Would you like to save as your currency permanently or for this visit only?
location, transporation and sense of safety.. price of dinner buffet $50.00 reias per person was to expensive and was not stated clearly before we begin to eat. The rooms had dirty floors and beds were on the floor. Lastly, pictures on the internet did not reflect the actual room.
The hotel is set a 2 min walk from the nicest beach in Buzios - Geriba, it is quiet but not too far from the main town, excellent bus services on the main road. The staff were extremely helpful and nothing was too much trouble. There are a number of activities included in the price of your stay, e.g. surfing lessons and quick massages at the pool. The rooms and setting were really lovely, would highly recommend a stay here.
I like the luxorious bungalow style, close to beaches and down-town Buzios! No complaints!
Staff was very service minded and the package included in the hotel with panoramic tours, massage, bus service at night, surfing lesson, beach services made the stay very good value for money. The food, both lunch and dinner, was very fresh and of high quality. This is a very good beach place, not to be compared with a regular 4 star hotel - do expect ants etc in the rooms (but they do not bother you at all). I would come back, but probably not pay regular prices - only if special offering is available. We were first given a room with a bed on the floor and the size of the room was extremely claustrofobic - my recommendation to the hotel is only to offer these rooms at a reduced price for people actively looking for that type of accomodation (under 30?)
stuff doesn't speak English, bad conditioning
The hotel is well located and the overall quality of the infrastructure is very good. The breakfast buffet is quite nice with assorted options of both healthy food and also some pastries. The beach service is good with nicely located booth in Geribá beach with complimentary umbrellas and chairs for guests. There is also the option of purchasing beer and soft drinks and charge them to the room, another nice amenity. The massage therapist does a great job and I would definitely recommend the service. The restaurant has few options and unfortunately the food we tried in the only dinner we had there was not good at all. The room (loft) is really good and spacious but the space could definitely be better managed. Outdoor Jacuzzi (a great idea!) is really small - impossible for 2 people - and bathroom/shower space could be larger for the room size. Second floor has virtually no use. The "romantic package" could be better managed by the hotel staff overall, basically by not throwing service like it was standard and adding value to it. The overall experience was great but I really expected a lot more - specially from a service perspective - from a Boutique Hotel that pricy.
The resort was lovely and the staff were very friendly . Plenty of food and the atmosphere romantic. If you require a relaxing holiday then go to the Serena Resort. I had a very good time and would go back again
The staff were absolutely superb, although communication could be difficult, every effort was made to understand our needs.Any problems were resloved in minutes, and they went out of their way to make it a lovely stay for us. We had a fantastic time and want to thank all the staff. The only small suggestion i would make is there was not enough variety of food.
the design price too expensive for the room (very little) and location
Very close to the beach. Quiet. Nice design and spacious rooms. Staff very helpful. Good breakfast. Helpful shuttle bus to town. A lot of ants in the room and water dripping from the ceiling
Hotel situated in beautiful garden, nicely designed rooms. Breakfast-buffet unsafe (because cheese, butter and meat not cooled). Old, even moldy bread (brought twice a sample to the receptiondesk). Malfunction of hot water in the hotelroom not repaired during entire stay, many other technical imperfections. No bar services at the beach (although announced in website). Absolutely not in line with expectation of a five star hotel! We filed a written complaint 1.5 weeks ago about the services to the hotelmanager, but without an answer till now.
A very beautiful and relaxing place to stay away from all the crowds. It has a great pool which overlooks Buzios, and was great for watching all the new years eve fireworks. The owners were very accommodating and helpful with information about Buzios. As its a bit out of town up a steep hill, either have a car or be prepared to take taxis in/out of buzios (R$12)
A very beautiful location in Buzios, with a wonderful view from your room. On a hill facing the sea. The aircondition didn't function properly and made a lot of noise.
the friendliness of the owners of the hotel. It was a very personal experience. airconditioning was not working well and it was difficult to get a taxi to downtown so you felt a more isolated than necessary.