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Nice setting and food was excellent. Room was very nice and staff friendly Had to make 4 phone calls to have someone come and fix the room safe which was not working on arrival. Room was not cleaned one day and had to make a 2 further phone calls to have this resolved. With the amount of money being paid, this is not acceptable
the facilities of the hotel, specially romm and pool and location (near of the main street of Buzios) Theres nothing to complain. It was an wonderful place to stay.
Chief-receptionist (woman) was terribly unpleasant and gross. She tried to to falsify my signature.
I enjoyed the relaxed atmosphere, the general ambience and the comfort the hotel had to offer. Unfortunately the weather this time of year brings out more mosquitoes and the maid probably thinking it is a good idea to freshen the room up by opening the patio doors let in at least three mosquitoes which unfortunately took a liking to biting me on each of the days I was there. I suggest the patio doors are left closed or the room sprayed afterwards.
beds were very uncomfortable, no carpet on the floor, just tile
Location is excellent, we walked to Rua Das Pedras every night with our kids. Hotel pool and breakfast are very good. Even if the rooms are nothing extraordinary, I'd stay there again. The rooms need to be upgraded a little, towels and linens need replacement. Cleanliness could be better.
The location is excellent Tannoy announcements all the time, pool not cleaned during the day, staff not very friendly, my daughters room the key did not work and attempts to fix it were pathetic
The peaceful and natural atmosphere When I tried to call on my mobile telephone to make the booking my call was not accepted.
The best of Casas Brancas is the ubication and the view. Chill out at the 'terrace' is worth it
The hotel is really chic with beautiful yet simple decor in the public areas and rooms. There are plenty of lounging places both indoors and out and the terrace is fantastic to chill out on during the day, taking in the beautiful view of the bay and then to grab a cocktail and enjoy the sunset. The location is perfect as it's a 2 min walk to the main centre of shops and restaurants and the marina to catch all the boat trips. The parking is also free at the back of the hotel. The pool seemed unclean and a stagnant so I didn't want to get in and cool off which was a shame. Also breakfast was good but the service was very slow so my toast and eggs was cold and soggy by the time my tea and honey arrived and then to only get 2 pieces of tiny bacon about 1" seemed a little mean for the bacon and egg option!!
The staff at Casas Brancas were extremely helpful during our stay. They went out of their way to make our stay a memorable one. I would highly recommend this hotel.
casas brancas was a dream magnificent pousada to stay at,exceptional staff who were happy to help us with anything at any time-service was top class,views spectacular,excellent location-we cant wait to go back again to casas brancas breakfast served was below standard for such a magnificent place
The food is great so if you don't feel like leaving your room every time you get hungry no problem. We had spa services which were really good especially getting into their amazing hot tub after and looking out onto the sea.
the breakfast, the pool, cleanliness of the room.
The room was Nice, and Clean with lots of space. It has alot of stairs, parking is limited. No internet connections in the rooms.
pool, breakfast, room, views slow staff, room not ready at 5pm
it is a nice hotel with a pool and good breakfast Unfortunately £80 ($140) was taken from our room so there is a security problem here. The door was always kept locked, which would suggest it was a member of staff, which is a pity. For this reason I wouldn't recommend anyone else to stay there.
Friendly and helpful staff. Spacious room with veranda/hammock. Huge bed. Sea view. Calm. Spotless. Good breakfast. No Internet.
AC worked well, parking facilities close to room. The hotel lacks character. The hotel's is located a good distance from the centre of Buzios. The name of the hotel is therefore a bit misleading. Our room did not have a balcony as advertised.
Kindness of the staff, Infrastructures (room, swimming-pool), service (breakfast, romm service), security, architecture and the proximity to Buzios' centre and beaches No
Beautiful design, rustic modern interiors with a sexy vibe, a mediterranean exterior and landscaping. Service was excellent, location perfect, wonderful breakfast. Room was missing a few basic amenities such as wash cloths, laundry bags. There are very few outlets and nowhere to sit in the room (I was in a Superior Garden View) except on the bed. But the room was beautiful, sexy and very clean.
This hotel is right on the edge of all the action in Buzios & the staff were all super friendly! It didn't come with a hot Brasilian babe (I had to find one myself...)
This was one of the best hotels I've ever stayed in. The view was breathtaking, the service was great and the food was among the best we had in Brazil. It's a beautiful hotel in a beautiful town...highly recommended...especially for anything romantic...
Very friendly staff. They also gave good advice for restaurants in Buzios. The property is quiet and relaxing, away from the noise of bars and restaurants. Overall, the hotel is very nice and well maintained. Noise sometimes in the morning due to maintance/construction in and around the hotel.
Good location, peaceful, safe and relaxing, good staff.
Excellent accomodation and friendly stuff
The room was quite beautiful, although the bathroom could have been better (no bath). The breakfast was great. There was no roomservice and the service at the pool or bar had a very limited menu (french fries, ham/cheese sandwhich) and was pretty slow (they were not available, you had to call them and service could take an hour). Not what I had expected for the costs of a 5* lodge.
The breakfast was delicious. There were too many palm trees in the swimming area blocking sunlight from the balcony, living room and bedroom, making the living area exceptionally dark.
Porto Bay has incredible employees, services, views and location
a very warm welcome on arrival. rooms very spacious , clean and comfortable. very relaxed atmosphere, not busy, plenty of space around the pool and in the lounge/ lobby area. the staff were very friendly and accommodating. Nothing was too much trouble. breakfast was excellent sat outside round the pool. no bath
Good service, warm and nice welcome. However due to the location, pool with limited sun, not to be compared to some of the other hotels in Buzios ...
Good taste in decoration, impecable services Room service menu is very limited in options and time.
The hotel is really pretty. The views from the pool are breathtaking. Also the hotel is very well located near two fabulous beaches
Samantha was great. Location is good. The big brother feeling, the lack of information (in English) the available sites and adventures. The $50 bottle charge if brought out from other access, like grocery store, to the cloudy water poolside
The location is simply excellent.
The staff and service was tremendous, going out of their way to accomodate us and introduce us to the area. The welcome drink was a lovely touch usually only found at more expensive hotels. The breakfast each morning was served in a lovely room with fresh orange juice and lots of choices for the first meal of the day. The room was clean with all amenities (balcony with lovely view, fridge, room safe) and the location was good. Nothing!