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Clean new hotel. Nothing at this time
The staff (specifically "Deborah", Angelique, and Ben) went above and beyond the call of duty. In fact, I raved about their professionalism. The computer directions to get to the hotel (obtained from MapQuest) took me through some very small town(s). Late at night, this was problematic. It was almost as if the directions were given for the wrong side of the freeway. This does affect the hotel because first impressions (i.e. getting to the hotel) should also be pleasant.
It is very close to where our son and his family live, so is very convenient for us to stay at the hotel but are only minutes away from family. We frequently stay at this Holiday Inn Express for this reason and the fact that it is always clean, welcoming and has a friendly staff.
I received an excellent staff welcome (by a young man named Preston). Lobby is open and well done. Rooms are large; the dated bathroom reflects the prices, but was fine.
We entered our room and found the a/c on full blast. Then we found that there were not blankets or bedspread on the beds. When we called the front desk, we were told to come down (we were on the 3rd floor) to pick them up because the gal at the front desk was the only staff. How can you have a 4 story Inn with 1 employee. I did not feel safe.
When I checked in the room, we had NO towels. I had to call the front desk and I still didn't receive them until about 8pm. I thought that was rediculous. Also, the heat in the room DID NOT work. I am so glad that it wasn't winter because my family and I would have frozen to death!!!!! I will NOT recommend this facility to anyone!!!!
The hotel was old and not taken care of. The breakfast food tasted old and stale. There was onlyy a sheet on the bed. Not sheet.
Staff was friendly Hidden fees they added to price of room after I arririved... StaAdditional taxes that weren't included in price when I booked room online..carpet needed to be replaced, shower tub paint was peeling
Hotel convenient to highway for travelers. Staff was friendly & helpful. Provided needed supplies. Hotel lobby was warm, AC not working properly, fans placed by staff helped. Hotel is in need of renovation. Carpets and wall paper in hallways needs to be replaced. Room's bedding & sheets clean but no bedspread. Hotel was cheap but a bit of TLC is needed.
Love the shower
Very clean and the staff was awesome people.
Breakfast was included Gate Location was in an area I felt uncomfortable in. Bed was hard and uncomfortable. Front desk staff and check in seemed unfriendly.
extremely courteous staff, appreciated the check-in phone call once I was in my room, as well as their help with talking me through early check-out. Ice machine on second floor was broken, needed to get ice in lobby., which wasn't a big enough inconvenience to feel the need to mention to staff
The staff was very friendly and the hotel room had everything you need but jumbo the size! I'll definitely be back Don't get me wrong the room was clean but I wish someone took the time to do the finer details such as the sink faucet. Little things like that but then again I am a neat freak
Great location, clean, comfortable with a great atmosphere. Room was a bit small.
Good customer service, bed was comfortable Need more tables in breakfast area, tv service was spotty
Front desk staff was friendly. The bathroom was so small you couldn't fully open the door, it hit the toilet! Seriously!
Free cocktails Gum wrapper in the hallway
convenient location rooms are a bit old and worn.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Remodeled room and lobby were nice. They charged our credit card for the room and we had prepayed. Still haven't got a credit.
Staff, very hospitable. Bathroom toilet was not cleaned upon arrival.
Nice cncenient No free breakfasr
Rooms were great. Friendly staff.
The hotel is right next door to a Drago's restaurant. The TV in the room skipped every few seconds to the point where it was not feasible to watch.
The staff was outstanding! The bed was comfortable. Hotle looked run down for a Hilton. The room smelled musty. Shower lost almost all pressure during the middle of my shower for about a minute.
Hotel was convenient to restaurants and shopping. Breakfast was great. Bed was nice but to soft for my husband. Hotel had problems with the elevator and we were a little hesitant to ride . I would stay with them again.
the location was great for us, it was a nice hotel the room was a little musty smelling, the air conditioner in the room didn't work real well.We were not miserable but it wasn't as cool as we like it.
i paid extra for suite but was nice and big. Good location. Not sure if it was the hotels fault or not...I tend to think it was they double charged me and I have to wait 14 days now to get money back asked them to call my credit card company so I could get it back earlier and they wouldn't cause of policy.
We chose this hotel because they had the lowest rates for the quality of the hotel, and we were pleased with our choice. The rooms are spacious. The wi-fi worked well. The pool and hot tub were well maintained and fun for swimming. Overall it was a pleasant experience.
Very clean inside, attentive staff We were placed in the handicapped room, no problems, but it smelled like someone had smoked in the room. Called downstairs and she offered to move us or bring us air spray. Problem solved.
I travel on business to Brandon, MS once every two months and always stay at the Fairfield. Tons of restaurants nearby and right off the interstate. The front desk staff always remember me and they're so helpful. Rooms are huge & comfy. Fitness center is a little cramped but has lots of equipment.
Very clean, awesome and friendly staff and location was extremely convenient
We have stayed their before, and the staff is nice and helpful. It's a nice basic hotel. The air conditioner need a new filter and there was no phone cord connecting our phone to the wall so I could not call the front desk. The traffic noise on the highway side of the hotel is LOUD. Last time I stayed there, we were in another part of the building so I did not know to ask for the quiet side. Ask for the front of the building on an upper floor. Also, one of the beds had nice new sheets, the other had old thin sheets. I was too tired late at night to ask for a replacement.
Friendly staff, adequate rooms Liked it all
A new clean comfortable hotel. Rooms were big and roomy. Staff was very nice, We callled to reserve a roll away for one of the children and lost the connection. They called us back to tell us they had reserved the rollaway and ask if there was anything else. Fantastic service. Kids really enjoyed the waffles and juice int eh morning. Sausage was not a seller.
The staff is the friendliest I've ever encountered from the front desk, to the cafe, to maintenance and housekeeping. I was given awesome restaurant recommendations. They went out of their way to be helpful. This hotel exemplified the true definition of southern hospitality. Not to mention the decor is modern and has updated features, the bed is extremely comfortable and it has a great business room. It's close to the outlets too. I highly recommend this hotel. No complaints
It's new so everything is clean and updated Smoking in the back is right by the pool which is awful
Staff was very friendly and helpful. Breakfast staff were excellent. Professional and courteous. The room was rather dirty. I knew this was a older establishment, but there doesn't seem to be much attention to detail in linen cleaning. There were hairs dirt and holes in the sheets. The hotel is in need of a renovation. Not typical of most Hamptons previously visited.
Not up to standard compared to other Hampton Inns in which I've stayed. Generally more run down (things like chipped floor tiles, old carpet, etc) and didn't "feel" very clean.
Spacious No refrigerator or microwave in siute room