Búzios Hotels

location rooms were not value for money

I enjoyed the relaxed atmosphere, the general ambience and the comfort the hotel had to offer. Unfortunately the weather this time of year brings out more mosquitoes and the maid probably thinking it is a good idea to freshen the room up by opening the patio doors let in at least three mosquitoes which unfortunately took a liking to biting me on each of the days I was there. I suggest the patio doors are left closed or the room sprayed afterwards.

Chief-receptionist (woman) was terribly unpleasant and gross. She tried to to falsify my signature.

beds were very uncomfortable, no carpet on the floor, just tile

it is a nice hotel with a pool and good breakfast Unfortunately £80 ($140) was taken from our room so there is a security problem here. The door was always kept locked, which would suggest it was a member of staff, which is a pity. For this reason I wouldn't recommend anyone else to stay there.

AC worked well, parking facilities close to room. The hotel lacks character. The hotel's is located a good distance from the centre of Buzios. The name of the hotel is therefore a bit misleading. Our room did not have a balcony as advertised.

stuff doesn't speak English, bad conditioning

Staff was very service minded and the package included in the hotel with panoramic tours, massage, bus service at night, surfing lesson, beach services made the stay very good value for money. The food, both lunch and dinner, was very fresh and of high quality. This is a very good beach place, not to be compared with a regular 4 star hotel - do expect ants etc in the rooms (but they do not bother you at all). I would come back, but probably not pay regular prices - only if special offering is available. We were first given a room with a bed on the floor and the size of the room was extremely claustrofobic - my recommendation to the hotel is only to offer these rooms at a reduced price for people actively looking for that type of accomodation (under 30?)

the design price too expensive for the room (very little) and location

Hotel situated in beautiful garden, nicely designed rooms. Breakfast-buffet unsafe (because cheese, butter and meat not cooled). Old, even moldy bread (brought twice a sample to the receptiondesk). Malfunction of hot water in the hotelroom not repaired during entire stay, many other technical imperfections. No bar services at the beach (although announced in website). Absolutely not in line with expectation of a five star hotel! We filed a written complaint 1.5 weeks ago about the services to the hotelmanager, but without an answer till now.

location, transporation and sense of safety.. price of dinner buffet $50.00 reias per person was to expensive and was not stated clearly before we begin to eat. The rooms had dirty floors and beds were on the floor. Lastly, pictures on the internet did not reflect the actual room.

The room was quite beautiful, although the bathroom could have been better (no bath). The breakfast was great. There was no roomservice and the service at the pool or bar had a very limited menu (french fries, ham/cheese sandwhich) and was pretty slow (they were not available, you had to call them and service could take an hour). Not what I had expected for the costs of a 5* lodge.

Good service, warm and nice welcome. However due to the location, pool with limited sun, not to be compared to some of the other hotels in Buzios ...