ostentatious
Staff very efficient and food excellant. Thought wine prices a bit steep and £3.75 for a bottle of water for my wife at dinner, not really justified. We could of course asked for a jug of tap water, which was what we expected.
The atmosphere, old building with nice details....living inside of History ! -
Memories of the past,good service, friendly staff and excellent food
The comfort, furnishings, decor, luxury, value for money, atmosphere. Nothing
local to Burford
The restaurant food was very poor. Bar food not much better.
Pleasant setting with an impressive approach The room was too condensed
Beautiful location and grounds. Stunning main building but not all the accomocation is available in the main building. The hotel is not really set up to cater for individuals visting. It is more of a conference centre. The evening meal was a buffet style with 3 choices and based on what the wedding party next door were having! The ambience of the restaurant was more canteen than restaurant. Having said this, if you asked staff for anything, they were happy to provide it.
Stunning building with wonderful grounds and great breakfast and updated room. Nothing
Elegant calm atmosphere; welcoming helpful staff. Really an oasis of tranquility.
Great value for money.
The beauty of the surrounding countryside and the magnificence of the hotel itself.
The decoration of the rooms downstairs and the hall ways the room was very small end badly apointed
The overal immpression initially was good. The food was very acceptable although the evening meal menu was rather limited. The beds!! although the mattress in the first room I used looked fairly new it was poor quality with little comfort offered. After complaining in the morning nothing changed so coplained again was moved to another room which had a marginally better mattress.
Very friendly staff
Convenience of location, comfort of the hotel, courteous, friendly and helpful attitude of all the staff, good quality food
Plesant staff. Decent breakfast
Staff making us feel well taken care of. On a busy street
Lovely hotel, high standards but a relaxed and warm atmosphere. Really good food, very nice bar with good beer and a log fire (it was November after all), rooms clean, comfortable and well appointed. Popular with the local community too, always a good sign.
Location and value The attitude of certain staff members
We only stayed for one night but it was great to get there and park at the hotel, book in dump our bags in the room and have a couple of drinks in the bar. We had a complimentary bottle of wine and fruit basket in our room, we chose to eat in the bar, we could have eaten in the restaurant, the food was gorgeous and the staff very friendly. it really is a beautiful old hotel a good breakfast in the morning. I probably would not have chosen the four poster room if another had been available, just because of the extra expense but on the other hand we do like a room within the hotel rather than in the courtyard of a hotel nothing to fault
Excellent food and very convenient location The fire alarn at 2.45am with no guidance or advice from the staff as to the problem
The hotel was in a great position to visit Burford and surrounding area. The food was first class and in fact servings were too generous! Lovely olde worlde hotel Would have liked a firmer bed
Very clean. Accessibility. Easy to park. Walking distance to town centre. Lack of tv channels. People expect some Sky channels now. Slight road noise.
Location and friendly staff.
I was most impressed with all the staff. They were polite and extremely helpful I felt my room was a little tired and could have done with some redecorating
The staff are very friendly and helpful. In fact they go the extra mile; when we asked to leave bags in reception because we'd arrived before check-in time, they checked us in anyway. I was staying on business on this occasion, but would recommend it to anyone staying for leisure/pleasure too. Will definitely be staying there again. I put on four pounds!
Lovely English Breakfast. They could mention that bedrooms have TV with DVD
Lovely food and surroundings. Friendly and efficient staff. A heating problem was sorted as soon as practicable and in the meantime every effort was made to ensure our comfort. nothing
The meals were the best part of our stay at this "hotel" which, apart from the bathroom, resembled more of a B+B. We had been allocated a room up on the top floor, which meant we had to climb quite a lot of stairs to get to our room.
Friendly and obliging staff. No
staff who really cared about us, nothing too much trouble. Cosy place to stay, lovely food and good value for money.
We enjoyed our stay at Burford Lodge very much we were made to feel very welcome. Food and facilities excellent.Highly recommended! I would suggest maybe a covered area outside for those of us who do smoke and the weather is bad!!! Not a complaint just a suggestion!
Very courteous staff and a comfortable classic styled room in a building with character.A good breakfast is also provided.
the winter`s tale room was lovely and the staff were very helpful and friendly. we also really enjoyed the food in the restaurant and the service was great too
Very professional and a nice atmosphere. No
Relaxing atmosphere and style was a mix of a good hotel and an excellent inn.Staff at all levels friendly/professional/efficient/attentive and welcoming.Meals in bars/lounge were off a high standard. Room large and easily accessed for handicapped guests/ 4 Log fires great, but all needed to have their chimneys swept! Normal wood fire aroma spoilt by visible smoke that attached to clothes/hair. This was one of several weaknesses that indicated lack of maintenance/checks by local or Cotswold Inns and Hotel management. Gratuity added to restaurant bill without previous advice and bathroom had no bath only a shower -this was a superior room but it had the smallest bathroom that could be designed. Limited clothes hanging space(coat hooks behind doors would have helped)
comfy bed, nice bar, lovely restaurant, beautiful building and garden and very nice location breakfast not well-cooked, bathroom too small and too hot, shower cubicle too small, shower head fixed,
There appeared to be little if any supervision of the staff. The staff generally seemed to be unhappy about working there. This was expressed by their attitude.
charming location, very beautiful building, exellent service
From the moment we arrived at the hotel we liked everything about The Lamb Inn.The staff were extremely friendly,helpful and efficient.The hotel was full of character and the interior decoration added to the atmosphere of it.The food in the restaurant was excellent and our bedroom was nicely decorated,comfortable,spacious and clean. Overall our stay was most enjoyable.
Comfortable,quiet hotel in the old style with excellent food,log fires and unobtrusive service.
A really relaxing atmosphere in very pleasant surroundings - the garden is delightful and the food had many excellent choices. NO
OPen fires and relaxed atmosphere en-suite shower and toilet were cramped. Shower temperature knob fell off!
The size of the room was great. Food was value for money from the bar, the breakfast was good and extensive. Nothing major
Absolutely the best, most beautiful hotel we have stayed at in the UK. Wonderful restaurant and wonderful food as well as service. Keep up the good work. Highly recommend your hotel. No
peace and quiet and the location Choice of dining menu and the cost.
Comfortable room with good facilities,a very good meal with very effici.ent and friendly service no lift
Reception staff were helpful and room and bed were spacious.
facilities breakfast good evening meal portions small for the price
Friendly staff at meal time, plenty of car parking, ideally situated for A40 Swimming pool far too small
you felt a relaxed atmosphere, no rushing around. it was great.
Good facilities, good food in restaurant, good room and friendly staff. Good location for shopping in Oxford and visiting the Cotswolds
The lovely village location and splendid grounds, the roaring fires and tasteful country house feel. The restaurant was a little disorganised. Four people took our orders and served us and the co-ordination was lacking and the service was therefore slow. Why not allocate given tables to specific waiting staff?
I liked the helpful staff in the restaurant who worked extremely hard on the sturday evening of our stay. I stayed in room 121 which was awful and i have complained personally to Diane Cornish the sales manager and i have yet to have the courtesy of a reply to my comments.
Setting and location excellent. Public rooms nice Scandinavian type rooms (118) were very very small. Little wardrobe and storage space. Walls were paper thin. We could hear neighbours even when they were whispering and using bathroom! Flight path from nearby RAF base. No double galzing. It was clear the accommodation was geared to single people on conferences/workshops. Massive disappointmant!
Lovely setting, staff very friendly. Lovely meal. There were no biscuits on the hospitality tray.
The reception and cleaning staff were extremely friendly and welcoming The setting is delightful and the food in the restaurant was very good. Our bath room was very cold - no apparent heating and interesting though the high ceilings are, there was a draught. This did not spoil our stay but if the weather had been colder it might have done.
Character hotel. Standard room very small, we stayed in the barn conversion annexe, room was very small with single glazed window which was very noisy.It felt as if we were staying in a beach hut. There was a noise in the pipes which kept us awake most of the night.Also we had to travel to a nearby pub as the restaurant(which is another pub a minute) away was full, priority to guests with bb and e meal.
The hotel grounds and local area The fact they have a two tier system where guests staying at the Old Swan get dining reservation preferences and their own roped off lounge area that the Minster guests cannot use
lovely location, good restaurant
Location Staff and service
We stayed for 2 nights to celebrate our wedding anniversary. The first room was extremely hot, we spoke to reception who offered us another room without hesitation. The restaurant is excellent both for breakfast & dinner. After eating there the first night we definitely wanted to on our second night but forgot to book. So after a day out and about came back to hear it was fully booked being Saturday. However the staff were brilliant and said they would manage to squeeze us in and we weren't disappointed, the steak was perfect along with everything else! Staff very friendly and helpful. Lovely grounds and setting. Will definitely go back.
Pleasant atmosphere, cheerful staff and good food The noisy road outside
Their food was excellent, all staff went out of their to help you
All the staff were very welcoming and breakfast was excellant Nothing
The food at this hotel is absolutely superb, probably some of the best food we have ever eaten.
Staff very helpful and friendly. Food excellent Everything was good
The staff were friendly and the food was enjoyable. The quality of the two rooms were good (newly refurbished), but there was no mirror in the bathroom. Staff were aware of this.
comfortable bed location not as suggested by website - was a long way out of the village. guest lounge closed most of the time. certainly not the cosy atmosphere suggested on website.
This was a repeat visit so we knew we really liked the hotel enough to want to go back. The staff are very welcoming and friendly, the cooking superb - especially from the extensive fish specials in the restaurant - and the room we had, spacious, comfortable accommodation. For those who like walking, the hotel is on a footpath - just walk out the back of the hotel and you're in beautiful Cotswolds countryside. Being on the A40 there is inevitable road noise, even in our room which was at the back of the hotel. This didn't spoil our sleep and was expected.
Room upgrade. Bar area. Wide choice of food. Food was excellent on the first night. Just 'good' thereafter.
Relaxation with the comfort and willingness from staff to help with our needs. Food was excellant with a good choice on menu ....