Burgas Hotels

Close vicinity to the centre of Burgas 1St . I paid more for the hotel than stated by Booking.com. Hotel said this was due to exchange rate change. Even though I paid in euros! This was a con. I was told to pay for 2 towels I used they would not clean. I refused to pay for these. Gym equipment in very poor condition.

You have a portier,Svetlio or something like thet. If yuo have more like him... Gratulations, your hotell would be perfect The stab who ignorde us even that we tryd to explaion our problem in "bodylaundwich)

location , clean room, one lady on reception very pleasant and helpful, on site shop very useful and girl in shop very pleasant and helpful all male staff very surly, looked bored and quite rude and unpleasant to guests they should earn from the ladies

Ideal central location close to railway station, spacious rooms couteous staff , easy to find with excellent views over the city from the top floors. the breakfast was poor with little choice , the hotel facilities are slightly dated but is made up by the warmness of the staff

The central location with good facilities. The office on site for onward travel was most useful. Although the hotel was not busy the staff seemed to know guests very quickly a real bonus.

nothing /nic breakfest very very poor, service too // bardzo zle sniadanie i serwis jak z lat 80-tych w sieci Orbis

Very nice, clean and new hotel with friendly and helpful staff. They rang our hotel in sofia for us to see if we could check in straight away as we had an early flight the next morning. Rooms were modern and clean, and hotel is in a great location opposite station and bus station. Room was very small compared to other hotels we stayed in and paid less for. When leaving we were also charged for a coke from the mini bar, which we had not taken but they claimed we had!

Air condition system. Should be improved

no swiming pool and gym in 4 star rated hotel

Hotel Burgas is situated comfortably near the centre and could be ideal as a business hotel if it was not overpriced for Bulgarian standards. Breakfast Buffet was poor and lobby was extremely small. An mediocre overall choice

Modern, central, clean, efficient. Everything that a business visitor needs.

Bowling Everything was great. We were glad to rest in the hotel.

We liked the rooms as they were a good size. Nicely laid out. The staff didn't seem to be interested in helping, Also very difficult to communicate with them. Our room had not been cleaned for 2 days and had to find the cleaners after getting nowhere at the reception. Maybe once the hotel is fully finished this will improve.

Nice hotel and would use it again close to airport, we picked up family members from there so easy. Not very good if you wanted to cater for yourself as there were only small coffee maker and no pans, tea towels, dishcloths.

Clean, comfortable apartment and a lovely beach. Close to the airport but no noise. Even for a hard bargainer like me the taxi drivers charged a fortune to get here from airport late at night even though it's very close. Better to go to a further away hotel with airport pick up. The other reason for staying here was to self cater and I would not describe a microwave and coffee machine as a kitchenette. The microwave didn't work and they never fixed it (though we only stayed 2 nights) so we couldn't even make a cup of tea! Additionally they refused to give a 2nd key to the room so I was effectively locked in half the day while my partner slept off his night shift lag!

breakfast included, stopped using another hotel because they began to charge for breakfast, Not clearly sign posted where breakfast is and coffee needs to be avaialble and no need to ask for it

Clean and convenient for airport Breakfast staff indifferent

Some of the reception staff were very helpful. I suspect the bar and restaurant would have been more congenial had the place not been surrounded by roadworks. We broke a glass by accident and were charged for it on the bill. Breakfast was expensive for what it was.

I thought the reception staff were well informed and friendly, and the location was very good. The restaurant was very poor - my daughter had finished her meal before my son and I were served.

Restaurant decoration, but very expensive. Very expensive, bad quality/price ratio. not very well located, but is small city, can go everywhere by foot.

Cheap, relatively new hotel. A bit further away from the centre than I expected, the air in the room was stale, the elevator doesn't go up to the fifth floor.

24 hour reception and convenience for airport unable to access freely hot water without reception assistance at pm and 4am